user
Napleton Chrysler Jeep Dodge Ram
1460 E Osceola Pkwy, Kissimmee, FL 34744, United States
Appearance
Napleton Chrysler Jeep Dodge Ram

Comments
De
Review №1

These guys were absolutely amazing! We have the best experience they went out of their way to do everything to make it a quick transaction. Ive never been to a dealership that that has rushed around so much for us because we were in a hurry. I highly recommend them. Jayden Smart is a fantastic salesman, no pressure just a great sales experience!!

An
Review №2

I hope you have all the time in the world to wait for your vehicle…. I brought in my vehicle on a Wednesday with a check engine light. It took nearly 2 days to diagnose. Then I got my vehicle Friday morning just to have another check engine light that same evening. It has turned out to be a separate but I believe related issue, however I don’t know because not one person there will return my call Dan or Oscar the service manager. I mean isn’t this why customer go to the dealership to have certified mechanics to work on your specific vehicle. I have made countless calls and continue to do so just to get anyone other than the receptionist on the line. I’ve left messages and to no avail… I don’t think anyone is accountable for the service Dept. I’m shocked to hear that this place is as great as some have said. I will have to go out of my way now once I get my vehicle back because fast and efficient is not the standard at this dealership.

Lu
Review №3

I wish I was able to give Napleton a better review but I can’t. The staff was courteous William and George try to help me but we where unable to agree into a payment I can afford, but that is ok this is a business and they need to make money. My problem is their way to try to get you into a deal. I arrived into the dealership because of an appointment I made over the phone, I was upfront with what I wanted and the payment I can afford, if not possible I would walk away. They insisted for me to provide additional information even though I told them if we are able to make a deal I have not problem in giving you my additional personal information. Well the sales was nice I did trusted him by giving him the additional Information request but I was very clear when I told him DO NOT run my credit until we agree on a purchase or lease deal. Well Napleton did the opposite and my credit was processed multiple times September 15, September 16, September 24 and September 26. This is a very bad practice and I’m no attorney but maybe even illegal. I will add a picture of the transaction I case Napleton wanted to denied this practice. I have exceptional credit so this might affect me for few months but to future customers with good or fair credit please be very careful.

RR
Review №4

Came here looking for options Cory & Andrew help us incredible with the truck we were looking. Definitely we’re coming back. They go above and beyond, excellent customer service.We got a deal!!! 🥳

Je
Review №5

What a great dealership! You never want to experience car troubles while traveling on vacation, but This dealership was the most professional, friendly, caring dealership I have ever experienced. Thank you to Jay for your friendly personality and reassurance that you could get me back on the road without any problems. Great experience overall. Thank you.

Jo
Review №6

Highly recommended! Dennis was super helpful and professional. He listen to what I needed and help out a lot so I was able to drive out with my new Jeep. Would recommend this location and Dennis. The staff was great as well!

Je
Review №7

Great experience at this Napleton!! From my first interaction starting with Robert S. in the service department, he was super kind and informative. Will C. was our salesman, he took really great care of us during the whole car buying experience. I never once felt rushed or pushed to do anything and he explained everything in detail! John C. was also amazing, he worked hard to get us the best price possible to fit my budget! Overall Im extremely happy with my purchase. Highly recommend👍🏼P.S. I must add that Will really went above and beyond, he knew I was hungry and he gave me a few dollars out of his own money so I could buy a few snacks in the vending machine. Thank you so much!😁

Ki
Review №8

Cameron was extremely helpful. He listened to our questions and helped to make sure we were comfortable with our purchase. Will certainly recommend him to my friends and family! Thanks Cameron for making a car buying experience enjoyable!

Ke
Review №9

Edwin Cabrera and Mike Saunders we’re both great people to work with. Helped me out get the right vehicle for the right price. Will be doing business with them for life!

El
Review №10

Jay Torres is the most efficient, professional tech employee who served me at Napleton Chrysler. All my need were met, explained and carefully met all my expectations. We need more people with his character and integrity.

De
Review №11

Jose is a Pro!!!!Very great energy he showed me and my fiance a lot of attention and he offered us multiple ways to get a deal done. Keep it up Jose.

