Unprofessional and unorganized. Does not respond to emails in a timely manner or at all. Rude over the phone... So many issues, I wouldnt give them used toilet tissue to wipe with!!!

By far the worst customer service I have ever witnessed in my life from the secretary to the office manger. They are all rude and should find jobs that they are more happier and better qualified for because clearly that atmosphere is not for them. I don’t recommend ANYONE waste there time or money with this company…. THEY ARE ALL COMPLETE WASTE OF TIME IN THAT OFFICE!!!!!!!!NEGATIVE 5 STARS!!!!!

This is the absolute worst place ever I saw a property that still had trash an roaches I will never again go back. Told Diamond or whatever his name is an he basically said it’s not their fault… just the worst experience.

PLEASE DO NOT APPLY FOR ANYTHING THEY HAVE!!!! THEY TAKE YOUR MONEY FOR APPS AND DONT RESPOND. MY MOM PUT IN FOR ONE OF THEIR PROPERTIES AND WE LITERALLY BEEN CALLING AND EMAILING THEM FOR OVER A MONTH. THEY ARE VERY UNPROFESSIONAL . THE CORRECT WAY TO HANDLE BUSINESS IS TO COMMUNICATE WITH WHO HAS APPLIED. IF SHE WASNT EXCEPTED THEY SHOULD HAVE EXPLAINED THAT TO HER. YOU JUST DONT TAKE PEOPLE MONEY LIKE THAT. WE ARE IN A PANDEMIC. PEOPLE DONT HAVE MONEY JUST FOR YOU TO TAKE!!!!

By far the worst company ever. Stay clear from this place. SLUM LORDS. I’ve had multiple issues in my home and they NEVER fix the issues. NEVER email back. NEVER call back. They are a ratchet money hungry company. They do not care about the tenants or the homes. DO BUSINESS ELSEWHERE.

They dont answer the phone u can call 10 to 20 times and no answer watsoever

I wrote a review and took it down but now I have to put it back up I call several times when I get an answer the property manager is never in the office I have been in a house with two rooms with an ac vent in them I have a newborn baby summer i here it’s so hot also the pipes In The house a galvanized but when this was stated nothing has been done I put in maintenance request online people come out and check things out but nothing gets fixed it’s so hard to get a reply also I was moved in the house before an inspection took place now I am responsible for more rent I just wouldn’t recommend anyone to go through this company it’s just too much

The quality of service displayed by this office is above average in every way. They walked us through the home rental process, navigated delays and communicated unforseen/uncontrollable hiccups. Im so glad we were introduced to them. Their properties really reflect their eye for detail. I highly recommend 10/10.

I submitted everything that was asked of me for a particular listing they had for rent. Well after I waited 5 more days I called to check the status and I was told the home was no long available, but it was still on the site. I then asked for a refund of my app fee and was told they dont do refunds and later found out they pushed my app to another listing they had. I was told that house would be ready 3/26/21 and yet still no communication regarding the home and its now 4/8/21 and I have yet to move. Not professional at all...In response to your reply. So you are blaming your companies unprofessionalism on me. Answer me this, where did my 55 dollar application fee go? After I was told the property I applied for that was on your website was no longer available I asked for my fee back I was told you all didnt do refunds. And later found out (by me calling you not you calling me) that my application was pushed onto another property which I was told would be available at a certain date and it wasnt. And as far as payment goes for deposit, had your staff returned my several voice messages I left you would have known I had 3 months of rent in hand along with deposit ready to conduct business. All in all, lesson learned. Be Blessed dear...

AVOID AVOID AVOID!!!!! The took my application fee and never called me or emailed me about the property I was interested in. After I applied and paid they just disappeared. Horrible experience. How could you even do that during COVID times? How could you treat struggling people like that? MONEY HUNGRY

Would give zero stars, if I could. They’re a terrible company, and beyond unprofessional. I honestly don’t see how they’re still in business.Edit: they responded to me and so I’m going to respond in my edit. Many are NOT happy with their business. Funny how they can respond to google reviews, but they can’t respond to emails and phone calls about current leases and such.

I love Duval Homes Real Estate. The staff is very pleasant. Clay is very professional and responsive. Anytime I call, he answers. He works with me when I need it. So if I had to recommend them, I would.

If I could rate a zero I would. They took my money and ran. I don’t even see why they are a running business. This business will soon go down the drain because the way you treat people. Listen to these reviews that are on here. I sure wish I did. Don’t do it!!!

