Friendly, competent, and low stress. What more could you want in a car buying experience? Sale price and trade value were both excellent with no haggling necessary. Will look here first for my next new vehicle. Thanks Crenwelge team!

The service department NEVER answers the phone. I can never get ahold of someone. They never return your voicemails. I had my oil changed there and the engine light came back on after I put 1000 miles on it. So not sure whats up with that. Wish I could ask the service department......On a totally separate occasion that I had to have a recall fixed, my father called them and they treated my father completely different than they treated me. This place makes me sick. And I wont be coming back.

Our experience was great! My granddaughter Rachel Powell had a problem with her Dodge truck for a long time and nobody could find the problem. She called her dad in Anson who is an X-GM trained mechanic and he told her it was wheel bearings and it was dangerous to drive. He said take it to a dealership. We did and they diagnosed it exactly what he said. They fixed it in one day. They were very friendly & helpful. Thank you so much Crenwelge..

My service writer did a great job helping me get my vehicle serviced

We had a great experience buying from Crenwelge Motors in Kerrville, TX. Our sales associate, Juliann was very nice and easy to work with. We love the new (2020 gently used) Ram 3500 4x4 truck! We are taking a trip to New Mexico and cant wait to see how it does on the ride.

Quickest and easiest dealings I have ever had at a dealership. I would refer them to anyone. All of the paper work went very smoothly. Werner our finance guy was so personable and knowledgeable. We had an awesome sales lady. She explained how everything worked on the truck which was very nice for us older people. So pleasant and friendly. . If you ever go there looking for a good deal be sure and ask for Juliann Torres. You will not regret it. Thanks again. Very pleased customer.

Amazing service and great communication, always leave very satisfied!

Excellent service on my Jeep Wrangler from Crenwelge and service advisor Darrell. A replacement part was out of stock but as soon as it came in Crenwelge turned the vehicle around the same day and kept me well informed during the delay period. Service and pricing was as promised. Definitely recommend.

Saw they were a registered dealer to obtain a state inspection. I was shown to the customer lounge to wait & before I knew it my car was inspected. Extremely nice staff & swift results.

Appointment was on time and the shop worked hard to meet my schedule. Daryl is an excellent service advisor, very knowledgeable about their product, but not pushy. His personality is great for his position. The cashier is a welcome change from the lady that had that position. She made me feel like my satisfaction was her main interest. Crenwelge has a great team in place and should be commended for their “service first “ attitude. Thanks for the great experience.

Service personnel very friendly and helpful. Nice and comfortable waiting area. Serviced my vehicle in a timely manner. Ill be coming back for routine maintenance for now on.

I had a wonderful service visit at Crenwelge Motors in Kerrville. Everyone I met was so helpful and friendly. My service advisor was Julia Pestana, and she was fabulous. She kept me informed of the progress, made sure I was comfortable in the waiting room, and was a pleasure to deal with. Thank you, Crenwelge Motors, you are now my destination for servicing my new Jeep Wrangler!

I had a WONDERFUL car buying experience with Crenwelge Motors! I usually dread buying a car but Julianne was an excellent sales agent. She wasnt pushy, but friendly and got straight to the numbers. I was trying to decide which car of two I really wanted and she didnt waste any time getting me trade in value on my car and final numbers on the two I was looking at. I test drove one of the cars to lunch and crunched some numbers while eating. I left with the car I really wanted and everyone was very helpful and friendly. No one was pushy or tried to oversell me anything! It was a very satisfying experience.

I am from out of town, Crockett, Tx and my battery died while visiting my parents. They were very quick to get the job done and make sure their were no other batteries 🔋. They got the job done that day! Thank y’all so much. Julia and Brett were the sweetest of taking care of us!

Do not recommend. I bought a van last week from here for our animal rescue to use for transport. It’s been nothing but problems. Check engine lights, washer fluid pump, DEF pump, 12v outlet doesn’t work. Dealership doesn’t return calls or emails regarding correcting the problems. None of the above problems are covered by the “extended warranty” they sold. Sure they were super nice when I bought the van but that’s where the hospitality ended. They claim to do a multi point inspection on their vehicles prior to selling but they must’ve skipped this one. Another example of hard working people being screwed by businesses.