Da
Review №12

Thank you so much Cory👍🏻👍🏻👍🏻 My wife and me get our 2021 1500 Ram amazing deal, this guy was so helpful, kind and humble!!! I recommend this guy 100%. As soon as you get to Napleton he will take care of you and keep you in your budget!! Thanks Cory✌🏼

La
Review №13

William C. was an absolute gem to work with. We only went in for an oil change and ended up with a beautiful new truck, offer was irresistible. Thank you for the great service William!!

jo
Review №14

The service rep Larry was amazing. He is very passionate and knowledgeable about the Dodge brand. He is very willing to share that knowledge and passion to ensure you are getting the right services to maximize your vehicles performance. If that wasnt enough, his communication skills are superb. He constantly kept me updated on the status of my vehicle and made sure I was out in a timely manner. I normaly dont look forward to getting my vehicle serviced but Larrys hospitality and professionalism makes the experience enjoyable.

Yo
Review №15

Thank you Dylan for all your help today! Very knowledgeable and great customer service! Will definitely be recommending him to family and friends! Thanks again!

Ja
Review №16

When I bought our truck the staff was great and wanted to do everything to be helpful. Now that we are trying to use the free oil changes and tire rotation we cant get in without a multiple hour wait. No Loaner car, No Shuttles to our area, nothing so our options are to spend our own money to uber somewhere or we sit and wait for hours. I have reached out multiple times and no one has ever called or emailed me back. Now we have hit our year so those services that I have had to pay over $100 for at other places are useless. The only time anyone has bothered to call me back they hang up almost immediately. You might get a good deal on a vehicle but I wouldnt bother with the service department.

Vi
Review №17

Carlos at Napleton helped me and my wife find this truck after a bunch of searching. He was very helpful and gave excellent customer service. His knowledge on cars and his professionalism was amazing. Definitely recommend going up there and seeing him we will most definitely be returning to see him for our next vehicle.

ed
Review №18

Bought a Jeep Grand Cherokee, Carlos was awesome. truly helped me out. would recommend all my friends and family to go see Carlos

Ri
Review №19

Jayden and Jose were very amazing people.They helped us buy this truck and helped my family surprise me.When you go to Napleton ask for Jayden and Jose (:

Ca
Review №20

Excellent service! I was afraid of buying and financing a new car (it’s my first time) but Edwin Silva made it so easy, he took great care of me and my needs, very professional, friendly, confident, wonderful job, thank you so much!!

de
Review №21

I came in to find a used car that was reliable and safe. I do very little driving and wanted a reliable car for the few miles I drive a day. Drew and Cam were very helpful and understanding when I came in. They worked with my budget and let me know what was in my best interest. They did not push me into an expensive car and understood what my needs were. They were very helpful and I would recommend anyone who wants honest and knowledgeable salesmen to help them with such an important purchase!

Na
Review №22

Cory is awesome. Good costumer service. Super friendly. Good place to make a good deal.

Je
Review №23

Great experience with Jay Torres at the the Kissimmee Chrysler.Jay is very professional, polite and very helpful in assisting me with my needs.Thank you and will definitely go back and ask for Jay Torres!

Jo
Review №24

We came to Napleton not expecting such amazing customer service. Out of all of the dealers we have worked with, this dealership has been the best experience and ease of purchasing a car. Our sales man Dylan was awesome, he was very informative and helpful. He made the whole process go very smoothly. We are extremely happy with the service we received. We definitely recommend this dealer and ask for Dylan.

Ga
Review №25

Edwin Silva helped us today, he was really friendly and respectful. I definitely recommend this dealer. Thank you for the Redeye!

Ka
Review №26

Ricardo @ Napleton. Excellent salesman. If you’re buying a vehicle ask for Ricky. Did not pressure me and the deal went super smooth. He was very professional and informative. Went through my list of requirements and found the perfect vehicle. Thank you again!

Ja
Review №27

I came in looking for a used car, I’m not really a car guy so I just wanted something good that wouldn’t break the bank. Levi helped and guided me surprisingly well through the process. He was nice, took the time to explain things to me, he even answered my stupid questions. I would definitely recommend Levi to anybody looking to purchase a car, he’s easy to work with and he’ll listen to your needs.

