I want to Thank Gladys Cruz she was tremendous with my Granddaughter Alyssa Cruz She had my Granddaughter laughing.I recommend her HIGHLY she is Soo good with kids I have never met anyone Soo patient,understanding,tremendouspersonality she was Soo friendly I want her supervisor to know she did a job well done.❤️❤️😉😉

Please get your staff more help. The front ladies need more help. They have to repeat to wait in your car every 3 min and in English and Spanish. Some dont understand how to work the check in computers and they are elderly and need help. Please consider relaxing music for staff and maybe aromatherapy. It was very intense and these ladies were very good at their job but corporate is failing them. If you want to keep good people please make some changes for them. Also you need a janitor on staff to clean the restroom. There was blood and urine all over the toilet so for me it was u usable.

Omg the wait!!! We need Quest Back. This place is super slow. Been here for almost 2 hours and looks like another 30 min to an hour. Need better turn around time.

Thank you for your excellent service and helpful orientation in regards to my lab exam. I appreciate your speedy service, I did not have to wait. Everybody was very professional, kind and gentle.

Went in for a standard lab to be done. I felt as the nurse to way to much blood for one test. 4 purple vials were taken. Then was told the wrong tests were done and i would have to return. In Cleveland labs were fine but they couldnt find in system to mail copy of. Companies like this misspelled my name before .Changed info and other things so records cant be found. I would not trust lab corp. they have false readings, loss of info and other mishaps occur regularly.

Keysha demostrated excellent treatment. Wonderful care and promptly attention. Thank you LabCorp!

Bad service, long wait, we were there before the place opened, and end up waiting 45 before our turn. No comparison to others like quest

Excellent laboratory chain, with a trained and competitive staff that offers all their kindness, respect and service towards peoples needs.

Today I went to get my blood drawn. Before 8am. There was only 1 Hispanic female employee working at the time and it was not busy. Being polite I pointed to my arm and showed the employee where my vein was and said here is my vein. (I said this to help her out) she then said very rudely “you don’t have to tell me how to do my job, I’ve been taking this for 14 years”. Shocked, I then said “No, I know”. She then said “No, you don’t know. Because you are telling me what to do”. I then stayed quiet because I was shocked and confused on how unprofessional she was being for absolutely no reason! All this happened while she was taking my blood. I did not catch her name, but I hope management can better train their employees on customer service, regardless of the “years” experience someone has. Customer service goes a long way and keeps people coming back. If I could give 0 stars, I would.

The service from Dee Floater at the front desk is really poor. She denied service because i get 3 minutes late after driving 40 min. Next day I came back, she sent me to my car to wait for a text message which I never received and after an hour waiting she said that she sent it and that I have to wait again

If I can give no stars i would this place is the worse the wait is ridicoulous then they tell you to wait outside but when it comes time to call people they wont go call you my husband had a random drug screening so we had no awareness to do appointment waited over an hour for them to give him a urine test that all he needed in and out in less then a min. I will most likely change my insurance since he often needs blood work and I refuse to continue coming to lab corp

I will never ever ever come here again. Made an appointment for 10 and they tell you be early. Already been here an hour waiting. When asked girl up front she was super rude and said they are about to call that 9:45 appointments. What in the world!?!? This is ridiculous!!!! I knew it was going to be some nonsense because when I walked in this place was packed like it was a club. And there is a child that has been screaming for the entire time!!! This is the worst location ever!! Do not come here! Avoid at all costs.

Worst place ever. Bad customer service. The front desk lady is rude and heartless. Waited over 2 hours for a drug test.

Why appointment? No work

I have to say the beginning wasnt looking all that well, but by the grace of God Jenell Gonzalez called me in, She was the most pleasant person to be around, she did my labs and I didnt feel a thing, I hope that your company knows How Valuable you are especially in these sad times..Thank you so much Jenell Gonzalez ..

Never coming back here. Worst experience ever!! I can’t believe how rude the workers in here are! They need to get trained on customer service and how to treat people with respect.

