Everyone was so helpful and friendly. The whole process was easy because everyone in the different departments worked so well together. Brandon (Best Deal Brooks) was awesome and very professional but personable and friendly. I love my truck.!! Thanks Brandon.!! And thank you to everyone who made this process so easy and pleasant. 😃

I had told the “Service Advisor”, Tyler Martino, I would give him a good review. At the time, I was pleased with the way he had gone above and beyond, to assist me. However, since then, I’ve been trying for a week and a half to get my Jeep in for service. I called once last week and I’ve called THREE TIMES this week and no one will return my call. “Let me take down your name and number and I’ll have him call you back.” I also sent him an email and asked for a call back. Too bad no one has made an effort. I would’ve liked to give a better review. Super disappointed. Good reviews call for more prompt customer service.

I can honestly say I had a amazing experience at this dealership. Our salesman Brian provided A+ service. I couldn’t have asked for a better sales man. He found exactly what we were looking for stayed by our side from the time we walked in the door to the time we walked out. He was the Best salesman I ever had. I highly recommend him. The financing manager John we had was also top notch and made everything we wanted come true. I have nothing bad to say about my experience with both these guys or this dealership They definitely don’t make you feel like just another number.! Go visit them and let them get you in a new ride!

Gavin (Sales) and Albert (Finance) were Fantastic! I explained everything I needed to make the sale happen and both men combined came through, and I had a deal I could not pass up. They listened, and were very patient in explaining everything. I HIGHLY recommend that you ask for them to help you with your car journey. 2021 Dodge Charger

We weren’t able to come in and see car in person. Zach Knox went above and beyond to make sure all our questions were answered. When we decided that we wanted the car Zach delivered it that day to us over 200 miles away! Thank you Zach for delivering our beautiful car! Picture of him arriving with our new car during the weather bands of hurricane Ida passing through Tennessee!

Outstanding service! I just wish that employees would take more precautions with the most recent COVID-19 surge - I was the only one wearing a mask and social distancing. This was also true the last time I was in for service one year ago.

I recently had an incredible experience at Jim Cogdill Dodge. Charles Hiltz and others provided exceptional services on my jeep. They were professional, courteous, and informative. I purchased my jeep (new) in 2009, and it still performs like new. Kudos!

It’s nice to have a dealership I can depend on. Chris Low and Adam Hartis bring a wealth of experience to the table and I’m always confident in a smooth experience in either purchasing a new car or getting service work completed. Highly recommend!

Rileigh was the best! She went above and beyond to help us. If you are looking for a new ride hit her up. She cares and works hard for you.

Great experience here. Theresa Rohan, Joe and everyone at the dealership was friendly and helpful. They created an atmosphere that is completely customer oriented.

This was my first service visit with my new Grand Cherokee. The service advisor, Tyler, was easy to work with and the techs were able to handle everything on my service list. I also want to thank your GMgr for his decision to handle the cost of the 2nd key fob lost during the transfer from another dealer. This is what good customer service is about.

I had a great experience with Jesse, sales associate at Jim Cogdill Dogde. I purchased my Jeep Compass through him and I love my new ride. Jesse was very professional, friendly and accommodating through my purchase experience. I would recommend anyone who is interested in purchasing a new vehicle to contact Jesse at Jim Cogdill Dodge on Kingston Pike in Knoxville.Zach Knox was also awesome and went out of his way to to help me install my roof racks. He was also very professional, knowledgeable and friendly.Both great people!

Thought this was a reputable dealer but theyre professional scammers. Albert sold me a used vehicle that had a major issue less than 24 hours after bringing it home. Have had several other issues since & later found out my vehicle was never even inspected before they sold it to me. Absolutely took advantage of me & theyll do the same to you.

I had been on the hunt for the perfect vehicle for me and my little family. We decided to go to one more place then we would make our decision. We went to Jim Cogdill and looked around, we found a couple vehicles, but I came across a Jeep that I fell in love with and after researching, checking it out, and test driving, decided I wanted it. Best Deal Brooks is the man with a plan. He is not onlydown to earth and a chill guy, he legit done exactly what he asked of him, got a great payment and money for our other car we were trading in. He had us in and out of there in no time. 10/10 recommend because of them I now have my dream car!

