Amazing customer service and was very quick. Didn’t need an appointment or anything. Will definitely come back to this place. I left feeling treated like a person, and that was something special.

The absolute best shop around. Josh and his staff are phenomenal. If you have a Mercedes, dont go anywhere else!

Customer service was great! The woman at the front desk even helped me find a piece of my car that was missing (long story) on e-bay for much cheaper than it would cost to have ordered. Service wise, I just had an oil change but I’m sure they are more than competent!

I would like to say to Joshua who is very nice and professional. I am very please with my service that was perform on my Audi Q5. I was recommended by my son-in-law and I am happy I went. This will be my place to get my car service.

Great staff and fair prices!

Great, friendly, fair, and knowledgeable. They are my place for my prized Audi for sure.

The guys here are awesome. Very professional. Definitely know what they are doing. Honest with the pricing. I will only take my cars to ottohaus from now on. Josh is the best.

Trustworthy, honest, knowledgeable and reliable. Josh was super to work with. I didnt buy more than I needed and when I had some more trouble he took a look and didnt charge me a fortune for diagnostics when he figured out I just needed a new key. Really appreciate working with Ottohaus, especially after chasing a problem for about a year to have him recognize the problem right away. When all was finished I received an itemized bill that was within $50 of his estimate for the work.If youre a car person, working with Ottohaus is a bonus. I really enjoy learning new things about the car and talking shop. Hes super helpful if I decide to work on something myself to make sure I have a decent idea what Im getting myself into. If hes doing the work he knows what questions to ask to figure out a solution quick. The dude loves working on European cars and I think the quality and value reflect that.Ill be a repeat customer and I will be pleased to spend my money at their business.If you own a high mile VW youll appreciate what these guys can do.Update: took my CC 2.0t back in because the AC went out and had an intake sensor go bad. Bar none - best customer experience. And, now I have AC! Thanks again to the fellas at Ottohaus!

Josh was very helpful when I took my sons BMW 428i for oil change and reasonable. I today had the check engine light on my VW CC, I called him and he said to bring it by and he will check. Turns out coolant was low he topped it with correct coolant and took out the light. They are my shop for all 3 of my cars in future.Thank you Josh.

Excellent service, fair pricing, and quick to diagnose problem and repair all issues. Hands-down the best Volkswagen mechanic I’ve ever met! Solid recommendation.

Great work! They really set the bar high for any German made vehicle! Better than most dealerships and their mechanics.

Very thorough and speak frankly without making you feel like you know nothing. Great guys. I am going back.

Im always very pleased overall, from making the appointment to the completion of service & I highly recommend.

The first time I came here, my experience was really good. They didnt try to overcharge me or hit me with some outrageous diagnostic fees or labor charges. Very friendly and genuine concern for your services. After that, I only took my BMW here unless theres a recall or something. Great place.

Back in May 2020, I was told by Stokes VW that there were a few things that, although werent pressing, needed to be addressed in the near future on my 2012 VW Jetta. One of them was the radiator fan. The 1st week of September 2020, when my fan became an issue, Stokes told me they couldnt see me until mid-October. I looked up Ottohaus, was super impressed with their website & their reviews, and called to schedule.You guys...I was taken care of the day after I made the call! Josh took the time to look over the list that Stokes VW gave me. He thoroughly explained each line to me, gave me his opinion on if/when to address each issue in order of priority, as well as their pricing. I learn/remember best when I write things down, and was super chill and patient with me! I want to be able to address future car issues with at least a little bit of knowledge, and Ottohaus was happy to oblige.PS: Stokes VWs quote for replacing *one* radiator fan was around $550. To get *both* done at Ottohaus was just over $600. For as long as Im in the Summerville/Charleston area, I will now only go to Ottohaus for my VW repairs.

This is the best place to take your European vehicle! I have been going to the west ashley location for years but now you all live very close to me and the exact same level of service is at this location as well. Thank you for listening as well as taking care of emergent items asap and couldnt be this pleased anywhere else!

I Have been without A/C for quite some time went to Midas and they tried to charge me almost 2 thousand to fix the problem. Called my guy over at Ottohaus he gave me a quote with parts and labor that was I thought to good to be true. They fixed my car had it blowing like summer in Antarctica.Great job and great customer service he keeps you up to date with whatever is going on with your ride and makes a point to try to get your car back to you in a timely fashion. I highly recommend they have gained a new loyal customer.

Great guys...great service....great price

I have a 2010 VW that was being very sluggish and having exhaust issues. Heard awesome things about this place before I even brought my van here. Decided to give them a try. Best decision ever! First off they are very professional and very friendly. Very knowledgeable about their stuff. Explaining the issues with my van the gentleman walked outside with me so he can get an idea of what it was that we were talking about. He did a diagnostic and fixed the issues. They were very reasonable with their prices and we could tell right away and that the vehicle had been fixed. We brought the van it sounding like a diesel truck Because of the exhausted issues, and when he was done fixing the van you could not even hear the van running. Otto Haus fixed what other dealers said they fixed previously. I would definitely recommend this place and for sure will be back if any other issues arise with my van.

After dealing with other foreign car repair shops I find that this place is the most efficient with reasonable pricing. Always greeted with great customer service knowledgeable employees and fast prompt servicewould recommend this shop to anyone who owns a Audi Volkswagen or german-made car, they keep my A6 in tip top shape and couldnt be more happier with the service they provide.

