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Mobile Revive - Westport
544 Westport Rd, Kansas City, MO 64111, United States
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Mobile Revive - Westport

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Ca
Review №1

This place is amazing! I’ve been there three times now and each time has been great. I went in today because my phone kept shutting off and only showing the apple symbol. Alex helped me out and had the issue resolved within an hour. Some condensation had got in my phone causing it to glitch and he saved me the stress of possibly having to get a new phone. It also got fixed for a super reasonable price. Alex and the whole team always have really professional and personable customer service. Mobile revive is my go to any time I have a phone issue. I highly recommend them as the first place to go to for phone repairs!

Jo
Review №2

Great Establishment. Good people and Wonderful service. Thanks to Jay the store manager! He was great!

Bo
Review №3

Honestly the employee were humble and helpful. Went in twice for my phone screen and it went super smooth and the kindest of people there! They really fast on fixing my phone, they try to make it quick as possible with great quality! Most postive customers service!(+100 to going again...hopefully not, phone dont break on me)

Co
Review №4

Absolute pros, courteous, and quick turnaround. In my humble opinion this is the best service for the price. I’ve had an iPad and iPhone screen repaired after a spider web crack on each and both look like new again.

M
Review №5

AMAZING!!! Come here!!! They are so helpful professional and they aren’t just trying to rip you off. They want to help you and have a super nice place super clean and quality people place and service. The guy who helped me was a great guy I’m only going here from now on!

Im
Review №6

Extremely rude....tried to explain #1 new battery installed they had it for a week waiting for parts and handed me a dead phone.#2 my bill said balance due $0.00.Invoice total $40.00 I paid $40.00 and balance due $0.00.I get there and its 54.oo on top of the $40.00. I felt its misleading and expressed that to a complete losing his mind employee screaming this was his house and he didnt understand how the general public could be confused. He took that very personal and began yelling. The manager sent him to the back of the store. Extremely rude and the only person to complain to was him or his manager who also couldnt understand. Phone still isnt charging and has black screen. Do not go there if you expect quality service.

Ch
Review №7

I was skeptical at first not because of this place in particular but to have someone fix my iPhone 11 screen. I was able to set my appointment online without hassle. I was able to even call the store and speak to someone right away about pricing. I was able to arrive early and they were able to fix my phone perfectly within an hour! I’m way impressed with the service, quality and experience! I hope I don’t break my screen again but if I do I will go here again! So thankful!

Je
Review №8

Just when I was ready to give up all hope and was completely heartbroken that I was losing all of my photos of my children because my phone was damaged these guys kept their word and brought my 11pro brick back to life. I had gone to UbreakIFix just to be told there was no hope, made multiple phone calls to other businesses who just the same told me there was no hope for my phone even the Apple store told me I just needed to buy a new one. I was quoted $2k or more just to retrieve my data. I called these guy this morning and they gave me HOPE and were so nice and helpful. They were very professional and made me feel so much better about the situation and didn’t hide and extra just but we’re upfront and respectful. I cannot stress enough how thankful I am for these guys! It turned out it was just my screen and everyone else was quick to turn me down. I would trust these guys with any of my electronics and phone needs!

Kr
Review №9

These guys are amazing they have helped me and my mom several times always nice and take good care of us explain everything and will be fully honest about the repair and cost

An
Review №10

I was able to get in and out in a quick fashion. the guy in their was nice and was really quick.

jo
Review №11

Thought my charging port was done. The dude here cleaned it out in 5 minutes and it charges like new. Fantastic service!

Hu
Review №12

Had a wonderful experience with JAE store manager down here at mobile revive. Always a helpful experience with these guys. Professional and experienced well priced guys definitely recommend.

Ha
Review №13

These guys know their stuff. I took an old phone there, they replaced the battery, and from their inspection of the unit, warned me that I was living off borrowed time with the motherboard. They were totally right. They then diagnosed it when the mobo did die, did it quickly, and without a charge. I would definitely recommend these guys and will take them any unit to repair. When I bought my new phone, I purposely left off the accessories to purchase those from them.

Ke
Review №14

My phone had the case come off, I had it sent here, and they were able to get a battery sent in the next day and get it up and ready.Great Customer service, great staff, I would recommend their service

Ch
Review №15

Excellent customer care. Instant fix, reasonably priced best experience I’ve had with repairing phone thanks mobile revive crew

Da
Review №16

As advertised fixed my sons phone in 2 hours. Would recommend.