Service was great up until I signed papers on my 2014 tundra, and there was a few things that was a concern that I was told to bring back and they would take a look at. I took the truck back they done a service and put new tires front brakes. I asked them to check the steering due to it not feeling right as well. Said they fixed it, when I left with it I called the salesman talked to him about it and he said he would get back in touch. It’s been weeks still haven’t heard anything, nor will anybody return my calls. I feel as they made the sale and now it’s not a concern. So with that being said I wouldn’t recommend nor would I waist my time here again. Also Like I said customer service was perfect up until the deal was final..

Katelyn and Zach made my car buying experience so quick and easy! They helped me get into exactly the truck I needed without any fuss!

Went in to redeem a KBB instant cash offer on my SUV. When they heard I was in the market for a used truck, they showed me one and worked with me quite a bit to reach a price everyone could be happy with. Thank you Joe, Kathy, Malal, and Albert! Certainly a pleasant surprise to leave with my dream truck And my head held high.

Working with Jesse and Theresa at Jim Cogdill Dodge was a breeze. They were extremely helpful and moved the process along quickly. Would recommend them for your next car purchase.

Rileigh Neumann hands down is the most helpful and responsive person to work with when getting a new car. She exceeded my needs for purchasing a new car and I recommend you to ask for Rileigh when your in the market for trading in a car.

I love my new Dodge Ram 1500. Gavin Miller made my buying experience top notch and everyone made me feel like I was making the right decision. I have told all of my friends about my great experience. I know I made the right decision.

Do not waste your time trying to get service here. After being told my appointment is tomorrow and getting a babysitter I show up and am told they have the appointment a week later… No sorry our mistake, nothing except we can try and get it in but will be at least 3 hours of waiting.. Terrible service department. Go somewhere else

Alex was very professional and courteous I would strongly suggest that you ask for Alex for your next vehicle

Jesse Hawkins was great to deal with:). Hes your go-to guy!

TERRIBLE! They listed a vehicle at a price and told me they made a mistake of listing it wrongly but would honor the price. As such, they tried to offset that by offering me $6,000 LESS than fair market value for my trade in vehicle. False advertising if you ask me. Their own website listed my trade in estimate at $16,100 and they wanted to offer me $10k. I showed them proof of vehicles similar condition and mileage like mine within a 300 mile range of THEIR zip code going for between $17-$24k! And they want to sit back and say they can’t give me $16k for my car? Terrible business practice, terrible ethics consideration, and terrible as far as providing customer satisfaction. What a joke for a business to try and undermine a customer like this.

I had a inexperienced salesman.I explained that I wanted a car with the ability to engage emergency stops. After I got home and read the window sticker I discovered that the car did not have that feature. The next day I went back and spoke to the manager. He said he would give me another car without any problems. But he had to find one. I end up wait almost a week after that to get a car that I just settled for. The the car had a more expensive audio system than I wanted but I paid the difference. This mistake should not have ever happened. There is nothing wrong with the vehicle I ended up with BUT I not completely happy and I wish I didnt except the other vehicle. That being said I was NOT pressured. But the entire thing should have never happened.

Ive had all my service done on a Ram 2500 at Jim Cogdill, and it runs as well today as the day I bought it 5 years ago. My most recent visit was handled by Tyler Martino and he had me in and out in no time. The waiting area has great wifi, so I was able to work remotely without interruption as they took care of my maintenance needs.

Best dealership around! Big shout to the sales and finance team! Great experience. When no one else would help us get into a new vehicle, this dealership found a way that seemed impossible! Thanks Jesse Hawkins for making our impossible possible!!

I am a Christian I am here to tell the truth.Everyone at Jim Cogdill was excellent. They were amazing. Im talking from salesmen, Management, finance and not limited too. They all were amazing. I cried all the way home and even after I got home. I love my new vehicle and the respect I got from everyone working with me. I can never repay what they have done for me. Such a wonderful Blessing!!!!!! God is awesome.. Thank you for reading my review. Mrs. Greene

Brandon Brooks was our Salesperson He was Awesome Five Stars Friendly and Knowledgeable Would Recommended VERY HIGHLY ⭐️⭐️⭐️⭐️⭐️

Great service from my Sales Rep Gavin! He worked tirelessly to help us find the right Wrangler for my needs and budget..and I drove out of there at 10:00pm a very happy new Jeep owner! They even called me to bring back since the intake inspection was not done because my Jeep sold so fast! Again, totally happy with my experience! Ask for Gavin!!

