Ryan T. is amazing! He went out of his way to get our internet set up. I would recommend this service to anyone based off how great their staff is. He was so friendly he made sure we were 100% happy before he left. He answered every question we had. Definitely use Sparklight for your internet provider and ask for Ryan!

Ryan T. From Miami, OK/Joplin did great. Promt, ontime, reliable. Fix all the issues Ive had since 2002! So happy! Thanks to Ryan for doing his job to make us satisfied.

We’ve had several issues with connection the last three years. The service techs have always been very helpful. The last few weeks the connection has gotten worse. The tech support today was extremely thorough and my connection is working great. We are getting over 300 mbps while streaming on multiple devices. Sometimes there are issues but this company has been extremely responsive.

Terrible customer service. I have been going round and round with them about a payment they received from me but they didnt credit my account. I sent them bank records and a copy of my check which proves they deposited it. They claimed they refunded the money back to me directly into my bank account but they didnt. Now they are wanting me to pay again and will not credit my bill. I would not recommend them.

Where do I start? Found absolutely NOONE to help us. the place was empty as a hobos bank account. nothing ever gets resolved with them unless you wanna pay extra . Its overpriced and under serviced

Way overpriced, hard to get ahold of, wifi will connect and then disconnect randomly multiple times a day for months yet, they do not know when the issue will be resolved.

I have a bad modem and was told to take it to their office for exchange. But they are only open 3 days a week! No Internet until then. Not happy with them and will look to change after contract expires. Never had problem with AT&T. Just slow speed.

THE WORST. Our internet is constantly buffering and disconnecting. I have to call all the time. They have been out to my house many times and each time they tell me it’s fixed yet nothing changes or gets better. It’s been 3 years. This last time the person pulled all these wires out of the wall and then just left them hanging out of the wall. I called to have someone come back and fix it. Nobody ever did or followed up.

So glad others agree, overpriced, unreliable, rude customer service. They will change your plan without telling you and they charge whatever they want. What once was cable One has changed everything and dont care about their prior customers. Looking for other options in the area, any suggestions?Edit: had to come back to add that after searching Ive come to realize that there are not allowed to be any competetors covering where they cover, they have monopolized the industry and Im extremely upset. I feel Im being robbed by this company because internet is a necessity in my home and Im being forced to pay more money for bad service because there is no other choice. How is this ok?

Got service installed quickly and efficiently. Love the speeds. Great for a household of gamers and streaming.

Absolutely horrible. I moved into a new office (from residential) and have so far called them four times to setup a time for them to come out and setup internet. Its been two weeks so far. Beyond that, they charge double the price of residential internet service for no reason. Yes, I mean no reason. Ive asked them what the difference is and theyre unable to answer it. The speeds are the same but I figured for double I had to be getting extra bandwidth or something right? Nope! Just charged double for being a business...in a non-residential area. Keep in mind, I had the same setup at my house and it was half the price.Plus, whenever they are experiencing high call volume instead of getting back to you or having you wait longer they just tell you theyre not taking your call and theyre sorry then hang up.Do yourself a favor, if you have other ISPs in your area choose them. Thank me later.

Associate was very polite and knew his business. Thank you

I signed up for internet back in May. the lady asked IDawould like auto pay set up told her yes please that way I have to worry about calling every month last month june internet stopped working thought it was a tech issue NOPE THE LADY DID NOT SET UP AUTOPAY,NOW I OWE THEM OVER $200. NOT HAPPY

I switched from ATT to Sparklight a couple of years ago before the rebranding. I’ve recently moved, so I had the option of choosing another ISP or going through the process with Sparklight again. I’ve got family in the region, and among all of us, we’ve probably tried every ISP option available. In terms of speed versus cost and with customer service as the tie breaking factor, Sparklight has been the best.The company has bundle options, but now that they offer a gigabit plan, my family has completely cut out cable. We’ve found that annual streaming plans even when factoring in the additional cost for gigabit are ultimately cheaper on a monthly basis than internet and cable. While it’s not the fastest available in the region, for most everyone it will be enough to get by without any issues for a couple of years. In example, we’ve got many smart devices, a PC, and a couple of streaming only televisions, and we’ve not yet had any connectivity or speed issues.I’ve never had a problem with billing or with Sparklight being overly present. Customer service has always been helpful, and setup is simple. The only other advice would be to buy your own router and modem so you’re not charged exorbitant monthly fees and to get a VPN for privacy.

