We take both our vehicles there and are always completely satisfied with the quality and price of their service. I really like the fact that when they find something that requires attention they will take you back to the shop and fully explain what is needed and why. Wouldnt take our vehicles anywhere else!

A.J WAS beyond helpful I came in annoyed and frustrated as I went to someone else to get my van fixed and they didnt fix it after 2 times. Im not very car smart and I just needed someone who would find out whats actually going on and help me. he even talked to my brother for me as he knows more. he was very kind and honest about everything. we will definitely continue business here!

Excellent, professional service. Tyler and AJ were fantastic! I had my car repaired here and returned to me the next morning. They sent a follow up text a week later to check in to see if everything was running smoothly. Highly recommend this place and will definitely be returning to 360 Automotive for future repairs.

Everyone there are so kind and explain everything that needs repairing. They go the extra mile to make sure your car is working great and that you are satisfied. AJ WAS GREAT

I brought in a European car having an issue on start-up. They let me know ahead of time they may not be able to fix the issue. After diagnosing the issue they let me know they identified the problem but are not certified to fix it. They then sent all the details of the issue to a local competitor who can fix it, called the competitor and let them know the issue, and recommended I take the car to the competitor. I am thoroughly impressed by their honesty, integrity, and commitment to customers. I will certainly bring our non-Euro cars to them in the future.

Broke down 2.5hrs away from home while on way to Bend, OR. Tyler did everything he could to make sure our vehicle was fixed. Super nice, honest, and explained what was going on. We are very grateful for the crew at 360. 2005 black Nissan Titan.

Best and most honest place to have a car fixed in tri cities,wa. Only place to use in my experience. The talk so you can understand what they fixed. Will definitely use again no matter how much it costs.

I’ve been to many mechanics. Often, I end up needing a “$15” part, that takes 20 minutes to repair, and I get charged $150 dollars. It’s frustrating. You end up being charged more than you want to pay and delaying bringing a vehicle in the next time it has issues. This was one of the best, if not the best experiences I’ve had with a mechanic. The communication was timely and somehow always seemed to occur just before I become curious on the status. The value was excellent. I’ve had other shops quote me the same work for 300% higher. I may be moving soon, and one of the things that gives me the most anxiety is that after five years, I finally found a mechanic that I trust and does quality work, and I may have to start this hunt all over again. The reviews say enough. 5 star service, 5 star results.

Honest, reliable, quality work, professional, and time efficient! Really blessed to have this place in town! Thank you 360 Automotive & Repair!!

Good experience. Better than the other shops I have been to recently.

The team is always top shelf.Let you in on and will go over what they find and are open honest every time.

Fast doesn’t always mean you compromise great service!We bought a new to us truck this year. Started noticing some noises about 6 months into the purchase. We brought it to Robert at 360 Auto hoping for a diagnosis and help with utilizing the extended warranty we purchased for whatever was covered. Robert and his techs looked at it quickly and took care of the conversation with the company we bought the warranty through. So many great things about this experience: 1. Prompt service 2. Detailed notes and diagnosis 3. Transparency on covered service and what wasn’t so we can choose 4. Thorough inspection and recommendations for when we picked it up. Our truck runs so much better. It’s awesome to find a shop you can trust and have a great experience with. Anything my Truck needs We will be trusting 360 Auto with. Not sure where to go to have your vehicle serviced? I used to work at an auto retail shop, previous to that I worked at a dealership so I’m familiar with the work and service atmosphere, Robert stands out for customer service and honesty and that does it for me.

Best prices around. We are from Moses Lake and we drove here to get work done on our car. They were around a thousand dollars cheaper than all the places we called. Great work and great customer service. Best place around.

Although they are a little pricey, they are 100% honest and do a great job. We know we can completely trust them!

I cant ever say enough about 360 Automotive. Robert, AJ and all the guys are excellent communicators, trustworthy and always so friendly! We take all 5 of our cars to Robert and dont trust anyone else! I would recommend them to everyone!

