Thus store is not only beautiful is full of angels !!! Thank you all for the great service and dedication … Amir & Kim 💙💙💙💙💙

John was a big help. Really knows what he’s doing. Thanks John.(Gianni) lol.

I decided to get Spectrum mobile. Luis who took care of me was very nice, answered all my questions and helped me chose my new phone. Very satisfied!

Absolutely fabulous customer service from all today, especially Arsenio. Arsenio went above and beyond in helping me and my family purchase new phones and transfer our cell numbers. He was professional, patient and very very kind. I certainly will recommend this location to my family and friends. Thanks guys, you were all fantastic!

I went into the store quite frustrated - - my phone was going flakey. They I met Kim and she fixed everything with patience and professionalism. She took all the time she needed, and when I left, my phone was golden. Go, Kim!

Ok place to buy new phones can be a long wait to be served depend the time & day

I only gave a one star so I could leave a review. I had called prior to inquire about cancelation. I was advised that if I canceled before the end of my billing cycle it would be prorated. Today I called to cancel, my billing cycle goes from the 14th to the 15th of each month. After the cancelation the rep tells me I would still owe the complete bill and then proceeds to say they do not prorate. Wow really so they charge you even if you dont have their equipment nor service.

I had great service. Was in and out in two minutes. I was signing in and someone approached me and took care of my problem.

4/29/21 - I realize that there is a “pandemic”, but the 2 hour wait outside of the building for a simple modem change is absolutely ridiculous. Your store is huge, no need for this kind of nonsense. Your door greeter was the only good thing going for this company.

Jose the tech in Kissimmee is absolutely amazing. He deserves a raise for going above and beyond. Thank you José for being an outstanding human being.

Make an appointment and block off the whole day!!!! They try, I came in when they opened and was #9 in line. I just needed to drop off a router Ive never used but was being charged for. An hour later I was #10 in line. The staff seemed super friendly as they chatted with the customers at the desk the whole hour I was waiting.one came out to assure us they would see us soon. I had to leave before I ever moved up in line.The store itself was nice and clean, the staff was nice, if they had 2 or 3 more employees Im sure it would be a 5 star review.

Excellent service, we were in and out in 5 minutes.

Surprisingly great customer service!!!! Friendly employees! Clean, organized store.

The personnel is very attentive but not enough representatives. They should have a desk to pick/drop equipment and another for new customers. Long waiting time

Except for the enployee at the entrance, that is super helpful, the staff is alway making excuses to not work or not help you. It brings spectrum to the lowest bottom. They didnt explain anything and the said we were only able to fix something on the phone. worst spectrum store

It’s crowded, so you have to wait long for service, but the staff felt like family and made my experience amazing.

Only two representatives for more than 15 customers. Everything is about experience and being there was not a good experience, Sorry.

THEY DONT HELP YOU AT ALL!!!$$ .. NO OPTIONS FOR CUSTOMERS!!!!!!!!! NO CARE THEY WOULD DISCONNECT IF U PAY AT AMSCOT AND THEY CLAIM 3RD PARTY EVEN WHEN YOU HAVE RECEIPT NUMBER AND ALL.....POOR SERVICE AT TIMES. .JUST THE LACK OF OPTIONS FOR LOYAL CUSTOMERS IS A SHAME!!!!!!!

I went to that store I they tell couple costumers he no accept equipment back

I wasnt informed that my modem needed to be changed every 6 years and thatmy current o e could no longer be connected to a network. I tried doing the modern swap online but was unable to do so. So then I had to drive to Kissimmee from Davenport (quite the drive). I was disappointed for how long it took to take care of each customer. Its not the staff fault because each customer had whatever issue going on. I wished they wouldve had a lot more staff to work since this particular location is very busy..where is the extra staff. There were four staff members and one staff member the door and 12 customers. Even if a customer had reservation, the wait for 30 mins.- 45min. to an hour per customer. There were two customers that were being taken care of for at least an hour. Then one of the female staff went on break despite how backed up they were. She couldve at least waited to be relieved to go on break. Finally after waiting for almost two hours, I finally got to be seen. The gentleman cashier 00319800 was nice and knowledgeable about my modem exchange.I was able to easily install my new modem and router. I wished the guy wouldve told me that I needed to call to activate the equipment. Instead of fidgeting with resetting and unplugging my equipment a few times.I hope there is another location built near Davenport and Haines City. Since there are so many homes and apartments being built. It would be very convenient for Spectrum customers. Although, the cashier did inform me that theres supposed to be one towards the end of the year. Spectrum customers, if youre going to the location in Kissimmee, make sure you dont have anything else that you have to do in a hurry afterwards. Regardless of what it is youre going in for, book your reservation.