Overall the experience was good. However some comments. Did not receive a copy of the 10 point inspection I have received in the past. Tire pressure check, charging system check, etc. Information vehicle owners should know. No oil change sticker, had to request. Thank you for listening.

I would not recommend ordering parts from here. We ordered parts and waited over a week just to find out that they got us the wrong part and the right part is $600.00 more than we where quoted. I spoke to the parts manager Garry about the situation. He had a very rude condescending tone and was no help at all. I get that people make mistakes but the way Garry talked to me and my employees over the phone is ridiculous. They ask for vin numbers to verify that we get the right part in which we supplied. If you order parts from here you should do the parts guys job and supply a part number. Again we will never do business with this place again do to Garrys lack of respect.

Service manager was great (Darrell). No problem with him.Had a greasy hand print on inside of drivers door -- did not notice it till I got home.Customer waiting area receptionist was terrible; service manager came in and told me that my truck was ready; I went up to the counter and she told me that she was waiting on paperwork, after 40 minutes (and I could see my truck waiting outside), I went up and ask her how much longer?; she had the paperwork all the time I was waiting. 40 wasted minutes -- never again!!

I was met at the opening of the bay area by a young man named Anthony in a very happy and cheerful manner. He explained the procedure of checking in, as well as another young, polite gentleman who obtained the needed information for the needed repair of my mirror. We made an appointment for the actual repair.When I returned for the repair, I was again met by cheerful, polite personnal who showed me to a very comfortable waiting room with a nice cool bottle of water. The repair did not take long and conversation was welcomed when there was time.I would recommend Crenwelge Motors anytime. Susan Reinhard

Cole at Crenwelge Motors went above and beyond.The plan WAS to pick us up at the airport in San Antonio on Friday. After MANY flight delays, he not only picked us up at the hotel Saturday morning, but recommended local Kerrville favorite, Ritas Famous tacos for breakfast.Cole is not only a straight shooter, but reliable and honest. I would buy from him again.

Always so friendly and courteous. Knowledgeable and thorough mechanics make experience stress free. Trust Crenwelge with all my automobiles.

I had my 2017 Pacifica in for an unusual mechanical problem that was covered under warranty. I was towed in late in the day on a Friday but the Service Advisor, Darrell Robles, greeted me as if I were his first customer of the day. After recording the problem, he arranged for a loaner vehicle and I was on my way in a short time.When I picked my vehicle up, he went over everything that was done and made sure I was satisfied before I left.This was my first experience with them other than oil/filter changes and I am pleased with the way they handled the problem.

I would like too say how pleased l am with the team at Crenwelge motors in Kerrville, from Juanita in sales, Jim, Warner, Linda, and parts and service. Every one on the Kerrville team gave 100%, making my purchase very easy and smooth. This team is very respectful and knowledgeable. They will work with you too ensure a smooth transition, and ensureyour happy with your new vehicle . I would give a ten star if there was one. I would recommend that you would visit, and be pleasantly surprised when searching for your next vehicle . Thanks too you all. Susan Cogswell

Came in as scheduled for a warranty repair and recall. They got me in and out as quick as possible! Thanks Darrel !!

Chrissy, Salesperson, was very friendly. Very convenient, we loved that we did not have to go do the paperwork and wait for hours. They did all the paperwork and we just had to go in to sign and pick up our beautiful truck!

Good prompt service and fair price. Will be back.

Crenwelge kept me apprised of progress and repaired my 2009 Silverado to my satisfaction. Everyone I dealt with was professional, friendly & helpful. A great bunch of folks!

Really not impressed. Went to buy a slightly used truck. Inventory we looked at was filthy. So complete turn off. Sales associate was going to send us some number on two vehicles, we never heard a word from him.

I recently had my 2019 GMC Terrain repaired. Mr. Robles was awesome and went above and beyond to make sure it got done. He maintained very good contact with me and made me feel I was priority. I will always bring my car back here to get done, and I live over an hour away. There are several GMC dealers between me and Kerrville. But I prefer a good experience and customer service, so it is worth the drive.

