I am beyond impressed with the team work of this store. I personally thank Greg in repair and Mike in scheduling. I think my homemade chocolate chip cookies should pay a visit to this staff coming up in the fall. Thank you guys for helping me get a dishwasher after waiting an entire month (not you of course). I highly recommend this store for appliance repair, but also new appliance sales. Ryan you hire great people!

Daughter and her husband bought local. The new washer went out, they fixed it. Then another part. Now doesnt work. Warranty only covers parts. Too bad it broke within a small period of time. Back to buying at Home Depot or over the hill.

The customer service was 5 stars alone. The staff was extremely helpful, patient, and kind. I would consider myself somewhat of an annoying customer as I am a big time bargains hunter and struggle to commit to anything. after 3 days of answering my constant calls and questions I bought a completely different washing machine then I had in mind. And they gave me an INCREDIBLE price. I could not be happier. I spent less then I had expected and Came home with a way fancier machine than I ever could have imagined being able to afford. I had a very similar experience last fall when I bought a freezer from them. I hardly write reviews but I am so impressed with Merits I just had to. And did I mention I got a great warranty!!! I could not be happier with my experiences with this business.

Awesome service cole.was very knowledgeable.and helpful.rtan who I dealt with initially was always responsive great service

Honestly, I couldn’t be more grateful for the Merit’s crew. They went the extra mile to ensure our oven is taken care of. Thank you for being family oriented, compassionate, and truly professional. You have blessed our family with amazing attention to detail and we appreciate you more than words could ever express.. thank you

Ryan, the Associate that greeted us, spent time telling us about the features of each electric range and we were impressed. We went home talked it over and decided to do business with Merits based on the very Informative, friendly customer service we received from Ryan !!! Thank you Ryan !!!!

Very friendly service they spent the time to find out what we need and get us the appliances that were best for us

Customer service is always exeptional! If they dont have it in stock, theyll order it for you...😝

We have an older Frigidaire refrigerator that has been very reliable since purchasing it in 2010. Our ice maker in the freezer stopped working about January 30, 2021. A call to Merits, where we had bought the appliance, resulted in Brian fixing our problem within 24 hours of our call. He was very pleasant, analyzed the nature of the problem from our information and his inspection. He even corrected an error he noticed on the fill-tube installation which should prevent the problem from recurring. He wore mask precautions, and was courteous and professional throughout. We were very pleased. Rand Hale

The technician was very helpful, friendly, respectful, knowledgeable and I was very impressed and happy how careful he was with our house. I give him and Merits 5 stars. My husband and I are very happy customer. Thanks so much.

Great customer service provided by Keith! Gave us various options in our appliance choices

A nice place, across the street from Enterprise Rental cars.They are very expensive and the staff seems to just live in a constant state of clueless confusion. But, they are the only game in town now days for one-stop appliance shopping other than the tiny display at Sears or Home Depot. If you need parts or real service, its here or Medford.

Hands down best customer service from start to finish! Found this place after returning a rental car across street. I was going to head to Home Depot for an appliance sale but I love Shopping small business and shopping local. Was greeted first by nick who had huge smile and very helpful. Next Ryan helped us pick the perfect refrigerator (went with whirlpool with French doors and love it!) and whirlpool stove. Ryan even went under the price of sale! We were so happy we returned the next day and brought a washing machine. No doubt we will be back! So thankful to have found this gem of a place!

Cabinet mounted microwave, quit working. I was estimating $350 parts, $50-70 labor or replacement of the entire unit. Turned out to be a door switch. Replaced switch within 45 minutes, at my home, parts and labor < $60. ( + Service Charge )The tech was Brian and he did a great job for us.

Very good customer service, Ryan was great answered all my questions very knowledgeable. I am sure when my hot tub arrives I am going to be very happy with it due to all the advise I was given. I am new to Merits but will be shopping there again in the future. GREAT PRICES TOO.

Brian was on time, very knowledgeable and communicative about my problem. He had to order a part, but was able to give me a temporary fix. Thanks!

Recently purchased a chest freezer from Merits. I looked at the floor model and it was too small but they informed me they had larger ones in their warehouse and within an hour it was delivered to me at the store while I waited! They also offered me a military discount which I did not even ask for! Very professional and courteous too!

