I am very impressed by the service I received at the Phone Shop. Repair work on my Iphone was completed in minutes with a smile and good advice. I can strongly recommend the Phone Shop Tri-Cities for any repair work you need on your cell phones or tablets. Thank You.

I was on my road trip when I dropped my phone, it shattered the screen. Everything I needed for my trip was on the phone, reservations, maps, bank info. I asked a few locals where the best place was and they directed me to the shop. The owner Christie was awesome! She Understood my situation and put everything aside to take care of my phone saving my road trip. Very highly recommend!! 5 ⭐️

Fantastic customer service! Turn around time was faster than expected, the advice given and help with backing up and data transfer was invaluable. Thank you!

Great shop! Quick service, super simple, and fair price. I couldn’t believe how easy the whole process was. I am super pleased with the service I received.

Quick, professional and affordable! Saved my butt a few times! Beats Verizon’s insured refurbished phones! Phones screen broke and it was fixed the same day in about 15 minutes! iPhone

Excellent. I found Christy to be knowledgeable, helpful and friendly. Highly recommended.Rupesh Patre

Great customer service fixed my phone pretty quick was happy thanks again!

I’ve had a few phones and ipads repaired and they always do great work. Super knowledgeable as well

Staff is very knowledgeable and friendly. Would highly recommend.

Awesome place to get phone serviced. Owner is straight up, no BS.

Happy customer! Took my cracked screen iPhone and was replaced in literally 10min. Very affordable and great customer service.

Extremely poor customer service had to call several times just to get someone to show up. Not wearing masks. They were ruid about us having wait an hour for them and customer service is about helping the customer! Whether someone is there for a pickup or a repair they should be treated with respect and this was not the case.. never again will I shop here!

So far they fixed an iPad and an iPhone for me! And I will definitely be sending them any future repairs I need. Would highly recommend them.

Great company. Love the atmosphere!

Im sorry,, wasnt impressed,,very little inside,,one person,, they didnt have what I needed for my phone,,but had my pkg I had from wish,,,but pkgs strewn all over the floor behind counter,, I wont use this place again

Super quick, friendly, & not super expensive!:) would go here again!

Good service. The store manager was very knowledgable and was able to make good recommendations.

We love Christy and Phone Shop Tri-cities! We currently take all phones and company devices here when they are in need of repair. They repair quickly/efficiently, are very professional and make working on your things a fun experience! I would highly recommend I have been in several times and always leave having a great experience 12/10 👌

Super helpful, they new immediately what the issue was, they cleaned out the charger port in front of us and sent us on our way

Great place! Honest and affordable. Would highly recommend.

Great customer service and business ethics! Trustworthy as well!

Been there few weeks ago and best and fastest service ever.Had a small issue with my phone and not even charge for that.Great customer service I would recommend them to everyone!!

Fixed my iPhone 11 and iPhone 12 pro Max in an hour!

This is the place to go, Ive never had service and help like no other this is the #1 place I tell my family and friends go no where else if you want to get your phone repairs!! Ill definitely will be there!

I had a issue with my phone. Easy fix and no charge. She just knew what the issue was and I had to say she took the time and just shared the info without making me jump though hoops. This is my phone repair place.

The shop and the owner is top notch! In this industry its very hard to find a place that is honest and does quality work. I personally have taken my business here plus Ive sent a good handful of colleagues to this shop and have had nothing but good things. Pricing and turn around times are excellent as well.

Love the owner, she is fabulous. Give them your business because they are aces. 👌🏻😎

Was in town visiting family and they got me taken care of in a jiffy. would recommend!

Id give 5 stars of wasnt so expensive. Good fast service . You get what you pay for. Will use them again.

Very helpful staff. I appreciate that.

Great customer service and quick repair. The owner is very friendly. All in all, it was great and my next mobile device repair will be brought here without a doubt.

ABSOLUTELY Amazing service at this phone shop! I called in for a quote on my iPhone 11 screen which i had cracked pretty bad and they were very friendly on the phone and they even had the part in stock! Took them less than an hour to get it back to me! My iphone 11 looks as good as new again! Thank you guys!!

I was recommended to this place by another phone repair shop and that should tell you all you need to know. Great customer service, great prices, same day repair, and absolutely hassle free. I will definitely do business here again.

Had my phone fixed here once. They did a great job. It was done quick and in a professional manner. Have no complaints what so ever. I definitely recommend.

