Ricky did an amazing job helping my girlfriend and I go over plan options for a new Apple Watch!! Amazing customer service!!!!!!!HUGE EDIT!!!Edit: Above was my previous review. I wrote that while interacting with Ricky and everything was going smoothly. However after leaving the store Ricky forgot the promotion that he enticed us in with. He told us that watches were buy one get one… however we did not receive the second watch…. Later we contacted customer service and they sent us a watch as part of the promotion. No harm no foul. Later our bill was different and we wondered why. Come to find out the second watch was not free and the promotion was for 200 off a second watch. So very misleading. Unfortunately with the increase in the bill I am not able to afford the second watch and so therefore we were told by customer service we had to return it. Looks like we got baited in. Don’t get swept up in the motions as this storeAlso you misspelled my last name… it’s right there

Phillip was most helpful. He was very attentive our needs. He was also very pleasant. He made several suggestions, but never pressured and he gave us time to make decisions. We never felt hurried. Phillip is a great salesman. We say if you go to the Spider Drive AT&T store....ask for Phillip!

I like to only deal with phillip, he is usually the only one I go to . he is super respectful and always does his best to fix or help you with anything you need help with I refer him to anyone that goes to the kannoplis at&t To me he is the best associate their hands down .

Sweet lady who helped me, got helped fairly fast.

Best Experience with the whole team on Sunday 6/13/21 they went above and beyond to help my mother and I out to get my moms new phone up and running and getting around the issues we came across trying to get my new smart watch on our plan. HIGHLY recommend the manger Dawnisha and her reps Shirra and TK!!!!

Explained all my options to me being a non techy. Courteous and very prompt.

In and out. Saved me about $80 a month.

The staff was very friendly. They were helpful and knowledgeable about their products and services.

Armani made my most recent visit amazing! He provided stellar customer service and was very kind and attentive to me during my visit. Thanks so much, Armani!

Really nice place to talk to about a phone our representative was Philip and he helped out a great deal

Great team at the Kannapolis Spider web dr store!Cornelius (my attendant), Jay, Steph, and Bianca were all so awesome, I was in and out in 5 minutes with great conversation and free complimentary service! This is a great team with wonderful energy, even tho half of them don’t like soul food! lol 😂

They were impolite and horrible customer service

Easy to find location. The tech was very professional and knowledgeable. He was able to figure out and fix the problem of my phone not allowing me to check voicemail. Would definitely refer friends to this location!

I had an amazing experience at this location. Everyone is nice and very tentative.. the store manager greeted me and was very helpful and patient with all the questions I had. The staff there are very knowledgeable and informed me with information that I thought I would have known being an AT&T customer. Hands down I will drive the extra 30min to this location just to receive excellent customer service. Much appreciated.

Literally dont go there, one of the stores associates stole my phone and no one offered to help me, I ended up paying hundreds of dollars for a phone that one of the associates took from me and somehow got lost and didnt get a credit I was supposed to get. BEWARE of what they say to you and read the fine print, otherwise you can end up losing money. I had to learn the hard way. Worst experience I ever had! .!.

Our sales representative was the best. She did everything she could to get me my services resolved thank you so much Bee Gee Lopez 😃

Great customer service. However, theres never what I need in stock. They cant tell me how to fix my phones woes. Cant transfer information if I did buy a phone. And recommended me to an outside contractor. If they continue to direct people to the internet for services theyre going to be out of business. If I could do things myself I wouldnt need to ask their expertise.

Them is my people in there. They always greet you with a smile behind the mask. They work to get you taken care of.

It was wonderful. Phone fixed.

By accident, I hit very dissatisfied but I was actually very satisfied. The sales rep was very nice, courteous and helpful. She worked hard to get my issue resolved and was pleasant the entire time.

GEE BEE Is wonderful. Very personable. Gave us a breakdown of how everything works and even came in on her day off to finish up our transaction. The manager is a sweetheart as well, very smart and coming from a sales background asked the right questions to know what direction to point us in as soon as we came in. Thank you for hiring such competent employees. Special thanks to the guy that was rude and had a severe attitude aka screw face at the Concord Pkwy Location near Harris Teeter.. Im sorry if you had an argument w your man. I just tried to make you smile and was joking abt the 😷. But because of your nasty attitude. I went to the other store that is not affiliated w you guys, dropped Sprint after being w them since 1996! Ha!! Dont bring your Tude to work. I know you dont want ME but I didnt sleep w you last night 😆😆

JOHNNY T is amazing, patient, and very informative, as well as understanding! I had a great experience! Thank you

AT&T is a great mobile carrier. The service was quick and non confusing. The staff was nice and knowledgeable. Phone service is extremely wonderful and Im proud to be part of AT&T services.

Thank you Philip for all you help and friendly advice with my purchase. He is the BEST.

Store was clean,employees were sanitizing,wearing masks and social distancing. Great service.

Not customer friendly at all

I came in to change over from Sprint. Bryan greeted me at the door and made it a quick and easy process! Would highly recommend!

