The people inside were nice and patient. I had no problems getting a car unlike other places were I booked a reservation, CONFIRMED that it was booked and that they had cars, only to show up with no available cars.Even as I was leaving one of the workers saw me looking at another car and offered to clean it so I could swap for it if Id like, AFTER spending 30 min cleaning the car I was getting.I would recommend this place, especially because I got a car, same day booking, in less than an hour.

THESE PEOPLE STEAL!!! These people stole my friends registered firearm out of the rental it was left in within less than 25 minutes, knowing that the person was coming back for it realizing they had just left it. DO NOT DO BUSINESS WITH THESE BROKE CLOWNS!!! The manager of the store was a part of this thieving process and did not care whatsoever, nor did they offer to roll the cameras back. When getting a rental - AVOID this place at all cost due to unethical management and employees!

Avis car Rental in KCKs on state ave. Has the best custermer service. Very pleased with my service all the time. Thanks

I went to Avis to pick up a vehicle I had prepaid for online. The lady was very helpful in getting me out on time I had no problems with the service or the car choice. I was very pleased with the services.

Friendly service, representative answered our questions, no hassle rental

Had a good experience here renting a car for an extended trip. The employees were friendly and got me in and out very quickly.

Dude was cool enough to let me go fuel it up rather than pay $10 a gallon through the rental co

Horrible place. Made reservations only to get here with no cars available. luckily a lady brought back her rental while I was there. Now Im being charged more because its an SUV. Its not my fault they dont have any cars thats I made my reservations for. Now I will be late on my trip. Thanks Avis. Dont waste your time if your planning a trip. Oh there was a van there buy a customer said he kept getting pulled over because of the tags. .... Since my review comment I have been placed on the Do Not Rent List. Hilarious.

Most importantly, the employees at my location were very kind and efficient.However, you need to fix yourself, Avis.I made a reservation and pre-paid online. Arrived at this Avis location and was told my reserved car wasnt available. Was told that there would an up-charge for a different vehicle. Was then told that there was an additional $250!?!? hold fee for using a debit card… Was then told I needed two forms of identification to pick-up a more expensive vehicle than the one I had pre-paid for and reserved online…Avis… I reserved a car that wasn’t available, pre-paid for it, and was charged more than double to “hold” my card and question my identity. Fix your fleet… don’t offer cars that aren’t available. Stop making your excellent employees be bad news deliverers.First time car renter. Last time Avis renter.

The maz Rico was such a great help

Wonderful customer service from Maria! You are a Rockstar!! Thank you for being such a great help! Blessings

I was having problems with my car so I came to avis for a rental at 5:30pm the hours posted says they close at 6pm when I showed up at 530 the gate was open, the open sign was on, the lights in building where on but the door was locked and no employees in sight. I called no answer I waited until 6 and no employee showed up to close the gate. This is extremely un professional and caused me to miss a day of work and pay for Uber

Had an emergency and needed to get a rental. Popped in 5 mins before close, and they had already shut off their systems and rudely told me they wouldn’t rent me a car. I don’t know what kind’ve management they’re under but who shuts everything down before actual close? Need better employees who actually work in my opinion.

I have done business with Avis for 12-15 years now. I consistently get good rates by adding coupons etc.I also like their fleet selection.But my review is based on this specific location on State Ave, KCK.I give them 2 stars for being friendlyBut, it really all ends there for me.My car wasnt ready.I left 90 min late for my highway trip because of that. My vehicle had clear maintenance neglect. The back tire was very low on air.The radio system wasnt working.And if I hadnt already had luggage loaded before I noticed....oh yeah...and if I wasnt already late leaving the city I would have returned it. And I did have to stop twice on our road trip to add air to the tire.Come on Midas.

Customer Service is extremely poor today. After being transferred twice and holding for over 30 minutes the rep hung up. She asked for my phone number but she didnt even attempt to call back.

