Putting 1 for their support over the phone. Only speak to a robot. You are unable to solve any issue. The delivery were missed due to the UPS mistake and they do not delivery on the weekends only next business day. And no support at all. No way to get my item on the weekend even by coming the office. If you can use some other delivery method - then use it

Awful nasty employee refused to even tell her name.

Always use this location as it’s close to my work. Ethan was super friendly and helpful today.

We have had a great experience as a box holder (They always recognize us and rush to beat us to our box!), and we regularly utilize their copy machines. If theres ever a problem with the machines, theyre quick to fix things, AND, if needed, theyll assist in switching the customer over to another machine. Now, we see them even more frequently with Amazon Dropoff for returns. Everyones very friendly, and we appreciate their positive, helpful attitudes!

Get your estimate for custom boxes, packing and shipping in writing. Without that, your shipping cost is liable to go up like ours did. $30.00 up for the boxing and packing, and $10.00 up for the shipping with no explanation for the difference. A $40.00 increase might not seem like a lot to some, but to an artist, it is a lot. Believe me. And although The UPS Store will honor the declared value if they pack and box your artwork, from what I observed and we discussed, they tend not to pack as well as you can do yourself with a little time, effort, common sense, and boxes made of double 275 gsm cardboard. Plus bubble pack, styrofoam corners and styrofoam peanuts. All available at Home Depot for much, much less than you pay at The UPS Store for their packing services and materials. I would not have minded the price gouging so much if they had not acted like it was an inconvenience to them for us to be shipping our artwork with UPS. We were told by the person making our box that he might not be able to make it before the end of the day by the shipping deadline so that it would ship with our other packages that we had packed ourselves, and there was still 4 hours lead time to the shipping deadline. Fortunately one of the employees said she would do her best to make sure that everything went out together and on that day, which she did and it did. Had it not been for her intervention, I would have given a one star review.

Quick and easy! Nice staff as well

Quick and efficient drop off location

Always friendly and quick!