The service was absolutely perfect. I arrived at the time designated they immediately started to service my car . The technician that waited on me was polite well informed and extremely knowledgeable about what I needed thank you very much.

Grant and Joy definitely had me sold the second I walked in the door. Amazing people who where very helpful every step of the process. I went to 5 other dealerships in town who were no where near as helpful as them.

Typically, Crenwelge does a fantastic job of quick, efficient and friendly service. On this particular day, I scheduled my appt. on line for 0915. Then, I changed my mind and rescheduled for 0800. I received a call from a service rep, who offered me 0745 am. I said no, I wanted 0800, he said that spot is taken. I told him it was probably me in that spot. He confirmed, and we were good to go (or so I thought).I arrived at the dealership at 0800, and although they were really bus, I was promptly checked in. At 0900, my truck was still sitting in the doorway, had not been touched. I went to the desk to ask why and a man from the service dept. had walked in, and said he could explain. He said that someone wrote my appt. time for 0745, and everything got messed up. Im assuming that because they thought I was late, I had to wait longer? It would have been so much easier if some one had come and told me that, instead of making me waiting an hour, and then explaining it, AFTER I had to ask them.Because of this error, I was not charged for any service for this day, so, I still have 2 oil changes left, which I appreciated.

All the staff was very friendly and courteous even though they were swamped. They all work together as a team. I always enjoy taking my car to get serviced here!

Very prompt and timely on my repairs. Good follow up.

Darrell Robles service advisor is highly professional. I’ve had several great experiences with his service. I own a Jeep Trackhawk (Hellcat) which Darrell has assisted with its special maintenance. I’ve been very pleased with the Dealership and SRT service specialist Jaron.

Service advisors are very nice and helpful but do not always respond to messages left. The online service appointment system does not work. Took two weeks to get part needed to fix truck; kept truck for over a week waiting for part, then allowed me to have it (as it turned out, I could use the truck for my purposes with no ill effect from the bad part; would have been nice to know that once they found what the problem was and that they needed to order the part). There seemed to be some confusion as to whether the part was needed or how soon by those responsible for getting the part. Truck is fixed now and seems to be just fine.

Joy is reliable, knowledgeable, friendly and extremely helpful. Joy is THE BEST sales person. She took the time to get me the just the truck I was looking for. 🤩

Had a descent experience, but the SERVICE DRIVER ASSIST fault warning wasnt corrected with the software update that was done. The service manager told me it might not work, and said that there may be a sensor that is going bad. I will watch and see if there is any improvement to this problem.

Made an appointment on line to get the oil changed in my Ram truck. Also got an inspection. The service scheduler called me within a few hours of my on line request and confirmed my requested appointment time and date. They immediately took in my truck on arrival and finished both tasks within an hour of my arrival. Everything went without a hitch.

I always thought trading in my Jeep renegade would be a nightmare! But with the help of Joy, in less than 24 hours not only was a deal made but I was able to purchase a 2020 Dodge Journey that I absolutely loved!!! Joy was a pleasure to work with, always smiling and was dedicated. If you’re in the market, ask for Joy and you won’t be disappointed!!!

Bought several vehicles here. The last few from Juliann. Grat people to deal with

Excellent, very courteous service. Things were explained very well and all my questions were answered in full. When service was completed, James Lott handed me the check sheet and explained each portion of it. I was very pleased and confident my car was well taken care of. The extra touch of the car wash was very welcome, also.

Fairly basic. Yearly inspection, in and out less than 15 minutes

All work was completed on time. Everything was wonderful 😊

Best dealership I have ever had the pleasure of working with. No typical sales tactics. Just give you a fair price and fair negotiation. I will most definitely start all my future car purchases at Crenwelge.

Fast service and friendly staff. Affordable prices for routine service.

Joy is the one that helped me and she was AMAZING!!!! She got me exactly what I was wanting and in the price range! She’s not pushy and very understanding! Go see Joy if you are looking for a vehicle!!

Great from scheduling to finish. Courteous, efficient and well done. Every person I saw was friendly and personable. I love to take my Acadia there for service.

Everything was fine, simple check. Made an appointment for full days check per recommendation made considering the mileage of my Jeep.

