Amber managed my emergency with excellence. I came in for express service as my tire light came on. Turns out I had a roofing nail in the tire and they patched it for me. Mercedes service is fabulous. Amber followed up with the technician and we were finished in the time they said. Plus my husband enjoyed a fabulous breakfast omelet. Thank you!!!

We love our Mercedes-Benz...never thought We would ever have such an amazing car. Along with that to have wonderful services when needed.We have worked with Drew for most of our appointments and appreciate his professional care, courtesy, and friendliness.Always drive away with confidence that the work was done by professionals and so it shines inside & out...what more could you ask?!! Many thanks...Lynne & Len Pelletiere

Drew always is the best I’ve ever encountered. He bends over backwards to make sure the customer is ALWAYS is pleased with his service.Efficient, pleasant, knowledgeable and truthful. What else could we expect? Nothing He’s great.

This place and these people are wonderful. I never have any issues when I go. I’m greeted with a genuine smile and respect when I pull up. Zarinea is my go to for everything with my car. She’s always on top of everything from communication to service. She’s very professional and it’s obvious that she has a passion for people because her level of care goes beyond any expectations.

Great experience here! I had to get a car because I’m going back off to college and Jackie Figaro helped me the whole time! The car was clean and it drove good! Thank you guys so much!

I next to never post reviews, but we were beyond pleased with the whole service experience we had at Mercedes-Benz Jacksonville. Drew was very good at keeping us updated and most important, they actually have real mechanics, not those who change parts till the thing starts. Further more, we could not have broken down in a better place, from the people at Enterprise Rent-a-car to Johnny Boys Garage that towed the GL450 and kept the 7,500# boat at his Garage for next to nothing while the truck was being repaired, and us discovering Jacksonville Beach Area we almost look forward to our next break down ;).

The best service center I have been too. Everything is top notch there. Amber is the nicest person.

Excellent customer service and very reasonable prices for my repairs. I was impressed to view a video that explained the exact problems that I was experiencing with mr car and what it would take to fix it. They were very honest, pleasant, and fair! I would recommend them to everyone who needs their Mercedes Benz repaired. Thank you Mr. Dalton for handling me and my vehicle with such care!!!

My technician came to the house to do service A on my car. He was Very professional, courteous and efficient. He made it a great experience.

Wonderful buying experience from start to finish. We met with Yasmin multiple times over the course of a few weeks - he was always very professional and friendly and we never felt like a bother as we took multiple test drives and many calls with him even when not in the store. Since we made this purchase mostly so our dogs could travel safely in their crate - we do owe him a visit to meet the dogs - he made us promise we would.

This was my first time making a long distance purchase of a vehicle. My sales person, Yasmin, went out of his way to make everything work well and the deal went without a hitch. Then we moved to the business office and, well, things did not go nearly as well. The business manager seems like a nice lady but there were issues with follow through and delivery on promises. This resulted in me feeling like my distance was taken advantage of since I had no way of knowing until the car was delivered. For that reason, I’m forced to take away some stars and give Jacksonville Mercedes a “Maybe” in terms of recommending.UPDATE: Attendant to the above posting, the manager contacted me to understand the nature of the problem. I explained what happened, he agreed with my issues and took care of it. Blew my mind, no choice but to change my rating. His prompt action is why I will highly recommend Mercedes-Benz of Jacksonville.

I never write reviews. Ever. And I normally hate the car buying experience with a significant passion, but Josh changed all of that for me. He’s patient, listens and delivers solutions to take the stress and frustration out of searching for a car. I’m not easily impressed, but Josh really over delivered. I was in and out in no time once I decided on the car I wanted to buy. Thank you for making the process as painless as possible. I felt I was heard, treated with respect and that my time was valued. If you want a seamless experience where you’ll actually enjoy the time you spend at the dealership, ask for Josh. From start to finish he was a professional, super knowledgeable, honest dream to work with.if I could give more than 5 stars, I would. And I will definitely be back for my future car purchases :)

Drew Gilley is one of the best service advisor Fields Mercedes has. He is very professional and honest person.

The service was great. Really appreciate the level of communication you receive during your service.

I have my greatest experience ever in a car dealership ever. It is all because of Rustin and the team. Will definitely visit again.

Today was a great experience. My service provider was awesome.behar went over and beyond to provide a great experience .I recommend him to all my friends

Always a great experience! Drew is very professional and has great customer service. 10 stars!!

I received exceptional service from the Mercedes-Benz service department and Drew on my E350. Drew is friendly, courteous and efficient. He had everything ready when I arrived including a beautiful new courtesy car. It doesn’t get much better than that! Thank you.

Fun and friendly! I bought my car here and have continued to return for all maintenance needs as Im always pleased with their rapport and good service. Thanks for everything you do. Keep up the good work!

Drew was on top of every details of my services as always... its always a pleasure to work with him...