I would never go back to this place! I made an appointment for 1:00pm, got there 10 minutes before. They didnt call me until 1:40pm, at first I thought the lady at the desk was kind of rude. Then I realized she was stressed out, she was the ONLY person running the office. She will check you in and also will draw the blood. Shout out to her for being everywhere, trying to help as many people as she could. Blonde, Hispanic lady, sorry I didnt get her name. Still, I would never support a place that is run like this.

Great service when is long way short of staff which isn’t the staff fault been going here 10 years love this place the patients need to have patience when they come to places like this. Cause we have to wait to be seen 100 % great service

It was a busy day. Some of the people had no patience and being very rude to staff. The staff was working very hard to make everyone happy.

The nurses are rude and they dont go according policy. Lots of unnecessary people waiting during covid in the lobby. They tell you wait outside, we will send a text when we are ready. They text you and then dont call your name have you waiting for hours in the lobby.

Since I moved to Florida (from Seattle) it seems to me Im in the 3rd world, I dont understand how everything can be so inefficient. LabCorp is no exception, I went for covid testing with the prescription on email and they did not accepted it saying that it must be printed.

The new staff from this office is 💯 better thank God for the ladies that are hardworkers and super nice🙏

My mother went in today for some bloodwork. The service was extremely unprofessional. The tech was really rude...no compassion. My mother told the tech several times that she was hurting her and she disregarded her completely. I know we all have our issues but these techs shouldn’t take it out on the client/patient.

Questionable Unprofessional business practices, called to report closing facility early multiple times. Running to rear of office unprofessional leaving elderly patients on time outside in the heat with masks on. This place is not safe and is detrimental to Labcorp’s professional brand and the staff shout be fired. ( look at the reviews it’s consistent )

Dinorah was so wonderful!!! she did everything how it should be and more. i always have issues with my vain to take out blood but with her its never an issue. you guys should have more people like her.. god bless her because she make you guys look good!! i hope every time i go to the lap corp i hope i always get her!!!!!!

They were very good with my daughter today. She was terrified. They helped make it as easy as possible.

Some of them needs to check their position. Thinking they can speak in a Loud voice to a patient just because THEY didn’t keep track of the time of when to take the second Blood work.. Especially in front of a FULL waiting room! Even had the nerve to ask if I understood English, smh never again coming to this place!

This is the Worst place to come. Attention is really bad. Web page if you dont finish sometimes wont receive confirmation and try to make it again ... then you lost the appointment.. it impossible make appointment unless you wait for 2 months. But. The woman in front desk here is ... speechless .

Horrible woman at the front, just gone in to ask questions but she was a gremlin ! Gone in at 8am on July 10... if you know who was working the front I suggest firing her! Ive worked in doctors offices and never treated anyone like that.... go to another location, dont waste your mental happiness with this place.

If it was possible 0 stars to all labcorps, 4 times I’ve been coming this week trying to have some labs done to my autistic 3 year old. This people dont care about disabilities, even with appt they take so long and my daughter cant take being around a full place and waiting so long, sometimes dont even a chair to seat. When you explain that you have a child that cant be in a full place for long period of times or that she cant wait long period if times they says that they cant do anything, if you step out so tour child can stay calm if they call you, you lost your call.

Office is very clean and staff is very professional. Wait times were never terrible as long as I booked an appointment. My only complaint was the billing department for this company cant seem to get it together. I received a charge to my card when I had informed staff the day of the appointment that I had secondary insurance. I called the department and gave them the info. They refunded charges on my bank account, but still sent me a bill several months later. I called and gave the information over the phone again, only to receive another bill for the same invoice again.

Very professional,the staff is very polite,the waiting time was short,customer service at the front desk are very efficiently

DONT COME TO THIS PLACE! If I could give zero star I would! One of the young lady at the front desk lost my fiancé insurance card, she called his name to charge him (before getting the service) and told him to have a sit without giving his insurance card back to him (which we thought was normal) and then when we asked for it before we leave, she with a bad attitude said she didn’t have it. The supervisor Megan Dubay, was even worse, very RUDE and she completely justified the girl and was insinuating we were lying, are you serious ? She didn’t do anything to solve the problem and we had to go back to home without his insurance card just because they were stupid and NEGLIGENT.