When we first hooked it up there was a little buffering so I unplugged it and plugged it back in because the wifi wouldnt come back after it started to buffer. When I plugged it back in wifi connected and It hasnt buffered a single time and its been 2 weeks now almost. So far I love it. Got the 200 mb/s and its running at 163 mb/s couldnt ask for much better out of a router.

I just signed up a week ago but so good so far.

Sparklight’s service SUCKS. Even when I connect via Ethernet, it still will load slowly, and most nights it just cuts out completely for no reason.DON’T SPEND YOUR MONEY ON THIS COMPANY.

The Internet has been perfect! However, I cannot get a response from the company, regarding a qualification for the EEB?!? 72 hrs from may 31st does not equal June 12th!

I still have not received a replacement remote that I asked to be mail. Today my tv box for the living room stopped working. Ugh. I am going to have to take time off from work.

Sparklight doesnt allow technicians to go on roofs in attics and a whole host of insurance liabilities that keep the customer from proper service. Their one if the only games in town, so they take complete advantage of this fact and could care less if you service is good..

Speed is great and installer was very professional. But they have still not buried the cable line, its been almost a month.

Internet works at 1/3 the speed, if it works at all. The customer service doesnt seem to care to fix the issues. The techs come out and and just bandaid the issue for a day or so then the problems go back to how they were. They say well have our management reach out, they never do. If anyone sees this or cares DO NOT get sparklight. 10/10 would not recommend.

I cannot receive my e-mail on this computer Is it the internet provider or the computer

Hard to know how to rate this - they came as fast as they could to install (4+ weeks after calling)....but the service person was really great in the freezing rain looking for wires on my new home. He had to tell me how to hook up though as Sparklight will not allow them to come into home during COVID.Service is fair. Modem does not reach master bedroom well, so lots of lagging. But the rest of the house is OK.It is very fast most of the time. I like their asking for feedback and they were very professional and helpful when interacting.Overall - very satisfied after one month of service.

Was supposed to have a tech come do an install and got a robo call to confirm. Tech never showed up and when I called they told me the tech called and I didnt answer so he didnt come. Again, no call from a real person. When I called customer support they told me it would be another 2 weeks before they could be back. Canceled the install.

About as reliable as a politician. Quits working several times daily. Fast but loses connection often.*Update* After reaching out to to them, like the reply said to do, they left me on read. Internet still goes out hourly.

Fair/good internet. Poor poor service. You are required to go through a 15-30 minute diagnostic before you can talk to a person, even if you were speaking with a person a short time before or you know what the issue is. In my case, it was a cut main line. So I knew what the problem was and a diagnostic wasn’t going to do anything other than tell me what I already knew. Service call windows are 12 hours. “Hello sir, we’ll send someone out Thursday between 7am and 7pm and you’ll be required to be home. And if you don’t answer your phone the first call we will cancel your call”. Really? Who does this. Only a company that knows you have limited internet options and doesn’t care about customers. Their technicians are even embarrassed by their customer service level. Every technician I’ve dealt with have been excellent but it’s the hoops to get there. I’ll give them this, their price is fair for good internet when it works.

Finally have plenty of speed to cover 12 devices at the same time.

Pay 116 a month for a 1/3 of the speed they promise! worst internet service can’t even watch one tv without it buffering every ten seconds. Highly do NOT recommend

I have been extremely pleased with service technician that installed my Sparklight internet. The speed of Sparklights internet is much faster and more reliable then previous provider. Wish I had switched sooner.