Working with the team at Jim Cogdill was great. I knew exactly what I wanted, and I texted the salesperson a few days before my test drive. When I arrived, the truck was ready, and we were test driving it a few minutes later. It was the fastest, most efficient car-buying experience Ive ever had.The entire buying process was low-pressure, and the pricing was transparent from the start. I wouldnt hesitate to buy another vehicle from Jim Cogdill.

Bought a new Challenger SPWB through Jim Cogdill Dodge, which I special ordered because none were available optioned and the color I wanted. Shelby Parker set me up with Herb Lambert, who got me a great price on the car and placed the order for me. He kept me informed every step of the way on my cars build status. It arrived ahead of the time he quoted, which was a great surprise! My wife and I had a great experience when we went to pick up the new car - it was actually fun, a rarity at any car dealership! Great folks at Jim Cogdill Dodge, from the sales to the finance. And LOVE the new Challenger !!!

I wish I could remember the gentleman that wrote my service but i don t recall. everyone is great there,

I will do business here always! Shelby Parker was very outgoing and helpful and willing to answer any questions I had. The professionalism of her and her coworkers are top tier.

Our whole experience at Jim Cogdill Dodge Chrysler Jeep Ram of Knoxville was amazing. Our salesmen Herb exceeded in helping us purchase our two “new to us” car and van. And the two gentlemen who handled our paperwork, and explained everything perfectly and made the experience fun. We had some good laughs signing paperwork. Thank you!

These guys were good today. While it DID help that I knew precisely what I wanted, and knew they had it, there was the offer, but zero pressure to finance through them. I had secured my own local financing. I can from over 300 miles away. While purchases always take time, I never felt that time was wasted anywhere, and I actually enjoyed todays experience. Took less than five minutes to OK my offer, which ultimately consisted of all of $1000 less than what sticker was, more or less. I feel like I got a good deal out of ot all. Would recommend going here for a purchase.

Such a great experience! Everyone was so helpful getting my family a bigger car! Daniel, Adam, Jon and Rileigh you guys are the best!

Traded in our old vehicle and bought a used car off their lot. They gave us a good amount for our trade, and the car we bought was an awesome price as well. The staff was very friendly, and talked us through each step of the process. We definitely use them again when we go to upgrade.

Wanted to give a big thanks to Brandon Brooks, Shelby Parker and the whole Jim Cogdill Team that help me through the entire purchasing process. I definitely recommend them to your next vehicle purchase. Go see Best Deal Brooks!!

I’ve been looking for a Ram pickup for a couple of years, and was finally ready to trade in my ‘14 charger (125k miles great condition, KBB was $9-13k). I thought I’d found the perfect truck and was ready to sign based on the deal sheet presented by the salesman. Then Joe stepped in.Joe is an unpleasant little troglodyte who’s opening salvo was to price “his” vehicle at $10k OVER asking price, and explain to me that he would offer KBB on my car, which put us to sticker. When I asked for my keys back, he looked me in the eye and said “no, we’re having a conversation here. This is what’s called a negotiation, do you want me to explain it to you?” He then proceeds to tell me that “maybe I was looking for too much truck and should go look for something cheaper and in my price range”.I literally left Jim Cogdill, drove straight to North Knox Chrysler Dodge Jeep Ram and bought a Ram Rebel and was given $10k equity in my car.Frankly, it’s a shame to see what’s happened at Cogdill. I’ve literally bought every vehicle from them, going back to 1997 (a ‘92 Dakota). Beyond that my family went there exclusively since the late ‘80s early 90s. From my understanding Jim sold the dealership to some conglomerate from the Pacific Northwest. If the old man had any sense, he should sue them to get his name off the dealership. After being insulted by the staff like this, I will never set foot on that lot again.

Had great experience when I sold my husband’s vehicle months ago, after he passed away. I felt so comfortable with Joe Collazo, that I came back to buy a truck. Ultimately, I saw a used Jeep that I wanted more and I wasn’t pressured into buying a much more expensive truck. John Biagotti was my sales rep and he treated me with great respect. I was not talked down to because I was female, much less on my own without my husband. Thanks to the finance department and Shelby Parker. Would recommend this group to anyone!

