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StoragePug
408 N Cedar Bluff Rd Suite 236, Knoxville, TN 37923, United States
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StoragePug

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Ro
Review №1

SurePoint has been working with StoragePug for over six months on the three sites we self manage and have very pleased with our leasing results since they became our digital partner. Further we consider their customer responsiveness second to none.

Sh
Review №2

Tommy and the entire team at StoragePug have been an amazing addition to our team at Northshore Pellissippi Storage. They build great websites for self-storage operators, but they do more than that. When you have Tommy and the Pugs, you have access to an amazing amount of marketing expertise with informative and entertaining Zoom sessions, and with amazing behind-the-scenes dashboard tools to help you reach and retain customers. As a former digital marketing professional myself, I cant recommend them highly enough. The Pugs are the top dogs for self-storage websites and digital marketing expertise.

Me
Review №3

Say hello to 100% occupancy. Tommy and his team work tirelessly to provide an invaluable service to the storage industry. I have not had an experience with a single staff member that hasnt absolutely blown our socks away. They do an amazing job of teaching you how to market your business, while making it fun at the same time.

Sa
Review №4

Love the whole crew at Storage Pug! They are consummate professionals, industry experts, and all around good people. Even though he is in high demand, Tommy comes down to our meetings in Georgia, large or small! As a speaker, he is positive, engaging, and shows everyone the same kindness and respect, no matter what! Attendees always leave with tactical info and ways to improve their marketing and online presence.

Ne
Review №5

Tommy and team have done a fantastic job in setting up our website, help with google analytics, the great support they regularly provide.Truly thanks for all you have done since last year to get our facility from 70 to 99% occupied in just 6 mths.Good luck!

De
Review №6

You wont beat Storage Pugs customer service! They are there to support you whether you have years of experience or are just starting out in the self-storage industry (like me!). Tommy Nyugen brings fresh energy to every aspect of this business. He and his awesome team are a joy to work with!

Co
Review №7

Without question 5 star! From the initial conversation with Tommy it has been a pleasure working with the Pug team. From onboard specialists, tech support, billing, etc. I have had nothing but a positive fun experience working with the team. I have received multiple compliments on our website functionality, aesthetics, and its ease of use. I feel I can reach out to StoragePug not only for website help but for industry knowledge as well. Great experience(s) overall and would highly recommend!

U-
Review №8

Easy to follow, Tommy at StoragePug always provides a great webinar or seminar. He answers all our questions and if ever we need clarification on something everyone at the office is able to assist.

Br
Review №9

Tommy and his crew have been outstanding! Their enthusiasm is genuine, their response time has been excellent and we’ve seen a marked improvement in our website’s look, ease of use, and effectiveness. We’re very pleased that we’ve made the switch to StoragePug!

Te
Review №10

We have been a customer of StoragePug for about 11 months now. Not only does our website look so much more professional but the staff at StoragePug have been amazing. Tommy Nguyen has stayed in touch with us throughout everything but his staff has helped educate us and also customize our website to fit our needs. I cant say enough good things about Tommy and his team!

Co
Review №11

Just attended a free webinar on setting up a complete Google My Business Page. Tommy Nguyen lead the webinar and provided me with tons of good tips and literally walked us through the process of getting everything entered in correctly. Loved it, would highly recommend anyone interested in growing their business’ online presence to check out StoragePug’s services and content.

Se
Review №12

Tommy gives a great presentation! Very informative. Very Fun!