Jessica handled the purchase of our home in December and recently the sale of our former home. During the transactions she made sure we got our dream home at the right price and ensured a smooth transaction as well as getting us full asking price on our previous home during uncertain times. Great communication and is an expert in her field. Couldn’t have done it without her. Thank you for everything!

I recently bought a home from Duval Homes and the process was SEAMLESS! Their attention to detail is great, it felt like I was buying a custom built home. They are up front and you know what you are getting when you work with them. Every area of their business is personal and friendly. I wouldn’t buy any other way- thank you!

Entire office is a SCAM... Would give 5zeros if I coulld. Stupid is as stupid does. BeWare Dont use this company...

Are you looking for a highly competent and well oiled group? You would be in awesome hands with Duval Homes Real Estate, LLC. My family will be forever grateful for this company. If you want to work with a group that will cross every “T” and dot all your “i’s” here you have them . This Group was able to step in and assist me in staging, listing and close out a dead in the water property which I had 75k invested capital in. The property went from dead in the water to closing in 30 days, moreover, guided my wife and I in a 21 day (12 business days) closing on our personally home within a week of each other. This team is smart, aggressive and in tune with every buyer’s and/or seller’s needs individually . A+ customer service.Always Grateful,Mr and Mrs Capers

I would recommend if you can rent through a different property management company to do so. I myself work in property management and have been nothing but frustrated and appalled by their negligence and slow movement. Im afraid I should not have been surprised, though, seeing as their touring and move in processes were as inconvenient as they were. Their offices close earlier than most work places, they will only tour when convenient enough for them, and same with scheduling the move in.I will only list facts:Moved in 2/6/2020-the house wasnt even clean and they ignored requests for it to be clean-there was even urine all over both toilets from contractors! We created a large move in work order on 2/7 which included items like a crack in a bedroom wall near the window, a hole in the living room wall, broken glass left in the backyard and materials left by contractors, and NO SMOKE DETECTORS anywhere in the house.On 2/9 we realized the outlet for the dryer didnt work and placed a work order for that on 2/11.Work orders can only be placed online and they will not provide you with updates if you call in. Must request an update online.We did not get smoke detectors installed in the house until after we threatened the rent payment. This was completed nearly an entire month later on 3/4 or 3/5. A month of a family with 2 children residing in the home with no smoke detectors and one of the bedrooms on the other side of the house. This alone is a violation of Landlord responsibilities under Florida Statute. I did not report them for this violation, even though I should have.The dryer work order was not completed until 3/20. This is nearly a month and a half of us needing to spend money at a laundry mat when the laundry room in the house should have been operable. If they would have scheduled an electrician at the start, instead of waiting for s to threaten rent again, they would have found the wires hanging behind the breaker box-an easy fix for an electrician, and we wouldnt have had to spend $65 at the laundry mat. We requested a concession for our expenses due to their neglect in completing the work order and they are refusing. We didnt even ask for a specific amount, just a concession to show they are interested in resident retention and are a decent property management company. Their response was instead threatening us with fees and eviction if full rent is not paid.In my opinion and experience so far, this management company is not reliable nor concerned with their tenants needs and their responsibilities as a property management company/landlord.

Ive worked with Duval Homes Real Estate for about 4 years and they are always professional and helpful. Owners, Clay & Jessica, know the real estate market in Jacksonville very well and are well positioned to assist clients both local and out of state/ country.

My experience was excellent. Great time frame and easy to work with. The workers waited to see me after work and also made my move extremely easy by waiting so I could move things on the weekend..

They are a good company to rent from they really do treat you like family and they stay true what they were so if you looking for a good house to rent go to (Duval homes real estate). Because thats where the best houses in partners are 👌👌👌👌👌

SLUM LORD ALERT!!! This company is horrible. I am a hard working single mother with 5 kids and I deserve a safe and clean place to live. Instead I have a house heavily infested with rats!!! Never got to schedule a walk through of the house before moving in. And because I was coming from a domestic violent situation and was homeless I put all my faith into this company. Took them two months to take the lock boxes off the doors after I had already moved in. Did not cut the grass so it was overgrown from day one. I have had plumbing issues since Aug and no one has fixed the issue. I have to wash dishes in the one bathtub in the house. This is excusable. No one answers the phone after 4pm and they seem very nonchalant about addressing the issues. I am seeking an attorney

No one answers the phone here and they respond to everything late. I had submit things through maintenance and didnt here back for months. They never call you back unless you harass them and make threats. Nothing worked. My fridge broke the first 3 months of being there and i had to toss everything i had to eat after just coming from shopping. They promised to help take some off my rent and only ended up taking the late fee off after saying that it was not going to be included in the first place!! My heater didnt work in my unit and they never fixed it so i had mold growing which made my daughter sick! Worst place to rent from! Go elsewhere please!!