To
Review №17

I needed a new screen for my iPad. Time was short as I was heading out of town.They acted upon it immediately and had it done the same day. They were very informative, helpful, and professional. Very highly recommended.

Em
Review №18

Very helpful, friendly and honest staff. I scheduled a meeting to get a quote for repairing my phone and the guy attending was very professional. He immediately knew what was wrong with my phone and gave me a quote. He cleaned my microphone because I told him I had problems with the audio and he also explained that getting a new phone was around the same price than getting the new screen repaired. I think this was very honest from his part and very kind. Highly recommended.

Al
Review №19

They fixed my S20 Ultra same day. Customer service was amazing. The guy there was extremely transparent about how the pricing works and very knowledgeable. Definitely will be going back again.

Sa
Review №20

I came here for a screen replacement and they had it done in 30mins!!!! This place is amazing. The service is just as amazing!

Ty
Review №21

Wow. This place- the staff and the service- are outstanding. Dealing with my cell provider is quite honestly one of the worst possible ways that I can imagine spending my time. Ive had two fully shattered (basically leaving the phone unusable) in the last year. The first time, on a whim I looked up and visited Revive. The staff was awesome, and since I was in a pinch, the pricetag for repair was as reasonable as I would have hoped for. The staff was informative, friendly, knowledgeable, and Quick. When the same thing happened to my phone again, I went right back. They helped out, and actually gave me a small discount upon my return. Yesterday, I found out that I wasnt able to upgrade my phone for another 30 days. But, I needed to have a phone in working order for some travel I will be doing before then. My much older iPhone had a battery life of 50%. It just was on its last leg. I brought it to Revive to check out what the cost would be to replace, and it was Much more inexpensive than I had planned! The staff took care of me, and my phone, with a sense of urgency and a no problem, we got this attitude. In an hour I was good to go, and my older phone is operating like it used to. Cant say enough about the positive experiences Ive had here. This is officially my first Google Review. This place and these folks deserve some props, for sure.

Ti
Review №22

These folks couldn’t be better to work with! In and out in great time, solid work, and saved my devices from the hard knock life I put them through. Highly recommend!

Ra
Review №23

Great service providers. Pleased with the service and all phases of my visit

Ky
Review №24

I came in last week with a broken phone from a vacation. My phone had not been in the water or even near it and low and behold it had water damage and AT&T wanted to charge me the entire price of a new phone for it. Thankfully Alex and Jae were so great and able to get rid of the water damage and really help me and I appreciated their act of kindness greatly!

Ni
Review №25

Alex has amazing customer service. Veryprofessional and patient, he was thorough and knowledgeable about the issue with my phone. I will definitely be back for service on my other devices.

Da
Review №26

This shop was recommended to me as one that has more experienced technicians than some of their competitors in the metro. I made an appointment for the next day on their site, selecting my model of phone and the repair I needed to have done. Showed up at the scheduled time and the first employee gave me a reasonable quote and then went into the back to see how long it would take to order the needed part. After several minutes a second employee came out and told me that actually they wouldnt perform repairs on my phone at all because there are apparently too many screws inside it to keep organized and they would end up damaging the phone more. So, points for honesty there I guess? I asked why my model of phone could be selected in the menu on their site, which he had no real explanation for. He said he had been just about to email me to inform me when I came in (at the time I scheduled, meaning it would have been too late to save me the trip). One star for straight up refusing to do the work and wasting my time (45 minute round trip to get here over other shops much closer to me because they were recommended as having better techs).Edit: within 20 minutes of my posting this review (coincidence?) I received a call from Mobile Revive. The guy said he had discovered they now could order a different part which would make the repair on my phone possible for them to perform after all. To his credit he did apologize repeatedly for wasting my time and giving me incorrect information. However, Ive already found another shop willing to perform the repair for the same price where the staff gave me more confidence in talking with them. I will bump this review up to 2 stars though for the effort to reach out and make things right.

Ma
Review №27

I went in with a screen glitch and he helped me do a hard reset right then and there! Also replaced a screen protector no charge. J was super helpful and professional! I will definitely recommend this place to everyone and will be going back whenever I need my phone fixed.