St
Review №13

Excellent company. Great to work with. Very professional, prompt with a great attitude and energy. We were not sure what to expect at first, since this was our first website set up. We were very pleased with Tommy, Billy and the rest of the team. They were always available to help us when needed. I love their positive energy and obvious love for their company and clients. The Pug Socks are pretty awesome, too ;-)Michelle T

St
Review №14

We decided this fall that our website needed a fresh new look and met with Storage Pug. This team is FUN, excited, motivated and love what they do. The design process was easy, and their recommendations were creative. We loved them so much that we decided to simply let them do their thing and they knocked our socks off with their web features, ease of use and fantastic design. From start to finish they have answered every question, explained benefits of their services, and shared exciting new platforms they are working on. Their entire team is magnificent. We had the pleasure of working directly with Billy and Tommy but have met several of their staff members and they are all wonderful. If you are looking for a dynamic team that is completely dedicated to innovation and cutting-edge technology, I cannot recommend Storage Pug highly enough. AND they make wonderful cookies and have really cool socks!Stephanie TharpePresident, A+ Management Group, LPSr. Vice President of Operations, A+ Storage of TN, LLC

Wi
Review №15

The Pug team is amazing. They just stayed late to help us onboard two location after hours. Awesome service!!

Ad
Review №16

We started using stoorage pug because our website was like the next facilities down the road. Tommy and his team of pugs hit a grand slam by building out a site that was unique to our companys mission and values. Stop wasting your time by thinking about joininig pug nation, do it today!

Ro
Review №17

WHAT THEY WONT TELL YOUWhat they wont tell you unless you dig it out of them is that even though you pay a lot of money for them to design your website, they take ownership and CONTROL of your website. If you ever decide to leave their company, you have to walk away from the website you paid for, and start over with another company. This is just plain WRONG, and what I consider to be modern day robbery of intellectual property. I talked to the owner and repeatedly asked him what I get for their $500 monthly fee. The best I could get out of him was that I would get a lot of LOVE from their staff. A sales person told me that for $500 per month they spend a few minutes a month to check the website and make sure everything is fine. For $500 a month, really? Consumer BEWARE.

Er
Review №18

Awesome team with a high energy positive company culture that delivers on time and with gusto!

Ro
Review №19

This was a GREAT Workshop with invaluable information!

Ka
Review №20

StoragePug Rocks! They made setup of our new website an ease, and their support is super prompt. 5 Stars from us!

So
Review №21

As an owner of multiple Real Estate based companies, we have lots of experience renting things. However, this was our first large outdoor storage facility and we new we wanted to automate it. Storage Pug came recommended by Cindy Ashby and industry veteran. We reached out and told Storage Pug what we wanted to do. Some of it was very different than what they were doing, but they adapted and helped us accomplish a first class, well performing website specific to our needs. I think we may have been one of their first 100% Virtual Operations.Id definitely recommend Storage Pug!

Al
Review №22

Highly recommend Storage Pug! The level of care, commitment, and speed were exceptional even though I only operate one self-storage facility. I switched over from one of their competitors, and I wish I had done it sooner. Im excited to grow my business and storage portfolio with Storage Pug. Thanks again to Tommy, Sabrin, and the rest of the pug pack for all their hard work.

Ja
Review №23

StoragePug makes difficult easy. Weve used three other service providers that are competitors of StoragePug in the past and hands down our experience with them has been paramount. When weve had issues or concerns or revisions needed, Tommys team doesnt just follow up they follow through in a timely manner and provide us with clear actionable answers and results.

Na
Review №24

Very informative and always helpful!

Co
Review №25

Tommy, Sabrin, & the Storage Pug are amazing! We just launched our new sites & they are amazing!

Ch
Review №26

Im very happy with StoragePug. I previously used one of the industrys big web services providers but was never satisfied with the slow and disinterested service I received AFTER I became a customer. I can honestly say that the team at StoragePug delivers the highest quality of customer service, and thats just the service. The website they built for us is awesome (and mobile version is EVERYTHING I WANTED). I only regret that I hadnt made the switch earlier!

Ja
Review №27

Tommy and the StoragePug team are awesome! As a start-up portable storage company here in DC Metro, they have helped us totally revamp our website to maximize conversions. This, in combination with their Pug Platform, which allows people to get quotes and check-out online, has been a game-changer for us. Here in the DMV, customers expect to be able to transact on the go. But the best part? StoragePug listens to us, responds quickly, and shares their industry knowledge even if it goes beyond what they are supposed to be doing for us. Technology wizards as well, StoragePug is just an outstanding business partner that I expect to work with for years to come.