Very professional. Photos taken of my property were of the highest quality. They knew what they were doing. My home sold quickly.I was very satisfied with the sale, I would like to thank Veronica for all she did during the period of time my house was up for sale. She went out of her way to take care of any problems connected with the sale of my home. I wish her the best of luck with her real estate career. In closing, I strongly recommend this company for real estate needs.

As i approach the end of my lease, I really wanted to issue a huge thank you to you and your staff. Its really difficult at times being a single father and juggling bills. You have been a true blessing to me the last few months. I know the Lord will return the blessings. This post cant explain grateful i am. Thanks.

I strongly recommend this company. Ive had a very good experience. They worked with me in the beginning to get me in a place quickly. When I put in emails on the site for repairs they had someone out within a day if possible. Clay Jones and his staff will work with you and try to accommodate you as much as they can. If I ever moved back to Jacksonville Ill definitely use them again.

Currently (12-7-2020) this agency is listing a duplex as a single family home. Tacky, illegal and unprofessional.

Been in my house since October and they have yet to fix the issues and I was just told they will enter my house whether I give permission or not. Rudeness at its finest.Highly do not recommend!!!

Clay has been helping me with providing rental for my clients for around 10 years. Most of them have challenging situations, but Clay always overlook that and assist them with getting into an affordable home. Now that Im in the market of purchasing a home for myself Clay has came through for me. He is really being patience and understanding, and no stress or pressure. He is truly helping this transition to go at ease. Clay get some more homes because Im going to be referring more people. Thank you Clay!

I’ve invested with Clay for over 5 years and never lost money. They manage my rental portfolio with very little issues. They are knowledgeable and straightforward and work to build relationships. I would recommend for your real estate investment needs.

Ive had a great experience with the management company. Customer service was very good. I spoke with Veronica and she answered every question I had about the rental property I have. The whole process has been flawless. From the website and the communication provide to the rental analysis provided before placing the home up for rent. Very pleased.

I had a great experience working with Clay. I couldn’t believe how responsive he was to all of my requests and questions, and he knew far more than I ever hoped to about the process of buying a home.He knew the area very well, but he happened to know the particular area that I was looking in even better because he already lived there.Hands down, GREAT experience working with Duval Home Real Estate.

I come in to discuss late fees that they are trying to charge me, takes me to another room tries to discuss the charges with me tells me that she has contacted me a few times I asked her to let me see the call record She doesn’t show me the call record and tells me that she doesn’t have to show it to me I told her I am the renter so I should be able to see the call log as soon as I start recording she wants to have the male staff escort me out of the building like if I was some type of threat I am a pregnant woman she felt threatened as soon as I started recording her because she knew that she never called me and have no proof of it, ..I did not hire my voice she hired her voice at me I have everything recorded second of all you never called me you just left a letter on the door”never called” have recorded on my phone where I’ve called in the past and I did not refuse to pay the late fee I said that I would pay as soon as I finish talking to my husband and that’s why she started yelling at me I did not yell at anybody I started hiring my voice a little higher when she started getting mad at me I’ve never refuse to not make a late payment fee until I spoke with someone Please try not to act like you are the victim y’all handle everything very unprofessionally y’all stuck a notice on my door at the very end of the month then when I’ve tried calling several times you never answer and I was outside your office because my car as I explain to y’all or are you death ? My car doesn’t work I have to let it run first before I could takeoff are you seriously threatened by a pregnant woman? I told y’all I can’t read very well that’s why I always called Y’all never even called me to let me know that it was different realtor companies managing the property I should at least got a month notice I’ve never had problems with the other company I have all my Google Maps saved where I made the trip on the 3rd to make the payment but y’all told me that you don’t have a dropbox but then the next day you want to tell me that I could’ve just let it under the door?! Get it together all of y’all are really crazy I already knew I was going to have problems as soon as I walked in the door because the female yelling at me was already giving me dirty looks and, that’s why y’all have 3 stars... leaving a note on the door I open the door y’all just drive away then when I called you have me on Google voice then when I finally speak to someone you’ll tell me you’re going to give me a call back and never do,.. I have text and videos and google maps,. You just stick a letter on my door and run not explaining anything to me never giving me a call never answer when I call tell me you don’t have a drop box when I made a trip to pay on the 3rd then text me next day that I could of slipped the payment under the door then I come into the office to talk u get dirty looks and get yelled at when I told her I would make an 80$ payment after I talk to my husband tells me she has my call record on when you called me I asked to see the call log she got mad and told me she wasn’t going to show me. She didn’t show me because you never called it’s all lies just admit that you are wrong.,. It’s amazing how fast you respond to my review but couldn’t respond to my calls or text messages all month and “owner” you are a coward and never come out to speak with me only over this review you left 2 paper notice on my door 2days before the first then when I call to ask how to pay no body never answers the only time you ever answer is on this review nice finally getting in touch with you, it finally took me to come into your office to get answers? Then get intimidated when I have proof of coming to pay on the 3rd and videos telling me I was going to receive a call back and wave the late payment fee, your employe that was yelling at me told me she had a call log with you calling me I ask to see the call log and she refused,. She refused because you never called 🙃 have a good day take me to court for late fee