Ju
Review №28

This is the spot! Professional services and all around great value. I strongly recommend them for your electronic repairs and protections, theyll have you covered!

kr
Review №29

I have been here a total of 3 times always a great experience. First trip I got a iPad 6 screen repaired took 3 days and looks brand new. 2nd trip was to purchase a screen protector for a new phone simple but great service. I just left the store today because my daughter broke her charger off in the port of the iPad. They was able to remove the part free of charge. I will continue to come here for my repair needs. Excellent Service

be
Review №30

After waiting foreverrr to get an appointment with Apple decided to try local. My daughters beloved iPad was not allowing the charger to fit. I was able to walk right in and just like that pulled pieces of a charger out. Not only was the service quick and swift but he did this free of charge. I will always recommend their services and will be returning with future repair needs.

Ma
Review №31

Customer service could not be better. Alex was so kind and responsive to my concerns. He quickly repaired my iPhone 11 Pro Max screen and even adjusted something I didn’t like about it free of charge. Hopefully I will never have to fix my phone again but if I do, I will gladly return here.

Ch
Review №32

Amazing!!! I love everything about this place. Dont feel like dealing with Apple Mobile Revive. Got you! Thank you for the amazing services.

Ma
Review №33

I brought my laptop in because I had a crack in the screen. I was told they could replace the screen for $278.00 and it would take a week. I agreed and left my computer. I stopped by a couple of days later and they said they ordered wrong screen and would have to order a new one. I came by a couple of days later to pick it up and technician told me screen was in but It would take him 40 minutes to put screen on. I came back the next day Saturday to pick up computer and Technician told me someone broke my graphic card when they were taking the screen off and they would order a new one and replace it. On Monday another I received a call from Mobile revive and they said graphic card is broke and it is probably best I buy a new computer. So I did and Mobile revive transferred my data and charged me $75. My computer (graphic card) worked when I brought it in. I am not sure what happened.

Ch
Review №34

Mobile Revive has fixed multiple phones for me. Iphones and even a Mavick Pro II Drone. Super responsive. Great customer service. This is my go to spot if Ive damaged my gear. I run my own business and having devices that work is paramount. Appreciate your help!

Je
Review №35

Exceptional service. Best rate and quickest turnaround by far. Dont waste your time looking anywhere else.

Ch
Review №36

They fixed my grandsons tablet.... hes happy Im happy ...thanks u guys...

Ne
Review №37

Reasonable price for any type of phone repair. If I wouldve known sooner to get my phone repaired here instead of going through the circus loop with the phone company and trying to find one near by I wouldve saved alot of money! These guys are awesome! Highly recommended!

Li
Review №38

I LOVE THIS COMPANY!! Not only are they incredibly talented but they get the job done quick and easy! This was my second visit for a cracked screen and they offered me a great deal to fix my IPhone 8 Plus and a new screen protector too!! This is the only place I’ll ever bring my electronics. 10/10 would recommend!

Wi
Review №39

Always friendly and quick service. No charge to clean out my phone charging port. Thank you.

Se
Review №40

Great store. The employees are knowledgeable and polite.

Da
Review №41

Very good support and excellent service! Thanks for fixing us up!

ra
Review №42

I was in there less than 10mins with a busted USB C charging port and the gentlemen up front named Cole fixed my phone and cleaned it all out, there quality for sure and definitley worth a stop if you value your phone.

Jo
Review №43

In good faith helped me with me I phone 10 in 5 minutes exactly when I needed them to come through!!!!!The best at what they do!!!’

Ja
Review №44

Great Customer Service!I just needed a cheaper way to fix my phone, looks like I found the right place! I was told my phone would be done in 2 hours, it was done in not even 1.

St
Review №45

My iPhone had a VERY busted screen and had finally completely blacked out. Jay had my phone fixed within 2 hours, and was very friendly and helpful! This was more affordable than my carriers “insurance” would’ve been. I would’ve had my phone fixed a long time ago had I known! Highly recommend!

Em
Review №46

Very good service and tries to work with you with any issue, no B.S, and best part is they dont try to sell you anything, just honest professional work. Safe yourself a headache and a ruined day and go here.