Wait times are the worst here. Quest diagnostics is so much quicker and better. Plus the staff in the front and some drawing your blood work have attitudes. Worst customer service ever. Don’t wast your time coming here.

Nice but small. Good service. Go early.

The place and staff were fine but the labcorp association is horrible. You know that your results available in your Dr office, they called and sad it is abnormal and you need to come to discuss it and labcorp still refusing to put the results on my portal, they said I have to wait 3 days after my Dr received it, they are just a horrible company

The person at the front desk is extremely rude, very unprofessional and not prepared to work with public specially leople with health issues. I was theyre to take my wife and we had to leave because we were never called and after the 30 minutes that they say to wait we asked her and in a very rude way she told us to sit down because she hadnt called her yet. I really hope this is corrected.

I’ve been in this lab since 10am. When i came I registered in the tablet, i tried to explain to the girls that i came for a drug test for work and when i did the appointment online it was giving me a glitch. They didnt even let me explain and told me to sit down and they’ll call my name. After 2 hours of waiting one of the ladies asked me for my information and what i came for, and told me that i have a drug test request, i showed her the email and she wrote down the confirmation number. I would think that this type of information she had to do it as soon as i get to the lab, not 2 hours after. Anyway, Its been 3 hour and still waiting, and i just asked who much longer i need to wait and they said “at what time is your appointment” i said “i walked in because its causing me a glitch online” she said “you need to make an appointment” and i am thinking “so I’ve been here for three hours waiting, for you to tell me that i need an appointment, she could of told me that at the beginning, instead of having me wait 3 hours” I explained that I’ve been here for so long, and she said “ there are 3 people before you wait 12 to 20 min”. Unbelievable, horrible customer service.

Drove 30 minutes to this location bc its the only one nearby that accepts specimen drop offs on Saturday. Called my dr. Tuesday and Wednesday- no results. They called LabCorp main line and found out that the ONP is processing but the stool specimen test was discarded. There was a note saying patient will return with new specimen however I was never told why it was discarded and more importantly I was never told I needed to return with a new sample. My doctor was not notified of this either. So after dropping off the sample I began the antibiotics for my son and now it is too late to do a stool specimen and its a guessing game if whatever my son had is going to be receptive to the antibiotics given. Waste of time and poor communication. Extremely annoyed!

With appointments made 3 weeks ago and they do not honor it. 3 hrs later after several times telling the person in front that you have an appointment. Also a sign for 14 people to be sitting n el waiting ares and I counted 33. Not following precautions and do not want to loose charging the insurance for a patient.

Use to dread coming here, but its the only location open on a Saturday by me. Spent so much time staring off awkwardly. I think the new check in machines changed everything. In and out in like 15 minutes with test complete. Im not even 30th in line anymore when I show up right when they open, Im like 3rd. The staff looks less rushed as well. Which is great, they are so kind to be coming in on a Saturday.

If I could give zero stars I would!!! Front desk is terrible I’ve been waiting at an empty desk for 15 minutes on a receptionist.Services are slow never returning here again. Totally disrespectful with people’s time especially children!

Not a fan...busy, even with an appointment it took me over 1/2 hour. I am not blessed with good veins and the technician took several practice pokes before getting assistance from someone more experience. Glad I could be their lab rat.

Best to make an appointment beforehand. I was in and out in less than 10min. Staff was really friendly and polite, the doctor who saw me was also really caring.

Made an appointment for BW, checked in on time and had to wait for more than an hour. When finally called I asked if they where behind and was informed that there are only 2 phlebotomists working due to supposedly company cut backs. If that is the case then the logical thing to do is to remove the appointments scheduling because it cannot be honored. That time spent in the location was and is ridiculous and unnecessary for us the consumers/patients to be put through this headache.