Devon was a wonderful salesperson no pressure and and was very patient with us. Dawnisha is a great manager

Went in to the store to fix/upgrade mobile unlimited hotspot device.Left the store without device and lost the unlimited mobile hot spot plan. Even though i shouldve been grand father in a plan with new device. They managed to screw that up. And completely ruined my services i will never recommend this particular store to anyone. Only had only call back and not even a apology from the manager. Really think about it before you go here.

I would not recommend anyone applying for service on line at AT&T

Go to another store or another carrier as all you will get from the place are lies! Get a plan changed in store and get a price quote. When I got my bill 2 weeks later, it was double the price! Store will not return to my old plan. How convenient.

It was a very great experience and every question i asked was answered.I really love being a AT&T customer and coming into this store reminded why I am.

This att store is nice and friendly staff. They were fast to assist us when we were there.

Super helpful! Will definitely return.

Excellent customer service! Store manager is very helpful and knowledgeable about their products and services.

The new store manager is amazing! She is prompt, thorough, and offers superior customer service!

Phillip and Dawnisha were awesome at helping us figure out a tough situation!

Geegee is the most wonderful person and she works great I just love her customer service

This att store is nice and friendly staff. They were fast to assist us when we were there.

The store is laid out well and staff is helpful

I worked with devon (sorry if I miss spelled) and he was extremely helpful. He is very good at what he does and cares about his customers. Everyone was eager to help and switching carriers was a smooth process.Thank yall!

I sat and waited for help for an hour without them even asking me what I needed. The manager had a casual chat with another manager from another store about her new baby. This store is poorly ran and their customer service is a joke!

Told me I couldnt pay off a phone... worst customer service. Didnt even tell me that I had a buy one phone get one free option. And tried to push items I didnt even want onto me... 0/10 they suck.

Great experience. Santasia wasson helpful and friendly. Great experience.

Rob and Shane were an amazing help!

Rob, Bryan, and Shane were all a great help. Go see them at this store.

Sales Representative was great and fixed all problems 5 stars from me

Good friendly workers. Purchased a new phone. Good price.

I didn’t want to believe the other reviews on here but it’s true !! Prejudice & very slooooow, I might just drop AT&T all together, same prices elsewhere just better customer service. Phillip seems like he tries tho

Very friendly people. The wait was very minimal and the associate took his time with us. The store was very clean and they had all the newest phones in stock. It was a great experience overall.

Absolutely horrible customer service. We waited for 15 minutes in store and not a single employee acknowledged or greeted us. Not a word... Customers are not valued at this store. Absolutely a disgrace.

Very rude employees at this store. Go to another store Or another carrier. Verizon has cheaper prices now that I’ve researched.

This store is always rude! There is only one person (Don) who was nice to us and told us good information. Had to go back another day and was told the complete opposite and said I had to call into AT&T to do what I needed done; I call and they said I had to go to the store!!! Well I am definitely not going to this location ever. The manager, I dont know her name but she needs to get some freakin customer service skills because she is straight rude as hell!

Always some kind of problem. Last visit, waited 2 hours just to be told the phone we wanted to purchase wasnt in stock. Went to Concord Mills location and had a totally different experience there. They have a great staff, Kannapolis branch, not so much!

Not worth the headache. Beware if you think you are getting a deal. There will be other fees you will have to deal with via customer service because the store refuses to help. Unethical.

The staff is knowledgeable, attentive, and very helpful. People like this is why I stay with AT&T.

Terrible customer service. We had called the corporations customer service and we instructed to go to a store location in order to have the assistance we needed. Got here and were told they didnt want to help. Go anywhere but this location.

I went in for a new phone. Robert was so helpful and helped me through the process!

It depends on who is in the store as to the rating.... sometime you can get excellent help while other times you get the feeling that the person dont want to be there and wants you to leave... today it was excellent.

It was my first time going and I was completely satisfied with the staff and customer service. As soon as you walk in you youre greeted and advised as to wait time. Once waited on you are treated with respect and politeness.

Johnny was our sales rep and he was super nice, very knowledgeable and helpful. He was also time efficient, most if the time it takes forever but he was pretty quick!!

Slow service and they attempt to sell you the most expensive product they have. You can eventually get what you desire and the cell service is perfect as it has been for years

Oh my gosh, every single time I go into the AT&T store I come out grinning from ear-to-ear! These people are fabulous! I cant say that enough.

Always helpful appreciate my business customer for over 15 yrs

If I could give 0 stars I would. This store and the store manager doesn’t stay true to their word and the customer care number is a joke. I lost over $1,000 dollars in a contract. This place screwed me worse than the drive thru!!!! If your looking to get screwed this is place to go. But they WILL charge you.

The guy Chris that work there is a really nice guy I see him everytime i go there

I would give this store a 0!!!!!! This store is a hot mess!!! Had to spend 2-3 HOURS ON THE PHONE WITH AT&T CUSTOMER SERVICE TO DEAL WITH THE MESS THEY CAUSED ON OUR BILL!!!! SO NOT WORTH THE HEADACHE!!!

This store lies to your face and doesnt make right what they promised. Beware! Unless you are in the mood to be ripped off, go to a competitor.

