Coggin Honda is a great place to buy a car and for service. I went in looking to trade my car for a used car, but I left with a brand new car and an amazing deal. The second I stepped foot on the lot, I was greeted outside in the parking lot with a big smile from a sales associate ready to help. Max was not only professional, he was kind, friendly, and passionate about his job. Max showed me all the features on the Honda Civic Sport and went into great detail about how great the car is. I came back for a window tint and before I could even get out of my car I had service employees greeting me with a big wave. They came right up and addressed me by name. Their service is unbeatable and they are incredibly friendly. I would recommend Coggin Honda to anyone looking for a new or used car.

I made an appointment at 10:20 AM for an oil change. When I dropped my car off, I was told my service would be done at 2 PM. I didn’t hear from anyone all day. Normally when you have service here you get status updates via text message while your vehicle is being serviced. I figured they would be busy since it’s Saturday. I called, and was told my service advisor was with another customer and would call me back. Didn’t get a call back, so decided to go back up there. I was told my vehicle still had not been serviced. I ended up leaving without my service. When I asked what was the point of making an appointment if I still have to wait all day, I was just given the “short staffed” speech. They offered me a free oil change because of the inconvenience, however this is pointless to me because it’s clear that my time is not important or valuable.

Kudos to the service department at Coggins Honda in Jacksonville for being so courteous and prompt with my vehicles service! Fair price and parts in stock made it easy to say yes when I needed tires during a routine safety inspection. Highly recommend!

Mike Hernandez and Ian Valentine in the service department were great! I initially had 2 appointments for 2 different services, and they took care of both at the initial visit. It was incredibly convenient!!! Highly recommend 💯💯💯

Matt and his service staff are always so professional, polite and on point. It is a very busy place and I know why. Check it out, you won’t leave disappointed. 👍🏼

Good service at a fair price and treated like a person instead of another number. Like any shop we as the customer must do our due diligence but I enjoy the level of service and one on one interaction here over name brand shops. Not to mention if your service manager is busy there is always someone else to help.

If you are in the market for a vehicle please go to to Coggin Honda! Steve and Bridget were absolutely amazing! They are personable and really care about the customers need of finding a vehicle you love! I am in love with my 2021 Accord ! I cant thank them enough! Thank you! Thank you! Thank you!

I was traveling back home from vacation with my family, my truck started to leak coolant, every shop around was busy and couldn’t get to it. Lucky I called here, I talked to Josh, told me they could look at it. Seen it wasn’t a big deal, worked me in. Got me back on the road in no time. Thanks guys I appreciate ya

Perfect experience with Faisal Ahmadi. He was so helpful and answered all my questions & made my transition into my new car so easy! Highly recommend

Wonderful and straight forward experience with this crew, completely professional, and my salesperson Ali was a great help finding a vehicle.

Didnt get the car wash but that wasnt the reason I went there to get my vehicle serviced.

My steering wheel was crooked and i have been everywhereans no one fixed it until.i broughtnit to thr dealer!!! These guys do things right the first time..

I got my car with Alberto and Tony today & they made my experience a one in a life time experience ! They both were so helpful & understanding about everything, it made it an easy going experience for my first time !

Always great service only comment physically look at the exterior of a car before mechanic releases it to owner grease smudges for example

Took less than an hour for 2 services, in and out. Definitely satisfied.

Awesome purchasing experience. Very professional staff and Sam our sales person went above and beyond. Highly recommended.

Only honda within a hour drive that had the car i wanted! Got a sales rep right away and everyone was so friendly. Didnt spend hours with the back and forth you typically get with other dealers!

Two issues with them.1. Doesnt follow instructions. Gave them a specify number to call or text for any questions or let us know when the car is ready. Every time, they call the number thats in the system and not the number we gave them when we drop the car off.2. Several instance where they gave recommendation where it made no sense. Had brand new tires prior to the service appt. Guess what, one of the recommendation was to replace old tires. One of the cars I have has a reusable/washable performance air filter. Theres a big sticker on the housing stating that and we restated the air filter doesnt need to be replace at drop off. You guess it, one of the recommendation is to replace the air filter.This leads me to believe the techs dont really perform their free 50 point inspection of your car prior to making the recommendations. This is all about up selling.Worst part is I had detail all this in their survey several months ago. Had no one call or email about these issues. Guess they dont really care how they did.