RiKo CaRTeR is THE MAN......‼️

A week is 600$ and does not come insured

Horrible.No vehicles ready.We paid and reserved a week before and today...0!

Helpful and fast

Very professional and great service! Very convenient and will definitely rent from here again.

I just shared details an guess what it was wiped out car I rented was told 41 a day after discount 67 a day I hate it when people try to cheat me an their just not smart enough

This car rental place is outstanding. It is family operated. The owner Lee is very friendly, attentive and accommodating. He makes sure that clients are satisfied with everything. The service is fast even on a busy weekend. Cars are sparkling clean and in a great condition. 5 stars! Happy with everything.

Staff was great and loved the rental!

We don’t use credit cards and don’t have any so needed a place that took our debit card. We were involved in a car accident and not from the area so were in a desperate situation. We got in and out within 10 minutes, nice guy at the front desk.

On two separate occasions, I have set up a Saturday 8am pickup at the beginning of their office hours. Both times there was no one in the office until 15-45 minutes after that time. And when I was served they took their sweet time and took even longer to get me my car. On one of those occasions they gave me a broken car and I had to return to trade it out. If you need to rent a car DONT DO IT ESPECIALLY ON SATURDAY

The gentleman who works here is just about the most authentic and kind person Ive ever met. He treated me and everybody else in his store better than any guest could ask for. Avis needs to promote this man way up. Thank you, Lee.

Excellent service. Fast and convenient

It was a 5 star until they messed up the billing and I got my credit card frozen for unauthorized charges!!!! Who charges a credit card over a thousand dollars and not ask the consumer for permission first!!!

Staff was fast and friendly, best experience renting a car

Great customer service! After hours return process quick and simple. Download the Avis app, itll help with managing your reservation.

Very nice vehicles and great customer service

Shout out to Lee! Hes our guardian angel. Was welcoming and friendly. Will definitely recommend AVIS and working with Lee.

Lee is the man! His level of understanding and customer service skills are extraordinary. He really helped me in a time of need. I would recommend this Avis to everybody! Go see Lee!!

Ive never had such bad customer service from a rental company, and I rent A LOT.Starting from the beginning, although the guy running the office was extremely nice, it was very disorganized. The car he tried to put me in had a check engine light. So I was give another car that smelled like an ash tray (I was not warned of this, though all the windows being down in 45° weather should have clued me in), and the car was filthy on ththe outside. I take part of the responsibility for not noticing the giant crack along the bottom of the windshield. I had just gotten off from work from a 12 hour shift, an hour before going in at 830a. I drove straight home (a 5 min drive), parked, and went to sleep. I noticed the crack when I got back in 8 or so hours later. I called the office while they were still supposed to be open and no one answered. My call was automatically sent to customer service who transferred me to a dept that was supposed to know how to amend the damage paperwork. They did not and I was told to go to the office the following morning when they open and see if they could take of it. Again, the guy was very helpful (though they never seem to answer their phones) and changed my damage form. Did I mention this car said its oil change was past due everytime I started the car?Moving on to me trying to extend my rental for four more days. I called customer service but only had the email with the reservation confirmation number because my contract is in the car. I asked the guy if there was another way he could look it up. Phone number, email, credit card? He told me he could do it with the car number. I dont process car rentals everyday so I assumed that meant the license plate number. Thats not what he meant. Its the number on the keychain, though there are several. And when I finally finished with the extension process I asked for an emailed receipt of the transaction so i could have the price difference on file. I was told, I cant send you anything but I can repeat it for you. So I have nothing but that jerks word that Im not going to be charged a ridiculous amount. The gist is, what their customer service lacks in knowledge, they make up for in rudeness. Will definitely be the last time I use Avis. Hertz may be a bit further from me but they have comparable prices, picks you up, has never given me a car with issues, or treated me so rudely.