They gave me options to what to do, and didn’t just give me the priciest option. Very honest and on time with everything. I like how they kept me updated throughout the process and even after the fix. I highly recommend 360 for any repairs, you won’t regret it.

Robert and staff have always been friendly and competent. My husband and I both take our vehicles here and have not been disappointed. Their work has been reliable and their customer service is top notch. Thanks 360 for keeping me safely on the road!

Always had amazing and accurate work done here on every vehicle I have brought in

AJ and Robert were top notch during the whole experience. You can tell they want you to understand everything that has been reviewed and what needs to be fixed. Great experience from setting the appointment to the follow up making sure everything is working and if I had any other questions / concerns. I found my new repair shop!

360 Automotive is the best auto repair shop in town! They really care! They really take the time to make sure they provide the best service. I will make sure all my friends and family take their cars to 360 Automotive. Thank you 360 Automotive for taking care of all my car servicing needs....

If I ever have to take a vehicle to a mechanic again, this is where I’m taking it. They were so great, and fixed my AC no problem after another shop said they couldn’t even do diagnostics on it, that they’d have to replace the entire system. They worked with my schedule and got it done quickly. And their shuttle service made it so I didn’t have to walk or Uber there.Honest, timely, fair, fast, and just overall really nice people. Thanks guys!

Thank you so much to 360 automotive got me back on the road quick and at a great price. Very honest and knowledgeable. I called so stressed about a car repair and got off the phone feeling relieved after talking to the technician; who was very knowledgeable and assured me that everything would be fine and I was in good hands. Everything that was done to my car was explained in detail he service was amazing and staff was kind. I will be going back hopefully not too soon.

Great customer service, fair pricing, and honest; if it doesnt need service, theyll tell you.

The customer service here a breath of fresh air. There is not a more honest and reliable shop in the Tri-City Area than 360 Automotive & Repair.

Great service, just a little expensive for me.

I came here because the dealership didnt replace a burnt out headlight - I traveled through seattle with one headlight and was SO mad! 360 got me in and out quickly with an easy fix! They have gained my business and I wont be planning on returning to the dealership after that mess!

360 Automotive is great. The are professional, timely, price competitive and do a what they say. I would trust these guys before I would a dealership. They will always work you into their schedule even though they are busy. They fix and stand behind what they do and they dont try to push unnecessary repairs. We go here first for our auto repairs.

Paid over $80 for a regular oil change and they didn’t check my other fluids. Isn’t that standard when you get an oil change? A few weeks later I ran out of windshield wiper spray.

The 360 automotive team members are true professionals. They dont treat the symptoms and then stop looking, they work to understand why the vehicles failure occurred and fix it right. Their staff is friendly and knowledgeable. They take the time to fully explain the cost, what work was performed and why, in plain language rather than the blah, blah, blah technical talk weve heard from other shops. We have been please with every interaction with the folks at 360 and intend to use their shop for all of our future automotive maintenance and repair needs.Ray D. Kennewick WA

They did a terrific job on my car!!! I had an issue with a check engine light a few days later and I lived out of town. I called them and they told me to go to another auto shop and have diagnostics run and they would pay for it! They stood by their name and fixed the problem!!I would recommend them very highly!! Very upstanding company!!

I was referred to 360 Automotive Repair by Richland Tire Factory (which is another amazing place) who were very honest in how they could not fix my AC problem. This automotive shop has the most caring, honest, and amazing guys that really care about taking care of the main problem and not add on extra fees.They replaced my compressor in my 2014 Nissan Altima and now my AC works great! I recommend this place to everyone because they answer all your questions and you will be happy with your service. 360 Automotive & Repair is an efficient and dependable shop who are truly professionals! Thanks for everything, guys!

They were very friendly, they did more then asked, which I appreciated!

