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Public Storage
8033 Martin Way E, Lacey, WA 98516, United States
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Public Storage

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Si
Review №1

Sue and Kim were great! Moving and moving out was such a breeze. Great facilities and office hours. Definitely recommend if you need storage.

To
Review №2

Sue was awesome and fast in getting me a storage space. She is always patient and immediately return any phone calls. Also was fast at calling right when I reserved a unit. Shes always friendly. She showed me on the map and gave a precise location of where it was at. Awesome customer service and would recommend this location. Public Storage also has a great app for entering and exiting the facility. Stay safe and Healthy!

Kr
Review №3

Sue was amazing and so was her trainee on the morning of 7/1/21. Sorry I cant remember her name.. Very informative and helpful. The trainee even carried and loaded my moving supplies to my car for me, thank you again! The facility was very clean. Lighting and security system are in great standing. 10/10 will recommend!

C
Review №4

Sue was very friendly and knowledgeable. She answered all of my questions and gave information that I should have asked about. The office and the storage unit were very clean.

Va
Review №5

I had to get a storage parking rental and I booked online. Alec not only called me to confirm what I had wanted but he was so nice and amazing. His customer service was excellent. Thank you, Alec, for making the process a breeze. Highly recommend this place. Valerie Ortiz

Mr
Review №6

Sue, Jayda, Lindsay, Adam were absolutely amazing. Super friendly and helpful. Made checking in really easy and fast. Great customer service!!! Thank you!!!

ni
Review №7

Lindsay is the best. Super friendly, got my belongings saved last minute!

la
Review №8

Dezi was fantastic!!! I was in a bind and she made sure I got into my space on the last minute. You made my day! Very helpful and funny. Made me laugh for the first time today. Great experience.

IN
Review №9

Sue and Renee were amazing very polite good prices and i was in and out within 20 mins with a new storage unit and everything set up to my phone.

Na
Review №10

Sue Lindsay jada we’re very easy to work with and made my trip worth every penny.

Jo
Review №11

Great place, clean storahe units and good price and very friendly staff! Especially Sue!!

su
Review №12

Im coming from California and Sue was very helpful and such a friendly person, She made everything easy. Thank you so much Sue you are amazing

Ca
Review №13

Sue was amazingly helpful and patient. She was very kind and accommodating to my disability making sure that I could access everything and my caretaker would also have access. Thank you!

Ia
Review №14

Sue helped out with trying to find the correct unit for me and made sure that I got a good price on it and got through the paperwork process quickly and effortlessly

Ma
Review №15

Sue did an amazing job for me and was very professional and thorough. Im very happy with the service here.

Ca
Review №16

Sue and Kim were so accommodating and nice ladies! Thank you for a great experience!

Je
Review №17

The woman that runs this place is a gem she has been very patient with us and is always friendly tjw grounds are kept clean and I feel my goods are safe in storage there

St
Review №18

Sue and Renee were great and very helpful thanks.

Kr
Review №19

Lindsay was awesome and super helpful!

Bo
Review №20

Came in to make a payment today. Brittney was very energetic and positive. It is people like her that make storing with Public Storage so easy!

Hu
Review №21

Sue was amazing and really helpful went over everything and doubled checked everything she did.

re
Review №22

Sue was super nice and helpful and tried to even get me a better deal than what I had.

Se
Review №23

Alec was extremely helpful. Quick, efficient and friendly. Would recommend!

Al
Review №24

Got helped quick by Kayla she is doing good things

Mi
Review №25

Sue is the most amazing person ever!! Always helpful and on point w her job!!!

Ja
Review №26

Very helpful and helped us with all of our needs

Me
Review №27

Super nice service. Alec was amazing!!!! He gave me options and was very detailed. Hes super funny as well!! Thank you!!

to
Review №28

Great app for entering and exiting the facility.

Ly
Review №29

Was happy with how i was treated ans helped

Ba
Review №30

I like the the people here. Professional, cheerfully and keep the grounds clean. I feel my stuff is safe here.

De
Review №31

Great customer service and very helpful. Would recommend this storage location as the best.

aa
Review №32

Sue and Beverly Awesome were awesome and charming!

Sa
Review №33

Brittney helped me at this location and went above and beyond anything that was required. I will definitely come back and recommend any friends and family. Thanks Brittney 😊

Ja
Review №34

Sadie was great. She answered my questions fully and was very professional.

Ja
Review №35

Great place for storage, Sue made the whole process super easy!

Je
Review №36

Sue is great and provides excellent customer service!!

Ce
Review №37

Sue was fabulous, quick help, awesome customer service!

Wa
Review №38

Great staff no problems

wi
Review №39

DEZI was great and helpful

Ca
Review №40

Brittney is awesome and made my rental super easy and smooth . Amazing service at this location. Thank you 😊

Ya
Review №41

Sue has such a fantastic attitude towards customers. It was really nice working with her.I will not go anywhere else if all possible.