Ka
Review №28

Such an awesome team of professionals. We are thrilled to be part of the Storage Pug family and look forward to seeing how their expertise will help our self-storage business.

Vi
Review №29

They are awesome! Highly recommended. Amazing customer service

Mi
Review №30

We were tasked with updating the website for our new business. Tommy Nguyen with StoragePug came highly recommended and was quick to reply to all of our needs and questions. Tommy made the process of updating our website so easy and the final product exceeded our expectations. Prior to update, clients had difficulty navigating site to rent units. Now, all is handled with ease! Drone footage was added, which is a definite POSITIVE because it shows our facility and exactly where we are located. We are so happy with your service Tommy. Thank you so much. Gloria Ybarra & Michael Spear STORAGE CORRAL

Ca
Review №31

Working with StoragePug has been far and away one of the best experiences I have had in the storage industry. From the moment I met them, I was impressed with their knowledge of the industry and friendly professionalism. I have to say the website they built for us far exceeds any other website I have ever seen in the storage industry. They build absolutely beautiful websites, are professional to work with, have a vast knowledge of the industry, and are on the front edge of technology. Thank you Pug team, excited for the future!

Ma
Review №32

Very easy to work with. I met Tommy about 2-3 years ago at the GASSA trade show. I then reconnected and listened to what he had to say. I viewed the different websites StoragePug had done and I liked it. I ended up going with someone else for personal reasons. That process took much longer than I planned so I went crawling back to StoragePug. They Walked me though the entire process. Sabrin held my hand along the way and made some great suggestions. The site went live today but I can’t wait to really see the results happen. I’m thrilled to be part of the Pugpack. Thanks again to everyone at StoragePug.

Ca
Review №33

Becoming a member of the Pug Pack has been the best decision our storage facilities have made thus far. The ease of renting rooms online for new and repeat customers is a breeze. Our tenants love being able to claim their account online to make payments, see past payments and manage their contact information and auto-pay status. Our increase in rentals is proof that our online presence is a strong one thanks to Storage Pug and their amazing product. Highly recommend!

Ro
Review №34

I called storagePug to get info of the service they offer and from day 1 TommyExplained in detail of what his service provided, and also gave us some advise on How we couldBuild up our google my business.If you own or manage a Self storage facilityI strongly recommend StoragePug, our 3 websites are looking a lot better then some of the REITS.The StoragePug team is very professional and Sabrin made our Onboarding process very simple and answered all my questions. SabrinYou get 5 Stars and a high 5!Thank you Tommy and StoragePug TeamFor all you do!

Ty
Review №35

StoragePug are professionals in their field. An investment in their services have been well worth the cost, and their web product is second to none in the self storage industry. For quality web services to meet your business needs you should call StoragePug to discuss options.

Va
Review №36

We have been using StoragePug for our company website now for 9 months. We cant say enough good things about Tommy and his team. Their customer service is outstanding! When we have a problem or question, we get an immediate response from StoragePug. As a business owner, that is crucial to our business running smoothly. StoragePug also dug in and recently resolved a Google Maps issue that our company had been dealing with since we first opened. This was not an issue that was related to StoragePug in anyway, however they knew it was affecting our business and took the lead on helping us to get it fixed. Our StoragePug website is very user friendly and the customers never have issues with paying bills or reserving units. The website interfaces with Sitelink Software beautifully!! We highly recommend StoragePug.

Sy
Review №37

StoragePug was recommended to me by someone I highly respect in the self storage industry. I contacted them and was blown away by how affordable their services are. They built such a fantastic website for me at a price I couldnt turn down. It has helped streamline the process for my customers and reduce the workload on my end. Any time I have a question or need help with something, they are so quick and efficient in resolving my issues. I HIGHLY recommend them to anyone in the self storage industry looking to get a website or improve what they already have.

Di
Review №38

I cannot say enough wonderful things about StoragePug. They have been so instrumental in increasing our business and sales. These guys are beyond knowledgeable and helpful and always strive for superior customer satisfaction. Could not be happier with the quality service we receive from Tommy, Gabe, and the entire crew! Thank you so much StoragePug for actually going above and beyond our expectations.