My experience with 360 Automotive & Repair has been incredible. The honesty and integrity that this business has is absolutely incredible. Not only do they do great work but they are great people and they really do care about their customers. I cant recommend them enough!!

I have never had such excellent customer service. Ever! They diagnosed the problem promptly and got to work fast. The employees truly love their job and their employer. Thats says alot! Its definitely not just another shop.Thanks 360!Connie

Robert, A.J., and crew are PHENOMENAL!!!!!Friendly, Compassionate, Courteous, Caring, and Genuine are yet a few of many positive adjectives that come to mind. Lets also add Expeditious, Thorough, Honest, Flexible, Knowledgeable, Reasonable, and Kind.I send everyone I know here, ALL reports come back positive, which is rare, especially in this particular type of business. They go the extra mile (and then some) to get you back on the road quickly and inexpensively as possible. If any of our cars have an issue, we know its in good hands.

I absolutely love 360 automotive. I have had my oil changed here and tires rotated. They do not push you into getting unnecessary stuff done just to make a few extra bucks. There is a free shuttle service if you need to be somewhere else while you car is being fixed. They have integrity, honesty and compassion that you just dont see anymore. 360 Automotive is a place you can trust to get your vehicle serviced without breaking the bank.

I just had one of my cars worked on by this company. They listened well and thoroughly documented what I wanted and what they found. They listened when I told them about an available repair part which saved me money by not having to replace an entire assembly. The car was returned as clean as I left it.

Good work. Very prompted getting the job done in time. Friendly service. Love that when you drop off your vehicle they will take you home and they will pick you up so you could pick up your vehicle very good quality service

We currently own 4 older cars, plus my sons Subaru that they performed a Pre-Buy check on. So weve been there quite a bit! They are the best shop Ive ever worked with and I was referred there by several very happy customers! And they GUARANTEE their work!

Hands down the best! Trust them!!!

Great customer service. Honest mechanics. Pricing is competitive but not the cheapest. They back up their work. I highly recommended these guys!

My family and I were headed from Indiana to Eugene, OR. We made it to Kennewick, WA when we heard a squeal and realized our back brakes were shot. Not knowing the area, being on a budget, and needing to get it fixed immediately, we were in a tough spot. After calling several shops and getting quoted prices we couldn’t really afford, we found 360 Auto. Not only was the staff extremely kind and understanding, they gave us a great price and got us in right away and safely back in the road quickly! We also overheard an interaction with another customer that confirmed what a great shop and staff they are! If you are in the area or even just passing through, 360 Auto should be your first call!!

Would recommend this place to anyone...the team was able to squeeze us in in an emergency situation and get our vehicle taken care of in no time. Openly honest and forthcoming with information so we could easily make a good decision about what we wanted to fix or not with our vehicle. These guys are great!!

It was really good service. My truck was leaking transmission oil. They identify the source, repaired it and also did the required transmission service. It was at a reasonable price.

If youre looking for a reliable, trustworthy mechanic with fair prices, look no further.These guys are awesome! Robert kept me up to date with everything that was going on and even brought me back to look at my car. Their open door policy is something that should always be appreciated.On top of that, being that I had just bough my car from Spokane and had issues on the way home, he helped to negotiate a deal with the dealership so that I wasnt stuck with the whole $1,300 repair bill, and got my car repaired and driving very quickly, given that one of the parts I needed took a couple days to get in.

This was my first time here. I brought in my 1987 vanagon Westfalia. It had a parasitic drain that these guys knocked out in a heartbeat. Not only did they diagnose what was draining my battery fast. They took care of me in a very professional manner. Super friendly. I highly highly recommend 360 Automotive and repair.

