Good for those who want to purchase a monthly plan for there vehicle. If your not into that stick to the coin operated ones in your local neighborhood. Your your car wash experience varies greatly on what type of car you drive and what you look like. I noticed that the employees seem to take a longer time on the cars that come with a luxury brand label. And this has been on more than one occasion. Great thing about this location though is that it does offer a gas station while you wait or after you get your service done with them.

Only washed one of my floor mats and there were still a lot to vaccum. I payed 40 to have my car detailed. Service was super nice though! Little disappointing.

One of the best old school car wash with a new age vibe. All the new automatic washes is drive thru and your done, but this place someone will wipe dry, tire shine and vacuum for a few dollars more but its worth it. People friendly

Always professional and attentive. They’ll explain everything to you and make good on their services. Wouldn’t go anywhere else. When you see the line, there’s a reason for that!...but these guys rock, that line goes quick!!

Long story short I used them at the recommendation from a family member. They didnt clean the inside the first time with 28 dollar package with 10 dolkar tip.. They upgrade to package that also includes underneath cleaning. I tip 5 dollars. That snagged and broke my truck foot rails on both sides. Youll see pictures with damage and one just before with no damage to the rail

So I have a membership. I go a lot to get my car washed because its black. The Stateline location has gone down hill big time. The ones on the Kansas side always do a much better job. Why the difference? Is it management?

After the 103rd Street car wash changed owners and raised their price to $8 a wash, decided to try Waterway. Good decision! Same price but much easier to get to the vacuums and to chamois the water spots, plus, closer to home.

Man! This place has changed the way my car looks. Really clean wash and the most awesome part is the towel dry after the wash. They do a really good job. Their monthly plans are cost effective and their customer service is incredible.

A good experience all around. Tremendous customer service management. Staff was very receptive to any critiques from a previous wash and went above and beyond to make sure they had a happy customer. Even when they were very busy. Make sure to walk around after the wash to make sure you like the job that was done.I would go back again. They had my car looking pretty good!

Excellent job resolving my concern. Thank you. My car looks great!

They wash the cars perfectly if I’m not happy they go over until I am!!!

Ripped my license plate off, Yeah that happens all the time here from the employee. The manager went back and got it and then gives me the line that the screws werent in far enough. Didnt even get all the bugs off before waxing them in and the glass has a streak of chemicals running down it. Not offered any refund or even an apology. Going home to do it right myself. Never again.

Only place to go for a great car wash and excellent service.

I had my detailed, including hand waxing; they did a great job.

Super nice and always a great job!

Front license plate bent during cleaning. Their answer was t sometimes it happens. Their solution take the plate off and put it on every time I wash the car.

Great job even with having all kinds of dog hair in it!! They did a great job!!!

They locked my keys in my car, but they did get the car unlocked.

I have been a customer of waterway for years, in numerous locations and areas I have moved. I was extremely disappointed when my car was the only one there and multiple people working on it to come inside of it and notice crumbs still in the cup holders, dash and steering wheel not wiped down, and many other flaws. For the price, service given on my car, and circumstances of not being busy- I will not return.

Best car wash ever! Thanks guys!

I always think of waterway when washing my car.Always get the whole thing a whole package to get my car clean almost as a detailing..... No more :-(It cost more and have less clean as no more carpet cleaning.People are very caring and courtous.Unfortunally now i have to look for another car washing place

A good place to wash your car.

Very customer friendly and understanding. Carwash is nice to the car too, unlike some car washes in the area. I have not found a better wash in KC!Highly recommend as a monthly pass holder, even if youre just passing through.

I love the towel dry option given even for a simple cat wash. When I have the time I get the inside cleaned as well. And my car always looks brand new!

Great staff and great service I take my new 2020 Mustang there for elite detailing and service

Great service. Our car looked great.

I love this car wash but I hate that I don’t have one closer to my house …

Horrible lint left all over the car and a scratch on my hood .my car is less than 2 weeks old. Never again. Spots on the bumper

Place is always packed and takes a bit to get finished up. But the car is always clean and they vacuum out the car as well.

Impeccable customer service.

Waterway is my absolute favorite car wash place. I’ll never go anywhere else. The guys and girls do a great job and deserve a tip!! It’s not a professional detail so go do that if you need perfection. I’m always satisfied and happy when I drive away.

Not clean windshield bugs all over and interior not wiped done and diet on exterior. They were behind

Excellent service. Very courteous... Im keeping them.

Great wash but the drying could have been better

Great service, clean and fresh van

Fantastic service and friendly staff

Always a great experience. The kids working there do a great job and are always friendly and helpful.

