Sam and her team at 911 Restoration came out during the 4th of July Holiday weekend so that we could get a second opinion on a mold issue. She was polite, on time and left a good impression. We moved forward with 911 and Sam to complete mold remediation after our initial impression. She was in and out and made the process convenient and awesome. We will be recommending 911 Restoration and have provided their information to our Realtor so that she too, can use them as a referral source!

Do NOT use this company! We were taken advantage of by 911 Restoration and the contractor they recommended to rebuild our master bathroom shower that had leaked and created a mold problem. Right from the start the work that Skinner did failed, the grout was washing out from between the tiles and the pan continued to leak. When we called and asked Skinner to fix the problem we were accused of sabotaging our own shower by using harsh chemicals to clean it. We went directly to the production manager Paul Lonon and to the president Larry McQueeney to no avail. We were told and I quote, we are done with you. We asked licensed and insured contractor to come in to see what he could do, he had to scrape out all of the grout and replace it and now one year later we had to have the entire shower rebuilt due to the horrible job Skinner did and pan once again leaking. As our new contractor tore out what Skinner did he found multiple problems, including wood in the floor of the shower, no insulation in the outside wall and overall poor workmanship. The work that Skinner did was never going to last, and he and 911 Restoration did not care. Skinner and 911 Restoration should be ashamed of themselves and the way they treated us. DO NOT USE THIS COMPANY! They will rip you off and then tell you to #*&$ off. Had to give 1 star to post, but they dont deserve it.

Had only been in our home for a week when we experienced a flood in the house due to plumbing. My property manager called 911 restoration out to handle the job. Considering the situation we had the best experience with this company. They showed up on time, explained everything that they were there to do, then once the job was completed they did a walk through with us to show the completed work. The staff were very professional and friendly. Awesome work and awesome work crew! Would definitely recommend this company to any family or friends if ever in need of any services provided by this company.-One Happy Customer! :)

Its a great and knowledgeable company. They go out of their way to make sure the customer is well taken care of and satisfied. Employees are great and will get the job done!

Awesome company. They take care of the customers and are really informative. They follow up to make sure the customer is taken care of. Would recommend then to anyone.

Thank you for the great service, Sam and Paul always have a courtesy call before arriving to the house, making sure everything was left clean and organize after their job was completed, i highly recommend this company very honest and treat their costumer fairly. Thank you guys for giving me a fresh star!

Very professional and timely on their work, truly enjoyed having them work on my house!!! Larry you guys are the best!!!

Very unprofessional, not on time, leaves fans on site for more money, had to pry information from worker, one guy had to handle the entire site not adequate staffing, took out drywall in inappropriate areas, left my doors in shambles, just very inadequate, unprofessional,and jokes in the industry.Update:weeks go by, owner, sees review calls and tells me Im a liar Im not being honest, he was there with thin 45 mins, not true..one man worked for 2 plus hours before help arrived..which was the owner & one helper..Paul was almost done by that time but hauling out carpet, that by the way was not picked up the next day, said it would be,.I have zero reason to lie..Im the always right customer I thought..my experience was lacking the professionals. This wasnt my first rodeo with restoration...promise you 100% better customer service and work by SERVPRO! THE boss admitted to me on phone yes we left the blowers there a day too many, but we didnt charge you! How about my electrical bill did you pay it? Really serious, please save your time and house.

Very professional and friendly prus they know their job!

Very professional and friendly. They work every hard to make sure everything is right.