At other facilities I have to get stuck 2 or 3 times and then in my hand before they find a vein. Here- they have no problem finding my veins! Now I dont dread going for labs.

Por customer service non responsibil staff

Clean and nice people,but they are slow expect your whole morning of afternoon to b there.is like they dont want to work in that office.

Great

Its the first time I went there to do my labs and they said they I never went there grrrr. Now I call and they send me to call costumer services what kind of lab its that. First able on the day of the appointment the nurse was incompetent she couldnt get my vain and then she forgot to fill one of the tubes, so she calls me back on my way out and brought me back to the room to take more blood from the vain on my upper arm. They sucks.

Maybe this will put a smile on your face or make you laugh out loud. Some of my Spanish friends will be proud of me. Lavinia, I think you will laugh, and be proud of your Lab Corp workers in Kissimmee on John Young. Emma was awesome, if you can pass that along.As the Lab opens at 6 (I was there by 5:35 A.M.), a couple of others were already there. Of course before they open more folks arrived (no English) most thought I was trying to jump the line. I was attempting to tell them I was just there to pick something up, no one understood me. Now here is the funny part I decided to google how to say, I was just there to pick something up (solo estoy recogiendo algo) I walked to each one and have them read it, they all smiled and I think they said ok (está bien). 😃Emma who works there was bilingual and was super nice and gave me what I needed and then accommodated me as soon as I came back with the specimens. I was home back in my little Southern home by 6:45. All businesses could use someone like Emma. Thank you, may God Bless.

Attitude of representative was unprofessional and wait time is unacceptable! 4 check in kiosko but only two work. If you ask a question they responsive with unacceptable attitude. Manager should provide Human Resources training. There is no visual way to even know the position you are in (waiting) and one television which is OFF. If possible choose another location because this one is awful.

Plan on waiting 1.5 hours with an appointment. Dont waste your time drive farther and go somewhere else.

Rude and horrible wait times!

I dont know what happened to other people but all I can say it was a fast paced all I sat there was for only ten minutes in and out and the crew are so polite. Thank You girls. ...

Nop, no anymore .. Ill never use this facility. Not enough employees. Long period of waiting time for a simple speciment. And now, they lost my wifes labs after 12 tubes of blood.

Better place than Quest Diagnostic.

Better than quest diagnostic

Horrible experience & to make it worst the Spanish female with horrible customer service that work there.!

Unprofessional

This place is very irresponsible. I have to go back to another lapcorp, after this one didnt complete one of my test and lost the sample. Awful and I will report them and escalate my concerns.

Its past an hour of my appointment time and still waiting for them to call me. Eventhough I got here 30 min prior my appointment time

Rude. Only speek spanish

Bad customer service long waiting time it’s very bad

NEVER ANSWERS THERE PHONE!!! Very annoying hire a receptionist or more people!

Sometimes you have to wait longer than others and the staff is friendly, regardless Id rather wait at LabCorp than go to Quest. I had an appointment at Quest once and still waited two hours! I will NEVER go back to Quest!

Super slow my god people working here to busy on their phones wait it like 3 hours for blood work

Fast service and the MA was great

They scheduled me for a Saturday appointment at 12pm but the office was closed for the day when I arrived for my appointment. I even got a confirmation code and email etc prior to the scheduled appointment. This is unacceptable and such a waste of time.

Good service overall

Is closed to my house.

There are fast

Always packed

They are horrible and unorganized

Very professional

The receptionist is not prepared to deal with patients; since you get a bad face and a horrible bad shape. He doesnt say good morning, nor does he want you to have one when he says goodbye, he doesnt even look at you. He has no patience with the elderly patients, he is annoyed if you ask him something and if you do not understand what he is saying and ask him to repeat, even worse. With so many people what is in search of a job that could provide better care; Too bad they still keep that lady working there.

