Ive been very pleased with this brookside. The staff are very knowledgeable even on much older machines. They were able to give me suggestions on how to fix my old machine on the cheap and keep it running until I can afford the oem parts. Theyve got my business indefinitely.

Was looking for a Z515 and J was able to hold one for me. Walked in paid and had no issues nothing more I can ask for. Would recommend for anyone looking for a quick and easy transaction.

Nice store, plenty of selection. Staff is really friendly and explained everything I needed.

Michael was great. I was in to look at or Purchase a zero turn . With his help i ended up buying one.Thank you.By the way this is the second one Ive bought here at Brookside.

Good machinery good prices .Good service .

Really good place you can get all you need from them Thank you so much Mr. Michael

Always pleasant, never has my stuff in stock!

Bought my D130 there in 2013. Outstanding service and sales. Everyone from the technician, parts, delivery/pick up and sales are outstanding when it comes to customer service. No hard sell and good solid advise on whats best for your individual situation. I highly recommend them.

Tried to support a local business but was not treated as a local customer. Upon entering was not greeted by any of the staff, no one even attempted to make eye contactPurchased an ATV which had to be brought back due to Transmission problems, a brand new ATV. They gave it a quick wash but had little to no air in the tires, was missing emblems and told me it was just a sticker and tried to downplay it. When I asked for one they made it seem like they didn’t have a “just a Sticker.”Had to stand up for myself to have it replaced for a new vehicle, they attempted to fix the first one as I stood outside in the sun for 2 hrs. Again none of the staff communicated anything to me, had to go into the shop and ask what the problem was.Finally got a new vehicle after wasting an entire day, brand new vehicle had to bring it back as the spark plug was not connected. Obviously they do not look over the machine before they give them to a client.That machine now has 40 hours on it, had to bring it to a different dealer as I do not feel comfortable with the Brookside Katy location. Machine needs a new carburetor, only has 40 hrs.Called to speak with a “manager” parts guy chuckled at me said they didn’t have one but will transfer me to service guy.Don’t waste your time or money here like I have, will be a memorable experience for the wrong reasons.

Great place to deliver John Deere products..

The worst service, I will never buy anything there.I bought a chainsaw then one hour later when I started to use it, it broke down, I dropped it to the store and they wanted to charge me for repair it and new parts! Then I call to the warranty and they said that I don’t have to pay anything, I came back to pick up the chainsaw and again they insisted on charge me $53 just to put the bar and chain that I have to pay also. (3 minutes to do that).All the people there are in bad mood, now I understand why they have few customers!

Brookside is very professional in every area--sales, parts, and service. I have purchased several tools and a lawn tractor there. Sales people can answer all of your question. You can be confident that youre getting what you pay for. They can fix whatever they sell, and they always seem to have the parts you need.

Extremely friendly and helpful staff. They helped me with a technical repair question and never tried to sell me anything nor try to convince me to do something I did need to. Will be going back soon just to support the business.

The parts and sales departments are great I would give them 5 stars all day. Very knowledgeable and friendly. The SERVICE department is a 0 star! The last time I took my Z535M for warranty work, I had to load the mower myself and it was left outside parked on top of an ant pile. So I had to fumigate it before I could use it. I have to drive 40 miles to SHOPPAS in E. Bernard to get real service,

If you are closed because of COVID, you need to update your website. I drove all the over to your store from Cat Spring only to find out your closed.

Brookside Equipment always does a great job of taking care of our equipment. The parts and service guys are very knowledgeable. Their service is great coupled with a quick turnaround on equipment repairs. I recommend using them.

Excellent, ask for Jay will not be disappointed

Have been taking our equipment to Brookside for years...always have been great to us on the sales side. The service has never been great but never bad enough to leave a review on it until today. My dad had taken my Stihl chainsaw in for service right before Christmas of 2018. I used the saw one time to cut the end of our Christmas tree off and it worked fine. I didn’t use it again until July 10th. A family friend of ours had a tree that fell on their house and we all got together to cut it away and haul it off to a burn pile. I bring my saw out and it doesn’t fire. I try and try all that I know to do but it never fires. So I took it back to Brookside today. Tag still on the case with the work order number on it. I explain to the guy what it was doing and he says to me it probably needs another flush and will be $175. Keep in my mind this is what my dad just paid before Christmas when they went through the whole saw. I explained the saw has sat for barely 6 months and asked if there was a way he could look it up by the work order number still on the saw he told me there was no point it was going to be $175 regardless. A brand new saw would be around $300 so no point in paying them again to do a repair that didn’t last the first time. Needless to say my family and friends will never do business with Brookside again.

I just dropped in to take a closer look at the tractor I plan on getting in a few months. Doug Schmidt was very helpful and answered all my questions. Im looking forward to closing a deal on a tractor package with them!

Great, friendly staff. Store is nicely set up with plenty of room to walk around and easily see merch. Awesome selection of equipment as well

Customer Service is pretty good up front. Guys out back were very helpful when I picked up my grandmothers chainsaw. Plus they have a really good looking young lady as their secretary thats really sweet when she answers the phone. Awesome place after all.

I remember when this place was Rice Belt Implement when farming was a big part of katy Brookshire in the 70s and 80s

Brookside is good for my Garden Tractor. I use them for replacement parts, and tune up needs. It keeps it running like a deere!!!!

Friendly knowledgeable service personal

Called this place to get a price on equipment and they are so rude. If they dont like there job why are they working there.

Good place to get John Deere parts and material. They do carry some welding supplies.

They have a nice clean store and have lots of options for John Deere products .. But john deere service parts they rip customers off with there over Price john deere diagnostic fee and labor fee and yes even dilvery fee high $70!! 40 ok 50 no problem but $70? Thats a brand new battery P.S. they dont fix your problem the first time..they dont expect after market parts or different brands parts just because they only want you to pay warranty parts for OEM John deere parts only ..diagnostic fee over $300 for 3 hrsLabor fee $115? Or $110 per hourParts fee not cheapThey dont give warranty on their parts .. I guess unless you buy their warranty when product new or what everIm.not a happy camper .. Might even go to a different brand mower for next season

I went to Bookside in Katy to purchase new front tractor tires. I was told to go to a tire store.

Purchased my John Deere tractor here. Great service desk, always had parts for my old walk behind mower which made my decision on the tractor.

Excellent Customer Service; friendly helpful staff

Purchased my tractor from there great service. I even have an old John Deere push mower and they still can get parts for it.

Made our yearly hay equipment purchases streamlined

Great service excellent experience will definitely be back

Service Department people in the back do not fulfill the warranty, I had bought a chainsaw & was faulty in the same week & did not fix the issue.

Pricey but good inventory

People who work at this location are extremely rude and ignorant to the point to where they are unable to help you with basic requests

Great service

Good

Bad customer services

I give it 3 stars because there are almost always no parts in stock, you have to order and wait for them to come.