Gave 200.00 deposit on a DVR decided in 8 days didnt want but they kept my deposit even with returning the box. All money in nothing returning!!!

Awesome connection and speed.

Sparklight personnel were very customer oriented and permitted me to answer a myriad of questions which they took the time to answer to my level of understanding. They delivered the equipment I needed and walked me through the complete setup process with no glitches. I would definitely recommend Sparklight Internet to anyone tryin to make a decision on their internet provider. JOB WELL DONW!!!😊

After months of issues, Ryan with the service department came out and solved our issue on a Saturday. We cant thank him enough for all his help!

Ill start with weve had this service almost a year, the last few months the service at random just shuts down or slows down so far we can even connect with our cell. I pay over 100$ a month for a service that I can barely use. To get a hold of anyone to fix the issue is a non issue, they just dont answer. I had better service and customer care when I lived in the country and only had 10gigs a month . At this point Im willing to switch to just about anyone else!

Paying all this money for nothing!!!!! Internet is constantly down!! Useless internet.

Im very happy with my new 200 mbps service from Sparklight versus the old 5 mbps DSL and just about the same price. The Installer Tech was very professional, did an outstanding installation and answered all of my questions. Extremely happy with Sparklight.

Wait times are ridiculous and the people don’t seem to happy to have their job but over all it’s good for our household so far.

The tech guy came to the house face to face, with no mask on. He told me he can not come I to the house due to covid, but decided to tell me how to do the work. That he is being paid to do. They are advertising free installation, but yet they are telling me I have to do it, or hire an electrician. I called to try and get a one time discount for what I will have to pay an electrician. With them denying they will help. They said the most they can do is google an electrician for me and I would pay the electrician when they do the work. So much for free installation. I emailed the company with no reply, been two days.

Located in NE Oklahoma. Absolutely terrible internet coverage and service. We lose coverage constantly, and are dropped from work networks while in quarantine multiple times a day. Its starting to affect and threaten our jobs. We paid less in Tulsa for FAR better, reliable, and faster service. We pay for the highspeed option, and it can barely stream movies at all the last month or two.Their customer service requires a godawful phone tree before you can speak to anyone that can actually attempt to solve your issue. Data caps in the year 2021 is an absolute joke as well. We will be exploring other internet options in the area, as I am sick of how unreliable Sparklight is.

Technician very nice

No 24/7 customer service. If you have any issues after 5pm youre just out of luck for the rest of the night. And if its on a weekend youll have to wait until Monday.

Complete trash company all around.

Service might be OK, but installer handed me the equipment and said because of COVID, he cannot enter the home, so I have to find the correct outlet to hook it up to myself. He said the home has about 15 connections, hopefully I can find the correct one. And, hope it isnt one that DISH is using. WHAAAT?????