Andre was a pleasure from the time I walked in the door! He was professional, knowledgeable about the products, and not too pushy! I will be revisiting this location in hopes of receiving Andres assistance again!

I love this place! The people who work at AT&T and this location are so cheerful always and so helpful!

Horrible service. Was lied to about what my new plan included. I even upgraded phones and upgraded my plan to find out a day later it does not include the feature I asked for and was told was included. I was tipped off and the store will not make it right on what they promised.

Amazing employees with great customer service

Representative result issues very helpful.

Ask for Phillip...hes the best!

Professional, friendly nice and modern store. I really like it 👍👍👍

This store truly stinks. Nothing but lies.

Great experience, great customer service

Wonderful place to get ripped off! Go to the Verizon store nearby instead.

The manager Jason has no personality and could care less that I was having problems with a defective AT&T product. Told him I drove from the Salisbury store because they were out of microcell. After waiting for 20 minutes, he was acting like I was trying to pull one over on him. I told him to look at the notes from the AT&T call center. Never once apologized for my inconvenience. Felt like I was bothering him.

Always good service and knowledgeable.

Always good customer service.

Sales staff was great but if you have to deal with a manager good luck. They have no customer service skills and are not the least bit helpful.

GeeBee is the bomb dot com!!!! No one can compare to her level of customer service! AT&T doesn’t deserve her!

Great customer service just not enough workers

Loud music and videos, long wait, but the empire l employee was very knowledgeable and helpful.

THIS PLACE SUCKS!I needed to get my line and husbands line moved from my mothers account to hope to be my account. They said it would be quick and easy. They said all my mom needed to do was call customer service (which is a joke) And tell them that they needed to release the numbers so that I could open up an account with the same numbers. ( A manager said this on a Thursday night). I was surprised Last time I had talked to anyone about this no mention of that was said to me. I called my mom and told her word for word what the ATT guy said to tell customer service. Next morning wake up our phone had been cut off. I go in I get this guy Phillip who says he is trying to help. I call my mom told her customer service miss understood what she was wanting. Tell them to activate the numbers back and then tell them that the numbers need to have a note saying they want to be transferred to a new account. These are the words that Philip told me to say. I stood right next to him. My mother says the same words to them. Customer service then wanted to give my mother TWO different accounts and still had not activated the numbers. Philip is telling me that my mother isnt telling them the correct words. I am at this point upset. I then Tell him I am standing right here and you heard me tell my mother what to say to the guy. He then says Im not telling you that your mother is wrong....yes you did. Its your dumb customer service that sucks...well I do not know what they are talking about so yeah i cant do a thing. Then what is the point of me coming into the store if you wont/cant do anything for me? Philip then says why are you getting upset with me? Really dude cuz you are blaming my mother (for saying the same things you just told me to tell her) and you are not willing to do a thing but hit the refresh button. He then tells me he will leave my account open till we hear back from them. I have been there now from 10-11 am....still nothing. I call my mom and she informs me she had to hang up on customer service twice dude to the fact they were not first understanding her and seconded they were telling her they did what she wanted. My mother finally after telling what she is wanting several times gets someone who knows what they are doing. They call the store I am at. Then Philip (who is no help) Says to customer service that I want to do this whole thing online because I am not going to pay a fee to switch two lines from one plan to another plan. That is so dumb. I came into the store to get your help to do this whole thing. Why should I have to pay a fee when I am want to still do business with you? And also you can not do a thing but open up my account and tell me i can pay this fee or this fee...what the hell is the point of a store? I get the same service at that place as i would on the phone calling customer service. After all said and done Philip did nothing but make me upset and told me to calm down. And to top it off I was not the only one that was being treated this way. Two other people that had came in were also having problems and the employees were talking back to the customers telling them they are wrong and they are not willing to do a thing for them. I can understand that as a customer I need to understand that a business can only do so much but the you are doing nothing to help make things better for both parties instead blame the customer then that is just plan wrong. If I guy buys a phone for a family member and then comes back the next day and informs you that the phone is the wrong one you should be willing to help the guy out instead charge him this out laddish fee to restock it and then charge him another fee to get him the right phone. That is some bull crap. You messed up own it and move on. Charge him a fraction of the fee and then give him the correct phone for free. He might have done that. But unwilling to work with the customer he will just take his business some other place. Same here. This location twice now with different people have given me different answers. I will never come here again!

This place lies about plan features just to get a sale. Do not go to this store!

Great service from the manage (Shane)

I hate everything about att. The web site, service, cost, this store. Save your aggravation and go to another carrier.

Curteous and very helpful

Love this att go see Matt he the best

Robert was very helpful!

Staff was nice, friendly and very helpful.

Johnny is great! Had a great visit!

Good prices and service

Fast service 🥰🥰🥰🥰

I made an appointment but they still served walk ins before me even though I was on time...wasted an hour but the salesman that helped me was nice and worked fast. I think it must be AT&Ts rules that suck...

Great employees 👍👍👍👍👍

Very helpful

Very friendly fast service