Cy
Review №28

I recently had my Dodge Avenger serviced at Napleton Kissimmee. I had a very difficult electrical issue with the car. It took a few days to resolve but finally its fixed after three other mechanics washed their hands of it. Their mechanic on this job worked a miracle. Brad Smith in the service department stayed on top of the situation and kept me very well informed over the time they had the car. I would certainly recommend Brad as a service tech to my friends and family. He is very caring about his clients. Thank you for the great service.

Mi
Review №29

Best car buying experience. Will C and John C went above and beyond. If I need another car and if I was to recommend anyone who needs/wants to purchase a vehicle it would definitely be here great customer service and environment. It all started at the service department with Robert and Marlene also great customer service in that department brought my wifes car in for repair they went above and beyond also to help us out.

Sc
Review №30

Kristian was a pleasure to work with, knowledgeable and didnt try to BS the way it seems a lot of dealerships do (I quit talking to another dealer prior to coming here because of their games). Loving my new 4xe!

Jo
Review №31

Napleton of Kissimmee went above and beyond what anyone would expect they did right by me and proved there are good dealers around. Anyone who doubts the integrity of this dealer is wrong and probobably has problems anywhere they go.. if you want a good dealer that will back their product and look out for their customers best interest I definitely recommend shopping here....Also go see Jose he is genuine and great to work with tell him I sent ya!

Ro
Review №32

I went in to trade a car in to get my mom something more reliable. Drew and Cam were so helpful throughout the whole process. They were honest, quick, knowledgeable, and very understanding. They worked with our budget and our needs in an extremely timely manner. This is our second time coming back to see Drew and now we know we can count on Cam, too! Thank you guys for helping my mom feel more safe on the road!

Ke
Review №33

GM Mike Saunders and Edwin Caberja were fantastic in getting me a truck to get my business back up and running in just a few hours. Very helpful people in Napelton. As I was doing my deal I heard many other people helping others who had questions and everyone was on there A game!

Ga
Review №34

Bought a new Cherokee beautiful car ! Would have given 5 but theres improvement in any vehicle.

Ma
Review №35

Much love to my guy Edwin Silva. Super professional, determined, and great at what he does. He did any and everything to make sure I was satisfied as a customer. When you pull up and need a new ride definitely talk to my boy Edwin Silva

Mi
Review №36

Amazing experience. I received great service from Levi! He is great, I would recommend him to anyone.

Lo
Review №37

Cameron was really helpful and wasn’t pushy at all. A very personable and casual experience I would recommend if you are looking for a new or used car.

Er
Review №38

Went into the dealership to buy a jeep delt with a guy named Jose Williams was super helpful did everything he could to make me happy would definitely buy from him again he even gave me a dollar out of his own pocket as vending machines didnt accept credit cards or 100 dollar bills

Ga
Review №39

I’m very satisfied with the service I received here, especially with my sales person William C. He helped put us into a vehicle that was the perfect fit for me and my family .

Ga
Review №40

Terrible service at parts counter..Staff is unprofessional. Didnt acknowledge after Iade my presence known. I would not come here if it were not for convenience

Ja
Review №41

Great customer service, very patient. We came in not sure on which truck we wanted to go with and Dylan was very patient and let us test drive the different trucks to help us narrow down our decision. The whole experience went very smoothly!!

La
Review №42

Amazing Dealership. They Diagnosed and Expertly fixed my Dodge Ram 1500 Pickup. The Service Writer Brad Smith was very Professional, Friendly Caring and Knowledgeable. Brad was able to locate the Parts I needed quickly, and get me back on the road. I highly recommend the Dealership, and Brad if you want an Awesome Service Writer!!!

vi
Review №43

Unfortunately I couldnt work out a deal, but it wasnt the dealers fault, it was on my end.But i just want to point out some people that help me with the process and gave me good advice. Carlos & Will from Napleton in Osceola are GREAT! 110% recommend anybody to work with them to get any vehicle that you need. You wont regret it!

Ce
Review №44

Very happy! Dylan was great! He was extremely attentive, paid attention to detail, and made us feel very comfortable. He was patient with us, as we wanted to look at a few cars, which we appreciated. Definitely recommend this dealership and Dyan! Thanks again

Ch
Review №45

Was helped by Dylan, he did a great job. He is someone that’s going to take care of you. I took his time to make sure I got exactly what I needed.