I would give zero stars if I could. My wife and I bought a new Jeep Renegade here in February. Just discovered that the A/C doesnt work. That part is fine, I understand some things can get overlooked in a PDI for new vehicles. My problem is the service. My wife called and scheduled an appointment to get it looked at. We live 45 minutes away. She gets there and they tell her they cant get to it, that she was scheduled for the afternoon, but that didnt matter because they couldnt do it now. They rescheduled her for four days later and shell have to drive back out there again. Where we live, our next closest option is an hour and a half to two hours. I tied to call, but no one in service or sales would answer the phone. After buying a new car, I would expect decent service. At the least a phone call. I know that the technician makes less money on warranty work, and thats what feels like is happening. I have had zero issues with Ted Russell Ford and Toyota of Knoxville. That is where I recommend you go.

Great place to work with family oriented and all around great experience.. This is the third vehicle I have purchased from them has always been a great experience

I just bought the most beautiful Altima! Thank you to Bradley, Johnny & Albert in finance. They were able to work with my less-than-stellar credit & kept my payments super reasonable. 11/10 Highly recommend!!!

Easiest buying experience ever. Thanks guys. Will send our friends there for sure.

Just bought a new Jeep Grand Cherokee from Cogdills. The salesman, Herb, was nice and easy to work with. Everything at a car dealership takes too long to do, but my experience was good overall.

Our sales person Dylan Raby was wonderful.He showed us everything to know about the car.Highly Recommend Dylan.

The service me and my fiancé were given by David Milton was absolutely outstanding, neither of us felt we were being haggled, and he really helped us out a lot!

I found what I was looking for online. Went to the lot and the customer service was great. It was the most painless purchase of a vehicle I have ever had.

We walked out of the dealership with a higher level model of the truck we would looking for. The staff were very helpful and demonstrated a desire to get us into the best truck we could. They were very knowledgeable and friendly and we love the truck we purchased.

Great experience in finding my vehicle! We got great service, excellent advice from Rileigh Neumann in sales! She was very knowledgeable on the RAM 1500 trucks and helped me narrow down what was best for me! I strongly recommend her if you are in search of a vehicle! Also John Biagiatti in finance was awesome - great folks to work with. Solid 5 from Jim Cogdill!

My experience was excellent. Everyone that I worked with went out of there way to help me. What impressed me the most was the young lady that sold me my Gladiator Shelby Parker went all out to help make the sale even as far to program everything I needed for my Gladiator in my phone for me, made sure I knew how the apps worked for my truck and helped to get me started on programing them to set the truck up just for me. Service with a smile! Thanks

Very friendly sales staff and helpful with the purchase of my truck

I was very pleased with the Jim Cogdill Sales Staff. Mr. Carson Stewart was very technology and tactile professcent at his job. He was very professional in his knowledge of the the different vehicles that was shown to me. Showing very high ethical standards. Your staff are not only salesmen but they are friends of mine now. This new dealership is so much better than the old ones. In rating Mr. Stewart performance I would give him a Very High 5. But should be a 10 plus. Respectfully Submitted Dwayne Quinn USMC-R.

My service trip was handled through Cogdill’s Express Service Department (first come, first served basis). Shelby Parker did an excellent job as my Service Representative. My wait was minimal, and Shelby kept me informed throughout the process. He did a great job walking me through everything that had been done to my car. Especially noteworthy to me was that he was able to resolve a recurring issue with my automatic sliding side doors on my Pacifica. This was the third time I’d sought service for that at Cogdill’s. The prior trips only seemed to resolve the issue temporarily. This time Shelby showed me what was causing the problem. Turns out I was the problem (operator error), but I could find nothing in the Owner’s Manual that addressed the problem. Now I know what to look for if it happens again. Overall; great service. Thanks, Shelby.

I had gone up to the dealership to look at a car I seen on there site I didn’t think anything about it I honestly didn’t think I could even afford anything at the time but I really needed a car soon so I had to start somewhere my sister ended up getting a keep at the dealership a couple months prior so I asked Jesse what all I could get since I had low credit and I was young so he showed me the list of used cars and I saw a car that I really liked on the site so he gave me a full tour of the car he worked with me throughout the whole experience he did his absolute best and honestly he deserves a raise because I never believed that I could feel more welcomed and feel like I was family there everyone is so nice there they will treat you with respect and make you feel at home it wasn’t something I expected from a dealership but hands down I definitely am going back when I get a new car I’ll recommend this dealership to anyone Ik I love this place so much and I’m super happy I got a car here they worked with me and gave me the best deal they could and I can’t be more happier I absolutely love my car they treat you right and at the end of the day I couldn’t wipe my smile off my face soo thank you so much Jesse and Shelby Parker. Thank you for giving me a chance

Malal Dia was my sales person and I am very grateful for him. Mr. Dia went way above and beyond to get me in my vehicle, which I love. Thank you Malal, Jesus and the whole Jim Cogdil Dodge Chrylser dealership. You were exceptional. And as I stated, they really care for their customers. They have Cottonelle in the bathrooms 🤣🤣🙂🙂. Again, thank you all and especially Mr. Dia. I will definitely recommend family and friends.

