Love it here. Always clean. Love locker room as always cleaned up. Super nice staff.

The facilities here are pretty good, but not quite as nice as I would expect for $60+/month. Really one thing I would like to see is a nicer cafe area with better fresh post workout food. Right now its pretty much all prepackaged stuff you could get at the grocery store.

I have been a member for 20 years & am very satisfied. I love that I can go any day (only closed Thanksgiving & Christmas) and have dozens of options for classes & personal work out times.

Our children love the swim class they are taking here

Every time I go its always wonderful!!

Great facilities, whether 3are in a fitness program or theropy.. both are awesome..

Love that they are open again! They have everything distanced appropriately apart and there is always someone cleaning! Today was my first time back and I was overjoyed!

Professional. Courteous.

Nice people and clean fitness center

Ive gone to other gyms in the past but the atmosphere at ABHF is unique. Weve developed a lot of long lasting friendships from this gym. The instructors are amazing and the classes are fun. Would highly recommend this fitness center.

Great staff and instructors. Very clean.

Borgess (Ascension) has been my choice for 11 years following a devastating 60mph motorcycle/car t-bone crash.Thanks to so many thoughtful, kind and helpful staff, members, endless equipment choices and amenities to customize your best workout and/or recovery plan.They care intensely about the comfort and betterment of people.

This gym is expensive. For me anyways. But it is worth it!!!! I love the pool and the sauna. Hands down my two favorite things there. Staff is always happy and happy to help. Always clean.

What a great place to work out at and go to. There is so much that they offer. There is group classes, a warm pool, sauna, hot tub, a rock wall, basketball, courts, gym equipment and machines, a track, and some much more. They actually care about your fitness goals and health. The gym is reasonably priced. Clean. The locker rooms have everything one would need.

A clean well maintained fitness center affiliated with Borgess Hospital. This is not a Planet Fitness. The clientele is generally middle and retirement ages Thy offer kids classes during the day and have family times. If your looking for a place to stay healthy you will be happy here

Ive been a member for many years. I believe its the best value in this area. The gym membership has become very diverse since the personal and athletic training programs expanded. Staff is friendly. Members are supportive of each other at all levels of fitness. The group class selection is amazing. The personal training for members is a very good value. The weight training space and equipment is lacking a bit in comparison to other facilities. But they have added a lot of functional fitness programs now. The pool and the aquatics staff are great. Towel service is included in membership. Its just a very well managed facility. My husband and I both love it.

Very welcoming friendly people on staff helpful. I had to have a heart monitor put on the Gale that did was very friendly very welcoming, helpful and explained everything in full detail. Theres a fitness place here also refreshment bar, clean restrooms overall great place

Im just a visitor on a one-week pass, but I wish I could stay for this fitness center. ($30 got me four days worth of workouts.) Steve taught me several new things in the rowing class, even though Im a master rower. Seph gave me a great tour and was patient with my jet-lagged brain. The whole place is clean, with exercise trainers who are great at explaining machines. It was helpful that shower supplies, towels, and hair dryers are plentiful. I would love to be able to take advantage of other classes and facilities, but alas, Im here only for a wedding. Thanks for being so helpful and so reasonably priced for a visitor. If I ever come through again, I will be back.

They have trouble with making people shower before entering the pool area. Sometimes its just down right gross in thepool/warming pool/hot tub area.I constantly complain to the desk and maintenance staff. Its hit or miss if its dirty and or clean. But besides this issue, I do like this gym very much. Very nice staff and they try hard to accommodate your needs if you tell them what your needs are. My review will change/update when they start making people shower before entering the pool area.

I have enjoyed being a member here for several years. Management seems to be in transition to attract younger people. I need low impact classes, but I will roll with the changes. Love the pools, and the fitness instructors.

Stopped by to sign up for the membership. Wouldnt accept cash for the initiation fee and first months membership. They require automatic monthly payments which is fine. Problem was I did not bring banking info with me and without having it on file I would not be allowed to join. Came to see facilities, maybe walk a few miles but it was all cut short. Not a good first experience and will have to think again about a membership.

Great pool experience

I cancelled my membership a few months ago when i put in my 30 day notice when i broke my lease at my old apartment complex. I moved to battle creek. They cannot find my cancellation form and in the midst of my move I lost mine. They have charged me for the last 3 months and refuse to return my money. Their excuse is this has never happened before, weve never lost the paperwork. But they obviously lost mine. With buying a home and expecting a baby, the money they owe me could come in handy but they wont budge. I am very dissatisfied with the customer service i received and will not be recommending anyone to this gym. From working in customer service pretty much my entire career, saying this had never happened before is just not an acceptable excuse. I feel my money should be returned and this should be a teaching moment for your employees to ensure this never happens again.

Great therapists and support staff. Knowledgeable. Warm water therapy pool is my favorite. They helped get back to normal again!

Love this gym! Great atmosphere and very friendly staff. Facility is clean and lots of things to do.

The staff are friendly and competent. The atmosphere is very supportive of healing and increasing strength and flexibility. I was impressed with this place. I highly recommend it.

It has all the things you want without the stuffiness. The staff is very caring. All peoples are welcome. The facility is clean. Its does not have the biggest or best of everything. However the equipment is well maintained, clean and everyone there is friendly. Clientele and staff get along well. Many different types of classes to be had. I am enjoying my membership. It is not cheap, however it is not the most I ever paid. I recommend this place.