I arrived at 6:40 to make a good shift for my daughter at 7:05 I registered myself in 1 of the 3 computers is 7:40 and save it was that they took the information from the laboratories .. I was the number 11 on the line. Customer service at front desk ... nasty,, may bad attitude .. they called her saves at 7:55 ... I arrived at 6:40 to make a good shift for my daughter at 7:05 I registered myself in 1 of the 3 computers at 7:40 and save it was that they took the information from the laboratories .. I was the number 11 on the line. Customer service at front desk ... nasty,, may bad attitude .. they called her save at 7:55 ... and the lady took blood out twice

Call for information and since my groin is not very good, I asked in English if there was someone who spoke in Spanish ... the woman answered me in Spanish and told me to wait for a moment or time to tell you ... but you speaks Spanish .... and I transfer to 5 different people who do not speak it and can never inform me for something important.

Bad service. They are rude.

They take time to attend but it is understood there are many people who go, the staff is very friendly and they work very hard, good job guys.

Excellent

Bad service. Nobody answered the phone any time I called. Only one machine answers you, do not wait for someone to answer the phone.

If I could give him 0 he gave it to him. Pediatric laboratory and they told us it could be without an appointment. We arrived and took more than an hour and have not even taken the insurance information. It does not matter that it is for a minor. Terrible service, the one that attends public shouts at people no matter whether they are old or a child. To find where I report such a service to the patient

Horrible you leave hours waiting without calling you after check in, I went for your bad attention today could not wait more people were very upset even those who had appointment left

This place has the WORST ATTENTION is disorganized, you have an appointment at 10: 00am you arrive half an hour earlier for anything that could be presented and an hour later they took care of me, when I was already upset, a girl who looked after me in the morning opened the door so abrupt that I gave my baby of 18 months in the head, I was there because he spilled a glass of water and there was no one to clean it, not being a rude person I was cleaning it and not even education I ask if the child was well, apart from that, he attends me when he arrives in Spanish, and afterwards I am upset about so much waiting, but the blow that they gave to my baby happens to me and they leave me waiting and send someone else that stands out I leave the purple arm to the child because after I put the needle to draw the blood I did not know where the vein was, it is a place very poorly attended by unprofessional people !! Its my second time there and it was just as bad and much worse than the first

The service has to update the staff that receives the public is arrogantly mischievous screams at people does not guide the elderly in relation to the check in .. which I understand is good for those who know but lousy for the elderly who are not Familiar with technology, I had to help many older people and others who left because they did not know and did not dare to ask for the shouts that were given to the bad educated frontier desk. Sad but true Ahy Humility do not treat people as dogs or as the one who works and do not pay improve the service of this office because I have gone to others of the same company and my opinion has been different.

Horrible attention, poor treatment of patients.

I have been in that laboratory many kisses and I can tell you that before it was very good you could go without an appointment and they would attend you, you could call and they would give you the appointment by phone now they only tell you to make the appointment online And I wonder how they handle it The people of the third age who do not know about the internet and but do not know in the machines that are set to register is for one who understands a pokito it is more difficult for them I and visited it that they do not know nor can they register so that they can See if they wanted to improve if they were for the clinic not for the patients the patients struggle more in registering and now if even with an appointment it lasts more than an hour almost 2 hours it was better before than with an appointment it only took up to 10 or 20 minutes ai and you left my opinion is only so that they pay attention to the service that they give to older people they do not understand it easier for them

The worst of the worst pesimo service I do not recommend

Horrible the receptionist very rude never go again to that place, we are not asking for a favor when we come here and they have to figure it out, they have to work not be sitting there doing nothingHorrible, the rude receptionist without education makes you turn around to register when they have everything at hand, they dont look you in the eye when they talk to you and their tone of voice is horrible not because it is ugly but because it shows that youre worth shit, Unprofessional, and a little Naca to get along, the delay is horrible too and there are no glasses for drinking, I really hope I never have to go through this experience again

The Laboratory is terrible, I do not recommend it to ANYONE. I prefer to go to a veterinarian and not go back to that lab.

The horrible service from the Office arrived late all outside frisados ​​and no excuse my appointment 6:30 am and at 7:15 ask why they did not call me and very rude tell me that I had to wait later they realized that it appeared that I had already received the service I dont recommend this lab

Horrible service ...