I was recommended to go there by my Fiancée who took her car there last week for service on her VW. I drive a BMW and my car was having issues from an electrical issue from December 2019 and March 2020. The dealership in Myrtle Beach fixed issues then my Check Engine light came on so the dealership diagnosed the issue and told me a box in the hood compartment needed replacing for $$$. I was told I could drive it with no problems. So, I drove it and didnt have issues other than the price to repair.Fast forward to Ottohaus of Charleston located on 844 Savannah Hwy. Charleston, SC and the dynamic Kris McLawhorn for making me feel comfortable and kept me informed via phone after the diagnostic. After giving them the go-ahead approval, he gave me a generic time which was fine because he saved me hundreds of dollars. I went back and they still werent on my car but he told me within an hour it should be ready. I was actually out less than that hour.I am really pleased and if you have an Import vehicle like BMW, VW, Audi, etcetera then please sir or please maam give Kris a call at the Savannah location. If I could give 20 stars then I would do it.

The owner is honest, and professional! My vehicle is in great hands, this is the only shop I trust. Many thanks!! :)

Josh did a great job servicing my Dodge Ram, we also took my wife’s car in and it was a Ford. He has experience in all brands and does quality work. If you’re looking for a fair and honest auto shop, then stop by Ottohaus. Thanks Josh!

Very impressed! I have taken my car to the Ladson location a few times and Josh is always great! Quick turnaround and fair. Great customer service. I would highly recommend.

I called Ottohaus of North Charleston, and spoke to Josh, asked if I could bring my BMW in due to a light coming on. Josh said yes, he diagnosed it while I waited, gave me a price, and completed my service on the same day! Josh is fantastic and will continue to get my business.

I would never go anywhere else but Ottohaus. The service that you receive is second to none! Josh at the North Charleston location was very responsive, took time to give thorough explanations, and fixed my car quickly. Thank you Josh! Highly recommended!

Very professional and courteous service. Called with the price before the work was done. Joshua, the owner is a real nice guy and very honest. I recommend his shop to all who needs work on their European cars!

Brought in my sq5 with riding issues due to my suspension. Josh took a look at it and fixed it. The car rides so much smoother now. Definitely will be going back if I have any other issues and highly recommended.

I drove 8 hours to Charleston looking to purchase a Sprinter van. I decided to take it by here to have a pre-sale inspection conducted before purchasing the van and making the 8 hour drive back. Im very glad I did, because there were several things wrong with the van that I was unaware of, and them feeling bad about the situation, even gave me a discount on the inspection. Very nice guys that know their stuff. Thanks Ottohaus!

Josh and his people are the only people I trust with all my cars! Honest, fast, fair pricing for maintenance and repairs. Dont hesitate to bring your car here..

Josh got me in the same day to look at an oil leak in my 2009 Jetta. Even through he was overloaded, he spent time with me describing the potential causes. He diagnosed two areas that needed attention and corrected the most pressing issue first to get me back on the road. Josh provided me with an estimate on the more involved work and again spent time helping me understand the urgency to getting it done.Very simply, a first class experience with a knowledgeable mechanic who also values the customer experience. What more could you ask for!

The owner really is like a magician when it comes to European vehicles. Very knowledgeable

Friendly knowledgeable staff, quotes me over the phone, got me in and got me out and saved me on cost compared to what the dealership was going to charge

I live nearly 300 miles from Ladson and if it is possible I still bring my Audi to Josh. I am thoroughly impressed by his knowledge and ability. Fair pricing and excellent service and turn around time to meet your needs. This is literally the Unicorn of auto repair shops! 6 stars

Josh was very considerate of my time and explained everything along the way. Definitely will be bringing some of my other VWs here in the future. Thank you

My brother-in-law is a worker there and they are fantastic at what they do with anything concerning automobiles stereo systems equipment you-name-it bodywork they got it under control. Not going to say they are #number one but top five in the low country!!!

Great service and good people. I needed a quick tire rotation and needed to check on my power steering and back brakes. He did my tires for a very low price. The brakes he said were good just had a lot of dirt on them which he cleaned off for no charge. Power steering needed a fix but I was low on money so he told me I could last a bit longer while I save for it. These are the types of people you can trust with your car and know they would not try to sell you on something you didn’t need. When I move up here in a couple months I will definitely come back for further maintenance!

Very good service and great people

Superior service, knowledge and customer experience. All my VWs come here for service and repair. Great prices!

You want it fixed this is the place to go

Honest and fair, a quality that not shared in automotive industries

They do great work for a fair price

I broke down shortly before closing time. The towing company that they referred me to was very responsible, and they had the part that I needed and the car back on the road the next morning.

Near and dear to me is my MK6 GTi. It was throwing a random misfire code during cold starts and running rough right after.Upon research, I was having a very common issue with Direct Injection motors, Carbon Build Up.I reached out to a buddy of mine and told him what was going on and I asked for a suggestion on who to bring it to. He is a VW guru of sorts, and didnt hesitate when he said, Reach out to Josh at OttoHaus on 78. Not one of the dealership or one of these tuning shops, but Josh at OttoHaus.From there I contacted Josh and from the get go, his communication was on point, patient, and informative. Their pricing was so good, I had to ask twice.Dropped my car off this morning like he asked, and it was done earlier than he said. He showed pictures before and after, gave me some tips on preventative measures and sent me on my way.My car runs amazing, and its all because of Josh and OttoHaus. If you have a German vehicle, there is nobody else in town you should consider other than OttoHaus.Didnt know it was possible to have such an amazing experience with an automotive technician. Very blessed and thankful!

Professional, excellent service,