Jo
Review №42

Alec has a great sense of humor and was very helpful.

Ro
Review №43

Sue did a great job.

Ro
Review №44

I have been using this place for over a year now and the girls at the counter ben really friendly and helpful no problems at all so far really like the storage units nice and plenty space👍

Br
Review №45

Lena was great.. She is so helpful and polite. Great employee to have on your team.. 10 star effort...

D
Review №46

Sadie was very pleasant to speak with and very professional .. thank you

St
Review №47

Sue took the time to show us all the different size units they had available. All of the units look safe and secure. The property is very clean and well maintained. Sue was very helpful and pleasant both on the phone and in person. She takes pride in her job and it shows. We had a great experience😊

Da
Review №48

Great experience! Easily accessible and great, friendly service.

ro
Review №49

Sue and Kimmie are very helpful, and very friendly.

Ke
Review №50

Sue and Alec were very helpful. Had great customer service

Gi
Review №51

Brittney was so awesome! Fun and helpful! Highly recommend!!!

Ty
Review №52

Brittney is amazing and helped me find the right size storage unit thank you to Miranda as well. You girls are awesome.

E
Review №53

Kayla was very helpful.

Ab
Review №54

Sue was very helpful while i was getting my unit and even pointed out to me that they also sold boxes to help anyone move. It was a very pleasant first experience with storage units for me.

Ro
Review №55

I’ve been renting this space now for about 6 months and I’ve made my payments on time. Being a veteran I’ve rented spaces for years and never have I had a storage unit rate raised, never! I’ve got a 17 year customer service background and with that thinking I’m locked in on the price - got a notice that their raising the rent. I got a larger space for a lesser price to store my truck ( outside ). My line of thinking is and I’ve shared this with “management “- if you haven’t made any upgrades inside or out, there’s no added security, why raise the price. I believe they noticed the mistake and decided to up the price on me. Great customer service ? I don’t think so!

Be
Review №56

Sue was great, very helpful and pleasant, thanks!

Ch
Review №57

Sue was very helpful

Ri
Review №58

Good customer service, very good communication.thank you very.

Ar
Review №59

She and Max very very helpful at all times. They answered all questions. Customer service was always above standard. It was a great experience. Keep up the good work

Ki
Review №60

Very helpful today and friendly service

Ja
Review №61

Great location. Sue was very nice and made the paperwork and processing go smooth. She even met our needs with supplies purchased on site. Seems the units were a bit over priced for not having 24 hour surveillance security. The units were very clean and very tall. Did see the sheriff a few times making a security checks.

Ma
Review №62

Sue is awesome. Always willing to help. Great attitude.

J
Review №63

Sue and Kimmie were amazing great service!!!

Ma
Review №64

Alex was a wonderful help in my renting a storage unit.

Me
Review №65

Sue made our entire year! She is so knowledgeable and understanding: best part of our storage experience. The place itself is clean, large, accessible, and just perfect for our needs. Sue was a beautiful cherry on top. If you go, ask for Sue.

Ti
Review №66

It was rather simple to set up, took a look at the unit before finalizing reserved booking on it. That ended up saving me like ~$20 bucks for a unit that was actually way bigger than I initially thought. Month to month, due on the first, have until the sixth before they lock down the unit. You should also buy the dessecant bucket that they sell, its like $8 and will help keep moisture levels low. In this interaction Tamara got me all set up and made it rather easy to do so.

Ch
Review №67

Great staff.

Ka
Review №68

Great security here!

Ba
Review №69

Beverly, Sue are the best

So
Review №70

Brittney and Miranda are Awesome 😊 we transferred from another facility and it was easy and seamless

Hu
Review №71

The best staff I have ever had the pleasure of meeting! Everyone is super polite, and the set up of our unit was quick and easy! Sue is the absolute best, she set us up with all we needed and was always there with a welcoming smile! If I ever have need for another unit this will be my go to location! Thank you Sue for everything!!!

S
Review №72

Thank you Sue and Lena for always being kind, professional and having a friendly smile. I truly appreciate your attention to detail offering the best customer service.

Sh
Review №73

I needed a space for vehicle storage and decided on this Public Storage. The rate is $62 for an outdoor space. I reserved the price online. Immediately following, Sue called me. She was very polite and helpful. I went to the office to fill out additional paperwork. She walked me over to see if the space suited my needs. She got me booked for the space extremely quickly, set me up with a gate code and automatic payments. She also prorated the first month 50%. Overall, the process probably took less than 30 min and Sue provided great customer service!

Ed
Review №74

I must say that customer service is on point and Sadie was very help and polite. I recommend that she get a raise and acknowledgement for her work.