Ka
Review №46

Jayden was very helpful and truly hooked it up bringing the work van I wanted to purchase from another location. Would recommend to others!

Te
Review №47

Cory did an amazing job at getting me into a new vehicle. Thank you very much.

Lu
Review №48

Awesome experience.. Excellent Staff Jose and Edwin have been more than good to me I will definitely recommend this place to anyone who is in the market for a vehicle. Austin explained everything in detail as well .. I appreciate you guys

Ga
Review №49

Thank you so much to Jayden for the great experience we had at the dealership. Me and my family were so happy having Jayden as our salesman and with our new car. Thank you

Ca
Review №50

Highly recommend Napleton Kissimmee. I went in looking for a Ram 1500 truck narrowed it down to a Rebel and the team of Cody, Mike Saunders and Austin Saunders ran me through the whole purchase process really quickly. Super satisfied with the purchase and the service!! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Lo
Review №51

Jayden is the best salesman. He was very friendly and he treated us very well and he took his time and he found me the car that I wanted and I recommend that when you come to napleton you come and look for Jayden.Jose Williams was very helpful also

Ni
Review №52

Cameron was not only professional, fast, and on the frickin ball, he and John C. made it happen for my family to walk out with the vehicle we needed and more! I would recommend anyone needing to speak to a dealer, talk to Cameron! Finance department, John C is the man! ♡ Thank you gentlemen a thousand times over!

Mi
Review №53

Great experience! The attendant Sashary Sosa was very courteous and attentive during the wait of my vehicle being serviced.

Br
Review №54

I want to thank Larry von Wayeza He really helped me in a time of need from his heart ❤ wish there were more people like him still around he was so Caring and sincere ❤ thank u so much from the bottom of my heart.

Ju
Review №55

A couple of years ago (Sep or Oct 2018) I stopped by this dealer and asked a young salesperson to show me a Jeep Wrangler. She responded, thats a $48k car, I recommend seeing other models. I walked away and 2 hours later I got my car from Central Florida Chrysler.Today, I decided to give the dealer a second chance. I stopped by and spoke to Jaiden, he was super kind, gentle, respectful... I could keep saying good things about him.I mentioned I would like a new Grand Cherokee for my wife, and that I wanted to discuss numbers.A sales manager joins us and tells me that I need to choose a car, I explain that I dont need to see cars, that I know the model I want and my intention is to discuss numbers. He says it is not possible and I walked away again. I am probably getting the same car from a different dealer.Heads up management, employees with bad attitudes might damage your business.

hu
Review №56

Ricky Ricardo has been a blessing on my purchase of this beautiful 2021 Ram BigHorn Truck.... I highly recommend this dealership plus make sure you ask for Mr ricardo. As a veteran hes has made my day. Very professional very knowledgeable and a master of his crafts and very friendly environment.If your looking for a new vehicle of any kind this place is where you want to be at God bless you guys and thank you for the great deals on my fresh purchase.I BE BACK FOR THE REBEL!!!!!!!!

J
Review №57

This 5 star is for Larry V in service only. I cant speak to the rest of the dealership. Larry has been super kind & apologetic after my hour wait to get checked in. There was a huge line of cars when I came in. Him & Dan made sure to get me a ride home. I couldnt get through to service the rest of the day so i went to pick up my car and Larry was the only person there tonight. I let him know to cancel the diagnostic test as the place I purchased the car is going to give me a rental & take my car where needed to get it fixed at this point. Larry said he will take care of me in the morning & cancel my testing so I can get my car in the morning. Again he was super kind & apologetic. I feel bad for him. It seems theyre booking more appointments than the department can handle. Larry was handling it very well staying calm &kind. My husband & I talked about it & my husband was like can I hire him? 😆 Larry gets 5 stars from me!

Do
Review №58

Wonderful experience here at Napleton dealing with Jayden. Very polite and helpful. Nice appearance for the company and helped with all our needs. Was the nicest car salesman that we have dealt with

Ka
Review №59

Excellent service. The staff is kind and will explain every detail you need to know. Kudos to the team who served me. Mr. George Rondeau, excellent customer service and knowledgeable.Ask for George when you visit you wont regret it.

De
Review №60

Jay Torres was truly exceptional and did a great job taking care of my car. Always ask for him!

