Great group of people to have your vehicle serviced. Took our BMW in for routine maintenance, Taylor and the team at Laurel did a full check and found another issue that was covered by our warranty. This is exactly why we use the manufacturer service facility. A 15-minute oil change place would not have paid this level of attention or had a deep understanding of the vehicle. Incredible customer service and communication. Thanks to everyone at Laurel.

3rd Times The Charm - Ask for EarlI did a TON of research and still went into the dealership with a weary heart due to some negative comments from from a family member. Earl made the experience truly enjoyable & turbocharged my confidence. He was not pushy & his demeanor was extremely pleasant. Nothing extra was added to the deal unless I brought it up. My daughter was treated as if she was visiting family who happened to be selling us a car. If I ever need another vehicle in the future & I still live in the area, I will definitely come back to Laurel BMW.

We recently took delivery of our beautiful new X5. The sales group, service coordinators, and finance teams could not have been more fantastic to work with! You cannot go wrong working with the Laurel Auto Group! Will definitely return!

Jamie and the staff were very helpful in keeping me informed of the status of my vehicle. Jamie took the time to thoroughly explain what the technician needed to do to remedy the problem with my vehicle. I still have a recurring issue with the vehicle; however, my sales representative Rob and the service department were quick to reschedule my visit and address my concerns. Based on my experiences with other service departments and auto dealerships, Laurel has been the best experience and I would highly recommend this dealership for anyone looking to purchase their next vehicle.

Amazing dealership. Best car experience I’ve had in my life. Top notch service, and sales experience.

Very satisfied with my experience. The live video of the diagnostic was very informative and reassuring. Would go back in the future.

Good experience. Work was completed promptly. I liked the way the mechanic texted with photos a rundown of what my car needed to pad inspection. The service advisor was knowledgeable and very helpful on getting the car serviced.

The staff at Laurel BMW was incredibly kind and very pleasant to us. Actually, it was hard to believe that we were being treated so well, at a car dealership! It’s like family. I would HIGHLY recommend them over any other place!

Friendly, great to deal with, knowledgeable and very professional. Scott, Earl and Ryley went above and beyond our expectations. They made the purchase an easy decision. Technology seemed overwhelming, Ryley made it very easy to understand. Thank you!!!!

Terrible experience on many levels. I explained a problem with my check engine light coming on and off when making the appointment and conveyed that I would be traveling from out of town and had to take time off work so I wanted to avoid having to make multiple trips.At first, I was the only person in the waiting room, but eventually another person who originally entered with a mask on resorted to wearing it under his chin and another who entered without a mask from the start. There were clearly signs posted stating that they were required, but it was obviously not enforced.After seeing multiple employees coming in and out either without masks or having them pulled down, it became apparent that it wasn’t an issue to them. I have a lung disease so my anxiety was already high having to go into a location that I would’ve otherwise avoided at this time. If only I would have known how much worse it would get.In the end, I was told that even though they could see the prior faulty signals, the check engine light was not on at that time so there was nothing that they could do. It would have been really nice to know this when making the appointment.Laurel BMW of PA, you CAN and SHOULD do better for your customers. This customer will not be returning.

Taylor in the service department is amazing! I had a fantastic experience. Quality of work is amazing, my brakes and rotors feel amazing on the road and the customer service was just awesome. Highly recommend. Everything was covered under warranty, even better!!

Great service all around. The salesman (Earl B.) was gracious and patient with me, and the BMW Genius (Riley ) was a hoot! He made me feel very comfortable. Likewise finance mgr. Beth, also top notch. I understand why customers keep coming back!

This was my first BMW purchase and the whole experience was wonderful. My salesperson Earl was great with communication, quick with answers and information, looked for ways to save me money, and provided a fun closing. I highly recommend!

BEST. SERVICE. DEPARTMENT. time and time again the BMW service center at Laurel auto group exceeds expectations. They have a 100% customer centered focus, and will always be my preferred service center for this reason. The cost of service is surprisingly affordable and my service advisor Jaime is an absolute gem, and valuable asset to the center as well.

Wonderful experience - easy and thorough buying process of a fabulous new vehicle. Staff was very friendly and accommodating.

I knew what car I wanted, came in, and Ben took me on a test drive and I ended up buying it. There were no surprises throughout the process. All of the employees were extremely professional and attentive. I would recommend this dealer to family and friends.

When I was looking for a reputable BMW dealer to work on my vehicle, I contacted the two places nearest me. My decision to go to Laurel BMW was an easy one. When I told Taylor that I would need a loaner car while mine was being worked on, he said sure no problem. I was truly given the BMW experience! With everything we are all going through with COVID, the kindness shown by Taylor really meant a lot! I highly recommend Laurel BMW!

