Wow! Just Wow! As a property manager I try to explain to property owners that we have to trust our relationships with our vendors to know they will come through for us, give the best prices and the best service. This company is second to none! Stacy is on point! She doesnt mess around. I ask for it - and it gets done. Cleaning, trash outs, and carpet cleaning and repairs. Truth is, I held off on making a review because I dont want other property managers to steal them away. A SINCERE pleasure to work with this amazing company!

Fantastic company to do business with. The faculty is very kind and a pleasure to be around.

Most thorough flood company out there. Joy to work with.

The team that came to my house was very professional and thorough. Will use them again.

They offer a great service. They are very thorough and pay great attention to detail. I would highly recommend theyre clean-up service. ⭐⭐⭐⭐⭐

Ive used this company for years. I have kids and dogs and my carpet has always come clean and smells amazing. Great customer service and technicians that really care!

This is the best carpet cleaning service in Jacksonville for the price. Good work guys.

Process master carpet clean people do a lot more than just clean carpet, I like their quality work

The process master clean folks do great work at a good price to clean up a water mess and have all the tools. 5 star job.

I want to thank to this company for doing a great job with mold repairs they had to do. I give them five stars.

The process master clean folks do good work and also good water clean up work.

You can call one of those national mold companies but these guys are best for the money. I would call the folks at process master clean in Jacksonville for best mold removal work.

This is a carpet cleaning service you can count on and a good price for the work they do.

This service is the best service and best prices I know to use for mold problems, a great service for mold problems.

On time every time. Carpet turned out great!

I think one of the best low cost mold services in Jacksonville florida, Thanks Guys.

Great company for a flood house and good customer service, I would use again.

A great job from the process master clean service and they do some great work for a good price, No complaints, five stars.

Man these are great to clean up some bad mold I had and at a good price, and good with people. Five stars.

I like working with local companies to get better prices and you do get better prices with this mold company and great service, Thanks.

This company has been around a long time and I like to deal with a local company who cares, I would call the process master clean people and get it done right. Thank you!

The best water damage company in Jacksonville hands down.

I would not call anybody but process master for mold damage and they the price is.

They answer the phone and get right on the job. So I this is company to use for water damage.

They cleaned the tile and grout in my floors. Great service

Great carpet cleaning company

Process Master was hired by my insurance company, USAA, in Feb., 2017 after tornado dropped tree on my house. Totally unprepared for the job. Wasted valuable time doing next to nothing, but billing (over-billing - i.e., committed insurance billing fraud and price gouging) and though they brought fans and dehumidifier for my great room, whose ceiling and walls had been perforated by the tree, but none for the master bedroom until 3 1/2 days later. They could not use the electric the first day+ because electric was out...but they billed for the use of their equipment then as well. That is insurance fraud! They also billed for labor(s) they did not do. For being a water mitigation team and licensed mold remediators, they did absolutely nothing to remove the wet insulation in my crawlspace/attic, which was soaking wet - which lead to mold growing even further, and causing more excessive secondary damages. They did not use a thermal camera, though their flood supervisor/manager stated they have one in the office. They failed to bring it to document the water infiltration for my insurance claim. Granted, no insurance company should ever have contractors in their back pockets - a conflict of interest, and, collusion to low-ball cllaim, as well as gouging claim which insurance company only wanted to pay their really lousy preferred contractors - via Contractor Connection - and, they also failed to submit an invoice directly to my insurance company (per my ins. co.), when asked - to evaluate the actual charges they submitted to the general contractor. Flood supervisor took hand metered water readings, though I never recvd copy of any such report. The hand meter vs infrared camera is very spotty - only where he touched it to the wall or ceiling - which he did not touch ceiling, and only had a few spots, out of very large areas of my home that should have been tested, which if there was any report, it would have been grossly inaccurate. They failed to bring any tarps to cover furniture - and when tree was removed from house, and water pouring in - they were totally unprepared, and, I had to ask several times for them to please go to the store two blocks away to get some tarps, plastic drop cloths, or plastic shower curtain liners, which the ins. co. would reimburse them for...so for that little favor - I was at least grateful for - but too late - after my furniture and carpet was getting soaked. The worst is the mold that is caused by their neglect. I also asked what do they do if they dont have enough equipment on hand, due to not bringing fans/dehumidifier for master bedroom, and, they said they rent it from a company - which is true - but yet they did not. I asked what they do when electric is out, and, was told they can use generators. Without knowing when the electric would be back up - they should have done so - rented equipment, and, used generator, in my opinion - minimally enough equipment for the rooms impacted. They failed to investigate the reason for the wet floor in front room, which seems to be foundation problems, and, they refused to pull the carpet up and find the cause. That is additional damages and failure to do their job - on an insurance claim. When I refused to use the general contractor (another con-tractor - Carbon Copy Construction, Jacksonville, FL - also sent by my ins. co.) - because of their neglect, failure to do works to Fl. Bldg. Code, Stacey Bell of Process Master, Project Manager, stated it was OK - she could submit bill to ins. co....then she went to meeting with her boss, Chris, who is her stepfather, who allegedly told her they have an exclusivity contract with Carbon Copy...which I know I could hire them independently as Stacey told me, her boss/step-father said no. Stacey also tried to connect with me on Linked IN, more than 4 mos. after this claim??? Why. She refused to talk to me and get me the invoice requested, so now why? Took pix of things not having to do with claim. ?? Cannot recommend, and stay away from. Sorry - you can do much better.

