I do not recommend this pool company unless you have the time to be on top of what they are doing. When we signed the contract with them, we requested decorative tiles to be put on the elevation area and the stairs, it was not done because they forgot about it. Also, the sketch we agreed on had the pool light in the middle of the pool but they installed it all the way at the end of the pool and on top of that its loose (they say thats normal, Ill be bringing a pool company to check it out just to make sure), the vacuum was also suppose to be across to where it shows in the picture which would have been easier for us to manage. The plumbing according to the sketch was suppose to be by the side of the house but they installed it next to my master bedroom sliding door and then charged us to move it all the way by the side of the house where it should have been in the first place. These things are really very disappointing, especially when you rely on a company because of the good reviews they have.If you hire this company just make sure they do everything that was agreed on the contract and on the sketch while they are working because once they are done you wont be able to complain. Good luck!
If I could leave zero stars I would. Jeff was nice at the beginning of the conversation. After asking him some basic questions about getting pavers installed and the financing company I was planning to use he switched up his pitch to me. He ended up telling me that I needed to leave at 200.00 deposit, which he didn’t disclose when started working together. Poor customer service and unwilling to accept ideas I had about putting pavers around my pool. I don’t recommend because he wants full control of the design of my pool. He also told me he thought I was going to be difficult. DO NOT go with them. Jeff is a terrible representation of the company. Look elsewhere.
Friendly staff and always helpful. Reasonable prices.
If I could give them zero stars I would. Jenn told me off over the phone, and told me to go elsewhere over a difference of opinion on work that was not done correctly. A year later when I need service, I decide to give them another chance. Jenn tells Kim that I told her off and threw her off my property. She wasnt even on my property during the disagreement, it was on the phone. Jenn refused the appointment. She is a real piece of work. Save the headache use Gator Pools, they know customer service.
This was the worst business to have hired. The salesman, Jeff, was all smiles and promises, but NO follow through. First of all they used the wrong product, then whenconfronted about it, just kind of shrugged it off. The outcome was so very bad; a completely inferior job. He suggested adding acid and in a FEW YEARS it will improve! Well, it has been 3 years and it still looks terrible. He has never followed up on the job. Extremely disappointing, considering we put our good faith in his word. So sad that his own integrity means so little to him.
Nice store nice people
Everyone was very friendly and they made sure to do all in their ability to make my pool absolutely beautiful!
Thanks. Our pool looks great.
They know what they are talking about when it comes to taking care of your pool.