Gu
Review №61

Carlos and George provided us with the best customer service ever. Got top money for my trade and a great deal on my Ram 1500. Austin from finance went above and beyond, explaining everything and making the signing process as smooth as possible. Even the day after the sale, while taking care of other things he still made us priority and made sure we were taken care of. Dont waste your time anywhere else. Come here first you wont regret it.

Sa
Review №62

Here at Napleton Jay Torres is the best Service Advisor to deal with i just loves how he handles things.Thank You soo much Jay Torres.

Zh
Review №63

I’ve been coming to this dealership for the past10 years and I’m very please from my Service AdvisorT. Larry. He is very professional and knowledgeable about the Dodge brand. He is always on point and giving me constantly updates about my truck. I feel relax leaving my truck in his hands, because I know that he will provide me with the correct information about my repairs. I can trust him 100%

Dj
Review №64

False marketing, poor follow up.They have their vehicle advertised at a price on their website, cargurus... there sales person gave me the price when I talked to her. They added a huge market adjustment. Their marketing is clickbate style, mislead and probably false advertising.

An
Review №65

Larry wryeza from service gave me all the attention needed checking my truck in. Very knowledgeable and polite.

Lu
Review №66

I was very pleased to be assisted with my Challenger. As someone who knows nothing about dodge, Marlene being an expert was able to help me get sorted out. I was hearing a weird eeeeeee sound when i was braking and she immediately told me it was my rotors too thin. Very nice and professional.

Tr
Review №67

Carlos was amazing to work with. He worked with us to get us into a vehicle we were happy with and excited to get!!! If there were more than 5 stars I’d give them.

Ka
Review №68

It was pleasure to have Larry W. to assist me with my repairs..he was very thorough and has such a wonderful personality. I recommend any one to ask to speak with Larry! Thank you so much!

Na
Review №69

Jay Torres is the best !!! Make sure when you guys stop at Napleton Chrysler Dodge Jeep in Kissimmee you ask for Jay Torres !! He always provides the best customer service and does his best to get you serviced quickly 😎

ge
Review №70

Took my Jeep Gladiator for its first oil change and the experience could not have been better. My service rep Larry was amazing he was way beyond friendly and helpful throughout the entire processes. Im glad I got the extra warranty worth it...

Fl
Review №71

A couple weeks ago I ordered a minor but popular late model part for a Jeep Wrangler. I was told it was best to pay through for them over the phone or through text. They sent me a text, I paid. I got the parts the next day, one was already in stock.Two weeks later, not yet installed, I went to return them cause they are not needed. Since it was done through text, the cashier isn’t allowed to do a refund. Only person, the ONLY person is on vacation. Bet he is so trusted he has the nuclear launch codes. Anyhow, “George” a bit rude at first when he told me it’s common sense he can’t do the return due to “Nuclear Launch Code Engineer” being on vacation, said he would honor the 30 day since I will be going on vacation. Napleton, do some cross training let others excel at wanting to be a nuclear launch code engineer.

Ca
Review №72

Giving low score because of their Service Department. They lack clear communication and never respond to calls or ever give updates on anything . When they had my Jeep, I was constantly calling so they could give me a time frame or estimate on when my car would be fixed. All they said is that they would call me back, and never did. To make things more annoying finally after calling out the employee; Jay that was responsible for my car for never calling me back and demand an estimate they tell me an additional 2-3 days just to call me that same day at 7:45 pm and tell me the cars done can you come pick it up in the 15 min before we close. I go the next day and before I leave I inspect the car and see that there is a piece missing. Tell the manager and they say they will order if more me and apologize. The same story again, they will tell me they will call me to see when I can pick it up, never did. After a week, I call and they said come pick up in two days. Go to pick up the piece and when I arrive Im told no piece has been ordered. Takes another week to get it and all honesty this place has horrible service. They constantly wasted my time and I will not becoming back here.I recommend going somewhere else, to either Airport or Central Florida for service needs

Ji
Review №73

I had a great experence here when i come LARRY V he helps me out any way he can

Br
Review №74

I didnt purchase a vehicle from this location, but have been servicing it here.This rating is mostly for their service department for which l feel logistics need to be improved. Oil change took almost 6 hours for each of the last two times Ive been here.As for other departments, I have no comment other then there are frequently times I try to reach them at the provided number to no avail.

aa
Review №75

Pleasant experience with George at napelton dodge. Super knowledgeable, personable and not pushy the perfect trifecta in a salesperson when buying a car. Came in not looking to purchase and walking out with a 2018 Jeep a few hours later.