Friendly staff and reasonable prices. Quick services. The crew always do an amazing job on my detail and vacuuming.

The youthful team are very respectful and do their best to do a good job. I always try and tip as much as I can.

Friendly service. Good value.

CAR ALWAYS CLEAN LIKE NEW, GREAT CUSTOMER SERVICE. ALWAYS BUSY, BUT THAT DOESNT MATTER, THEY STILL CLEAN YOU UP.

They do it so well, but they take too long. but I dont want them to overwork the workers because then I rate 2 stars. So I dont really want yall to change that. I see the workers are working hard. dont rush do it right keep up the good work

I have been coming here for years. And this has been the worst. 38.00 for The Whole Thing and 10.00 for a tip. It looks like a 5year old done it.

Not well cleaned, still debris left

Best car wash around. One of the few with hand drying and express interior detail. Please build one more out west K-10 area or maybe new downtown Lenexa area.

Spencer was the most lighthearted, helpful waterway employee Ive ever had the pleasure of being served by!! He went out of his way to make some recommendations for me and helped me with any questions I had. I definitely recommend coming here for the awesome environment they steward here! Big shout out to spencer!

Would be better if they used Lint free towels and stronger vacums

Excellent customer service, clean waiting room and bathrooms, free wifi. Always bring cash to tip these kids

Great service. Great people.

Wonderful. The employees were great.

Love this place..great service, diverse,young folk do a great job at cleaning the cars...which means the training is impeccable....never once had a complaint

Awesomeness in a row of cars with great team of gents

Always satisfied

Great staff and an excellent car wash! I have come here for several years and they do an awesome job!

Love this car wash..they are excellent in what they do very courteous professional and quick and prices are not bad all.

Great staff and excellent service!

Its good. Convenient. Not amazing. They go through a lot of staff and I think theres some ways they can definitely improve...

Very hard working guys and great customer service.

Great place to was your car.

Watching them finish up cleaning my car and what they did is what I would have done myself. Excellent job.

Good service

Been coming here for many years. Very much appreciate the discount provided to educators for fuel. Its probably the most distinguishing feature of this company that keeps me coming back. The highest octane available usually also exceeds competitors in the area. I appreciate being asked if I need help while getting gas, but this business could improve by remembering its regular customers and knowing their preferences.

Clean place, gets you in and out, and do a very good job on the car as well.

Quick and easy. They did a great job for the amount you pay would 100% recommend.

Great attitudes and a mission for cleaning! The $35 Spring/Fall cleaning is well worth the cost. (And dont forget to tip the two man team that makes your car look so nice!)

Nice clean, respectful employees

Service was EXCELLENT today!!! Fast, friendly staff, and my car was detailed to perfection!!! Thank you so much!!!

Good car wash

Very friendly and a clean car was the best bonus

They always do an excellent job. I always recommend them.

Very friendly staff! Though we did not wash our car, we purchased a few goodies inside. The employees were courteous and friendly, holding the doors open as we entered and left. I did not catch their names but they are respectable people who have encouraged me to visit again. Well done and great customer service.

Love this place

I have to give a 5 star rating. I had my car washed while in the area on Monday afternoon. After driving away, I make a stop to place things back into my car from the trunk when I noticed that my car was filthy around the frame of each door. I was quite disappointed. However, upon my return, Peter, one of their employees, came and detailed my car by hand. He offered a free coupon. He went above and beyond, cleaning my tires, wheels and mats. It wasnt just the job he did, it was his cheerful attitude. If I lived closer, I would definitely have them take care of my vehicle again. Very pleased, and very impressed with Peters work ethic!!!!

I know my car was dirty, but this is easily the worst $35 Ive ever spent. Some areas were not wiped at all, and there was grass still on my carpet! Did they even vacuum? I paid $35 for the full treatment, but I am going to buy my own vacuum and wipes; I can do a better job.

I originally posted a low-rating review but am editing to increase to 5 stars. My husband and I have been coming to Waterway for a while and were disappointed in the results we had the last few times we brought our vehicles in. However, Jacob (the GM) reached out to us to make the situation right. Not only did he re-clean my husbands truck, but offered a second free wash. He was adamant about fixing the situation and was very sweet and attentive about the entire process. Thank you, Jacob!

Good car wash

I have been here a couple of times now. I really don’t have any complaints. My car always comes out WAY cleaner than how it went in. I work with kids and have animals in my car as well. Usually they are pretty busy so don’t always expect an “in and out” experience but it can happen. Easy to find and staff is very friendly. I would recommend coming here!