Very friendly customer service!!! Had a simple problem with my phone that probably could of cost me a lot to replace, didnt take advantage of me and I was fixed at almost nothing. Very pleased!!

Owner has helped me numerous times with questions about phones and service. Clean store awesome service. No complaints here. Highly recommend!

It is the best power back that looks classy and also it is not heavy. In fact, the charging speed is quite fast and that’s why it quickly charges my phone. It is really an amazing device.

The Phone Shop is a great local business. They have many accessories for all makes and models. Christy is professional, knowledgable, and very, very helpful. Turn around time is awsome! Definitely recommend this shop to everyone.

Highly recommend this shop!. They weTe very nice! Great price and she replaced iPhone 8 battery while I waited

Recently had my phone charging port replaced and Phone Shop Tri-Cities did a fabulous job and I saved money! Cant recommend highly enough!

First things first Im going to be very honest in this review, I payed103.17 for my Moto g7 play screen to replaced. I was lied to when I told them I only needed the glass on top replaced was told you couldnt order just the glass, its 8.95 (+shipping and tax). The replacement part took over a week to be delivered (I was told it was gonna be 3 days). They didnt bother to remove all of the glass from the old screen, there was still a shard left. And attempted to re-set the new phone screen on said glass shard, when pressure was applied then removed broke the screen in their care. Further inspection of my phone revealed they left manufacturer sealant/adhesive on my phone and didnt bother to remove it to get a good quality seal. Not even my screen was properly aligned, so the glass covering the camera wasnt centered. Overall they did a very poor job for the money they were asking for. I would highly recommend you go to another phone repair shop. And I picked this store because it was highly reviewed and had good reviews. also their store times are incorrect.

My wife’s phone frame got bent on the corner today and we stopped by to see what it would take to get it fixed and they quickly popped it open and corrected the corner of the frame super fast. Total time we were in the shop was about 5 minutes. She was in the middle of another repair and took those 5 minutes to help us out. Super awesome service!

The Phone Shop is a great local business with all your cell phone accessories! Christy was very helpful and knowledgeable!! Definitely recommend this shop to everyone.

Quick repair. Fixed my iPhone 11 Pro Max same day in 20 minutes!

This place was amazing i took my iPhone 8 plus in for a screen repair and they did an amazing job! They even sold me a really nice screen protector and iPhone case for an amazing price! Will he going here for any of my smartphone needs! Thanks again!-amir

I have taken my phone here a couple of times. They were able to fix it without replacing the entire screen which saved me quite a bit of money and they had it fixed within one day. They are personable and helpful and fast. I felt like they tried their best to keep costs reasonable. I will definitely go back next time I need help with my phone.

I usually don’t leave reviews but I have to give credit where credit is due!Broke my iPhone X when I was on a business trip and really needed the phone for work walked in here and was greeted by Christy from the second she greeted me I felt really comfortable she gave me a great price and best of all my phone was looking good as new in under 30 minutes. I highly recommend phone shop tri cities if you’re local or just visiting they are awesome!

100% customer satisfaction. A+

Highly recommend this shop!. She was very nice! Great price and she replaced iPhone screen while I waited.

My phone screen was shattered, pretty much nonexistent and the frame was bent. I called Phone Shop Tri Cities and was scheduled that same day. Within 30 minutes of arriving, my phone was looking like new. I highly recommend Phone Shop Tri Cities for quality service and products.

Phone Shop of Tri-Cities quickly fixed my iPhone and got me on my way at the most reasonable price. Christy was super nice and fun to talk with. I will definitely recommend this shop to all of my friends and family!

Very awesome place.. friendly service...

Brought my phone in with a very cracked screen. The back wad damaged too. Christy knew someone with a screen so I didnt have to wait to order one. While she was forcing the screen the back glass came apart. She had some extras and replaced it on the spot. She didnt even charge me for that. Ill never go anywhere else!

Great place for computer repairs. Took a laptop here to get hinges fixed. They gave me an estimate (time and cost) and as promised delivered within time at a very reasonable price.

I have been coming here for years! Very knowledgeable staff and convenient! Very profession! Christy is the best!! Two thumbs up!!!

They took awesome care of both my kids’ phones! We loved the one on one fast help!