Ch
Review №76

I didn’t even buy a car at this dealership. I came to support my friend who was making a purchase but I had previous sales experience. As someone who has worked in sales I appreciated the up front honesty and no games style approach this dealership gave us. They were fair and reasonable in a market filled with penny grabbing mark ups. Look for Jayden, an honest worker, or Jose the man!

JU
Review №77

I came yesterday to purchase a Dodge Ram 1500, Hemi engine. The sales person( Levi) was a real gentleman and the manager( Joe D.) super helpful to close the deal. I am very pleased with the whole transaction and I bought a beautiful truck. I strongly recommend everyone to stop at this location. You will not be disappointed.

De
Review №78

This has been a great experience. T.Larry went above and beyond to help get our Jeep back on the road. We are down to one car and I went out to take my wife to work and the car would not start, the battery was dead put a charger on it and got it started. Today we are in the middle of a family emergency and we need to run to the hospital and some other errands so I stopped to get the battery replace that normally would be a 4 hour testing Larry got it taken care of in 1 hour and I could take care of the family.Thank you

De
Review №79

The service was super fast and efficient. Marlene was able to assist me with my Charger, and had me back on the road in no time. She conducts herself well and is definitely a staple, for Napleton.

Ma
Review №80

Service department needs improvement. It needs to be more personalized and professional keeping in touch with the customer. We waited 3+ hours for an oil change, with a reservation and Jeep Wave benefits, and still didnt have any extra included detail work done like a wash or vac, as we were advised that would have been another hour wait.

Su
Review №81

Waited almost five hours for them to rotate and balance my tires. New something was wrong as soon as I got on freeway. They wouldn’t return my call. Went to a local auto repair and they fixed it. The tires were not balanced. They only charged me $87.00 which included them replacing my air filter. I was there an hour. Napleton charged $190. Never going back there. Ever.

Mi
Review №82

I had a good experience at the Napleton!! From my first interaction starting with Edwin Siwa in the service department he was really helpful and kind.

le
Review №83

Edwin Silva dud a great job.. just brought a car from him…

Ca
Review №84

I have had the best experience here! Not only did the service department help me with my Renegade but they also created a light hearted atmosphere. I wasnt blown off or given the run around. Brad Smith is my service department agent and he was ( I feel ) very straightforward, no bs and very helpful. Brad has been in constant communication with me of what stage we were at with my vehicle. The atmosphere alone in this establishment speaks for itself. I feel like my vehicle is in safe hands. I cannot even express the sigh of relief I had once I walked out of Napleton. I wanted to categorize every dealership as horrible people with no souls due to my awful experience where I purchased my vehicle on the 7th of July,2021. at Universal Nissan . Its beyond refreshing how helpful and kind Napleton has been. I honestly feel these people want to help and fix the problems that Universal Nissan sold me. Brad Smith is awesome service tech. Very straightforward and empathetic. Im never going anywhere else for my Jeep! Thanks guys!!!

Ma
Review №85

Edwin Silva, from the moment with walked through those doors, with your greed and smile, you will never be forgotten with the professional and courteous work you brought to me and my daughter. Thank you so very much for making her dream come true with the vehicle she want it. I Believe your gonna make it big here brother. Keep up the good work 🙏👍

Su
Review №86

Cameron sold my baby her new ride! He was very patient and took his time to explain everything. Everyone at the garage was great

Ru
Review №87

They take forever for the car to change just the oil. Putting customers on hold for too long. The entire experience with this place was awful. Used to be a great place for servicing your vehicle, no longer, not reliable at all. Im very disappointed with oil change service I have gotten last time and still oil is leaking in my garage. In my previous oil change I had same problems. I went back today because of leaking problem and I was told by Robert waiting is 4 to 5 hours again. I would not prefer anyone to go there.