I have been a customer of Crenwelge for many years. My late husband and I purchased several autos from them and taken care of me in the sales or garage they have always been friendly and ready to solve any problems I may have, be it in the office, sales or garage department. I appreciate the helpful friendly staff for always taking care of my needs in a timely manner.

All the folks were extremely nice .I was in and out at such a wonderful timing .. Ill go back to them again.

Always friendly and professional. They do great work. I highly recommend. I have bought all my trucks there and had them there since 2008.

Great customer service and fast service too.

Spent 3 hours waiting on an oil change and tire rotation. had s gift card for 25$,it indicated it was for oil & or a tire rotation till you read the fine print on back and it was not good for about anything. a total rip-off.

Scheduled a time to get a complete tuneup. The communication with them was awesome and highly recommended them!

So, do I have to be a customer to leave a review? I really tried to be a customer. I went online 5 times and left all my info to schedule lube/oil change and fuel filter changes for my Ram diesel truck. After never receiving the call that the site said I would receive to schedule the service, I decided to check the reviews about their service department specifically. After reading the miserable reviews, and considering the failures to contact me to schedule, I decided I would try a local non-dealer place for the work.I gave them a full week to contact me. Obviously they don’t need my business.

Took my car in for an oil change and the check engine light on 6-24-21 … oil change was completed they never fixed the check engine light now my auto start doesn’t work

They were supposed to call when the parts were in..... didnt....nuff said

Prompt friendly service!

Good to go. Very Helpful, would recommend. Only con is pictures on some Vehicles are differ on the internet.

Super nice and helpful! Every time I go there I have a really good experience

I have had my Ram 1500 in for service on the cruise control three times and have spent close to $500. On my third visit (2 weeks after the 2nd visit and over $200 spent) I was told that the switch was the problem and it could be fixed for $460+. I declined and was still charged $174 which I was told twice that would be charged only as a last resort. I have 3 warrantys and none of them cover the problem with the cruise control. I probable will not be coming back for any repair work.

Services is always wonderful! people are very nice

Always speedy and courteous folks.

The entire Crenwelge Motors team is absolutely wonderful. Initially, we purchased our gently used GMC Denali from Kristoffer McElhaney with assistance from Chrissy Garcia. The aforementioned individuals were outstanding with regard to honesty, professionalism, and friendliness. Within the service department, Taylor was professional, hands-on, and listened intently to my concerns. Also impressive was an individual named Gary, a Crenwelge Valet, who was very friendly and kind enough to provide me a ride home. I/we highly recommend Crenwelge Motors, Kerrville Texas, for all of your automotive needs, from purchase to service.

Excellent service and friendly advisors.

They did a vary good job on my jeep as they always do.