Poor service. I attempted to pick up a vehicle after I made an online reservation through their website. As soon as I got there the person behind the desk stated that he attempted to call me to tell me that there were no vehicles available. I never received a call. I did receive automated text messages from Avis regarding alerts for my rental.I tried calling customer service regarding this issue so the problem could be corrected. I was hung up three times. I do not recommend nor will reserve rental vehicles through this company.

Great place to rent a vehicle. Fast friendly service.

Only place open on a Sunday! Very friendly people. Only thing i seen is they only had 3 cars on the lot. Im still happy because they upgrade me to an mid size suv.

The people are friendly and nice the cars are well taken care of this is my new rental place I wouldnt go to any one else

The people are really friendly and nice however im displeased with the avis company policy of not making customers aware of how the deposit is paid. I went online and made a reservation for a rental and paid for it in advance with a prepaid debit card with my name on it. I was aware of them having a 100 deposit that will be ran on a card but not charged. Me and my dad go to pick up the rental they see we have prepaid and goes to run the card for the 100 deposit. They tell us it can run on a prepaid debit card and has to be a credit card or debit card linked to a checking account. My question is this why can I pay for something ahead of time you take my money off the card but you cant run the deposit which I had 100 on there to run it? Of course I couldnt get the rental but I really wish on the website it would clarify that the deposit only can be ran with a credit or debit card thru a bank and not a prepaid card. You guys should really make that notice on your website before you take the money that we pay for something. NOT HAPPY AT ALL

Great job Avis, even extended my rental over the phone, will do business again.

Good customer service

Thankyou so much for coming through for us in an emergency when enterprise totally failed us, you guys were awesome!

Best place to rent a vehicle from in the area because they have great staff and great rates so this place is a must go to place...

Was billed twice for over $700 dollars called customer service they told me i would have to wait until friday for them to be able to access my rental agreement. so i called up the office at state and get sent directly to their automated system. needless to say avis does not care about the fact they billed you twice and caused overdraft charges. the guy at this location is helpful and friendly but overall i do not recommend avis

Easy pick up and drop off. Much better than other Avis locations! Have had trouble with Avis in the past but would rent from this location in the future.

Usually a great location. My last rental was disappointing. Called customer service to be treated very poorly by management. Will never use Avis again.

Great customer service, but gave them 4 stars because its hard to reach someone by phone at this location. Im happy there is a Avis in Wyandotte County.

Lee is amazing and he always has clean and newer vehicles.

Staff was friendly. There arent a lot of choices on their lot but they tried to take care of us. Only problems were someone had been smoking in a smoke free car and when we got there, it was closed for about 20 minutes because they had run to get more cars.

Lee is great. I will most definitely be renting my cars here

Great customer service Lee really helped me out with a great vehicle

Good priceGood carDefintely recomended

The only place I will rent a vehicle. Service is great !!!!

Lee is awesome, super nice and helpful and prices are low. I walked in 5 min before closing and he helped me out with a smile on his face.

They are the least expensive ave great customer care#

This place was super friendly and efficient. Very professional. Thank you!

The Avis on State Ave. in KCK. is an amazing place to rent a car. The staff are the best of any car rental company that I have dealt with!

No after-hours drop-off, contrary to what the website said.

Great service! Nice, helpful and honest

A very good experience car and price wise.

8345 State Ave is the nearest rental car location to NASCAR, Legends Shopping & Entertainment, Cabelas, Schlitterbahn, Nebraska Furniture Mart, Sporting KC soccer, and to Comfort Suites Speedway!

Great Kck location and staff is very friendly

Easy all the way around!

Best rental car place in Kansas City!

I tried getting a car once and they had only one car available and you have to take that or leave without one.

Couldnt even rent a car here

Car not clean on outside. Everything else ok.

This is rental place is very rude and i will never rent a car from them

Great service and friendly people

In and out in less than 5 minutes. Very professional and friendly.

Great customer service

No up front deposit added to rental. Friendly employees, cars clean

Great service.

Friendly and helpful

With changed management.. dont know

Great place

Good service

Very friendly people

I only rent from Avis

Nice service