Sparklight actively has poor customer practices that prioritizes profits over people. Dont believe me?I. Data Caps & Usage Fees - Sparklight/CableOne has had and continues to have anti-consumer polices that milk money from their customers.There was a time in which CableOne would not count data usage between midnight and 3 AM/4 AM, which was unexpectedly pulled without warning.Policy was then changed that if you went over your data usage, even by a gigabyte then you would be charged extra and if you continued to do so three times in a 6-month period then you would be automatically enrolled in a more expensive, premium plan which increases your data cap by a hundred gigabytes, but increases your speed so that you can blow through your data even faster.Recently, we seen yet another policy change in which if you go over you would be charged $10 extra for another hundred gigs up to $40.This is simply not acceptable for any broadband ISP to charge money for data caps. Some could argue that they impose these limits to help manage their bandwidth and ensure that traffic is contained. These simply does not hold water unless we are talking about mobile broadband. I can see mobile broadband needed to impose a data cap restriction but there is no excuse for a modern-day, first world broadband company.It comes down to Sparklight wanting to charge as much as possible with their plans as we saw they are able to handle every customer having unlimited data usage during the three-month covid break. I noticed no outages during this period and no apparent slow downs. Its not a matter of infrastructure as a matter of greed. How do they get away with this?II. Monopoly - Sparklight/Cableone has had its reign over the Joplin Community since I was born. The only other competitors are AT&T and mobile broadband/Satellite internet which is not suitable for gaming, streaming, and video conferencing that is required for modern day living. We need options are this monopoly will continue to nickle and dime us and push our limits as consumers. North-West Arkansas area has at least four different broadband services that charge $80-$85 for gigabit connections with no data caps.III. Outages - Recently, 2021 has been a rocky road in terms of outages in the Joplin Area. I can recount on four different occasions that I was in a voice call with my friends when all of sudden all of my friends would lose connection at the same time. Keep in mind that we all lives in different parts of the Joplin area. We pay a premium price of Cableone services and we still experience embarrassing outages. However as we have no other options then we must continue to pay the piper if we want anything that resembles modern-day internet.tl;dr: We the people of Joplin, Missouri deserve better internet without restrictions on datacaps. We deserve better treatment from our ISP. We shouldnt be nickle and dimed due to a monopoly. It makes zero sense when third-world countries have better internet infrastructure at a cheaper cost.I hope that one day change can happen within this community until then my review will remain one -star. No, I will not contact your support so that they may bribe me with a special deal. I am not looking for that.

It’s been about 6 months since I went to Sparklight. When the system was installed, they draped the cable over the fence separating my property from my next door neighbors property. I was told that in a few days that the line would be installed properly. That was 6 months ago. I have called repeatedly about this issue, and have been told that the local office would be contacting me. So far, no one had done so. Customer service is obviously not a priority with this company.

The service tech was personable and spent a lot of time assisting with the installation. The service is not very good, it keeps kicking me off-line at random times for short periods for no apparent reason. This is disruptive and has happened during several virtual business meetings as I am now a work from home employee (due to COVID). My employer has not complained yet, but that will happen if this continues. I spent the money for the higher package (Turbo 300 w/30mbps and a 1200GB data cap $80.00 + $10.00 for modem) trying to avoid issues and still it kicks me off. I had CenturyLInk for the last 3 years and never had issues like this and the monthly fees were half what Sparklight is charging (unlimited data transfer w/40mbps $45.00 + free modem). I only changed because I moved and CenturyLink was not available. Sure do miss the better and more reliable connectivity :(

Had them while living in Joplin pricy for what you gget.

The technician did not show during the appointment time. The installation was an ordeal to coordinate multiple times and getting through to someone to talk to was challenging with long wait times and also getting disconnected. Would not recommend but they are the only option where I live.

We just began our service and they are already ripping us off. We asked for unlimited data and they told us to start with a gamer package. We are not gamers, we barely have one television in the home being used and they are saying that we used all our data. They are now adding charges to our bill for more data without our consent.

Well the internet is good but I am still yet to get a bill by email or by mail. I was late first payment because I received no bill as a reminder.

Horrible customer service. Our Internet has been down for several days and is usually slow. No one answers the phone. Super frustrating when you work from home.🤨

We’ve been using this company for WiFi for a couple of months now. We recently moved to a new address and we’ve been trying to get our service moved over to our new address. I’ve called multiple times trying to get ahold of someone. I’ve been put on hold for about an hour waiting on someone to answer and they never answered. I even drove to the company to talk to an associate in person yet the lobby was closed. Their were workers in the store but wouldn’t come up to the door. I’m upset with this because I pay for our WiFi and we can’t use it so it’s a waste of my money. Spark light has terrible customer service and I recommend that they really work on it.

Constant connectivity issues. Customer service is impossible to get ahold of. Took me two weeks to cancel my internet services through them. My bill increased randomly multiple times.Equipment return hours are only during the hours that I work so it is impossible for me to return my equipment without losing money working.Just not impressed at all.