Beware when getting service at Crenwelge, Kerrville, TXThis was originally a four page letter, but the complaint form here limits the content. I now have a case # filed with Chyrsler Customer Assistance and I am also getting a run around by them, but hopefully will get the warranty reinstated as mentioned below.During an oil change on 3/15/21 for my 2009 Ram 1500 Crenwelge Motors, Kerrville found an transmission leak in the oil pan. I requested they fix it under my 2009 powertrain warranty (no deductible) that was included in all 2009 purchases due to Chyrsler need to sell vehicles due to the economic crisis. I then found out my warranty had been canceled due to not getting a free powertrain inspection in 2019 (insp. due every 5 yrs.). Crenwelge did the first insp. in 2014, but failed to remind me to get another one in 2019 although they gave me Factory Required Maintenance Guides when my vehicle was serviced. I also asked what other services I might need as I also purchased a Lifetime Bumper to Bumper Wrap Around warranty ($100 deductible) when I purchased my vehicle so I know I must maintain my vehicle. No where in the maintenance guides is this free Powertrain inspection stated although Chyrsler canceled my warranty because I did not get it. I have received several other free inspections on tires, brakes, etc. by Crenwelge trying to sell me additional services at a cost. I was able to finally get the Powertrain inspection performed under my Wrap Around warranty at a cost of $100 deductible, but I had previously called the President / CEO of the Crenwelge Kerrville dealership and explained how dissatisfied I was about this situation. So when I got the inspection completed the $100 was waived by the President / CEO. I also had a 90,000 mile service at the same time and was quoted $1100, but I had a Factory Required maintenance Guide that stated the cost was $674.93. The Service Mgr. asked where this came from and I responded from you, Crenwelge, and thus he had to charge me less.(in other words it was his own paperwork, but he asked for a copy of it, which I provided). I also stated I did not need another oil change which Crenwelge did on 3/15, I did not need an air filter change which I performed on 3/15, nor did I need a tire rotation which I had performed free at Discount Tire on 3/15. All of these services had separate charges under the $674.93 estimate. When I received my bill, I noticed an unexpected $85.31 charge for a coil/ign ignit, but my total bill still came to the original $674.93. The coil cause on the Crenwelge bill stated coil #5 damaged upon removal. I went back to the Service Mgr. and he stated the bill still came to the estimate amount even though the mechanic that performed the work said he himself damaged the coil while he was working on my vehicle. In other words, my 90,000-mile service should have been less as 3 things should have been deleted from my bill (oil change / air filter / tire rotation), but 1 thing was added (ignition coil) that the Crenwelge mechanic admitted he damaged. At this point, because of the warranty problems I was totally flabbergasted and so mad I could not argue any further as I was about to blow completely up due to the incompetence of the Crenwelge Service Manager and his explanations or lack of knowledge in word “service”.My case is still open to get the warranty re-instated, but I am so mad at the Service Mgr because at first he had not ever heard of a Lifetime Warranty and denied that it existed even though he could of easily verified what I had explained to him. There is much more to this then stated here, but it is a space issue. Beware when getting service at Crenwelge.

I had a great experience here buying a pre owned vehicle. Walked out with a great car at a great price with great value for my trade in. Went in very close to end of business the first day so I had to come back the next day to finish the process which is completely understandable. In all it took about two hours including me test drive and trip to my mechanic. Crissy was an amazing sales person and Werner was a great financial officer. Everyone was incredibly nice and welcoming and made my first buying experience from a dealership worry free. Thank you all for everything.

I was in and out in one hour. The team did a great Job!!

Great dealership, finance manager and sales lady was very easy to deal with.

Helpful staff, worked hard on finding my warranty on my Dodge van. They gave me an estimate for all work needed doing and allowed me to decide what I could afford to have done now. Some will have to wait until next month. Proper social distancing followed by all staff.

The car was to have an oil change and it took 1 1/2 hours. If it was to take that long I should been told before you started.

Kris did an excellent job helping me get into my new Canyon. The truck was exactly what I was looking for and the buying experience was top notch. His communication with me during a cross-state transaction was spot on. I would highly recommend Crenwelge Motors to anyone who is looking for a great vehicle and outstanding customer experience. Thank you guys so much and I hope to do business in the future!

GREAT FOLKS WITH WELL THOUGHT OUT CULTURE.

Fast, efficient, and friendly. I would definitely recommend.

Price for the oil change was too high in my opinion by $50. But the service was nice but took an hour besides that.

I had a 10 am appt. My truck sat in the drive over 20 minutes before going into shop. It tookOver an hour then longer to get notified it was ready. They tried to charge me even though I had a prepaid service plan. I have one more prepaid change then I will be going elsewhere.

Service was prompt, and reasonable .Everything was explained

I have been unable to drive my Jeep for a month due to steering damper failure. Crenwelge Motors of Kerrville service department says they cant help me or escalate the parts issue to Chrysler. Unacceptable.

The service department took great care of me and my Dodge Charger and even went the extra mile and ordered specific parts to adjust my tires. Thank you all for your hard work.

Crenwelge went above and beyond. Well done. Shop Local!!!

JuliAnn was extremely helpful in assisting me with making sure I chose the right truck. She was very prompt with responses when I asked about the status on my truck and made the transaction very smooth. Werner talked me through the financing and found the best option for me. Purchasing this truck was made simple by the team that Crenwelge Motors has.

GREAT service manager and electronic tech is a wizard! The GMC computer system is worthless and if it wasnt for the great service manager, it would be a disaster.

Apparently weather delayed receiving a call back.Maybe 4 days and a review will get someones attention.