I am so done with this place... They have a good price on an oil change so I have used them several times and have been mad everytime... They always take way too long (one time almost 4 hours for just an oil change that I had an appointment for... 2 other times they did not top off my fluids and left my low tire pressure light on... I turned around and went back and they appeared and said they would talk to the staff and it just happened AGAIN...I get home from the oil change and my husband checked and sure enough my antifreeze is almost empty and windshield wiper fluid was not topped off as they said it was... I will gladly pay more for an oil change for better service

Should not take over 5 hours for an oil change, with an appointment. Disappointing service.

Picking HondaFit EX 2016

The staff is warm, welcoming and professional. They arranged rides so I could go home and return the next day to pick up my car. The repairs were explained and the estimate was realistic do I knew what to expect. They helped me prioritize what needed immediate attention and what could wait. The work done was excellent!

Great place,good service, friendly people...

Thanks to all the service staff, technicians for taking care of my wife and grandson, I was very impressed with how quick the tire was replaced. Also my grandson said he liked the movie at the new car place. Thanks again. D Hiers

Great customer service..

Dan was thorough, professional, kept in contact with timing, and took care of all issues.

Sales department will charge you more than four times the price posted online by Honda for accessories. I agreed to buy a car online showed up and they added several options that I didnt want. They had an accord on the lot with some factory accessories and were charging 15k for them. I ended up buying another car from them, which I regret. I went back and had the accessories added by the service department after buying the car for a fifth of the price. They low balled me on my trade in worse than expected. I had to get an estimate from CarMax before they gave me a fairish price. Service department does not honor appointments. I like that Accord I bought. But wont buy another car from that dealership. Im due for a new car. The salesman was awesome, his boss, Bridget, she is a piece of work.

Good service!

Bad service took 4 hours for an oil change and tire rotation and the maintenance technician forgot to screw the oil cap back on. Oil splattered under the hood and could have possibly caused damaged to vehicle, cant risk keeping the vehicle past factory warranty now due to this dealerships terrible service center. If you own a honda please look at other dealerships for service.

Took an hour an a half for an oil change.. no sense of urgency. All the good service writers are gone.

They are a bunch of overpaid Grease Monkeys but I appreciate their service

Nice enough people and a reasonable waiting area...which they need when 1.5 hours is “good” for an oil change. Apparently earlier this afternoon the wait time was 3 hours. Too long to wait.

Great service experience

Awesome service, walked in and immediately got some results for what we were looking for. Thanks to Nick Daniels, I now have a car to drive back and forth to college.

Sales manager Charles will not return phone calls. Girlfriend went in for a tire rotation...left with warning lights all over dash and the paperwork for a different car! She called the following day and they tried to scam her out of 300 for a diagnostic for a problem they definitely caused. The car is low mileage, rarely driven and no prior issues. She gets all preventative maint at dealership. I was out of town and called and the service center told my I should have stopped in sooner as it had been 2 weeks. I told them I should have to be calling at all and my girlfriend shouldnt have to miss more work and get the run around from this department. They didnt like hearing that, so they left me on hold so they didnt have to deal w me until I hung up 20 mins later. Bad customer service, careless car service too. Avenues was trustworthy.

LOVE THIS PLACE. COMFORTABLE, GOOD MOVIES. PLEASANT PERSONEL

Bill in service is amazing. They made a believer out of me and will bring my vehicle back to the dealership from now on for service

I wont take my car anywhere else I enjoy waiting for my car to be done watching a good movie and a little breakfast the hospitality there is excellent

I had a scheduled oil change appointment for 11:45am, I did not receive my car back until around 2:30pm. I was promised one hour for the service, and waited nearly 3 hours for an oil change. Making things worse, I informed the service manager on my arrival that I had an important meeting and would need the car back quickly, I ended up missing my meeting due to the incompetency this service department. I will not be returning.

Certified Honda technicians, and affordable oil changes, but 2 hours for oil and filter is a bit much.

They repair done was a factory recall on airbag which I hope is done correctly airbag repair went well. But I have a past history with this dealership Years Gone by that wasnt good at all probably will never use for service

I choose a gray car with less miles than the Navy blue car they sold me. Will not recommend it.

Kept getting pressured into buying a car that i didnt want!!!!

It takes a lot of time to oil change

Never been to a better service department at a dealership. Management should be very proud!

Best service experience for auto maintenance!

Honesty, clean, and the service center is great

Always friendly and quick.

Good service!

Larry is awesome

Good service

Excellent service and attention