Terrible service. Have had an ongoing issue with disconnects since we started with them. No one has fixed yet (3 years now). The past 6 months are really bad... the internet is unusable. Have had a technician come out 5 or 6 times... they havent fixed it at all and its just getting worse. Even had a technician come out and say he wasnt going in the house because of covid and tried to get me to do it for him. I made him send another tech of which we had to wait another day for. Our internet has been so bad I called billing to tell them to credit me this month, they only credited half because there still was data usage. How does that make sense? Paying for services that were promised and not getting them. The lady also had the gall to act like she was doing me a favor because it was my fault. I could go on. This place is terrible. If you could go with another company do it.

The Customer Service Lady was very nice and very helpful. She traded out my box that didnt update. Then she was nice and helpful to help me get set up to go online. Have not had access to the website for quite a while. Very satisfied with my service. Thank you!

Surprised at how simple it was to setup the system over the phone.Thanks

Great internet

Sparklight internet barely reaches from my bed room to my living room. It was fast with AT&Ts 18mbps speeds. Never had lag or buffering and now it have it everyday. Switched because we moved and AT&T only offered 10. Should of stayed.

The staff are usually extremely friendly and helpful at this office. obviously due to the virus there actual lobby is closed but if youre terminating services they do have a drop bin.

Excellent, no issues whatsoever!! Tech was fast, friendly and efficient

Had a technician come out to my house the same day I bought service through sparklight. The setup was fast and easy. So far the internet has been running great with no problems at all. Cheap internet, fast speeds, happy customer!Edit: After having been with sparklight two months now, Ive had a couple of issues with the internet going out due to bad weather. Both times I have called it went straight to an automated system to help guide me through getting my network back online, even though I knew it couldnt help me I had to wait a painfully 20-30 minutes each time to actually get through to an agent. First time waiting for an agent was about 5 minutes give or take and currently on the phone now once again, been waiting 40 minutes to talk to an actual human. Its been out for while today and here I am not getting paid for work since I work from home, irritating very irritating. Come on sparklight lets work faster to help our customers!!

I was with intermittent service from day one. I called and I also came in to office explaining the issue. I was eventually told after someone remotely checked the line that repairs were being made to the line. I did not have a good experience so far. I am hoping that after the service is completed that I will receive a signal without interruptions and buffering. 2622 Raspberry Lane, Joplin, MO, Brian Williams

I have experienced excellent customer service so far. All of the technicians have been so patient and helpful. I have internet and cable and highly recommend this company!!

Preformed as Sparklight indicated.

My internet is still slow

Not impressed. I use twice the amount of data I used with other providers, and its over $100 a month for basic internet.

Called and set up an appointment on July 10th. The only days they can service this area is Wednesday. Had to cancel the first appointment because I couldn’t take off. The next week I started to cancel for the same reason, short handed at work, and they told me they could send a tech out to set everything up outside and leave the modem kit. That was today. Supposedly they came by and said that they would have to wait because of COVID 19. I asked them what that meant. They explained that it was because there were no outlets in the house, while I’m staring at the two coax cables installed in the walls in the living room that run outside to where the satellite was located that the previous owner had. Now, the next available appointment is August 5, 26 days after paying them to set this up. To say that I’m mad is understatement, livid is probably a better description. Unfortunately, I can’t take that day off either, short handed and there just happens to be different people scheduled off on Wednesdays for various reasons. I’ve explained over and over that any day BUT Wednesday is perfect. I just have to know before hand so I can schedule it accordingly. I don’t know who I need to talk with to get this taken care of. I bought this house. There is at least 10 years of potential use from me if they don’t lose a customer before they even have one. May just have to go with CenturyLink. They are slow as cold molasses, but they are willing to get service set up right away.Update:I’ve upped it to two stars. The service works just like it should. Haven’t had any issues. They get 2 stars because it took 4 calls and 5 emails to get the internet set up.The reasoning behind taking so long was because they wanted to use new cable and pull out all of the perfectly good cable that was installed previously, but not by them. Now that sounds reasonable, but the last time I had their service they didn’t do anything with the old faded and weathered cable that had been installed previously at my other house By Cable One. They just used it and had no issue with using it. They were at least faster than WCA, 6 weeks for a trash cart, and they didn’t even bring a new one, looked like it had been dragged for 20 blocks, stunk, had trash and flies in it. But that’s for another review.