Tech support was great. They did all they could to help. Then sent me to the store to exchange my modem. The first store didnt have the modem I needed so I asked them to call another store so I didnt waste a trip. They actually said they cant call the store. The store doesnt have a number for one to contact the other. What kind of business does this? Spectrum sells phones. Spectrum sells business lines. They cant connect their stores to provide better customer service. Even the customer service rep. I spoke to didnt believe they couldnt check for me. This is very poor customer service and Spectrum should be ashamed. They wont be because they have a monopoly in my area. The first chance I get at another internet provider I am taking it.

Although I would not recommend Spectrum as being the best internet provider, I would say that we encountered a spectacular employee today that completely gave us a new outlook with this company.Our tech, Ferid(orlando Florida) was incredible. Best tech ever! very helpful and extremely knowledgeable. He ensured that we understood the service and took his time to take care of the issue. You can tell that he loves his job and is super professional. It is solely because of him that we will continue using this service

Waste of time. Understaffed.

This would be the best spectrum store you’ll ever go, all the representatives are kind and willing to help on any problem you have. Specially the manager David! I can tell that he knows everything about internet and mobile and will help you so kindly

Waiting 45 minutes one served number 11 on the list really

There was two sales associates working on Sunday July 4th, I went in to pick up two cable boxes around 4:15pm, with all attitude they told me “we don’t have any and we only have DVRs”, I don’t know how spectrum hire associates like those people just unbelievably rude, I’m sure they had the cable boxes but don’t want to give it out or work

Very helpful, saved us a little money and upgraded. Time waiting was long, but we didnt have a reservation. All in all good experience. Also needed to call them later, and they were very helpful and solved our problem.

Horrible, I waited outside in the sun and when let in, the guy John an associate was so slow, just line you internet system slow, only 3 employees for a army of people waiting. Looking to change asap

The wait is ridiculous. They should have a separate rep to assist with simple issues like equipment replacement. Instead, you wait while they upgrade individuals or open new accounts. Makes no sense.

I came with an appointment to pick up equipment. They said no equipment available on the weekends. I called spectrum and they said every store has equipment and can be given any day this is ridiculous.

This place is full of bad police. Im 57 years old and they have customers older than me that they have to wait even do being there for a wild when new customer show with appointment. Another state like Virginia first come first serve. One of the customer representatives name Shawn I ask him that us not fear to people wait to long appointment are for Doctor office. Customer that when at front apologize for that I told no worries it is the company rules your ok. Another custome argument that it is no my problem ans I reply back that I have the right to say something and I so not argument with him. The customer representative Shawn yields at me Im I Quoted that if do not to be argument I to take out with the customer I did reply back that I have the right to say something. Alot of customer support me on that. Shawn wiht that comments can really start a altercation with cudstomer outside the store with I qith no follow. I so believe that first come first serve. Why a 75 year old women with a cane have to wait so long. Tha is no right.

Good customer service support

Rogue，rouge，They charge arbitrarily and add to you the services they don’t

I signed in at the tablet in the front of the store and did not have a long wait. Also, they have hand sanitizer right next to the sign-in area. The store has a cool, modern style with plenty of space for social distancing.Im sorry that I didnt get my representatives name because he was quick to get the products that I needed. Also, he was patient when I asked him the same question about three times.

%100 disappointed. Just have to exchange my internet equipment because its to old and have to wait TWO HOURS to be call, super poor custumer service, see an employee talking with a couple for more then an hour and giving psychology help, I finally got call and took 2 minutes for the equipment exchange, I can spend in that room my day off, just want to quit spectrum and GET A BETTER INTERNET SERVICE COMPANY if this continues like this, Spectrum should fix this right away for customers.

I had it with these people. It took me an hour plus minutes to talkedto these idiots, then they jacked up the price so I went back with frontier.

Excellent customer service.

Really quick service.

They dont give for your clients a good equipment, and in the store they uses the best internet modem and router. 6 cashier but just 2 attendants working, a lot of people waiting and they works very slow. If you can solve your problems by phone, do it. Terrible staff.

Made appointment to exchange equipment and they had no equipment at store

20 people in the queue, 2 employees trying to manage it. Complete failure. You can no longer return equipment to the store, it must be taken to a UPS store. The wait was almost 45 minutes.