Best repair shop in the Tri Cities, Christy is truly a master of her craft and her customer service skills are a rare attribute in the service industry. As a small example of my amazing experience not only did she repair my phone in front of me while handling incoming traffic, she kept her shop open an hour and a half past closing to make sure I was taken care of, then gave me a discount! Thank you for the experience, I’ll be there again Friday, and I’ll be recommending my friends and family to you from now on.

Excellent location, really easy to get to. Fast, friendly and knowledgeable service! Had exactly what I needed at a great reasonable price in one spot, so I didnt need to go to 3 different stores to get what I needed! Would highly recommend this shop to anybody! Thank you for the great service!Sean

The young lady in the shop was great to talk to while she fix a broken iPhone screen. She did a great job on the screen and got it done real quick. If I brake anything else this is the shop Im going too...Thanks again...

Christy is the absolute best !Friendly, fast, and knowledgeable staff .Prices are very affordable.If you want the best, leave the rest and head on over to see Christy and her staff!!

Best phone shop around!! And great customer service! I went in with two iPhones to sell after calling other phone shops and getting weak offers, I called Phone Shop. Christy did not low ball me at all and gave me the offer i was looking for! Highly recommend this shop for any smart phone needs!

I came here to pick up a wish order this morning at 10am, since their business hours clearly list that they open at 9am, but the door was locked. So I called and was answered promptly, I then asked what time they opened and was told that they dont open until 11am unless you schedule an appt. I then proceeded to recommend to her that they should update their listed business hours on google to reflect that, to which I was told that they are not affiliated with wish, and that their customers know that they dont open until 11am unless by appt, and also she added that theyre going to be ending the wish order pickup program because of issues such as this, since it is mearly a courtesy... But heres the thing, I checked their store hours on Google prior to driving clear across town, and whether I was picking up an item from wish, or I was actually there in regards to phone repairs, Im still a customer, and I didnt know you werent open at 11 BECAUSE ITS LISTED AT 9AM! Whether this pickup location is a courtesy as you say or not, 1-not everything you order gives you multiple options for pickup locations! And 2- you seem to forget that you signed your business up as a pickup location to increase your business visibility, to which it does benefit because I personally had never even heard of your shop until then, and had also actually brought my phone with me to see about getting it repaired! But instead you decided to be rude & unprofessional & hang up on me for mearly making a reasonable suggestion! Whats even funnier is, just in the last 10 min that Ive sat here outside your shop since you hung up on me, youve had 3 other customers pull in & attempt to open your door thinking you were open! AND YES THEY WERE ALL THERE FOR THEIR PHONES, NOT WISH! SO CLEARLY YOUR CUSTOMERS AS YOU PUT IT, DONT ALL KNOW THAT YOUR NOT ACTUALLY OPEN TIL 11! Dont worry though, I made sure and let them all know for you why you arent actually open til 11 not 9, and just exactly how you like to handle it! Maybe you shouldve actually just have taken the advice & simply update your hours, and possibly even post them on your door, since that clearly wasnt done either, and then it wouldnt have come to this! Looks like youve definitely lost more than one customer this morning now, thats for sure!

Great job and quality over price. Definitely will use again

This a a great place to go to for tablet and cell phone repair jobs. Not only is it conveniently placed behind the Columbia Center Mall, the staff here is great as well. I brought my Kindle Fire HD 7 in expecting just a simple screen repair. It turned out that it was more than that unfortunately. Even though it took a few weeks to figure out what exactly was wrong with the tablet, I got it back better than new once all the problems with the device was worked out. The great thing about it is that there werent any additionally charges to fix my tablet other than the initial screen repair.

Great place to have phone repair, quality work, excellent service, beautiful smile, wish i could marry her😁 would recommend to all

My daughter had a soccer game out of and I left my charger at home and my phone was almost dead. When I arrived in the Tricities I searched for phone places near by and the Phone Shop popped up. I stopped in and in a few short minutes I had a new charger at a great price. The customer service was amazing and my receipt was paperless! Great store!

Always great customer service!!

Great Service and Friendly advice for the Best Fix for your Mobile Phone needs !!!Dont Hesitate to Call the Best !!!

I really liked the service they provided me the first time I went. They helped me pick out a good phone and with an awesome price that I can manage. They where really friendly I highly recommend this place if you are looking for a phone, or if your looking for a place where they can fix it too!!

I had a great experience with the phone shop. They had very reasonable prices and the very friendly staff. They make a point to provide great service to ensure you will come back. Thank you for fixing my phone I am sorry I broke it again but I am sure you will be able to make it new once more. Also you could use some more Samsung accessories and cases!