I love my internet service its amazing but the service i got from customer service recently is why Im only giving it 4 stars. instead of going over my options with me the rep pushed me into a tech appointment i didnt need found this out 2 days later when i called back up and was actually able to have a conversation with the rep i got. Im not saying the customer service is bad Im just saying that from time to time you still get people who dont care to share the options that are available which does create hassle instead of keeping things smooth.

I work at 4th Street Bowl and we had Ryan T. And Shane B. come and assist us with putting in some new lines and they were quick, efficient, and just genuinely good workers with good attitudes. If we ever have any further needs those two are the ones we want helping us. Thanks again!

Everyone has a special spot, and weve used them often. Our technician was here on time and left us with our order just as we asked. The people who set up the appointment were gracious and welcoming, as we had just moved here from California. THANKS, SPARKLIGHT. Monica Beach, Baxter Springs, KS.

So far so good, getting in school and good programs I like it.

The sales rep that sold me my internet package didn’t know anything any internet speeds, latency, or 5ghz vs 2.4ghz, and when I got my router it was used. Other than that and after some haggling for a new modem, the speeds are great and consistent, so props for that

I set up an appointment and took off work to be home. But apparently they called me while at work to confirm my appointment that morning. I couldn’t pick up so I was in a meeting. All I received was a partial voice message, which didn’t give me any instructions. So they cancelled my appointment. I waited all afternoon and only found out it was cancelled when I called. I’m sure in some board room this makes economic sense; fewer people to hire, fewer service calls where customers aren’t home. But this is a wholly irrational way to run a business.

Well, I’ll try this again..... my other review disappeared. spark light/Cableone blocked my emails because they said it was spamming..... No phone call was made to inform me, they just turned it off. When I called, I was informed that I would have to have computer (don’t use), iPad and iPhone checked for a virus before they would “grant” me access to my email....I’ve had this email address for over 15 years.... To have all IOS’s checked, would cost up to $300 and then spark light would want to see proof that it was done then check my stuff anyway..... what doesn’t sound right here?On top of this, we are paying more to have faster internet speed. Now, with COVID-19, internet is as slow as dial up. I wonder what they will tell me when I question it?

Ive been waiting a month for my installation and there still pushing it back every week i was told between 1 amd 3 get a text saying they wont be there till after four like some of us have jobs to go to

Ryan was friendly and professional

Been a loyal customer for 10 yrs then missed a payment and to keep my service they told me I had to pay the past due payment which I understand but then they wanted me to pay a deposit as well which is crazy seeing I been with them all this time. Plus rates keep going up . Well looks like at some point these people will realize they are losing loyal customers to dish over dumb policies....10yr loyal customer gone here dish here I come

While the personnel are pleasant, the customer service times leave a lot to be desired. Ive never had a cable company that wasnt opened at least 40 hours a week. I do not think the prices are comparable to other service Ive had, I think they are extremely overpriced.

Sham, got my internet package for 50 a month to start. Internet works good but now 4 months later my bill has somehow almost tripled to $150 because of apparent we exceeded the usage. Not worth the price. Save your time and money

I’m not a fan of the guide (which basically only shows what’s on) or the favorite selection (it would have been nice to have a button to mark the channel to your current list) but those are minor complaints. I don’t watch cable much as my wife is the one who really wanted it and she is happy with it.

Twice the money for half the value of anyone else. Wish Joplin had a different provider. They dont even offer VOD, but still have the nerve to charge almost 200 a month. They truly, truly suck.

It meets all what I need

Scheduled the time and everything to get internet set up, paid the fees, then went and bought a very expensive compatible modem/router. After all this, received a voicemail that they decided they cant service that area and were issuing a refund for the installation fees. But the router? Nope. They need to decide whether they service an area before they schedule appointments and take fees so people dont end up with $150 modems for no reason. Hopeless company.