An
Review №47

This place 👌👌👌 It seems like I break my phone like once a month and they are great every time. Nicest staff, best prices, they prioritize updating you when your phone needs to be sent out for repair so you are never left wondering, and once they even gave me a spare phone to use over the weekend while mine got fixed. Which was extra nice of them considering they must think Im like throwing my phone against a wall once a month.Anyway, this place is great.

K&
Review №48

Super helpful. My speaker had some problems and he fixed it on the spot in under five minutes.

Su
Review №49

I went to this place of business expecting a simple screen replacement service. After receiving my device back after the intended repair, I noticed that I could no longer hear out of my audio speaker. I returned because I did not have this issue before their services. I was told that my device needed to be shipped to another location for this repair. Although they did take care of this for free, I was left without my phone for a span of 3 weeks with no tracking information or certainty as to when the device would be returned to me. I asked if I was eligible for some sort of discount or refund for this inconvenience. I was offered $10 in store credit.

Ju
Review №50

Come get that work. These folks dope wit watever ur fone needs.

Da
Review №51

Brought my MacBook Air in for what I thought was a battery/backlight issue. I was told that it would take about 1-2 days to diagnose and then a few more to repair.Next day I receive a call telling me my laptop has water damage and cannot be repaired - I was totally surprised by this but trust and believe that they know better than I do. They offered to sell me a refurbished laptop “the same one you have, just one year newer” and would do a data transfer from my old device to the new one. I was informed that it would be ready on Thursday. Did not receive a call updating me that device was ready or would be delayed on Thursday.On Friday, I called and was told that the new device had not arrived in their store but was scheduled for that day and would be ready by Monday.I stopped in on Monday, was told the device was on the truck for delivery that day and, since a data transfer took only a short time, the laptop would be ready before the end of the day. I, again, did not receive a call to update me. Waited until Wednesday to call back. Was told that my device was on the table for the data transfer and would be ready that afternoon. I asked the employee, “will you call me when it is ready.” Was told that they would call. No call that day.I called Thursday morning, a full week after I was initially told I could pick the device up, and was told “we are just finishing up the transfer so you can pick it up.” Arrived at the shop. The refurbished laptop I was set to buy was not the same model as the one I had brought in. When I asked about this, the employee confirmed via their notes/log that I had not been made aware that the refurbished pieces was going to be a different model of computer.The employee, Donovan, was very nice and did acknowledge my frustration. He did transfer my data to an external hard drive and agreed to wipe the data from the refurbished piece. I appreciated my interaction with that employee.I iterated multiple times that, not only is it frustrating to be misled about what they were offering, it was extremely frustrating to not receive any updates from them throughout, unless I called, and to consistently be given information that wasn’t correct.I had planned on having them repair a screen on another device but think I should go elsewhere for that.

Ro
Review №52

I happened to find it when I need a new screen protector and its a small business but very efficient.

Ki
Review №53

I love this place they got me right in just a few hours very nice ppl and affordable

G.
Review №54

Very professional. Will definitely go back

Ch
Review №55

The most amazing service you will find in town. They are knowledgeable and very friendly. Took 20 minutes to help us with an issue and was very patient and attentive. Prices were affordable but I’d pay more for this level of service and skill. Just amazing.

St
Review №56

Had my Surface Pro3 screen replaced here twice. Great price & fast service. Totally recommend...

Fe
Review №57

Very quick and easy, nothing complicated and very straightforward! Donavan worked on my iPhone 6S Plus screen and it’s working flawlessly, thank you! ✨

Te
Review №58

Jae and his group were professional and timely fixing my I phone 10! A great group to work with!They know their stuff!

Bl
Review №59

Highly recommended! I brought my iPhone in for repairs today. The customer service is excellent! The staff at Mobile Revive did a phenomenal! They also have great prices! I have conducted searches at other business and they informed me that it would be couple of days to order a iPhone piece and Mobile Revive had it on the spot and was able to get me taken cared of. Thank you for the quick repairs!

Re
Review №60

Gave me an honest opinion about my scratch on my phone. Also helped and gave me a free scratch kit. Will definitely come back if I have phone issues

Au
Review №61

I really love this place awesome screen fixed and the did a great job

Jo
Review №62

They were really nice and really quick! They even refunded me when they found out I didn’t break my screen but my screen protector, and then put on a new protector

D
Review №63

Guys here totally bailed me out of a bind with screen replacement on a samsung S8! Very helpful with good attitudes. Thanks again guys!