Ni
Review №75

Sue and Karissa are the best!! fast friendly service.

Gu
Review №76

Really nice place, and convenient location. Tamara was very helpful in walking me through the process. I got exactly what I needed!

De
Review №77

Excellent service. Very friendly and respectful. Highly recommend using them.

Ma
Review №78

Lina and Sue were very helpful. Quick service. Definitely recommend.

SP
Review №79

Sue and Brian were great. They were nice and helped me pick out everything that would be right for my storage for my family. They made us feel right at home. Thank you so much Sue and Brian! You guys are amazing!

Bi
Review №80

Sue is awesome, very informative and friendly.

Su
Review №81

Dave was such a great help trying to fit a fender in 2 boxes to be shipped. Thank you so much also to Sue and Tiffany. They were awesome!!!

La
Review №82

Sue did a great job with showing me a unit and explaining to me the different size that would fit my moving items. Thanks so much Sue!!!

Li
Review №83

Sue was incredibly helpful and she made the check-in process really quick and easy! For a first time storage renter, she really made the experience wonderful, helpful, and overall her service was excellent. Would definitely recommend for those who are looking to store their belongings. Sue helped us with product knowledge and made us aware of all the handy items to help us protect our storage items with humor and great modeling! Thanks again!

Br
Review №84

Today I work with Sam! She was awesome! Help me find the right unit for my needs! Most importantly I didnt have to wait long for perfect customer service even though the was a customers ahead of me. Sam was quick, courteous, and kind! I highly recommend this Public Storage!

St
Review №85

I came in after a very hectic Moving day, and Sue and Shy made it better! When I arrived Sue was busy with another customer so she made a call and said Shy will be here shortly. Sure enough Shy pulled up about two minutes later! She came in greeted me and made sure I had everything I needed and educated me on a few things I didn’t even know about to make my move easier. I was very pleased with the care and professionalism from Shy, which is hard to find nowadays. Side note, it also it smelled wonderful in the office!!!

Ke
Review №86

Brittany was extremely helpful and resourceful 👍🏽

Sh
Review №87

Tamara and Sue were very happy to help get me set up and checked with me to make sure it was going to be enough to store all that we needed it for. As well as letting me know about all extra services they have.

Ba
Review №88

Always accessible, 24/7. No theft or damage in my units. Ive been a customer for several years. Spaces for RVs, trailers, cars, boats..call for availability and rates first. This lot is at a very busy intersection that is controlled by a traffic light. Best wishes.

re
Review №89

Sue and Tiffany were great! Easy and smooth check in, and everything was explained to me. So far, so good. Keep up the good work ladies!

Pe
Review №90

Chanelle and Sue set us up great!!

Dr
Review №91

Max did a great job. Was very helpful and explained everything thoroughly. Overall a great experience

Jo
Review №92

Very helpful and personable. Gets through a lot of information. Thank you, Sue!!

Ro
Review №93

Awesome customer service! Sue & Tiffany were very helpful and professional. Made renting our storage space easy and everything ran smoothly!

Pa
Review №94

Sue at this facility was amazing! She was extremely helpful through the whole move in process. She even offered me products and services in case I didnt think about them, such as renters insurance and a safe, secure lock for my unit. My whole experience has been awesome, I highly recommend Working with Sue and this Public Storage facility!

Ni
Review №95

Thank you Max u made it really easy to get through the process and you were very kind and understanding

br
Review №96

Sue and Sawndra were very helpful and kind. Overall an easy and nice experience versus some of the other places Ive gone to. Would very much recommend

Mi
Review №97

Sue and Max were friendly and efficient! Great experience after a long road trip, easy and quick to set everything up.

Je
Review №98

Everytime I went into the office they told me different things about my contract. Now I have to pay more. I will never go back to this place and will never say anything positive about this place.

De
Review №99

The manager James went way and above to help us vacate. Recommend this site. Give him a raise!

Fr
Review №100

Wonderful service. Great service from Sue and Lena. Would recommend to anyone looking for storage.

Information
17 Photos
100 Comments
4.8 Rating
  • Address:8033 Martin Way E, Lacey, WA 98516, United States
  • Site:https://publicstorage.com/self-storage-wa-lacey/747?pid=pslocalsearch
  • Phone:+1 360-529-0139
Categories
  • Self-storage facility
  • Automobile storage facility
  • Boat storage facility
  • Moving supply store
  • RV storage facility
  • Storage facility
Working hours
  • Monday:9:30am–6pm
  • Tuesday:9:30am–6pm
  • Wednesday:9:30am–6pm
  • Thursday:9:30am–6pm
  • Friday:9:30am–6pm
  • Saturday:9:30am–5pm
  • Sunday:9:30am–5pm
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