I had a great experience and great salesmen Jesse who worked with me on getting back on the road in a safe and reliable vehicle since mine had basically gone out on me. He worked with me and understood my issues and concerns. I highly recommend him to anyone looking for a new vehicle.

Tyler in the service Dept was the best I have ever dealt with. Honest and had me talk to the mechanic so I could see what was going on with the car. I normally work on my own vehicles but traveling from Northern VA to Nashville with no tools this the place to go!!! 110% recommend this place for service. Thank you for making it easy.

David gave us great service and a great deal on our vehicle that we purchased for my daughter.

Ive been working for years on the purchase of my dream car, (Dodge Challenger Hellcat Widebody), and have finally found a dealership that was as willing to work to get the deal done. If you are in the market for your dream ride or just looking for the next family vehicle it has been my impression that all of the staff at this dealership treat every customer with the same respect and decency that you would expect when spending your hard earned dollar. I highly recommend Shelby Parker, Jeffrey Cooper and all the staff at Jim Cogdill Dodge.

Best car dealership on this side of the Mississippi. Rico was superb to deal with. The nicest and most genuine person I’ve ever dealt with when purchasing a car. Love my jeep 😊

It was an absolute honor to purchase from JCDCJR!!! The whole team was amazing. Jesse sold me my car and he walked me through the whole process. Brad is an absolute angel! Ricardo is a Steelers fan so I am partial to him, but seriously his personality is amazing! These guys took care of me and sold me a jeep in a short amount of time! These guys are keepers!!!! Thank you so much, Jesse!!!!! Highly recommend for anyone who has not had the best of luck with cars (like me) or in general for anyone looking!!!! I actually would give 10 stars. Thanks gentlemen.

Great buying experience. We drove from Michigan to Tennessee to buy this Dodge Durango at a great price! Carson Stewart was phenomenal to work with. I love the truck! The deal was virtually all done online other than signing at the dealership before driving way. We love our new truck!!

Just amazed how professional, kind, and hardworking these guys are. Big shout out to Zach such a go getter and very good at what he does! Go check him out he got what you need!

I went into the dealer on 7/7/2021 to look at the 2021 challenger SXT, talked with Katelyn. She did an amazing job at answering every question I had also making sure I was comfortable while there. I ended up purchasing my challenger deon her and also bought one for my partner too! I loved every moment of the transaction. THANK YOU KATELYN!

I really appreciate the great support I got from Shelby Parkers staff buying my Grand Cherokee. Malal Dia went the extra mile and was very helpful. I got a very good and fair deal. This was my second car at Jim Cogdill, and they have always taken good care of me.

I had previously had hardly anything good to say about this dealership, but under the new ownership that happened late last year, they have made changes to the service department and I decided to give them a try to do things other than an oil change.I was not disappointed. The service advisor in the truck center was pleasant, listened to the issues I was having with the truck, and called me a couple hours later to let me know the update (a couple things had to be ordered, one item was in stock and already replaced, and the oil change/tire rotation was being completed right then). It was definitely a good experience. Kudos to the new service manager and how they having things moving in the right direction in this service department.

We were looking for a cargo van and was told we had the van and deal secured. We even offered to put money down and were told it wasnt necessary. While our salesman was out delivering a car, the manager sold the cargo van behind his back to another person. Totally unprofessional and not how you should do business.

Great experience, thanks to herb, malar, and Shelby. I love 💕 my new truck.

Maybe should had done more shopping around think there was a better deal out there.The sales lady Rileigh did a good job.

Herb could not have been any better to work with. He listened to our needs and gave great feedback. Joe shot straight from the beginning and didn’t let me down in any of his promises. Rico was so kind and made the signing process smooth. We ended up buying two vehicles in about 5 hours total. Wonderful experience.

