Please read!! As a former member, former trained employee, and now current member again, I can honestly say I love this place and what it has to offer. The contract explicitly states all costs and policies and is immediately emailed upon signing of the membership agreement. The TSA’s also summarize what the consent says so you know what you’re signing as you go. There are also walk in/non contract packages if you don’t want the commitment of a contract! It’s also the cheapest workout option in comparison with lifetime and orange theory. It’s a unique, satisfying workout experience. The staff is always eager to help as well as Robyn, the manager. I have had experience with customers who are rude and don’t want to pay for cancellations or memberships, but if you read the contact, everything is there and no one is misleading.

I joined last month and I absolutely love it. I like how there is an app and by signing into it and scheduling my classes it holds me accountable. I also like the rewards, each time I workout I use my watch to record the calories, which in turns pushes me to workout harder. The studio stays clean and that’s something I was worried about with it being so small. Everyone picks up after themselves and sanitizes which is great. Thanks y’all, I can’t wait to refer more people to the studio.

Went for the first time today and it was such an amazing experience! ELISA was amazing! She was so nice and attentive to us. She went beyond our expectations! Amazing place! Amazing Staff! Absolutely Loved it!

Love it here! Very sanitized and Robin is just lovely! Will be back again soon!

Went for a trial today and loved it immediately !! I signed up for a membership great way to work out and Robyn was so kind and helpful!

This place is a total rip off. My husband has been a member at this place for a couple of months now because they say try it out for 90 days and if you don’t like it you can simply cancel. They proceeded to leave out the part where you have to pay an extra 2 month membership to cancel! The manager Robyn has poor communication skills don’t ever let her sell you a membership! I would definitely not recommend you signing up with this place, they only care about your money!

I ADORE Hotworx! Robyn is just the sweetest, and I was so thankful after a traumatic event in my family that she welcomed me with open arms to the Cinco Ranch Location. The gym is extremely clean, and the staff is wonderful. Michael has always been kind to me since I originally signed up in the Heights, and I’ve been a member for a long time. I love the variety of class choices, and it’s such a stress reliever for me every time I come in. Thank you, Hotworx for keeping me mentally and physically well.

This has been the best fitness investment I have ever made! There is always a welcoming vibe from the staff at Hotworx, and their customer response has been stellar since the day I signed with Mrs.Robyn and the awesome staff!! I have had five prior, back surgeries and the combination of heat and hiit training brought strength and mobility back into my life. I am a Hotworx lifer!

Love Hotworx and Robyn Couldnt be more helpful and knowledgeable what Hotworks has to offer. Thanks to staff for being supportive. It should be 10 stars lol .

100% a complete scam. My experience mirrors some of the other negative reviews you see here. This place has completely disgusting business practices that involves lying and intentionally misleading customers.When I first came to this location I spoke to the manager, Robyn, about costs and membership options. I specifically asked here if there was any contractual requirements to remain at the location and if there was any cost to quit. She simply told me that there was a 90 day requirement after which you were free to cancel no strings attached. That turned out to be a complete lie. I finally decided to cancel after months of paying them despite not having the time to show up but maybe 3 or 4 times total. You would think they’d be happy enough to have received the free money from me. Instead, when I went to cancel in person I was told I would have to contact the manager because she wasn’t in office, and that she would handle my cancelation. Instead, when I emailed her to cancel I was met with two responses trying to make me stay, and finally a response saying if I chose to cancel my options were to either pay for the next 2 months or a $99 cancelation fee. This was 100% not what Robyn told me the first day we spoke, and she in fact lied because I absolutely asked her if there was a cancelation fee when she told me there wasn’t. As you can see in other reviews, this is something she regularly does. When I emailed her about this, she responded that I must of misunderstood my membership agreement, when in fact this is clearly a strategy she uses to mislead new members.This isn’t the only issue I’ve had with the facility, they also tell you that you can freeze your account at any time, but they fail to tell you that they also charge you a fee for that frozen month. They also try to scam new members by setting higher prices, and then if you try to leave without a membership, suddenly they can offer you a lower cost. This place is just riddled with shady business practices that are intended to milk the customer for as much of a profit as they can.Beyond the management issues and the lying and scamming, this place just isn’t worth the incredibly expensive costs. You get crammed into a small heated box with another random person which certainly doesn’t feel safe given the state of things. The space is barely big enough to do some of the classes, and in some cases (if you’re tall like me) there’s not enough room to do the exercises. I ran into this issue with yoga. The exercise space in the back is nothing worth paying for, just some free weights and a pull up bar. I was paying nearly $60 a month for this, and that was the discounted rate! When emailing the manager she acted as if this was some kind of fantastic deal since some gyms had much higher fees and year long contracts. I’ll have you know, prior to coming here I was paying $20 a month for a planet fitness membership that was month to month, no contract, included my wife, had access to all their amenities and equipment, and allowed you to cancel at any time, no questions asked and you didn’t have to jump through hoops or have a manager present to cancel.Again, you can seem from other reviews that I’m not the only one to have issues with this place. Your money is way better spent at a Planet fitness or 24 hour fitness. A real gym will cost less and not try to scam you like this place.