Definitely my go-to shop now. Ive only gone twice so far, but the customer service is always stellar. Gerry always picks up the phone with excitement and ready. Robert is super kind and patient and always willing to explain whats going on. They both provide the best customer service that I have seen, especially for a mechanic shop! I recommend this place 100%

These people are AMAZING. First class business professionals. They used all the up to date diagnostic tools and found my trucks issue. Fixed it with a warranty and had me back on the road in no time. I recommend them to everyone and I will definitely be returning here every time I have an issue with any vehicle.

They are thorough, honest and fast! We have taken two different vehicles in and they are so good about calling to discuss options before they do the work. Robert is great!!

This place is great you got a problem with your vehicle this is the place to take it to

These guys take care of you. Ive been going to them for around half a year so far and Im always pleased with the service I get. They will go the extra mile to make sure your car is really all fixed up.

They are absolutely amazing! I highly recommend you take your car woes to 360. Automotive. They are straight forward with you. I was totally prepared to ride the bus home, but was pleasantly surprised to find that they would take me home or to work. After my car was ready they picked me up from work. Cost is very reasonable, and my car is back on the road!

This is the place to take your vehicle for repairs/ maintenance! They are very honest and thorough. Robert and his team went above and beyond and helped explore options. Thank you Robert & 360 Automotive team!

I dont trust any other repair shop, only 360 Automotive! They are very fair priced, efficient and they know what they are doing. They are honest, and super helpful. I highly recommend!

AJ, Robert and the crew worked on my 2010 vw Jetta tdireplaced a cracked intercooler, fan assembly, etc..at first try the engine light was still on...Retested and replaced a throttle body sensor at no chargeThis level of customer service is nearly extinct!!!!!I will recommend their services to any and all..Sincerely, Jeff S.

I was blown away by the level of service from 360! From reception to the quick response from their team, my expectations were exceeded. Robert was extremely helpful and the team was able to diagnose the problem with my car quickly and efficiently. I will only take my car to 360 from now on! Thanks guys!

If you are looking for an honest professional shop, this is the place. The owner and staff are amazing!! Personal service, communication, quality repairs, for a fair price. I cant say enough about them. Go see them and tell your friends too. I went to them because a friend told me about the great service they had.

Update: After having posted this review I was contacted by the owner. Wow! Here is a man that cares deeply about his business and his customers. We had a brief discussion about my displeasure (of which I never expressed outside of this forum) he reached out to apologize and offer to resolve my issue. Customer service like this is rare and should not be overlooked. I redact my passive aggressive post and say unto you... If he cares this much about my small opinion. Imagine how much he cares about your vehicle and your business.Well done sir. Well done.Sean,Staff at the counter were friendly enough. But after $119 for an inspection that told me basically that my uneducated guess was right. I left with my car making a horrible squealing sound that wasn’t there before. Not much else to say...

Only place I will take my car and truck. Only place I recommend. They are honest, upfront, and they communicate very well. Every time I do business here they explain the issue, (even take me back and show me) give me all options, and there are never any surprises. They are the absolute best.

Gone to 360 for many years. Has always been honest and lets us use our own parts if cheaper.

I have had two vehicles worked on now. Will never go to another mechanic in the Tri Cites...period. Are there other great mechanics in the area? Im sure they are. Robert the owner is extremely honest, communication of issues and fixing options are explained, in almost over detail. His entire team seems to echo his candor and professionalism and their work is fantastic. If your looking for a review to sway you to try them out, i hope this is useful...i also came here based on previous reviews and have 100% satisfied with both experiences.

I cannot say enough good things about this shop. I was having a problem with my car smelling like propane anytime I turned the ac on and was driving 60 mph or faster. I called 360 Automotive and Repair and they were able to get me in at 0815 the following morning. Additionally, the diagnostic took only 45 minutes. The result was that in the future I may need to replace a certain part, but at the time it was unnecessary. The problem seemed to resolve itself before I got to the shop. They replaced the air filter for me and charged me only for that part, not for completing the diagnostic (their time). I was extremely impressed with the timeliness, professionalism and dedication to getting me back on the road. I will definitely take my car to them again in the future.