A great water damage and smoke damage service to use for a fair price, Call the process master clean folks. Thank You.

Process Master was hired by our insurance company to to pack up, clean and store all of our personal belongings after a fire destroyed our home. After finally receiving our belongings back......we found multiple items missing and damaged. Among the missing items included a tv (which they did pay to replace), a pair of brand new Harley Davidson boots, an areo queen blow up mattress, Le Creuset dutch oven, etc..... My property was also handled with such disregard as well....most items had some sort of scratch/dent..... I had to toss out several irreplaceable items due to damages.....we were in a very vulnerable position and we were absolutely taken advantage of.....sad

This is a great five star company for water damage clean up service. Use them.

A local company that likes to do things the right way, they can fix the mold problems for less.

Process master was provided by by our insurance company as a preferred vendor to do clean out and packing after our house fire in December 2017,holidays are always a stressful time for all of us and a house fire to boot.They seemed professional prior to signing the contract, well it went down hill after that my wife wanted to go Thur some of the belongings not destroyed and their was a lot of pressure to vacate and let them take over. Well my wife got a attitude from one of male employees and the site supervisor Stacey also made some comments belittling her efforts to save our personal property, we did not get the opportunity to see everything discarded because they were Deemed unsalvageable.Furthermore the items not destroyed in the fire namely dinning set and China cabinet was damaged with scratches and parts of feet damaged and missing.Our bedroom set has never been moved suddenly has scratches,scuffs missing sections of wood, nicks. When this was brought to their attention the claimed to have detailed photos and i viewed all 300 pictures and found very general lot of out of focus pictures of pots and pans dishes some of even spices one was a bathroom totally destroyed by the fire very few were of the actual items namely furniture and the were not as detailed as claim and I found them inconclusive as a defense to the damage they caused.As far as packing they pretty much through everything in to boxes many if not all are miss labeled it says bedroom 1 but is actually kitchen and bathroom items leaving us bewildered as to what we actually have.In short they will lie to your faceThey will damage your personal propertyThey are not a company to be trusted in our opinionTheir was one young lady that I thought was very professional and help unfortunately I do not remember here name, she was the one exception

Not a nation wide company but get the job done for less and great service.

Great job

Left faded spots all over the floor. Their trucks and equipment look like they belong in a museum. Also what kind of business closes at 4:30? Even banks stay open later than that now.