To whom it may concern,My wife and I entrusted AJ Underwood & Associates (AJ) with our 2018 tax return and it was a nightmare of experience.In 2020 while working to complete our 2019 tax return, we were informed by the new firm we hired that AJ failed to file our 2018 return in 2019. In closer review of the copy of the 2018 return AJ we also found that it was riddled with errors. In order to get our 2018 return sorted out it cost us an additional $200 (which AJ did not pay for).When we contacted AJ to resolve the matter, we were told they were working to resolve the issue. After over a month of silence, I reached out only to be ignored with no update or communication around what was being done to resolve the matter. After multiple calls to the office, I finally received an email response. At this point I requested a refund and transferred the matter to another firm to be resolved. The new firm had the issue resolved in less than a week.These failures, though unacceptable, would have been more manageable had we not been in the middle of a pandemic. My wife was out of work for 8 weeks without an income. This whole situation caused our tax return to be delayed.Apart from our experience, we have a friend who shared a similar experience.To anyone considering using AJs services, I would advise against.