One hr waiting, super slow service with lobby full of people.. not coming back again

If I could give this place a negative 1 star I would. This company is the worst ever. We have horrible wifi service in my new home. We bought and extender, did nothing... we constantly have dropped calls and computer issues saying no internet service. So we upped our motem to 400 or 500 speed...we had to bring old router back to het new one..and that was a problem. I arrived at 11:30am there were 9 people ahead of me with 4 customer service reps. I WAITED 4.5 HOURS! It is unbelievable how inefficient this company is. Not to mention the technician that originally came to my house had to re wire the outside...they dug and broke a water pipe...didnt say anything..so a week later the whole area between the 2 houses was completely flooded. Ok back to waiting....the service reps were currently helping 2 different couples when I arrived. Around 1130...well 2 hours later the service reps will still working with those people. Then 1 proceeded to go to lunch. Even people just returning equipment had to wait HOURS. I am seriously not exaggerating. So if you have to go to spectrum in the Crosslands shopping center...plan nothing the whole day. Bring water and a sandwich. You will wait Forever. I HATE SPECTRUM

I needed to replace my Internet modem that was over 5 years old. Made an appointment, showed up and I was in and out of there in only 5 minutes.

Lots of waiting, like the DMV, even with an appointment. Customer Service was good, just not enough help.

If I could give 0 stars I would. Wait time is beyond ridiculous . Employees disappear for 30 minutes or more . No sense of urgency for customers . Simply awful

They get one star because there is no way to give them 0 stars. Transaction was super fast, but I had to walk to a rep after standing for 5 mins to realize that I had to sign in. There was one rep that was taking all the customers and I felt sorry for him because he looked like the only one working. There was 2 more but it took one to start taking customer after the store started to get very busy. Before I went up they dealt with a customer and nothing was sanitized after they dealt with the customer. I would honestly prefer to change service if I ever have to step In to this store again. Great job the guy that was dealing with all the customers, sorry I didnt get your name.

Mijail Chacon was very helpful and friendly and helped me and fixed my issue.

This is the worst cable and internet service (so called) provider. Lets set aside the extremely long hold times on the phone.....lets set aside 2nd rate equipment....hmm lets see this company cant provide decent service to begin with...and Heaven forbid there is an outage or problem. This company couldnt service it way out of a thin paper bag. The minute I find even a third rate alternative to this garbage monopoly i will throw their equipment and service out in the street where it belongs.

Spectrum loves to hire such fine individuals such as Kim and Joy. Who are the best out there to give attitude and are obviously incapable of doing their jobs. I dread the moment I have to step foot into a spectrum location but this one inparticular is just the worst of the worst. As its the same customer services every single time, it appears they train their employees to come in and treat everyone as it is an inconvenience that our box broke. These individuals will speak Spanish amongst themselves but as we approach them they processed to say I do not speak spanish. They refuse to do their job and when requesting a manager to solve the situation not at any moment did he decide to make an appearance. The lack of management appearance demonstrates a lack of leadership and why that location has employees working in such a manner. Its infathomable that in a time with a surplus of individuals in need of work spectrum has Kim an Joy working behind their counter. It appears spectrum needs to hire a recruiter because inside hire is not the answer. Relatives hiring relatives maybe the case and upper management might have hired their aunt so they might be safe, and that may explain their poor misconduct.

Best internet, phone provider in FL!!!

This is a terrible set up wait in line for an hour to return equipment. Tje peoplw that work her are asslow as turtles. Disgraceful.

If I could give a zero star I could. After being a 4 year customer I have been completely screwed over and taken advantage of. Rude people. Even had the audacity to MOCK the fact that I was unemployed. They change your contract with them mid contract and never tell you or ask you to sign anything to notify you of the change.scam artists with no humanity

Very bad customer service

Very nice and clean, great system of attending the costumer and the equipment was available to meet your needs

Just ok

I like how theyre easy going. They dont force their services on you. You have a choice. We only have one service thru them and its great for the price.

Barely have workers with a store full of customers. The service is sooo slow here DO NOT waste your time !!

Closed account bad service

Great Place

Great staff

Wow! Honest to god, talking negative about people isnt my thing but cannot help it this time, made an appointment in advance through customer care to go to this store to pay a bill and return the tv box, which was supposed to be little more efficient than returning at a UPS store. But as soon as I walked in and met by a rep, he asked me what I was in there for, I told him and right away he started telling me go to a UPS store to return the items which I knew from the Customer care rep, but for the efficiency and convenience I agreed to go to the store. Another store rep approached (probably manager) they both did not let me speak a word and kept on going about how I can return it at UPS and I also have to wait an hour to be taken care there and they were not even busy! And when I told them I had an appointment, they did not believe me for some reason and kind of made a derision-esque face and were very very rude about it, I mean I get it you dont care about existing customers, but you can have a little empathy and respect toward people, and they also could not find the appointment I made on their system so I would had to sign in the store as if I did a walk-in. Sorry but that was literally my experience. Oh and I also work in the same industry and the way we do things are with respect toward people. Hope no one gets treated like this anywhere. God bless.

Extremely slow despite a full store. In 90 minutes only 3 customers were seen. Avoid this place at all costs! And then after al the waiting, they don’t have the replacement routers. Embarrassing for this store.