Rileigh Neumann has been the best sales associate I have ever used. She did everything possible to see me drive away in the vehicle I wanted. Looking for a vehicle look her up, promise she wont disappoint

The new team at Jim Cogdill is awesome! Cody in the service dept. promptly and professionally took care of my service issues immediately.I also ordered a new vehicle from sales dept. and it is arriving much sooner than expected (Thanks John B.) I would not waste my time shopping around, you will be taken care of after the sale at this dealership.

Very satisfied with oil change and tire rotation ! I took my 2019 renegade in for oil change and tire rotation and Mr Shelby Parker informed me that there was a couple of customers were ahead of me and said there would be about an hour and half and within that time frame he came to me in the waiting room and said I was ready. I am very pleased. Thanks again !

Malal Dia was awesome,one of the sales people, very helpful.

Came to the dealership because of Shelby Parker. A deal in 15 minutes.A lot longer to get my car out of detailing than to do the deal.

Best place to get a new ride 😄 -Rileigh @ Jim Cogdill Dodge went above and beyond to get my husband in his Challenger R/T. Thanks again go see her if your looking to get into something new!

The sales team at this dealership is wonderful. Herb went above and beyond to make sure our experience there was enjoyable. The gentleman in Finance was also a pleasure to work with. Thank you for a delightful day and a fantastic vehicle !

My experience directly involved the parts and repair side of the business. They did a great job supplying me and a friend with a part price we couldnt locate anywhere else. They were polite and held a great business standards. I would highly recommend the parts and repair side.

Had a warranty covered problem on my Ram 1500 and since this was the closest dealer, I brought it to them. After repeatedly having to tell several salesmen/service employees Im not interested in purchasing or trading in my truck they handed me a quote for repairs. I asked why my warranty wasnt being applied and they gave me some run-around about how Rocky Top Chrysler Jeep Dodge was the only dealership that honors that warranty because that was where I had purchased the vehicle from. I said Ill just take it to Rocky Top Chrysler Jeep Dodge and they suddenly said they could do the work under the warranty but replacing the fluids would be an extra charge. So of course I wanted to know why fluids wouldnt be as part of the service covered in the warranty. They told me it just wasnt. Rocky Top Chrysler Jeep Dodge had no problem doing the warranty work and replacing the fluids for the $100 fee that was my liability in the warranty.On a side note, Jim Cogdill Dodge uses every dirty sales method shady car dealers are known for and it gets very insulting after they basically harass people on their lot.

I bought a 2019 ram truck from Jim Cogdill. Rileigh Neumann was the car saleswoman and she made the experience for us very easy. Instead of badgering us with questions and trying to tell us what we want. She let us walk around look for what we want and ask her questions. She let us take our time and my wife and I found the truck we were looking for. I am happy as can be with it and definitely would recommend for anybody looking buy a car new or used to check out Jim Codgill dodge.

So we needed the Freon replaced in a rather new van because something happens every winter and we aren’t really sure why.I called and made an appointment for 8am Monday morning on Friday and I asked how much for the service to have it recharged.And they said $460 wellAfter waiting 3 hrs we charged an additional $350+ $300 on top of that making the bill a over $900.They brought it down to $757 but that’s still almost $300 over what I was quoted over the phone.I don’t like when a business uses they tactics to make money. It shouldn’t take 3hours to pressure test a line and fill it. My husband works in the industry and he said it shouldn’t take more than an hour maybe 1.5hr anything over that is money on the clock.I am very disappointed.

My dates are approximate because I never thought I would experience this so I really didnt pay that much attention. My vehicle was left at the dealership on or around July 16- I tried contacting them just to make sure the vehicle arrived and to speak with the service dept about the problem. I called each day starting about the 19th through the 26th -- approx 8 days-- The dealership call representatives where always nice and would try to reach the service dept and never got anyone to pick up. They would leave a message with my call back number and I never received any communication from them. Around the 21st I called the general manager-- no answer, left message--again, nothing-- Contacted Dodge customer service around the 26th and follow got a call from the service dept the following day. The gentleman was polite-- the cost to complete the work was really bad--had my vehicle moved to a different repair shop. My vehicle was older and I used it for weekend travel. I will say I went ahead and bought a different vehicle since that one broke down and I needed one anyway at Grayson Hyundai and I was able to negotiate the price via text messages before I went to drive it. It had 33000 miles and was perfect just as described. Test drive paperwork and deal complete in less than an hour.