I drove to K-Falls from the Medford area because Merits was the only place that had a freezer less refrigerator in stock and our old one had died. After several months of dealing with Frigidaires terrible customer support. Mike in the service dept. took over. He contacted Frigidaire directly and found out that our needed part would basically never be in stock. Then, he started the replacement unit process and they delivered it within a couple of weeks. So, I give them a 5 for customer service and would drive over and buy from them again but it will not be a Frigidaire anything. That company gets a zero!!

I found the service technician to be prompt, respectful & knowlegable. I would recommend his service to others.

Great service. Gentlemen was very knowledgeable. Fixed in no time.

Friendly helpful enthusiastic and just an all-around good attitude however the prices a little high but great service

Super nice staff extremely clean well stocked store has many appliances available without having to wait for them to be shipped in like the big box stores definitely will go back there my new home appliance store and prices are extremely reasonable for the great service

Prompt excellent appliance care by Brian who fixed the problem perfectly- he has many years of experience in appliance repair

Merits sent Brian out for a washer repair and he went above and beyond! It was a quick fix with great communication through the whole process.

Great service and polite employees. Even upgraded my appliance to the next model because they couldnt find the one I got.

They are the greatest place to do business. From the sales staff to the repair staff. I have been doing business with them for years and will never go anywhere else. My parents even come from Crescent City to purchase from Merits.

Super friendly staff

None of the employees are wearing face masks. Really uncomfortable space.

Just bought a Range from them, I asked for what seemed impossible (buying a surprise mothers day oven) they didnt have anything in store but found me one even better than I was looking at. Thank you for helping out so much in a short amount of time. Its appreciated!

Very clean the salesmen was AWESOME price was good for our budget. Had a full freezer of meat go out and they were amazingly helpful

Very good service and a special Thank You!!! To Nick

Ive been a customer of Merits for many years. I just bought a new washer and dryer from them and was very pleased with the deal I got and the way I was treated. Dont assume the big box stores have the best deals. Merits beat them all in this instance. Plus Merits has parts and service if needed, not so at the big box stores.

Brian came to our house to fix our washer, arrived on time, and was very professional. We had ordered an incorrect part. He had someone bring the correct one to our house so we wouldn’t have to be without a washer/have to reschedule. And...he did not charge us for the incorrect part, or the extra time! I’ve never done an online review, but the service was so great, I took time out of my day to share this

Good people there with good service & good products.We have bought from Merits a washer, dryer, a dishwasher, a kitchen stove, 2 microwaves, & a deep freezer.Repairs are done well.

Ok but in this town theyre the only game in town.

Was supposed to have an appointment today. Had it scheduled at a specific time with the service tech but then no one showed up at all. Called Merits to let them know what was going on and they said they would call me back but never did. UNSAT customer service and cant even follow through with what they say. I apologize for coming off as being rude but effective communication is key with customers.

Very helpful

I would not even give them a one star but had to in able to put my review in. Merits do not stand behind their products. We WERE loyal customers and have spent a lot of money with them. Our freezer we purchased went out, we lost all of our food. We purchased it brand new and it was a little over a year old and the warranty was no longer good. They told us that it would cost us $85.00 for service call plus parts and labor. This freezer was manufactured in June of 2015 . We had it a little over a year. You would think they would stand behind their products if they are still pretty new. They dont. Bad customer service especially to loyal customers. They lost our business. We did get our freezer fixed by a different company. Shame on you Merits!

They will deliver and install our new stove and washing machine

Honest helpful knowledgeable people that will go above and beyond to help you.

Honest helpful and friendly!

This place is the best !! They go out of their way to help you.by all your appliances at Merits !!!

Our salesman was great

Very helpful

We have ordered several appliances and contracted service through Merits personally and through our homeowners warranty. The sales and service staff is knowledgeable and informative and the delivery staff is thorough, respectful and very personable! Two thumbs way up!

Our dryer broke and didnt think I was going to be able to get my part; but they proved me wrong they had it in stock and a good price. Very impressed!