Do not go to Laurel BMW for service. Jaime the secretary is very rude and lacks professionalism. I left multiple voicemails even sent an email yet got no response. I had a diagnostic done on my car four days later the undershield was hanging off. I tried calling to see if perhaps this was the result the diagnostic and couldn’t reach anyone via phone. After unsuccessfully reaching out to Jaime I left messages with another receptionist just to have no one return those phone calls. I’ve owned several bmw’s and have had interactions with service centers across the country so I know this locations behavior is subpar. BMW of State College was able to clean up the mess that Johnstown caused unfortunately it cost me an additional $175.00

Great experience with Laurel BMW recently. Prompt, efficient scheduling of pickup, service and delivery. My BMWs recall was taken care of, maintenance completed and brakes repaired. Thank you Taylor!

Took my car there to get diagnosed, wasted my time and money. I decided to look into the issue I was having by myself and found the issue within 5 minutes. Very rude and VERY unprofessional for a semi luxury car brand. 10/10 do not recommend their service

Such a knowledgeable and welcoming staff at Laurel BMW. By far my best car buying experience.

Earl was super helpful and made the process as easy as possible! Highly recommend

After a waterpump malfunction on the Pennsylvania Turnpike, my car was towed to you dealership.Many thanks for repairing my X5. Jamie was great, knowledgeable and did the best to accommodate us. Helping us out with a loaner car made our layover more tolerable. I spoke briefly with the mechanic. Very knowledgeable and curtious, explained the problems well.The only disappointment was that you did not have the part in stock, which resulted us occurring additional hotel expenses. Not really a complain.Things could have been so much worse if the breakdown would have happened farther then th 40 miles from your dealership.Thanks again, Tom and Cheryl

Laurel BMW provides top notch, friendly customer service.

As always, I was well satisfied with the service and convenience

These ladies and gentlemen are fantastic. Had an issue with my car. Called in on a Monday and they scheduled me in for that Wednesday. They even picked my car up while I was working. Everything was done in a very fast manner. They even told me some information about my car warranty that I didn’t even know existed. They are definitely very friendly. I would highly recommend them. I’ll surely be using them for every future services.

Taylor and his crew were responsive and quickly took care of the repair. Thanks

The sales personnel and administrative staff was very knowledgeable and accommodating to make it a very seamless and enjoyable experience.

Couldn’t have had a better experience. Everything was perfect!

Courteous and professional! Really appreciate the loaner program so not stranded during servicing!

Wonderful experience at Laurel BMW. Riley greeted me at the door, he was very knowledgeable about every detail of the car, I can’t say enough about him, I was so impressed. You can definitely see that he had an awesome amount of training . Before coming to BMW, I test drove an Audi, 3 people at Dealership couldn’t even pull up navigation on the car. Thank goodness I didn’t purchase an Audi. The whole process was very easy for me, I usually always purchase my vehicles without my husband, some places not very good with that, but Laurel was excellent, very respectful. Earl Berkebile was also great, he made my purchase very easy. I’m so happy with my new BMWThank you all.

I have been with Laurel bmw for the last 25 years and could not have any better service anywhere the staff has gone above and beyond for years

Service manager was friendly and courteous. He recommended a place for lunch that was very enjoyable. My inspection was done quickly leaving the rest of the afternoon to shop. All in all a very pleasant experience.

I normally do not do reviews, but this place made the car buying and trading experience very simple and easy. I was offered top dollar for my trade in, and I received a great deal on a used car! The salesman was very laid back and went above and beyond when addressing any of the questions or concerns I had. Great team, I will be a returning customer for sure!

All you could ask for and expect from a BMW dealership service department. (I’ve been to a few across the country over the years and not our regular service department)Excellent customer service with a prompt and professional service operation, which enabled us to continue our journey home.

They got me in and finished the warranty work with no fuss. Clean comfortable facilities and friendly staff.

All this dealership is in for the money they dont care about anything else $3,000 out the door what the same problem that it went in for no thank you I will not return

Fast, friendly service. worked their best to get me out quickly

First BMW purchase and I couldn’t be more impressed with Laurel BMW!

I have always found my questions and requests answered by the service staff at Laurel. This is a huge plus to me and the biggest reason I do not take my car anywhere else. After two purchases from this dealership I have never taken a car back for a rework of a repair. I credit their service manager in aiding my efforts to tackle the hassles created by the huge airbag recall, mine was handled very well and the efforts were appreciated. Laurel, keep up the excellent work and thank you

Laurel BMW is always professional and offers great customer service

Taylor and the service department at Laurel BMW are excellent. I’ve been driving BMW’s for the last 16 years and this was by far one of the best experiences I’ve had with a BMW service department.

It was a good service experience, but the service department did not address a couple issues that I asked for. The wiper blades and the battery for the key fob.

Ben K was great during and after the deal was made. Ryle V was very through going over the car’s equipment and how to use all the bells and whistles.