I highly recommend the phone shop if you’re in search of an affordable phone or phone repair. They have great prices and great costumer service! Definitely recommend!

As a hairstylist my phone is my lifeline, so I panicked when it wouldnt turn on. I went into Phone Shop and was assured that they would do whatever they could to get my phone working again. In a matter of minutes, my phone was back on! The gal was very personable and took excellent care of me! Would recommend every time!

Amazing polite staff, hard working and meth free!

I’ve never been here i’m jus posting this cause i seen a post about someone saying that they don’t recommend you and you guys lied to them and a whole bunch of other stuff. this is not a complaint i’m jus stating this. i don’t think you guys are a bad phone repair in any way from looking at you reviews .

I just had my galaxy S6 repaired here. I am so happy, they did a great job and finished two days before they estimated even with having to order the part. The people there are very friendly and professional! Im so glad to be typing this on my repaired phone. I will recommend this store to everyone.

Its pretty organized and friendly atmosphere

They where awesome when I was there on a short buisness trip. I had broken my iPhone 8+ screen. Luckly I googled these guys and they where able to fix me up and had me out the door quick! They even gave me a free tempered glass. I love them! Cant recommend them enough!

ChorryPioter instagram. Gr8 store, quick job, nice people definitely recommended 👌

Excellent service, don’t go anywhere else!

The young lady behind the counter was awesome! She fixed my phone for free (easy reset) but I had no clue what to do! THANK YOU SO MUCH!!

I went to four different repair phone shops trying to get the charging port for my Samsung Galaxy phone to work. Nobody could tell me why the charging cord wouldnt connect to my phone, had wild explanations for repairing, and equally wild costs. Finally someone recommended I come to The Phone Shop. Without any kind of expectations, I did. Within 5 minutes they diagnosed the problem (a tiny piece of metal was stuck in the port) and had the phone fixed in the next 5 minutes. Easy as that. I couldnt believe it. Didnt have to replace the phone, the screen or any of the other shenanigans I was told by the others. If you have a repair needed on your phone, take it to The Phone Store. They are Really Good!

She is ABSOLUTELY amazing she fixed my daughters broken I phone screen in 30 min !! And did not charge my husband for cleaning out his charge port!! Most places would of charge u anyways !!! Bring your stuff here she is fair and honest and we need too support small family business !!

Kristy is awesome has a great attitude and customer service!She replaced my screen on my iPhone 7 Plus! She had it ready in 20 minutes!

Just had the screen replaced on my galaxy s10 and Its like new again! Christy did a great job, even with a sence of humor! Thanks Phone Shop!!

Thanks Kristy! Very prompt and my phone looks great. I will be back with more repairs!

Amazing customer service. I got my phone back quickly and a great deal on tempered glass screen protector. Bonus : its a cell phones for soldiers location !

Great Customer Service! One of the best places in the area to get your devices repaired.

They have the best service here, pricing is fairly reasonable and I love that they are quick and answered all my questions. Thank you.

Super helpful and nice staff. I highly recommend them! My phone had stopped working and thankfully fixed it. Saved me hundreds of dollars!

Christy is the best tech ever. Don’t go anywhere else!

Expert experience from a certified apple repair facility...Christy loves her job and will help when it seems doomed. She even fixed my dads vacuum just for the challenge. Always better service when the owner is the person you interact with!

Great to do business with I would use them again

I cant recommend these guys highly enough. Theyre the only shop in Tri-Cities that knows how to fix EVERYTHING! Computers, game consuls, android, and iPhone! Theyre extremely high tech, family owned, and honest. If youre from this area you know you cant say all the local shops are honest. Super fast diagnoses and quick fix on my Samsung Note 5 screen. They have legit parts not from China and they actually guarantee their work which is a nice change for this area. This is now my go to fix shop for my laptop and phones. I cant thank you guys enough!

Was refreshing to see a business owner concerned with my satisfactionKnowledgeableFriendlyHonestI will be a replete customer

Best place in the Tri cities for all your cell phone needs

Extremely helpful and very knowledgeable would recommend 10/10

I always get great service when I take my phone in .

Fast service and the price to repair the phone was the lowest around.

For the first time in my life, I am remarking on Yelp and Google about this place. Its personable, professional, reasonably priced and family oriented. I will NEVER go anywhere else!

Fixed my phone quickly! Great service