Great service great people very friendly very honest and fair pricing. Only mechanics I’ll bring my car to

Wow!!!! So happy I found a great mechanic! Honesty and customer service like it was from the olden days where they just take care of you! Ive had work done on two of my cars and am so impressed! Thank you Kevin for referring us. My mom even wants to come from Spokane and get her car fixed here. Lol

I usually don’t write reviews but thought I needed to in this case. Very personal with fair prices and great service. It is nice to have a shop where you don’t have to question the price or work itself being done on your vehicle.

Excellent and very fast service on my vehicle which had an ignition issue and a severely rattling steering wheel. AJ kept me updated and he was really cool and explained everything thoroughly. Even provided a ride back to work.

We pulled into town to visit family for a few days late Thursday afternoon last week. Grabbed a coffee, put it in reverse and heard a clunking sound. The car is a 2013 Ford Edge with a known history of power transfer unit failures and this is immediately what I suspected.I quickly went online before shops started to close, found 360 Auto with numerous positive reviews, then called and told them my situation. They told me to bring it in in the morning. They knew we were only in town for a couple of days and got right on it to diagnose the problem. Id already driven away (in a borrowed car), but Robert, the owner, called me and told me that the transfer unit had a cracked casing and he wanted to show it to me.When I got back, he took me to the car on the rack and I saw the long crack with a little oil leaking out. He had already called the Ford dealer and found the replacement and said they could have it done that day. We were scheduled to head back to the Oregon coast the next morning.After it was replaced and ready to go, they showed me the broken part and the internal damage that had occurred, including the pasty, smelly oil that had broken down in the case and turned to sludge, which is why it broke. I asked lots of questions and the crew were all very knowledgable.So, all is well. No problems. Back on the road Saturday morning. Robert and the crew are professional, courteous and efficient and I highly recommend them. I really appreciated the whole experience. They even did the work for free! (just kidding).By the way, if you have this same or similar Ford vehicle (other models have this problem too), get the transfer unit oil checked ASAP. Ford says its a maintenance-free part but it is NOT. It sits above the catalytic converter which bakes the oil over time destroying the part. The oil was too sludgy to even drip out. We only had 56,000 miles on it. Robert said to replace the oil every 30K miles on the new part and it will be fine (yours may already have some internal damage).Also, there may be a burned oil/natural gas/propane smell inside the car when you come to a stop. I found two possible problems for that and this was one of them. This fix seems to have solved the smell problem.

My family and I were traveling through town when our alternator started rattling. The guys were able to quickly diagnose the problem and fit us in without an appointment and get us back on the road fast. Guys were completely honest and fair about pricing parts and labor and didnt try to upswell or over-charge. I chose this shop because of the previous reviews noting how fair and honest they were and I agree. Very friendly people and clean and comfortable waiting area.

These guys are great. Their customer service was amazing and they got my car in and out in the same day so I could keep out of this heat and get back to work. Thanks I will definitely take my future business to you.

These guys know what they are doing. Robert is honest and fair and a great guy to work with. Best shop in town!

These guys are amazing. Its refreshing to find an honest mechanic who takes care of you. Definitely recommend, I take all of my vehicles here.

Car was done sooner then expected. Very professional establishment.

Very helpful - our car was smoking while traveling to Oregon on a family trip and went to the shop right as they were closing. They figured out what was wrong and were willing to have someone come in the next day when they were supposed to be closed to try and get us back on the road as son as possible. Really friendly service. Wed recommend to anyone in the Kennewick area!

Fair pricing, honest work, great customer service. I absolutely recommend everyone to make 360 Auto there first choice in automotive repairs. Couldnt be happier with my experience.

Very honest and respectful

Always treated with the BEST CUSTOMER SERVICE ever! I HIGHLY Recommend them. Fair prices a a great turn around time.