I had the greatest service advisor of ANY BMW anywhere; Kenny. He was helpful and even helped wash my car himself to get me out quicker. And I have never seen X-Line rims this clean before

Ben, Riley, and Scott were incredibly helpful and patient throughout the whole process of learning about and purchasing a car. If you are from outside the Johnstown area and are looking at a vehicle here, this is a group you can trust and that will tirelessly work with you.Very appreciative....

Unfortunately, didn’t spend enough time in the dealership to experience any customer service. When I entered the dealership mid-day on a weekday, there was no one in the showroom. I heard voices in the back and walked around to see if I could find someone to help me. As I was looking at a vehicle in the showroom, two gentlemen came out, went straight to their desks and never greeted me. I initiated contact, but was just given abrupt answers and felt like I was inconveniencing them. They were both on their cell phones; I assume doing online work. My visit was not a good first impression of this dealership and they may have lost a sale; I haven’t decided whether I’m going back or not. They are the most convenient BMW dealership for me, but it may be worth driving over 90 miles to receive professional, courteous customer service.

I just moved to PA and on a google search found out this was the closest BMW dealer to me. I scheduled an oil change and arrived on time. After “inspection” or analyzing my key they said I needed rear brakes and that would cost $720. I had just bought my certified vehicle less than 60 days ago. When I informed them of that and asked how it could have passed a certified inspection with brakes that needed replaced they let me know there was a “technical error” and I didn’t actually need brakes. Finally when I left they set my next service for 2100 miles.... Any BMW owner knows the service schedule. I can only think this is the type of dealership that is looking to rip people off on services they don’t need and have them come back for service earlier than necessary.

We’ve never felt better about buying a car. There was no pressure at any time to do anything. Excellent follow up on all questions as they were all answered thoroughly and completely. Simply stated Ben Kamnikar and everyone were trustworthy.

A fun and easy buying experience.

Extremely professional and willing to work with me through every step of the process.

They need to make sure there is envelopes in the service key drop box

Very HAPPY with the service I received this visit. My BMW runs wonderfully. Brandon (Service manager) was easy to work with and was very knowledgeable in the repairs for my car.He even did the updated recalls before I got it back.Thank you to the Laurel BMW service team!

Excellent customer service!

Buying a car at Laurel BMW was a great experience!

Service department was efficient and had my car ready as promised following a review of the cars computer functions.

People are very nice and professional, although didnt have enough of the right oil for my oil change they want me to come back I am an hour away they offered to come and get my car l dont know about other people driving it, dont know what to do, thanks

The trade in process was very easy.

I had been looking for a used BMW 340i for a few months. I showed it to my wife and she called Laurel BMW on a Thursday evening. The salesman, Ben, returned her call shortly thereafter. We filled out the online loan application Thursday night and emailed Ben the information on the 328i I wanted to trade. Friday morning Ben called with an excellent price on the car and for my trade. We drove from Charleston, WV to Johnstown, PA later the same day. We picked up our car Saturday morning. No hassles. No shenanigans. Ben had everything ready. Ben and Beth, the finance manager, were friendly and polite. We were on the road in our new car headed for Charleston that morning. Wonderful experience.

Great friendly, quick and efficient service. And they cleaned the car inside and out...nice touch!

Loaner car delivered at my home as arranged (I live 70 miles from Laurel BMW) and driver returned my car for service at Laurel. Notified same afternoon service was completed. I agreed to wait until next day for exchange of vehicles at my home again. Professional service. Everyone I spoke with including the gentleman who delivered loaner and then my car next day very courteous and friendly. Car was clean inside and out. Highly recommend Laurel BMW for sales and after sales service.

Laurel BMW provides outstanding customer service for every interaction have with them. The Sales staff are terrific, especially Ben. Scott, The GM is always helpful and informative and the service department, Brandon, is great and very responsive.Thank you to everyone

My 2017 BMW 530i had an intermittent engine symbol appear on my dash screen. My car was purchased out of state but as an authorized dealer, they readily agree to look at it for me. An assessment was made and a replacement part ordered. The new part was put in yesterday and everything appears to be working perfectly. I was pleased with the entire process. A special shout-out to the service manager, Jeremy Kissel, who was very helpful and knowledgeable. Nice waiting area, comfortable seating, light snacks, coffee. I will not hesitate to recommend this dealership and, in fact, I have already done so to several people. Excellent dealership, angst-free experience.

In area, stopped in to ask about my cars oil usage - oil low notification. I received a detailed explanation from a technician, who also printed oil usage specs for me. I was within the oil change window so the tech offered to do an oil change...immediately and without an appointment. I was out the door and on my way within an hour. I had contact with three service personnel. All were very friendly and helpful. THANK YOU!!!

Took my 330xi here because it had four recalls that needed done.Took about three days for them to fix it. Gave me a wonderful loaner car free of charge while they had my vehicle. Did great work on it and even had it cleaned up for me.Overall they were very nice to me. Because of this good experience Ill also be heading back there in the next few months to buy a new car off of them.