Ca
Review №64

I was able to get my iPhone 8 screen fixed for under $100! Definitely will be going back for any future repair

AS
Review №65

I was in and out within 30 minutes with a working iphone! I tried to repair my screen myself and messed it all up. The nice man at Mobile Revive was able to troubleshoot my mistake and have my phone working within minutes. I will not try and fix another phone myself. Mobile Revive is my go to place!!

Ja
Review №66

Great experience, I had to fix my phone twice in 2 days (dropped it) and they not only fixed it quickly but helped me out the second time even though they didn’t have to. The service was phenomenal and I would highly recommend this to anyone needing to fix their phone!

Ul
Review №67

Great customer service and great job repairing my Iphone. I would definitely suggest Mobil Revive to anyone.

Ga
Review №68

Everyone was super helpful, timely, and my 4 year old iPhone looks brand new. Highly recommend.

Tr
Review №69

Great customer service fixed my Iphone 8 quick. Good diagnostics honest professional staff.

ma
Review №70

I’m a repeat customer at this store (I drop my phone a LOT) and I had a GREAT experience just as I did the last!! Fantastic customer service and I love how he would translate what he was saying so that someone like myself who’s not tech savvy and doesn’t know gadget slang could understand exactly what he was talking about lol!! At Apple my screen repair was gonna be $160+ tax for my iPhone 8plus and here I got it done for $108 tax included!! I love saving money so I was super happy AND my phone works amazing!!

Jo
Review №71

These guys rock! They get you in they fix you’re phone in like record time and they are some of the nicest people I’ve ever had to deal with. I’d choose this place over apple for screen repair ANYDAY! Local and just ran really well. Can’t say enough good things about them.

Ma
Review №72

My charging port was loose, and I they solved the problem in minutes. It was easily the best part day! I will definitely come back if I have any other problems with my phone.

Ja
Review №73

First and Only Stop for All Things Mobile. Never waste your time at Apple Store/T-Mobile, etc. again!Mobile Revival will diagnose, repair, or replace your device as quickly as possible and at a fair price.If they cannot repair your device, they will tell you why not and point you in the right direction.I have used the company several times and am always impressed by their professionalism and competency. If youre reading reviews deciding whether this is the place, look no further!

hr
Review №74

Great store! Jay was extremely knowledgeable and helpful! Highly recommend!

Jo
Review №75

These guys know whats up- the proof being Im writing this review on the laptop I had them fix. Super helpful and nice dudes, solid prices too. Definitely going back here if I ever need tech help again.

Sh
Review №76

Have been getting phones serviced here for years and has always works out great. Fair prices on repairs and even got an iPhone XR for $750 when I dropped my old phone in the toilet. They have fixed simple things on multiple occasions for free. that’s what got me. Could have nickel and dimed me for having lent or saw dust in my charger port or aux port (when i had one) a few times. Cleaned it out and sent me on my way free of charge. Thanks guys for your Great business and I will continue to Support and send people your way when they ask me for a reliable repair company.

ch
Review №77

I love this place. The guys are so nice and did a great job fixing my iphone 8. Ive had phones fixed at other places and had issues but they got it done in under an hour!! It blew my mind! I’ll definitely be coming back for my future device repairs :)

Iv
Review №78

Great company. Cleaned my phone and repaired for free. Only needed charger port clean though.

Me
Review №79

I had a wonderful experience at mobile revive this morning!! I never write reviews, but Jay at the westport store made my day! Honest, reasonable, and great at what they do. So grateful at their availability during COVID as well

Tr
Review №80

Alex was a nice guy really appreciated the service and he helped me with all my needs. Broken screen fixed in no time flat 💕💕💕

Ch
Review №81

Came in to get their protection pro screen protector, the gentleman that helped me was very friendly and had my phone ready by the time I got back from running some errands. Way better than tempered glass. I would highly recommend both them and their products!

sh
Review №82

I been getting my phone fixed for a year now and they have helped me a lot rather better than getting a new phone honestly

Ch
Review №83

I had a problem with my Google Chrome and web view not updating Mobile Revive fixed it fast. Highly recommend

Ar
Review №84

Fantastic! Quick and fair priced

Jo
Review №85

*Resolved!*Showed up on Saturday 10/17 a bit after open. The screen on my Pixel 2 was ruined, they had one in stock! 2-Hours later.. Yeah, the screen we have is faulty. Just going to need to charge you a $20 diagnostic fee, should probably check out SetCell at 43rd and Main.

