Our building depends on this company and they are completely the worst company ever. Bad work, no communication and have no interest in helping customer. If I could rate this company with negative stars I would. Avoid this company like its a cancer. They are not good people, nor company. Horrible business. I will be contacting the BBB about this shady ran place.

They dont keep their promises on when they will repair your elevator and also will delay the repair until after hours in order to get you to pay them overtime. Do Not Use If You Can Help It!

I inherited a contract with Otis Elevator. The services I received would be mediocre. My rep Stacy Johnson would often times try to help me, but, Robert Durham repeatedly ignored hers and my emails when I would request status on my wind up key, that we paid for, and didnt get until 90 days after paying for the key. Trying to get an ETA and update as we waited was truly like pulling teeth. I have documented emails that show Stacy would request Robert to answer one of my emails that she was CCd on and he never would. We also waited on rollers that were included in the contract to be installed. I had been waiting on rollers since October 2019, my contract expired February of 2020. As with the safety wind up key, Robert did not respond to my emails and gave me the feelings that he did not care about the contract or my needs. At one point Otis sent a tech out who clearly replaced 1 of the rollers and left the others in place. I again continuously begged for an update and was strung along for almost 5 months until I got a final email from Stacy saying that she believed all rollers were replaced, despite the pictures I sent her proving otherwise, and that since our contract had now expired, Otis would no longer be performing any roller replacements and would not be performing anymore work. We have a new contract now with a new company and the difference has been night and day! I will always remember the services I received from Robert and Stacy and will do my very best in the future never to use this company in my career again.

Theyre horrible. Bad service and not truthful. Service manager hung up on me. Avoid at all costs.

Wasnt very good at all. They didnt go off of their advertised menu and put Italian sausage in their gravy and i am allergic to fennel! Thank goodness i only had a tiny bite so only a little rash and puffy in the face. The eggs werent very good and the hollandaise sauce for the eggs bennidict was disappointing.Service wasnt terrible which is why they got 2 stars.