Ive been coming here for years and always get the whole thing. They do a really good job of cleaning the car - most of the time. It seems the quality of the work is a little better before lunch when the workers are still fresh which makes sense. They usually do a good job on their own but I frequently have to ask them to retouch some spots on windows and wheels. They always do so without complaint. When I ask them to redo something it almost always brings a manager by to check up and make sure the work is being done properly.Its also worth mentioning that I have never had a single penny stolen by any of the workers - ever. If there is random change on the floor of my car that doesnt fall victim to the vacuum the workers usually make a nice neat little pile of it on the console or place it in the cup holder for me. I really appreciate that. If anything was ever taken thatd be it for me, Id never be back.I wish the place would use some of the profits from the washes to put a few infrared heaters up for their employees because I can only imagine how cold they get in the winter and how hard it is on their hands.My only real complaint about this location are the leather chairs in the waiting area. They really need to go in the dumpster. Very unpleasant.Anyway, keep up the good work!

They do a good job if your vehicle isnt too dirty on the outside. They do a good job on the interior, but could wipe more surfaces down. The wait for interior cleaning can be extraordinarily long. I often skip the interior even though Ive already paid for it in my annual membership because of the wait.

Im a circle member so I get everything done. This is one of the 2 best locations. They are the most friendly, thorough, hardworking, ALWAYS offer me the clean guarantee when theyre supposed to, and fast!I love going to this location and the College location!Thank you for making Sweetheart look amazing when I bring her in for her daily spa treatment! Lol

Waited 45 minutes for my car to be finished. Other cars that came in behind me, left well before me. Got in car, it was still dusty and looked untouched.

Excellent job! Great customer service! I always have to tell them to vacuum the crevices between my front seats.

Great job but need more attention to inside of car windows but I love these guys

Car wasnt to my satisfaction for delivery to my customer. They let my customer bring the car back. They released the car for him.

Good experience this time.

Love this place! Waiting area and restroom are spotless. Regular staff--the greeter who takes your car wash orders, the cashiers, the managers--are all helpful, courteous, and professional. The young people who vacuum and dry--they used to be all boys but now include girls (YES!)--are also trained to be courteous and helpful. If my car isnt done as well as I like, they gladly touch it up. And I have never EVER had one dime taken from my car here (Ive had quarters, etc., taken from my console at other car washes here and in other cities and small towns where I lived). This place is first rate.

Great service!

They cleaned the car, but it wasnt a very good cleaning. Missed alot of spots. Didnt wipe off dash, doors, door sill, spotty on windshield. Overall my kid could have done a job equal to them.

Very good.Short wait

I needed to have my car detailed but didnt have time to go to locations that had great reviews. This Waterway is close to where I live but I didnt want to go here based on negative reviews. Due to limited time, I decided to take a chance and so glad I did. I expressed my concerns to the person who first waited on me. He was polite and didnt take offense or get defensive when I shared some of the comments from Yelp and their own website. He told me what they would do and for what price. The manager joined the conversation and told me to find him if I wasnt happy at completion and he would make it right and ensure that I was happy. They did a great job. Definitely will go back again.

BP gas lower, here, in MO than KS, because it is in MO. Drive through Car wash; Speed wash or detailed wash, dry, vacuuming and extra $ for tires, unless you are purchase a Frequent Member Discount. Self service for gas. Friendly staff.

Ive had a membership here for a few months now and love it! The longest wait I had way maybe 20 minutes and that was during the busiest part of the day. I go regularly (at least once a week) and I have never had any issues with service. The employees are super nice and helpful!

Nice place for a car wash. The people are great.

Excellent this time! Last time I was here was about a year ago and I felt like they did a half job. Not the case this time. Much better detailed cleaning. I recommend this place.

Great car wash. They always do a great job.

Unwilling to wash my car

Originally went in to get a Super Gleam package done and didn’t get the service. After the Manager reached out to me to discuss the situation we scheduled an appointment for me to return. They greeted me by name, and really went all out to correct the wrong. I am super impressed. They detailed every inch of my car including some hazy headlamps and conditioned the leather. My car looks better then new! Jacob really went above and beyond to fix the misunderstanding previously. I will definitely be back in the future!!

Does not pay attention to detail.

The automatic part was decent, except there was some stuff (like sap) on the windows that didnt come out. Also, they didnt remember to vacuum out the back part of the van (so I had to ask them to do that, which they did). I had left but noticed the backseat windows also didnt look like they had been cleaned on the inside, so I drove back and had one of the attendants wipe it again. When he was done, it had a lot of rag pieces on the inside or something--like a paper towel sometimes leaves on windows.

Fast wash at the drive-thru, and you dont have to get out of the car. I like that they dry the car off. All levels of cleaning are available at various prices.Gas at Waterway Carwash is usually the cheapest in the area!