Gr
Review №86

When I shattered the LCD on my Macbook Pro, I wasnt sure what to do. Should I buy a new one? Or could I trust a local shop to fix it for me?Jay and the guys at Mobile Revive relieved my worries immediately! They ordered the repair part on Monday, called me as soon as it arrived on Wednesday, and the job was done within two hours. Fantastic.Im super impressed with the quality of the repair and the service. If you need a repair done right, and done quickly, I highly recommend them. Thank you, Mobile Revive!

Da
Review №87

Came in with charger port problems. They looked at it, diagnosed it, and told us the solution...all free. These guys are great.

Ke
Review №88

Alex was a extremely nice guy very friendly and addressed my problem with my tablet and answered all my questions with professionalism....... I will always return Thanks...

Mo
Review №89

I had the best experience with Mobile Revive and I would highly recommend them. My cheapo LG phone was out of storage and Jay got me up and running in no time. He figured out the problem quickly and didnt try to convince me that it was time to part with my phone for a better model. While I was there, he interacted with six other customers of all walks of life and treated everyone with respect. It was clear he was genuinely trying to provide the best customer service he could. I was impressed. When I finally do decide to upgrade my phone, Ill go to Mobile Revive first!

Da
Review №90

Went in because I was having trouble with my charging port on my iPhone and within five minutes my phone was returned working perfectly free of charge. For months I’ve been struggling with my charging port and Mobile Revive fixes it instantly. Nice people great service 5/5!

Ke
Review №91

This is my go to for phone repairs. Fast, reliable, and extremely nice. 10/10 in my book!!

At
Review №92

Im very happy with the work that Mobile Revive team has preformed on my phone...they were very knowledgeable, honest and had reasonable pricing.

Br
Review №93

My phone wasnt charging, so I brought it here and they cleaned out my charging port for free! They also have phones for sale, fix any problem you might be having and have good prices on accessories. This is the place to go for any phone issue! Amazing service.

Da
Review №94

Smart folks who are great with phone repair!

As
Review №95

I have nothing but great things to say about this store! The repair service is quick and efficient, prices are very reasonable, and the staff is very friendly and helpful. I highly recommend this establishment for all mobile repairs.

Mi
Review №96

Worked with us extensively when my phone unexpectedly stopped accepting a charge and actually directed us to a competitor to purchase a gently used phone to replace my Droid Turbo 2 which died 25 months into its life, conveniently one month after the warranty expired. I will definitely be back if/when I have future cell phone needs.

An
Review №97

Dont know what I could ask to be improved. Ive had to walk in a couple times and once the repair was so fast I didnt even have time to get any work done after getting on their wifi. They dont have much of a selection / stock of phones to buy compared to some but as far as repairing goes I dont think Ill ever need to go elsewhere.

Ke
Review №98

Great place to have your phone repaired !! Donovan your the man 👏

Ch
Review №99

I called and asked about my screen being fixed .I talked to John and he was really helpful.he answer all my questions and helped me get a screen protector for the back of my phone.they gave me different options to get my screen fixed.i definitely recommend and will be back if my phone ever cracks again. Go check them out

Ke
Review №100

I had some sawdust in my charging port. I went to another phone repair shop before I came here and they told me that they didnt work on my phone model. I came here told them and I didnt wait 5 minutes and they had it fixed. Definitely the place to go.

Information
14 Photos
100 Comments
4.6 Rating
  • Address:544 Westport Rd, Kansas City, MO 64111, United States
  • Site:http://mobilerevive.com/
  • Phone:+1 816-656-5292
Categories
  • Computer repair service
  • Cell phone store
  • Mobile phone repair shop
  • Computer support and services
  • Electronics repair shop
Working hours
  • Monday:10am–7pm
  • Tuesday:10am–7pm
  • Wednesday:10am–7pm
  • Thursday:10am–7pm
  • Friday:10am–5pm
  • Saturday:10am–5pm
  • Sunday:10am–7pm
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