Very friendly and informative service. The service was very expensive, but from a customer services perspective, it was an overall good experience.

An overall excellent experience at Crenwelge. I have always driven by their lot with good looking vehicles from the Water St side. Did not realize how affordable their vehicles were. Largely because there were no hidden costs, meaning no prep fees, scotch guard, and all those hidden fees I have found at other dealers. That, in addition to the fact the truck I bought was in superb condition and priced below book value. I love the RAM that I bought, and feel much safer driving in this rural area than the sedan I previously owned. I respectfully disagree with some of the negative reviews posted here, as some of them do not make good business sense, and clearly written in the heat of disappointment. I understand what it is like to be disgruntled at times, however, a poor review is permanent. Let a little time go by and then write a review. Life is full of unexpected turns, and blame does not always lie where we cast the first stone in anger.

I was treated OK, work done in a timely manner. Service department was not very busy. I have a little heartburn about a charge for shop supplies a lot higher than I think it should have been.

Kris M. is your best employee.

I always have good experiences here.

Michael and Kris spent a great deal of time with me explaining features of the Acadia SLE and SLT. They were able to locate the SLT package I preferred and get it to Kerrville within a week. Upon delivery, they again demonstrated features to this very un-technical grandmother. Thank you, boys!

Was really disappointed in my visit today. I was in need of an oil change and tire rotation while in town. I saw the special on their website for a really reasonable price. When I arrived at the dealership, I was approached by the advisor in a friendly manner. He asked what I was there for. Told him that I saw the special on the website and I would like to have that done. He said he wasnt aware of that special and asked that I show him. I pulled up their website on my phone because he could not find it. He asked that I email it to him. He also tells me that they will wash my vehicle after they complete the service. Awesome! So, I go and sit in the waiting room to wait for my vehicle. I am called by the cashier to come and pay for my vehicle. When the charges come through, I see they are charging me for the tire rotation. I mention to the cashier that the coupon included a tire rotation. She asks me, what coupon? I explained to her the situation and she calls the advisor, who had attempted to send her the coupon via email. Finally, the advisor has it printed out and brings it in. I walk out to get my vehicle and it is still on the lift (drive on) when they brought it into the shop. I walk back in and wait for another five minutes. Finally, my vehicle is brought in and I go to get my vehicle. I see that it hasnt been washed and am told that it is too big to go through the wash. Ok, but then your advisor should not have told me that it was going to be washed. No big deal. As I drive off, my windshield washer fluid notification tells me it is low. Every other dealership I have taken my vehicle in for service has conducted a multi-point inspection and topped off all my fluids. I guess this dealership is not really that kind of place. I also do not believe that my tires were rotated. Dirty wheels usually reveal handprints and evidence of tire removal, not to mention I have a nail in a specific tire that has been there for over a year. Sorry for the book, but this dealership does not seem to care about taking care of each customer as best as can be. Some places just go above and beyond, but it is not this one. I gave them three stars because I did get an oil change and the cost was better than any other place in town.

Great service!!! The staff are very friendly and courteous and they let you know if they find a problem with your vehicle.

Brought my truck in for repairs and they had it for almost a week and told me it was done. Had to bring it back the same day for them to correctly do the work and waited for hours. Will not be back or recommend to anyone.

Thank you so much for fixing my Jeep. My cat and I made it safely to NM. Y’all were incredibly kind! A special thanks to my Service Advisor Leila, my mechanic and the receptionist. Y’all were incredible! Sorry I don’t remember everyone’s names.

Got a new key and they programed it to my vehicle. Very friendly people. Great customer service

Fast reliable service

Called and spoke with Cole, he said he needed to check the availability of a vehicle and would call me back in a minute. I offered to hold he told me that he didn’t know how to put his phone on hold. He said he needed to call the other place and would call me back. He called me back and said he wasn’t able to get a hold of the other place to find out if the vehicle is available and would call me later. I would hazard a guess and say customer service is not this dealership’s strong point

Oil change and tire rotation. They were on time for my appointment and the work was completed in timely matter. They checked for recalls and I have 4 recalls to fix. I need to set appointment for the recalls.

They made buying my Rebel easy