If you are buying a car or truck in Knoxville Cogdill needs to be your first and only stop. Worth driving to see them even if you are in Sevierville or Maryville. Start to finish, experts in the car business ready to make the process easy and enjoyable. Premium service from people you can trust! Extremely satisfied. Will be sending friends and family here.

Tyler at the truck center made my experience a positive experience. He was very professional and worked hard at gaining my trust and fulfilling my satisfaction with his service department team. He was very polite and keep me updated during my repair of my truck. He has been very helpful and very professional with the repair of my truck. I would recommend the truck center for your repairs at Jim Cogdill Dodge. I left their very pleased and a new respect for Jim Cogdill Dodge

Fantastic team at this dealership. Great communication and easy purchase. Thanks Mallal, Herb, Rico and Shelby Parker. We appreciate it!

I decided to trade in my 2018 Renegade for something bigger. I met with Rileigh Neuman and began the search for a different vehicle. Rileigh is amazing and patient because I had absolutely no idea what I wanted. She showed me four different vehicles and I drove two before deciding on the 2020 Jeep Compass. It was the last vehicle I drove and I knew it was the one for me. If you are looking for a different vehicle go see her

Malal Dia was very good at explaining everything to me and had great service. Through his explanation he told me want I needed to know in a simple way for me to understand

Salesman was helpful but not too pushy. Actually got us sold on a better car for the same price. But just like every dealership, do NOT get sucked into buying their extended warranty. We told them we wanted to put 10k down, and they added extras until the down payment was gone. They did take them off when we asked them so they still get 4 stars, but just be aware.

I cannot remember bthe gentlemans name for the life of me however, I have purchased the last 6 vehicles from this dealership and have always used them for service....an excellent group to work with....

Jesse was very attentive in listening to my needs. He was patient and found me the perfect truck for me. Thank you.

Great experience dealing with these guys. Jeff Cooper was courteous and attentive but not pushy. He was knowledgeable about the product and he was straight with us regarding the vehicles we looked at. We bought a used Jeep Wrangler and traded in a car. We got a good deal both on our purchase and our trade-in. We would do business with them again!

I can’t say enough good things about my experience here. Jesse and Joe Responded to my questions via text message the entire day before I came out. Carson in sales was absolutely outstanding. He went above and beyond to make sure that I was comfortable with my purchase and that my toddler had everything she needed. He got down on her level, Ian’s did amazing job talking and playing with her as we waited. Going to a car dealership as a female on your own, with a small toddler, can feel a little intimidating, but Carson and his actions made it a wonderful experience. When we went to finance, Rico went above and beyond in explaining things and also ensured that my daughter had what she needed to stay entertained as we did paperwork. I am beyond happy with my experience, not to mention that they got me better rates than any other dealership in town was able to.

I had a great experience at Jim Cogdill Dodge buying my second jeep there. Shelby Parker, John B, and Joe were exceptional help. Adam the used car manager also got me hooked up with all the accessories that I needed. I will definitely be buying from Jim Cogdill in the future.

We went in and immediately was greeted by Bernard. He was so knowledgeable and patient. Very quick to listen, not pushy. Wonderful experience!

Had a great experience at Jim Cogdill Dodge. Went in on a Saturday night at 630 pm. They had the vehicle I want to look at pulled up and ready test (straight off the truck from delivery!). Everyone was super helpful, especially Tristan and Alberto. Got a good deal for a top end Jeep Gladiator. It’s a big investment, but I didn’t feel pressured. Which was really important to me. I would definitely buy from them again.

Everything was outstanding! No pressure and we felt like we were treated fairly. Bernard Harrell was our sales rep and he treated us honestly from the minute we walked onto the lot until we left with a new Jeep and Ram 1500. The negotiations and business aspects didn’t end until almost 10:00 pm, but he was with us until we closed on our deals.

Best place to buy a car is Jim Cogdill Dodge Chrysler Jeep I did my app online salesman called me that I was approved would be in and out very quickly. I got there test drove the Jeep and signed the papers was out of there in less than 30 min. No dealer can beat that and they are so friendly they have great people working for them. Matt and Rick were awesome.

Everyone here was so helpful and nice! Jesse was the best, 10/10 recommend! He helped us walk away with our dream car, and got us the best price possible!