They were supposed to call at 8 am and give us a precise time for our appointment. It was to be between 9 and 11 am. No one called, or showed. We called to se. What was going on and were told they would call right back. Twenty minutes later we called them. I dont mind waiting when someone calls to notify, but I am irritated when they cant even pick up the phone.

Friendly and informative but didnt have what I needed

Very nice store. Friendly associates. A little pricey.

Very helpful

Arrogant and not helpful. I prefer to do business locally before purchasing online. When the service is this bad it is not worth the hassle. It is so bad that I would not even contact this business for advice.

Ryan was very helpful, and got us into the perfect hot tub for a great price!

Very disappointed in the service here. I bought a small part to try to fix my dryer and when it was sold to me it was opened so I figured someone returned it for various reasons and did not mind it. I installed it and it didnt fix my dryer, I do not know if it was the piece or my dryer. When I went to return it I was told that because it has scratch marks on it and therefore they couldnt return it. I was told that the boss wouldnt approve it. I was very disappointed in the lack of communication of this policy when the purchase was made as well as lack of simple customer service. I always try to buy local even if I pay a little more for small things like this, but when the customer service is lacking like this then it drives me to buy online.

Bought an oven and a warming drawer. The warming drawer was a display model, was promised it would be cleaned up before it was installed, it was not, dirty with cobwebs, nasty looking. Oven was ordered, told it would take about 2 weeks, a good month. Too bad there arent better places in town.

I give merits a 5-star rating they were fast efficient courteous on time great communication the technician Brad was great!!

A good selection of appliances. The can also order parts too. I have alleys had god experiences here.

We have done business with Merits about 4 times before today thats why we keep going back

I purchased a great second washer there...very well informed employees...I learned some appliance facts there that I never knew before.

These guys are great! The service department went above & beyond the call of duty when our oven would not work just before Thanksgiving. Though we did not purchase the unit from Merits, they tried there best to get parts that had been discontinued. Though the parts were located in a very short time, there was no way that we would be back in business by Thanksgiving. We decided to bite the bullet, and ended up deciding to oreplacing the entire kitchen. We placed our order, and were put on the schedule for installation the Monday before Thanksgiving. Due to some weather issue in shipping the new appliances did not arrive on time, and would not make Thanksgiving. The guys were very empathetic, but we were still wondering what we were going to do with a houseful staying with us Thanksgiving. My wife started crying when we were leaving the store, and the manager, who was on the phone when we were talking to our sales rep, chased us to the car. He explained that he had heard part of the conversation, and thought maybe he could find a fix. He offered us an older functioning wall oven to get us by that even matched. They offered to install it that night at 5pm. We settled on the following afternoon, and left feeling very satisfied by the level of service. The next day the installers showed on time, and installed our NEW oven that had arrived just hours earlier. When they finished it was 6 pm. They then gave us the option of leaving the rest of the new appliances in the garage and finish installing tomorrow, or they could continue if it was no imposition. Are you kidding me? Who offers service like that? They finished the job that evening, and Thanksgiving came & went without a hiccup.We were very impressed with the level of service we received. We will buy all our appliances from Merits in the future, and will be purchasing a new TV there soon too.

Knowledgeable sales staff highly invested in meeting the customers needs.

Very helpful staff,ots to look at. Prices will be lowered to under Home Depot prices.

Lazy salesmen, very little knowledge of their products. Liked to haggle on price and try to wheel and deal, which i strongly dislike. Prices were a lot higher than the Sears store down the street.

Friendly staff clean environment

Great customer service

So far so good!

Havent been in the store but their delivery truck was speeding in and out of traffic and almost hit my vehicle twice on S. 6th St. My 6 month old baby was with me. Very displeased with their driving on the road.

Slow to resolve problems. But they were resolved. Higher than usual delivery rates for outside of the immediate area.

They will beat anyones price. And they have friendly knowledgeable staff

Love the staff ..both service and sales

Great place to buy appliances!!

Terrible follow through. Multiple delivery delays

Got good deal and good guys on delivery

Merits worked closely with me under difficult circumstances and came through with integrity and professionalism. Well surely go there again.

They had what we needed in stock, and delivered it to us that afternoon!!

Great service

Service kinda needs improvement

Had the part that I needed

Not good