They should run everyone out of there starting with the Manager, they have a horrible customer service and they dont know anything, and they are rude

The absolutely worst company I have ever worked with. The management is super disrespectful, laughs at you. They lie to you. They never follow up on anything and they blame you. Ive been a customer for over 10 years and the yo reason I remain is because they are literally the only option on my street. I would pay anything to their competitors to get away from this awful company. If you have a choice avoid them at all costs.

Horrible customer service they should close or run everyone there, they do not know how to treat people they would have to start with the manager and get him out of there

Waited over 45 minutes to just pick up a router and modem, then realized that they kept skipping over names, 1 person working behind a booth and the two other gentlemen were trying to find out how to charge a customers phone which was unnecessary. Please don’t go here when you have other plans for your day because they move slower than grass growing.

Waste of a phone call, I had a question but all everyone wants to do is sell me something.

2 staff only working, 9 people waiting, worst service ever

No employee to take care the clients. So I couldnt wait I have to leave and come back tomorrow.

Takes forever don’t go waste your time you’ll just leave because of the wait

This location is just a law office building of legal people. Spectrum does not have a location here.

Good service

Great service

I went in with the intent of powering my bill. I brought back my boxes, I advised the rep that I was going to continue using our TV sets with the wire on the wall like I have in our bedroom.This guy went ahead and upgraded my internet and disconnected my TV services. I never authorized that!!! I started my service back in 2006. Why disconnect somebody’s service with out the convent of a customer? I will be contacting the better business bureau and consumer affairs and reporting this to the news channel on how you treat the elderly!Every month I pay, you guys try and switch me from my bright house package to spectrum. You have no respect.

Checked in Only 1 guy working. 9 people on list. Waited cause I had no choice Other people who came in after me walked out after 15 minutes of waiting. Took over an hour.Since customer service is so bad I will try another location next time

Good service

Great customer service. Waiting can vary depending on the day you go but its usually fast.

Should not be open here

Spectrum is good for the internet if you get Spectrum near give you this low low price to pay for about six months and then for the promotion and then after the six months they will Jack your bill way up high its not right that they can jack you payment of hash the way they taken do they hook you a lawyer you in and then they hook you I recommend you taking be careful with Spectrum.

Save your time and either call for service or find another provider. Made an appointment to this store. Ended up waiting in line anyway for 30 min and they did not help at all with account issue. They said nothing could be done. I left the store and called the main number and the issue was corrected right away. Wasted time and trip!!!

Zombies work here, 0 costumer service!No greeting, no clear communication with anyone that walks through the door. Kim looks like she hates this job. Good luck trying to get help at this location.

5 stars. Excellent and Profesional Service

The employees treat you fine if youre there to open a new cellphone line or buying stuff for your phone.If you go for anything related to your cablebox/router, the employees are extremely rude and dismissive. They huff and puff as if theyre doing you a favor. I saw one guy be really nice to a lady after she opened a line. The next customer, the lady had a damaged router and he kept asking if she was sure it was damaged and became impatient with her.The one who serviced us was Reinaldo? He was rude, sighed multiple times, and literally told us that instead of wasting their time, we should have returned it with UPS which we were not informed to do, we were told to go to a Spectrum location from the customer service people when we called.If youre going here to get a phone line, good for you, anything else dont bother.

I cant believe that I waited in line for 47 minutes. Should be smother than that if you want to compete with the nationwides wireless competitors.

Ive called 3 times to cancel services even sent me an email of the cancellation.. they still sent the equipment after several calls of cancellation.. these ppl will force you to accept them and bill you.. I will not recommend this company to anyone.. dish networks is #1 at this time

Sitting here for 20 mins waiting to be called just to turn in equipment and staff is on their cell phone. Another guy walks in after me and gets help paying their bill, clearly out of order because he didnt sign in. WTH? Customer service severely lacking.

Visited on a Saturday morning, walked right up to the desk and Jose helped me quickly. Had to change accounts at two separate houses and we were out in 15 minutes. A+ service. Thanks!

Customer service was excellent couldnt ask for more helpful people

I preferred their old location off Armstrong much better.

Excellent customer service

Very nice facility was able to take care of business really fast

To long waiting

All customers need to wear masks to go in, theyre not allowed to go in without it, I love it, and all employees has their masks on

The waiting time is very long bis really bad.people leave upset.

Good provider, I just wish they wouldn’t have so many outage problems.

Slow service they dont care about your time.

Nice

Pay your bill

Rude technician left door wide open of air conditioned home.Couldnt do what I asked, I gave him my second choice he said no. He called his supervisor & supervisor said no to first choice with NO explanation. Supervisor did say could go with second selection, but I was no longer interested. Any company that thinks its ok to leave doors open to outdoors & to the garage is ok and cant tell me why they cant install the cable where I want it doesnt need or deserve my business.