I was informed the application process usually takes 2 days on 1/16/19; however, I just checked the website (Smart Move) and my application is still pending. I was an independent contractor the last 2 years until January 1st when both companies I work for switched us over to employees. I submitted employment verification forms for both jobs and was given the run around about my bank statements. One issue was they didn’t see page numbers on the documents which was my fault since I did just print from both accounts website instead of downloading the actual statement. Then I submitted them with actual page numbers like they asked; however, there was still an issue since I didn’t submit every single page since all the information such as deposits were listed on either the first or second page. I sent the bank statements in their entirety after just the deposit pages were not enough. When I called to check to see if they received them and attached them to my application, I was told that they didn’t see ONE page (3 out of 4) from one of the statements and my documents sent out of order, so she was unsure what went with what. Due to my job being right down the street from the location I offered to take the bank statements by hand to avoid any more issues since I need to move ASAP. I personally delivered my bank statements and asked if there was anything else needed. She told me no everything was good. We set up an appointment to meet at the property the next day at 1pm. The next day (1/24/19) I show up at the property at 12:45pm for our 1pm showing. 1pm comes and no one shows up. I call at 1:06pm to see what was going on. No one answered so I left a message and headed back to work. Around 15 minutes later, I received a call back stating they’d just received my message and I must’ve missed the property manager because they said they would be in the area….in the area? What about at the house for the showing. I informed her they couldn’t have been at the house because I got there at 12:45pm and left at 1:10pm or 1:15pm. She asked if I was still in the area because she was unsure of what happened. I told her no I was heading back to work. She claimed she would call the property manager and get right back with me. I haven’t heard from her since. The next day on Friday, 1/25/19, I called to see what happened to being called back. The receptionist stated she could see that I had an appointment on 1/24/19 but there were no notes listed to say what happened, so she’d have to get back with me once someone came in. I guess no one ever came in because I haven’t heard anything back. I told the young lady who told me the application process usually takes 48 hours I was looking to move ASAP. I told Veronica (I believe that’s her name) the same thing when I placed my bank statements in her hand (1/23/19) and I’d been out to the property several times and just wanted to see the interior of the house due to the property being number 1 on my list. I would think that would mean something but obviously not. I would appreciate getting my $45 application fee back since they didn’t follow through on their part!

Outstanding! Clay is Knowledgeable, Professional and a Straightforward. I am grateful for him taking the time to explain everything clearly and making my experience as a 1st time investor stress free. I look forward to doing more business with Duval Homes and Highly Recommend their services.

This is a scam they use transunion reports and if transunion does not work they dont accept you I never heard of a credit company not being able to pull up your credit report they are tied in with this company to take applicants money they need to be in prison I already did a application and they told me my application would not process cause my co applicant credit check would not work through transunion

Jessica is great person to work with, I purchased myhome a year ago, and it was no problems at all, she worked with me every step of the way and always answer calls and emails .... thank you for everything you did for us !!!

I wish i could give 0 stars if i could. Rodents have been running around the unit and they know about the problem and have done nothing....they had someone come out and lay sticky traps which i have done myself which is not that effective instead of professionally fixing the problem....hopefully whoever is responding to the bad reviews reads this because I have a toddler in the house and rodents carry a lot of bacteria....my rent is paid on time every month and i definitely dont deserve these conditions so beware renting from this company if the owner is reading this contact me asap because this has been a problem for over 3 months now.

I have been renting from them for a year now and i am very satisfied with my property and the way they treat their tenants.