Ryan was very pleasant and very enjoyable. He notified me of each step taken to ensure a stable connection of internet services. Ryan also held great conversation while working effectively. At the end of the service when the modem was up and running, Ryan assisted me to connect my devices.

This place is great. I came to drop my router of and the staff was so kind and helpful. I will be coming back to Cable One/Sparklight if i ever move back to Joplin 😁

Although the staff are friendly and helpful it can sometimes be a very long wait to get assistance. There are usually one (maybe 2) reps to provide counter service and depending on how big of a problem someone is having it can lead to a very long wait time. The last two times Ive had to visit the office the line would have been literally out the door if we hadnt started making our own switchbacks like you see in amusement parks. To add insult to injury there were at least 7 other staff members going into a meeting room just south of the customer service desk. Intellectually I know that they arent customer service employees but it makes a bad impression

Today is our installation day but Ryan was our technician and he was very friendly and quick! Thanks so much Ryan! So far internet seems very fast.

I switched to cable one rather reluctantly being as I had heard several horror stories. Like constant overage fees, poor speeds, and terrible customer service among many other things. But Im happy to report speaking only for myself that I have had nothing but the best experience so far. The speed is amazing, the customer service has been above par, and I have 24 hour Monitoring access of my services.Great job cable one. You just keep doing you!

Over priced and keeps going up every month. Would have gave a minus stars if could. Would not recommend them to anyone.

Hours are very limited. 11:30 - 4 only 4 days a week. System wouldnt accept Missouri for state when they tried to update address. Lady was nice so that is why 3 stars.

Prepaid for the service. 67$ and some change. Was supposed to get the service installed today 7-2-2018 between 7am and 7 pm is what the woman on the phone told me. Called shortly after 4 pm to see where things were because I had not received ANY call to see if I was even home yet. The woman that answered said I was incorrect and that my appointment for installation was for Friday. I informed her that this was incorrect and unacceptable as the service has already been charged to my card. She did not budge. This is highly unorthodox considering its my money being paid. I wanted to speak to someone in charge and was denied that. Completely unsatisfactory. Poor customer service.

Being calling about a problem for months. I’ve had 15mbps using my WiFi for over a year they will not fix the problem. I pay for 180+mbps WiFi. There Customer service reps act like they can’t do anything then will hang up on you.

Well it doesnt shut down every 10 minutes like ATT was doing. My only complaint is that Im not getting anywhere near the speed that Im paying for.

I signed up for Business HSD Internet with Unlimited data with up 100Mbps download speed but now my bill says up to 50Mbps but my highest download is 33.5Mbps and my Dish movies are either not playing or buffering all the time now. Something is wrong but Im not happy with their service.

L0osing internet constantly and yo0u can never get help. Just alit 0of excuses. Poor service

Technician was no help with modem, he set up the new line and left. I didn’t even know what WiFi was mine, I had to have a friend who works at At&T come and set the rest up for me. Not a great first impression of Sparklight.

Good internet good cost

Poor installation experience!I had to dig up the damaged service drop at the pole. Your installer made no effort to move towards digging it up. He wanted to plow a new drop to the house that would have required a 35’ bore under the concrete approach to the garage. After I went to my garage, got my shovel and dug it up he spliced the service drop, and left it unprotected or without a weather proof closure, nor without backfilling the hole dug to expose the cut service drop. It remains exposed and unprotected. I expected your installer to return and finish the job of sealing the splice and backfilling the hole, but after 2 months, I suppose that isn’t going to happen.

They dont give you what you ask for. Then they charge you more to get what you thought you were getting in the first place. Its also a data plan. They tell you no deposit required then bill you for the first full month and activation to get started after which you will still get a bill so they can pro-rate the month you are in. The customer service is deplorable. As soon as I have a better option Im gone.