If you are contemplating signing up for hotworx please read this before you sign anything.The shorted version is i was forced (by contract) to pay about $300 and only used hotworx twice...if you want more details please read. The owner, Robin, doesnt care that I spent hundreds of dollars without using it; she just cared about the contract. the owner did have a legal right to take my money but also she chose to take it even when she knew my situation with that being said here is the long version...I joined summer 2020 because I had a friend who worked there and it seemed like a great place. They make you buy a special $80 mat “heat resistant”. I ended up getting a serious injury the second time I went (3 slipped discs). My friend told her boss this and the boss said “she couldnt have gotten injured” and infered I was lying, my friend who worked there relied to me. I was offended she talked like that behind customers backs but that wasnt even the biggest issue. I wanted to cancel right there because I couldnt walk let alone drive to use a gym but they trap you in a contract where you have to request to leave 3 months in advance or pay $100 to end the contract... I ended up putting the membership on hold,I believe paying $10 a month to not have to pay the $50 per month. I do this for afew months because I physically cannot walk without my spine condensing on itself. In August I end up leaving houston for college (also have not been back to houston since) and try to end the contract again but get the same response. I even told Robin my situation twice and requested the fees canceled because I obviously didnt get any use of her place. And I thought this was resolved around october but I got more phone calls telling me I owe then $79 to end the contract. Almost 8 months and $300 I am officially away from this terrible business. Also the employees are good but none of it worth the heartache and stress it caused to me. I bet Robin will reply “but the contract is legal and no you are wrong we tried to fix the situation”

TERRIBLE. Do not buy a membership from here! I promise you, you won’t enjoy it. Don’t even try getting a membership here: the manager Robyn, told me specifically that I would be to cancel for FREE after my first 90 days. I decided to cancel because the gym is way too small and I felt claustrophobic in it after my 90 days, and she basically lied to me. She said it will still charge your card for ANOTHER 3 months after you cancel? Like what? These people ONLY want your money. They’re still charging my card. I haven’t gone in the gym for 3 months. How unfair. If they wanted to cancel it they could, but they’re thieves. They will sell you with lies so you could come and buy their membership immediately. Next time, management shouldn’t lie for sales. There’s a whole pandemic going on, there’s no need to scam customers for money.

The staff members are very helpful, great location!!

LOVE LOVE LOVE. I heard about infrared saunas when I went through back pain and surgery and tried it. It was amazing how it made me feel. The stress relief is also amazing. I feel amazing after a workout. If you haven’t tried it you must!!

Great Work Out excellent place

Great facility. Even better owner. After a few technology issues, all appears to be corrected. Thank you Chelsea!Incredible workout and facility is clean, stocked and in great working order for an anytime workout!Sharon Wright

Love it! I always feel good after leaving here.

I just joined HOTWORX today but Im already in love! I went in for a free initial session, tired from my work day, and after 30 mins of pilates/row I feel energized and invigorated. I love the automation aspect and convenience, and the heat feels so good in getting my blood flowing. 24 hr access with complete control of my experience is a new standard for me! I felt very comfortable, secure, and well informed by Chelsea.

I recently joined Hotworx about a month ago (more/less), but I love it! The staff and and Chelsea are all super nice and helpful! I make a point to come 4x a week and have already seen some results. Thank you, Hotworx!!

Love love love this place. Chelsea is very knowledgeable and always there to assist. Facility is very clean.

Absolutely love Hotworx. It’s so great for busy moms. The owner, Chelsea, is amazing! She is so knowledgeable and encouraging! I highly recommend Hotworx!!!

Love the workouts and the positive energy you feel here! And of course I love all the health and fitness benefits!!!

I signed up back in April, at the time I spoke to the owner and after she explained me how it works I specifically asked her if there was a contract and said no maam, just try it for 3 months if u dont like it just simply let us know before or even right when the 3rd month expires, if you decided to stay then we can do it for a yr and u will need to give us a notification in advance if you decided to cancel. Right now Im about to be 3months and due to my extensive work schedule I cant continue and I even just used it for maybe 5 times for the 3month period. Now that Im calling to cancel. They are telling me that I cant, that I need to give them 2 months notification in advance!!! I asked to talk to the owner and apparently shes not available today was my second attempt to get this resolved. Im very disappointed on how some ppl get advantaged and dont really care. The person I talked to apologized and said that there is a policy and they cant do that that I need the 2 months notification, do you think Im lying about what she told me? Im not lying and if she is the owner she should be more professional and stopped telling wrong information just to get clients.

Whoa! I didn’t know 30 min of Pilates could burn that many calories! I’ve done traditional Bikram yoga in the past, and thought I was prepared for the infrared saunas.Nope! Similar, yes .... but so much less time! I’m waiting on the “afterburn” to stop before I figure how many calories I can really attribute to the workout.Going back to try the cardio, ISO and yoga!

Excellent place