Jo
Review №39

Very knowledgeable about the industry and great to work with.

Ki
Review №40

StoragePug has been very responsive and professional any time we have needed assistance. Would highly recommend their services to anyone in the storage business to assist their day to day operations. Our customers utilize and love our website!

Fr
Review №41

Great company to work with. Friendly, knowledgeable, and responsive!

In
Review №42

Love the Pugs! They are a small storage facilitys dream. They have helped us with our local SEO and navigate the world of Google Ads. Working with them has helped our business grow in a very competitive market.

Er
Review №43

Tommy and the team are great to work with! They deliver an excellent product and have gone way above to help us. I highly recommend StoragePug.

Sh
Review №44

Tommy and team have been unbelievable to work with since the day we met them. They have been extremely efficient and professional during our set up process. When questions are asked they have the answers, they really know their stuff. Would highly recommend them to anyone.

He
Review №45

For years, I have felt confused and frustrated in creating a website that would offer clarity and ease of use for our customers. I took a chance with Storage Pug and Tommy and the gang totally understood what I was striving for. It was a collaborative effort (which I wanted). Storage Pug brought innovation and an open mind to the process. Integration with SItelink was seamless. We get compliments about our website from customers and vendors alike!!!!

Th
Review №46

Absolutely the best web site developer there is in the Self Storage industry. From design to build to implementation and service they are fantastic. When there are issues the response is prompt and issues never get swept under the rug. These guys are the real deal. They truly intend for your web site to function just as you would like for it to and work hard to assure that it does.

Je
Review №47

These guys are incredible! Every member of the team goes above and beyond! They are incredibly responsive and turn any changes you might for super quick! So glad me made the move!!

Ra
Review №48

These guys are AWESOME! We recently turned our website service over to StoragePug, from another, larger website developer, and the difference has been like night and day. They are committed to their customers and making sure they do an outstanding job. They are extremely responsive and follow through in a timely manner with their commitments. Boardwalk Storage is extremely pleased with with our service to date. I HIGHLY recommend StoragePug’s services.

Se
Review №49

Advantageous in helping make a smoother web flow for our multiple locations. Great people to work with!

Am
Review №50

We have had a delightful experience with StoragePug. They set up a new website for our four locations. The guys (Tommy has been our main point-of-contact) are HUGELY responsive and we could not have asked for better dialogue and a better look for our growing company. I look forward to a bright future with StoragePug!

Ty
Review №51

Tommy, is very professional and experienced in the SEOS and Web design arena. He understands the self storage market. Appreciate is positive attitude and willing to go the extra mile for his customers

Ka
Review №52

We are working with StoragePug on a new website for our facility. Tommy and his team have been excellent to work with! Very responsive and knowledgeable!

Ne
Review №53

Weve had a small storage facility that has required a great deal of facility and marketing attention. Unfortunately, It has been very difficult to market these last 2 years due to my own lack of experience. In a moment of sheer frustration as to how to help grow our business, I once again googled How to market a small storage facility and to my HUGE relief I found StoragePug. After looking over the website initially late one evening, I began an online Q & A with the owner of StoragePug, Tommy. It became apparent that this company is FAR beyond anything else I had found in the past (mostly I was piecing together my own marketing company and website production-and wasnt very effective.) I scheduled a followup call the next day with Zac, and then an online presentation with him a couple days later so that we could really see more about their company and the tools they offered. Needless to say, sometimes you work with what you have...UNTIL you find something better. StoragePug is my version of WAY BETTER!! This young company has so much to offer to develop storage business websites, and how to do SEO etc. for online presence. Plus they have an incredible array of resources for other things I have needed to make our facility more automated and professional.The young men I have worked with so far have been really stellar in their knowledge and professionalism in the Storage Facility Industry. I truly want to thank Tommy, Zac, and Billy for being excellent in what they do, and for being so respectful and kind to someone like me who has so little working knowledge of how to grow this. I dont feel alone anymore in this venture because I know I have these guys at StoragePug to work with from now on. Again...Great Work Gentlemen. Youve set the bar in this industry!!