Ke
Review №88

This location is the best! Everyone is super friendly and helpful. They are very honest and upfront on everything. You can go in and tell them exactly what you are looking for and they go above and beyond to find you what you want! We worked with Jose and are not sorry! Great guy to work with. Overall extremely highly recommended. Best car buying experience!

Ke
Review №89

Service dept yet again disappoints. They are truly the worst place to go for service. 3 hour oil change today.

Sh
Review №90

Excellent experience with Cameron, went in looking for a challenger g/t or r/t. Left with a wonderful 2019 Chevrolet Corvette with a great trade in value on my old car.

Ca
Review №91

We have brought in our vehicle for services before and always have a horrendous experience. Our Jeep has been in for services for over 3 weeks. I have even escalated our case with Chrysler which never has a direct answer either. They keep giving me the runaround. Chrysler says the dealer doesn’t respond quick enough to engineering and the technician says engineering does respond fast enough. After this experience I will not bring my Jeep here again. The service advisor barely communicates with us and when I call to speak to someone no one is helpful. They always say they will call back but it never happens. Even one of the managers gave me their cellphone number to be able to communicate with me better, I called him left a message and never received a call back. I DONNOT RECOMMEND THIS DEALERSHIP FOR SERVICES!! Because of this I would not buy a vehicle from them either. Their customer service in general SUCKS!

pa
Review №92

Cameron Is such a amazing salesperson! He met all my needs and also took care of my wife and kids, I honestly was under the perception that sales people only screw you over but some of them like Cameron wear capes. Thank You

De
Review №93

Robson was very eager to help me buy a brand new Jeep Grand Cherokee! Thank you so much for your kindness! Came in for service on 9/9/21 for a nail in tire and my service advisor Larry was friendly and knowledgeable and made sure I did not have to wait too long for my repair. Staci N

Br
Review №94

I came in to see the value of my wrangler to see if it would be worth it to trade for a new one. Cory took great care of me and was able to provide all the information I needed. Unfortunately there were no wranglers available that day so I didn’t buy but if you are in the market I highly recommend you going to see Cory. He’s extremely friendly and didn’t come on like a pushy salesman. 10/10 experience, will return to see him when there are more options available!

he
Review №95

Our experience at Napleton Dodge was fantastic! Mike, the GM understood exactly what we were looking for and followed through with a variety of trucks for us to look at. We found the perfect truck at just the right price. Cameron was friendly and knowledgeable about the trucks. Mr. Phillips, in finance, completed our buying experience efficiently and in a timely manner. I would recommend Napleton Dodge to anyone interested in a magnificent vehicle and a smooth buying process.

Bi
Review №96

Always a pleasure working with Sasha whenever I take my vehicle in for service

Am
Review №97

I came here looking for a car and as soon as I walked in the dealership, Edwin Cabreja helped me every step of the way. He was so kind and honest let me know all of the car facts I needed. He was pure joy!

Kr
Review №98

The customer service is amazing here! I went with my husband to purchase a car and we had an incredible sales associate help us, his name was Dylan. He made the process so stress free and enjoyable. My husband was beyond pleased with the service we had gotten from Dylan. Hes great at what he does!! We will definitely be spreading the word.

Sa
Review №99

I recently took my truck in for the radio to be fixed. I worked with Brad Smith with all the warranty info and he kept in communication with me throughout the process which didn’t take long at all. Just had to wait on the part. And even the technician who installed it, Dustyn Trembley, was very quick with the install. I was very impressed with the process of this. Thanks guys!

Na
Review №100

Josas has been a great help! Very humble and honest. Will ensure you get what you’re Looking for.

Information
100 Photos
100 Comments
4.5 Rating
  • Address:1460 E Osceola Pkwy, Kissimmee, FL 34744, United States
  • Site:https://napletonorlando.com/
  • Phone:+1 407-288-8243
Categories
  • Auto repair shop
  • Chrysler dealer
  • Car dealer
  • Dodge dealer
  • Jeep dealer
  • Truck dealer
  • Used car dealer
Working hours
  • Monday:7:30am–9pm
  • Tuesday:7:30am–9pm
  • Wednesday:7:30am–9pm
  • Thursday:7:30am–9pm
  • Friday:10:30am–7pm
  • Saturday:7:30am–9pm
  • Sunday:7:30am–9pm
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
  • Credit cards:Yes
Similar organizations