Robert and his team have earned a customer! Its always refreshing to find honest individuals that reflect my personal values. Robert is a person of integrity and straightforwardness. He listened thoughtfully to my complaint and how I wanted it to be resolved. The repair to my vehicle (front brake/rotor replacement and caliper diagnosis) was completed before the agreed upon time and was within what I thought was a reasonable cost for the repair. Roberts shop was my second choice only because I already have a regular mechanic, but due to scheduling conflicts I was forced to go elsewhere. Robert and his team got me in the same day and were willing to go the extra mile to get me out the same day, luckily I did not need them to rush (haste makes waste).

On a road trip to North Dakota with my newly bought used car and it breaks down and starts smoking. These guys (and gals) got me in immediately and started making calls to make sure they could get any possible part needed in a timely manner. They even worked their schedule to get my car fixed and me back on the road next day. Great service, very knowlegdable, and positively the saviors of my road trip back to college. Absolutely will recommend to anyone I meet.

I love this place because they fixed my car

My car heater had recently stopped working and I took it to a different shop spent tons of money and he could still never fix the issue, I stopped by here yesterday within 2 hours my car was fixed and the service was phenomenal! Super thankful!

Best mechanics in tri cities

Absolutely amazing customer service! Quick and reasonably priced, too. Theyve made a loyal customer out of me.

Incredible customer service, very professional and detail oriented.

Always a good experience and the service is better than 5 stars. Highly recommended. Robert and his team are awesome!

Straight forward and honest.... a little pricey.... but you get what you pay for..... and no worries makes it worth it

He could have fleeced me as an old codger who couldnt figure out why his AC wasnt working. Guess what! He didnt. He showed me the proper way to activate cool air in my Caddy. And he didnt charge me. Just said to have a wonderful day. He made my day. 360 Auto is class act. They surely have my future auto business.Frank A.

They are good at what they do at a very fair price. Treat u like family. :)

Best auto service Ive ever experienced. The heater and defroster quit in our car in freezing weather and we are from out of town and was desperate to get it fixed to get to a graduation. Thank heaven it was just a fuse that needed to be replaced. Didnt even charge us for the fuses. Just replaced it and saw us on our way. What goes around, comes around! If I could give them 10 stars I would!

They are very friendly and knowledgable, but their price for diagnostics was a little high, when compared to others.Pros:Awesome staffSkilled workersCons:Slightly higher prices (you get what you pay for)

Truth be told best experience ever, they were honest fast and didnt pressure us into unnecessary repairs. Good group of folk

They are always a smile on there face, if I have to get my truck repair or just oil change they take care of me, best shop in town

GREAT SERVICE, NICE PEOPLE AND I GOT MY VEHICLE BACK VERY FAST. WE ARE HAPPY WITH THE JOB!!

Robert and crew are friendly, honest and do good work at great prices!

Had my classic Buick Reatta repaired here. I also trust them to do oil changes on my Maserati GT. Honest, dependable and fair.

Great work. Exceptional prices. Honest and easy to work with. These are the qualities that all businesses should have. They are a cut above the rest.

If you want your vehicle fixed right the FIRST time - this is the place to go. The staff is courteous and patient, and the office is clean and cheerful.I was stuck out in the country and the owner and his mechanic came allllll the way out to check my truck and fixed it!! Who does that? Generally I would say absolutely no one, however 360 Automotive & Repair did!! I highly recommend this company! THANK YOU soooooooo much for saving me!!!

These guys are the most honest mechanics youll ever find. They review any issues with you regarding your vehicle and advise what can wait and what needs to be addressed ASAP. They go out of their way to take care of your vehicle and get your back on the road.

Honest, knowledgeable, friendly, reasonable, doesnt do what doesnt need to done, fixes any errors without a problem. Highly recommend them.

The staff is friendly and always willing to help.

Best place I have ever been to . Honest people and I will always come back to them . I recommend it to all my friends and family thanks a lot ROBERT .