Me
Review №54

I cant say enough about Tommy and the team at StoragePug, they created our website exactly the way we had imagined it and Tommy was so easy to work with. Thank you so much for everything, you guys ROCK!!

Ja
Review №55

Met Tommy at the SSA Trade Show. Very informative. Great advice about how to stand out from the competition.

Ma
Review №56

Professional and quick turn around throughout the entire onboarding process. The ongoing support is exceptional. Thank you guys!

A
Review №57

Terrific people and great product. Would highly recommend to any business. Thanks again, Andy

Mi
Review №58

They have done a great job on our website.Tommy is the best!

Wi
Review №59

Tommy and the team at Storagepug have been excellent. Their response to assist with issues has been marvelous. We couldnt have picked a better team for web design and support. Bill Greenham (Manager Texas Bear Creek Storage).

Ma
Review №60

We have been in the Storage business for over 14 years and have never had a better experience than the one we have had with StoragePug! We were looking for a new storage web software as ours was just not robust enough and did not center around our customers. Our old software company operated by putting a bandaid on issues when they came up.We spent several months and exhaustive due diligence hours before choosing StoragePug. No one in the business understands storage customers better than StoragePug. Not only do we love the beauty, ease and maneuverability of the website and software, so do our customers! We repeatedly hear from our customers that they are happy we made the switch to StoragePug. Once everything was set up, the impeccable customer service continued (and still does) from StoragePug. Any changes or personalizations we wish to make are easily and quickly handled. Everyone that Ive spoken with at StoragePug has been incredibly kind and 100% accommodating for our storage software needs. It is not often that you come across a company that daily chooses to go the extra mile for their customers, but every time I reach out to them this is exactly what they do. One of the most important as well as changing aspect of storage is how customers wish to rent a unit and StoragePug is way ahead in this department. Because they have spoken with storage tenants and really listened, they have built a product that is cutting edge and they continue to keep this in mind going forward. They have paid attention to the growing demand to do business from your cell phone! StoragePug also has a robust SEO program. Not only are they knowledgeable about cutting edge search practices and optimizations, they continue to learn and evolve to stay current. StoragePug is the only company we have ever hired that has provided us the security of knowing they have us covered in the way of the best software and website we could possibly have to serve our customers with fantastic customer service. Thank you so much StoragePug team!

Al
Review №61

We found these guys really competent and great to work with!

Hu
Review №62

Great people tp work with!! Excellent product. Prompt, professional support.

jo
Review №63

Storagepug is so easy to work with! In one day I recieved a demo and was sent a proposal. They followed up and I went live that week! The customer service is immaculate, they made me feel like i was thier highest priority. Definitely recommend!

So
Review №64

It’s sooo much easier to rent units from facilities that use StoragePug!

El
Review №65

Great training at the #SSASC18 conference on reputation management! Thanks for joining us!

El
Review №66

Loved this presentation. Florence Self Storage

My
Review №67

I have thoroughly enjoyed learning from Tommy!

ST
Review №68

We have shopped around for months! But we look this crew of guys! We couldnt say nicer things about this entire team and the experience and time they have taken with us.

KJ
Review №69

Awesome presentation, Tommy!

Ja
Review №70

StoragePug produces quality websites!

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70 Comments
5 Rating
  • Address:408 N Cedar Bluff Rd Suite 236, Knoxville, TN 37923, United States
  • Site:https://storagepug.com/
  • Phone:+1 865-240-0295
Categories
  • Computer consultant
  • Boat storage facility
  • Software company
  • Moving and storage service
  • Moving company
  • Web hosting company
  • Website designer
Working hours
  • Monday:9am–6pm
  • Tuesday:9am–6pm
  • Wednesday:9am–6pm
  • Thursday:9am–6pm
  • Friday:Closed
  • Saturday:Closed
  • Sunday:9am–6pm
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