This place is way overpriced and depressing as heck. I do not care for the architecture, nor am I a fan of the tiny shallow pool area, which is often filthy. (Who knows what people have been doing in the pool and hot tub?)The changing rooms do not have enough privacy. I dont like seeing other people naked, nor do I feel okay about removing my clothes in front of strangers. You never know what kind of random creepy people might lurch in the changing rooms or whether or not they might grab our naughty areas for their own amusement. Also, both changing rooms smell like rancid sweat and fresh feces!Most of the trainers just jabber senselessly with each other while members wait patiently for them to train them.Basically, Borgess Health & Fitness Center is an under-maintained dump with unprofessional personnel that only care about making money. The billing person is like the Wicked Witch of the West because she talks in a hostile tone to people, swindles them, and lies. Dont go there!

Quality of BHFC has been in recent decline. Recent visit revealed broken shower head in men’s locker room, body wash/shampoo containers laying on the floor, front desk person was unconcerned about my report. Is Ascension forcing cuts in quality to save money? It appears as such and was confirmed by a former employee of BHFC. Unless matters change I may have to cancel membership

Very welcoming fitness center

Big place. The base is mostly older users. Which is ok, just not my cup of tea. I really enjoyed all of the equipment though.

Great place for the family. The kids love the swim classes they are involved in.

Good class, knowledgeable instructors, interesting people in the class. All we do is walk but it is much easier not to trip on a gym floor.

High quality service, high quality facility, high quality cleanliness, high quality health focus, just all around high quality. Best gym I have ever been to by far. Value of this place far exceeds the cost.

Great gym and friendly, helpful staff. Dont love how the equipment is laid out but the gym is always super clean.

Very expensive for what they offer

Physical therapist I work with is excellent. The place has a lot if equipment.

Great set-up and variety of fitness options, and a friendly and helpful staff.

I went here for therapy great place. I even attended a party here since they rent out rooms when not in use.

Great gym for swimming lessons for children. You do not need to be a member to register your child for swimming lessons.

It is getting run down, but its still a good place for the price.

Nice facility. I like the place. One of the better options in the immediate area.

Wherever I am in town, I would surely bring my kids in Borgess for swim lessons, staff very friendly and helpful, awesome instructors, place is neat and clean, no complain but lots of complements

Sing me very knowledgeable and well abreast of the procedures needed to help you feel better

Expensive but worth it. The staff are awesome and the facilities are top notch.

Friendly and helpful staff. Good equipment and classes.

Always clean and inviting!! Great place to get healthy!!

They offer great classes! Nice facility!

Great place for therapy for your health care.

Wonderful setting for childrens swim lessons.

Wide variety of equipment, 2 swimming pools, well-trained staff.

I love Borgess. My new gym home is updated and has excellent classes. My favorite ones are rhe body pump and tabata both with tge instructor Rita. She is amazing and keeps the energy going. The only reason it is a 4 and not a 5 is because I wish we could have more of the Ritas classes towards the evening and more activities that tge school age kids could do without parents having to be sitting down with them.

Great management staff! Great place to get in shape.

Clean and comfortable with a wide varity of equipment and classes.

Love the warm water pool, but they need to clean it better.

I am surprised at the reviews. I have been a member here for about 8 months. The childcare facility is amazing, the women that run that eases my fears when I first started bringing my then 1 and 4 year old and now my kids run down the hall to get there as fast as possible. When I first started out I did a few dance fitness classes and cardio a week. The instructors were always amazing, and while some were not my style, it was not their fault or a bad personality, it just wasnt the class for me. The cleaning staff are circulating constantly. In the 1-2 hours I am there a day I run into the cleaning people more than a few times. I have ever experienced an unpleasant smell in the locker room and certainly no one is inappropriate. There are two specific areas in the three sections in the locker room, with curtains, so that if you prefer more privacy thats available to you, ontop of the several large rest room stalls. I am a germ-a-phobe and have never seen anything dirty in the locker room even a splash of water on the counter tops.As far as the training staff. If you have an appointment for personal training, they are always on time and always very friendly. The staff at the desk upstairs are very knowledgable and will help you out if you have a question about equipment or exercise. I have been doing personal training now for a 6 months, with Chad, and am loving it! I am down 20lbs, have lost 10 inches on my waist alone and have previous injuries that he has to be very creative and accommodate and does wonderful at it. Personal training is expensive (understandably) but the wicked witch billing lady has worked out payment plans with me each time I renew my package and I even missed a promotion once and she was kind enough to still apply it.This is not planet fitness...its more expensive because it offers way more and higher quality staff and facilities. also they just got a new gym floor, new floor in the fitness class area, and some new equipment this fall.

The only thing older than the people inside the gym is their equipment. Definitely needs a renovation with the prices they charge.

Fun place to swim and work out

Pros: Great Facility, Very clean, A lot to offer.Cons: Weight lifting section is weak.

The people are helpful and very friendly

Love this place everyone is so nice

Great gym, to bad they did not enforce dept of health rules in the pool area

The place is rundown and dirty. Hot tub is broken frequently. And for 2017 they are raising thier rates.

Nice establishment, friendly people

Very clean and well-organized

Needs better family changing room

Great physical therapy.

Great place to get juicy!!

Wasnt very impressed with the ER service was not good

Awesome place.

Something for everyone

Very nice place

Wont go anywhere else.

Great place!!

Beware of the wicked witch of their billing department.

Excellent facilities 💜

Great place

This is the only hospital to go to in Kalamazoo

Nice facility

Clean, prompt & friendly

Decent

Clean and friendly staff

Love it

Great place to be!!

Swimming lessons

😀😇😀