The Service Person (I am sorry that I cannot remember name)...was great. Between he and Ben, I got all set up. I purchased weather mats.The young lady also in service...was sweet...smart and efficient.I am truly happy with Laurel BMW.

Very happy. Kenny in the service dept. is very polite and professional. Very easy to do business with!

I havent filmed any reviews at the BMW dealership yet, but from first impressions, all the staff were very nice. I only rated this four stars because I felt as if I was non-existent at the dealership. I had sales representatives stare right at me when I first walked in, and they didnt say a single thing. But nonetheless, these guys are a very professional BMW dealership and Ill definitely give them some credit when I come to review a new BMW.

Great friendly service on a moments notice. THANKS

We were very pleased with personnel. Work was done quickly and correctly.

Laurel BMW is amazing! Customer service is top notch. I have no trouble making appointments and service is speedy. Its great to talk to a live rep who actually knows what needs to be done. Kudos to the entire team there!

Laurel BMW was great!! Well worth the drive from Pittsburgh. And I love my 3 series. Highly recommend the car and the dealership!

Great service on my 18 BMW 330ix.Have always been a very satisfied customer whether sales or service.

Excellent service and very friendly. Repairs completed sooner than expected. Appreciated a loaner vehicle while in the area during repairs. First class all the way!

Laurel BMWs service is top notch. Anyways courteous, professional and responsive to my requests.

I have had the pleasure of working with Laurel BMW for many years. The customer service is second to none.They have always picked up my vehicle and left me a loaner even for maintenance. You cant go wrong.

Work was well done! Brandon is a very pleasant and competent young man.

Knowingly sold me a junk car blew up after three months of owning and service shop charges three times what fair price literally told me they’re charging me 300 to check the one coil that literally takes five mins and little to no work should known or they was scammers when they called three day’s after I bought the car to tell me they didn’t charge me enough and added over 2000 dollars to the bill

Best experience ever because of the courtesy, attentive staff at BMW of Laurel PA! Car was picked up due to a flat tire (75 miles away), was able to schedule a service as well, promptly repaired and serviced, then delivered without any hidden costs! 10/10! Strongly recommend!

I took my x5 in to get inspected. As always, Laurel Bmw always meets my expectations with fast courteous customer service. Ryley, the tech guy, was also very helpful in explaining some features on my car that I wasn’t aware I had. Thanks Laurel BMW. Well worth the drive from Hollidaysburg

Very pleased with the service and advise I received during my visit. I highly recommend these folks.

Super smooth deal great people Im very happy with the results

They always provide excellent service with a friendly smile!

Excellent service, friendly people. A bit expensive but after all it is a BMW. Runs great now. Love my car!

BMW service team is outstanding 👌. Ken and Brandon are terrific to deal with. Cant leave Seth out, hes an awesome technician.

Great experience. Knowledgeable team and total professionals. Made the whole process as easy as can be.

This is our first BMW. I am new to the BMW world. So my first repair needed was a battery replacement. I call parts/service and talk to Bill. He was extremely polite, patient and helpful. Very good experience all around. It was a pleasure doing business there. Cletus.

Excellent staff and are willing to take care of you. I’ve had only great experiences there.

I highly recommend Laurel BMW. Salesperson Earl Berkebile went above and beyond to provide outstanding, personalized, and efficient customer service. Upon delivery of the vehicle, Riley gave us a thorough overview of all of its functions. This was our first BMW, but thanks to our experience at Laurel BMW, it will likely not be our last.

These guys went above and beyond in the service they gave me. While the service shouldn’t have taken 2 days, they impressed me with how they handled it. They gave me loaner vehicle and got my vehicle back very early the next day.

Very friendly, but professional in all aspects.

Great friendly service department. Always treated well.

Always a five star experience. Excellent sales and service dept.

Great people easy to deal with. Answered all my questions. Explained to me what I needed to know about the vehicle I was purchasing. Great experience love my new Range Rover

Earl sold us our vehicle and he was awesome to work with. Extremely professional and very helpful. If I buy another vehicle anytime soon, it will be through these guys!

On time, great service on a fair price, communicated great, will use them again

Great service

My experience at Laurel BMW was as top notch. Great place.Edit:I needed an aligent. They charged 100 extra bucks to reset a sensor. Highway robbery!

I recently purchased a 2018 BMW 530e eDrive iPerformance from Laurel BMW. I have nothing but good things to say. My sales experience with my salesman, Earl, and Beth from finance was wonderful. They made me feel welcome in the dealership and went above and beyond to accommodate my needs and requests. Their service accommodations are spectacular as well. I wouldn’t hesitate to buy another vehicle from Laurel BMW!

Very poor service, and poor mechanics