Ms Reynolds Ive never had a problem with renting til Now Im on medical leave accidently submitted the wrong documents only qualified for a 450 place not the one I wanted so I submitted new ones I had to go up their for clerifying info I was told to submit them and print it out I did so and came back I was told to call wensday so I did so Ms Veronica did her best to get it processed when I called back still nothing I called two days later someone told me the format of my checks looked fake I work my own cleaning contracts I Tru amilea I ALSO BAKE FOR A LIVING the number was on the check why not call them to verify I explained to her their communication is terrible she was rude and in this instance I needed my money back I called back today to see if my refund was processed it wasnt and it was a note on my case saying I needed tax return info which I NEVER was told but didnt care because I was tired of calling and I know they were tired of hearing me I would not recommend THIS RENTAL PLACE TO ANYBODY TIL THEY FIX THEIR PROCESS U HAVE TO PAY TO EVEN SEE IF U WANT THE PLACE I SHOULD HAVE WENT WITH MY 1ST MIND MY SISTER TRIED TO RENT FROM THEM ALSO AND WAS TOLD WHEN SHE CALLED THE PROPERTY WAS ALREADY RENTED SO MY QUESTION IS WHEN A PERSON APPLICATION GOES IN REVIEW IS SHOULD B TAKEN DOWN YALL TOOK HER MONEY NEVER SENT HER THE LINK FOR SMART MOVE TO DO HER BACK GROUND GABRIELLE REYNOLDS THESE ARE FACTS SHE SHOULD BE GIVEN HER MONEY BACK ALSO ...

I did an application the Friday before Christmas to rent a property from them. I called that day to see how long the process make take for approval I was told by the secretary that I should hear something the Wednesday after Christmas. Today Is Jan. 4 and after making several call through out the last week and a half, I still have not heard anything from the company... No decision or information about my application ( which I know they havent reviewed per conversations with my previous landlord). They took my application fee and did nothing... Stay away!!!!!

No communication with potential residents. How quickly they want YOUR MONEY to move forward... then NOTHING... NO MOVEMENT!!! BAD BUSINESS PRACTICES; should have known Duval in their name, it wouldnt be any good!!!!!!!! Sad really!!!

They are the best property management Ive dealt with so far 5 plus years and still going strong. ❤💓

Very professional and knowledgable company. If you are needing property managers that are hands on and treat your property like their own, then I would suggest you contact Duval Homes Real Estate

This company has changed their name twice because of shady business practices. Buyer beware. Dishonest and run down properties. Slumlords best describe these people.

Jessica Jones is by far the worst realtor I have ever encountered !! She very unaggressively sold my house for me and also sold me a new house too. I literally was left without any representation at closing by her or her brokerage at closing when I was signing very important papers on both closings. I also feel she very lazy and takes her time on everything she does and doesn’t work 24/7 to get your house sold or answer questions you may have. I even had to buy my own lockbox to replace the unsecured one she put on my front door since after month later it still was never replaced. Stay away from at all costs. Extremely frustrating experience throughout the whole process.

They are very helpful and quick on call back and responding. Very satisfied

I did an application about 3 yrs ago turned in everything and didn’t get a callback or hear from anyone. Don’t know if they were between management or what. But I’m not a tenant i viewed some properties over the weekend on online just browsing tho🤷🏾‍♀️

Making an appointment to see a property is a nightmare.... and when I finally did get an appointment I was on my lunch break and the woman was 20 minutes late. I tried to make a second appointment to view the home because I was actually interested despite the poor effort on the managements part. No one ever got back with me to make a second appointment.

I had a horrible time with this company very unprofessional never rtn a call never fix thind Christina a liar she tried to black male me fiemr money knowing i was on section 8 which she got me kick off bc she charge me wuth plumbing issue and late fees.....Now they are keeping my deposit and sueing me for like 2000.00 in late fees...Christina repeats gossip and talks to u very rudely... I was displace from my apt for thirty days bc a upstairs pipe broke and they left a mess in my bathroom and bedroom for thirty days....Then one paper towel get flush down the drain i had to call bc i had the bottom apt where the water and sewage back up in my bath tub it took them two and three days to come.... Im really upset bc she made me loose my section 8 bc of her lies and poor managenent.. Never trust this company as long as she works for that company.....Liar

Shout out to Duval Homes Real Estate & Property Management for getting my income property rented fast! Best intown! Check them out for all your home buying and rental needs! Highly recommended. #DHRE #duvalrents

The back and gorth between residents and company saw a beautiful place to rent but dont want to be one if the intimidated lord I hope your offices work through these reviews and become more professional

They are very unprofessional and rude. They do not answer the phone or emails. They do not fix things on thier properties. I would not recommend them to no one.

I wouldnt reccommed them. I had to many issues. Christina is a sweet lady though.

Unprofessional, rude and cant even figure out who they are taking about. Collect application fees with no intent on responding.

Great homes and great service🙌🙏

Very very but very bad

Unprofessional