Went to change cable box and had no problem. The new box didnt work so they came out the same day and fixed it. No problem

Service representative does not know regulations. I now have to make a second trip myself to the store to return the equipment

Lynn was super helpful and explained my statement so I actually understood what was going on

They have only have one person working daily. Terrible customer service and be prepared to wait 30 minutes.

They sent the self install kitIt was easy

They love to send defective routers for self installing. So I now I have to return the device to swap regarless of transportation issues. So inpaied for the installment and still havent used the service because of a defective device sent to me to install. Its been since the second of March that I made payment and cant use the service

Good place but thay have one lady that work in there sad that Spectrum eont hire someone to help

They were short handed but still super nice and great and helping the customers, they followed social distancing and mask up I am very pleased with this location.. thank you guys

Very good service 👍

They are misleading about their services and price. I was also sent a manufacturer defective phone and they refused to resolve the issue with it and still over charge me monthly even though I have to pay for a different phone service as well I also regularly have connectivity problems with the internet they provided me I deeply regret choosing them for my family’s internet and phone services

I cant rate Charter Spectrum higher than two stars and thats pushing it. Not only have they always made it almost impossible to get any issue with my cable, WiFi or phone service fixed by calling customer service, its even harder if you make a personal visit to the Charter Spectrum office. Since people have started cutting the cord on the high cable prices, it would be in their best interests to at least try to make up some of the slack by providing better customer service. That certainly isnt the case with my experience with Charter Spectrum. They have cut the cable subscription packages to include less channels, removed the availability of several on demand channels and increased the prices. If there were more than Spectrum or AT&T to choose from in the area, neither world be my choice.

There was 2 people working. One of the women refused to get off her computer to help with customers even though they were lined out the door. I was the second person in line and I had to wait 15 to 20 minutes. The lady that waited on me was exceptional. There was no excuse for the other lady not wanting on customers with them lined out the door.

Because they wont let me shave guinie pigs

There was a bit of a line, but I was still in and out after 5-10 minutes of waiting. Make sure you have your ID, I left mine in the car and had to run back to get it.

Pure Love. God is good! Loved my purchase of new phone and service. They were tje very best low pressure full knowledge purchase of my life! Praise the Lord!

Not very happy with the internet service we loose our connection all the time, we pay our monthly payment every month on time and get spotty internet connection, its like going to the drive thru pay for your food then driving off without the food. Not very happy with spectrum

Very fast. Clean office space. Helped me out with exactly what I needed and very friendly staff

Shelia was very polite and helpful. She was patient and answered all my questions. Excellent service.

Very helpful and very nice.

It was not the place that has the p r poo blem. They were very nice. IT IS CUSTOMER SERVICE. They tell you one thing then do another. I will be looking for service elsewhere asap

Super sweet people

Great customer service

Krysten was awesome and very helpful.

Nice considerant no contract cheaper than any other providers

Great speeds but have been having Internet issues for almost a month now. Every time I call they tell me nothing is wrong on their end but will have a crew come out to check the lines... still waiting almost 3 weeks later despite an open work order... funny how the bill gets to my house faster than the internet

Worst experience Ive had with customer service in years. Theyre misleading about their services, equipment and price. The location of the office is a joke.

Employees are awesome at this location!

I love spectrum .there number one in my book.

Always a line, never enough employees. The upside is, the employees are all very friendly and helpful.

Ladys are really sweet and takes time to explain stuff if you have questions

Always a line waited over half hour left didnt get to resolve my problem.

Fast speed internet.. slow speed office help.

Had to switch my WiFi modem out. All three ladies are very nice and know their job duties well.

I Love our Charter...my bill is really never high and they are nice people!!

A place to setup service and pay your bill, very helpful & nice people.

Paying monthly bill and as always, you are not standing in the line very long. Good service and friendly workers

Great customer service! No frills. They get you what you need and solve your problems!

I like Spectrum and the staff.friendly and very helpful if having a problem

Its definitely a place to give your money away to

Great friendly fast at giving me new Wi-Fi box

I pay a bill its ok

After being in the office for over 20 minutes, we were told it will just a minute. Then we get told if you have a check you can pay, but for all others it will he a minute. 30 minutes later we left still not seen and others there even before we were.

They were very he)pful and n ove

We have never had issues with charter however I will be dropping them if they are to drop the 23 Viacom channels. Channels that my children and myself watch everyday.

Verry nice people but my service has been terrible since i had it installed 2 weeks ago and tge still cant fix it

Employees are more than rude. The lines are always long and slow moving. foul language being used behind the counter. really wish we had more cable options in our area.

Will never get why my bill always is higher than what was promised

Long lines and could be a easier way to handle long lines.

Friendly staff very helpful.*

Its coast to much for all the trouble you have with it.also we have tv internet and phone the bill goes up every month

Waited in line for 30 minutes just to pay the bill. they are very high on I wish they was other cable companys cause I hate charter and the service our cable stay out about as much as it stays on

Excellent interenet and home phone services

Good prices on internet

Great Internet and amazing home phone services

Theyre annoying as hell having to my drivers license every time I pay my bill but other than that theyre friendly and helpful.

Love their internet connection

Just dont feel welcome in this store.

To high for TV Internet a and phone just get the Internet is what I want to Do But I was told no

They dont appreciate loyal customers

Service expensive and only two person.

The company cut service of the around 4 am in the morning before we could pay the bill.we had agreement for the third of the month.so I dont think that was right.but when I was paying the at store and the girls was really respectable to me.

Service ppl not so good

No contract internet.

Hate that I ever tried them there savers sucks and you pay to much

Awesome company.

Friendly and helpful staff

They are the only thing in my area

Wonderful and friendly folks

So far.. No problems have not lost service when it rains or wind blows. .

Love the ladies!

Friendly workers.

New remote

If youre looking for unreliable Internet that takes your whole business down as often as possible and employees that could care less so long as theyre getting paychecks to do nothing, these are your people.

People are nice

Good choice

Kind of expensive

Love the service

😇💝.