Its always a pleasure coming in to have my vehicle serviced. The staff is pleasant and my Representative Zarinea, is always pleasant and very informative when it comes to any questions or concerns I may have. If there is something she does not know, she never hesitates to reach out to the right department to get answers. She always seems to go above and beyond for the customers under her care. Thanks Mercedes for taking the time to put just the right people in place to make customers experiences more relaxing.

Service and follow up was very unprofessional. Poor communication through a text system not identified as the dealership. I was told also that they “sent me emails”and the only email I received was when I checked in my car. When I called to follow up with the service advisor, she said that she had tried to reach me several times unsuccessfully which was not true. She said she “did not want to argue with me”. When I explained how frustrated and disappointed I was with their service department I was told I was wrong that they did try and reach me which they did not. Additionally they needed to order parts and get prior approval which was again through an unidentified text number. I believe if you need prior approval for work or parts this would warrant a phone call. I then tried to reach the service manager about the situation. He never took the call nor called me back. Questioning whether I’ll ever return to this dealership. Further questioning whether I’ll ever buy a Mercedes again.

Sandro is my Rep at Mercedes of Jacksonville. He & the team gave me exceptional care just reprogramming my key FOB. After this quick service they washed & vacuumed the car. Superior service & knowledge. Would highly recommend this dealership to anyone!

Horrible service. Came to get a recall and requested a courtesy car during the service. Got there and waited over an hour to be greeted by a service representative that wasnt even mine. (due mind you that I brought my kids 2 years old and 3 months old because I thought I was getting in and out) Come to find out the person who was in charge of my service went home for the day and didnt bother telling his appointments. Following after I went home tried several times to get ahold of my new service representative to find out the eta on the recall and couldnt ever get ahold of her. Very poor service seeing as I picked this place over the closer Orange Park Dealership. Highly disappointed! *update to 5 stars, the service manager made this ordeal so much better, talked to me over the past week and made me feel valued. I appreciate the attentiveness and will come back!*

Mr. Gilley my service advisor outstanding very knowledgeable overall service experience excellent

One week after I bought my 2021 Mercedes GLE 350, 7/1/21, I had to take it to the Mercedes dealer as the entire infotainment system and electrical in the car was malfunctioning and the car became immobile. Apparently, the manufacturer didnt allow the AC condenser to drain outside of the car instead, it was draining inside the car under the floor board. The entire electrical was completely submerged in water, frying the entire electrical system in the car. As of 9/24/21 my car is still at the dealership. There has been little to no communication about the status of my car and when it will actually be complete. When it first arrived, I was told it would be 2 weeks, then 2 weeks after that a part had to be ordered and built in Germany and would be there in another 2 weeks. 2 weeks after that I was told it took 30 days to build and send. The only reason I am aware of even this information, is because I had drive to the dealership to ask anyone if they could give me any information. My service director Joe Rodgers was of little help and gave me these initial time frames. I spoke with the manager Manar Tarabishi and he was helpful, but didnt do any of the follow up that he said that he would do. I got in contact with Erick, the Executive Referral Manager at MBUSA who was less than helpful with getting this resolved. The only thing he was able to provide is that they MAY have the car ready by 10/26/21. At this point, I am convinced that I purchased a lemon and have reached out to a lawyer for next steps as this is completely unacceptable. Im highly disappointed in the service given at these luxury dealerships and how they choose to remedy the situation and make their customers whole.

Zathea is a wonderful addition to the Fields Automotive Group. Today’s service was excellent and timely. My customer service experience renewed my confidence in this dealership

I called to Schedule Service A on my car and was told they could come to my house 80 miles away to perform it. That helped me so much. Parker, the technician, called to let me know his arrival time. Parker was so helpful, friendly and professional. He went out of his way to be helpful to arrange Roadside Assistance to deliver a new battery to my house. He serviced the car in a timely manner and explained what he had done. Could not have asked for a better experience. Parker is an asset to MB!

From start to finish, this Dealer kept me informed and when the work was done, my SL450 came out looking like it did off the showroom floor. Our service advisor (Joe) was extremely professional and represents your dealership very positively.Can’t wait for something else to happen to my car so I can get a New loaner, great food and of course meet with Joe again.

I have always had a great experience dealing with MB Jax but I must say, Alexis is awesome!! Brought my suv in for a quick fix but the power on the whole street went out and it couldn’t be completed (obviously not their fault). When I brought it in a few days later and it was taking slightly longer than expected Alexis was able to find me a loaner and send me on my way. She was pleasant and attentive both times and I am so happy with my experience! Five star service all around!!

Good service and responsive staff. Scot Pursell also was very helpful with modifying my Dashboard to be much more useful to me.Thanks team

Took my Sprinter RV into dealership for annual service. They did a fantastic job of getting my RV out on time and ensuring my house battery remained charged so my food didn’t spoil in the fridge. I would highly recommend.

Communication with my assigned service tech was excellent. All requested services were completed to satisfaction and I was notified when an extended amount of time was needed to finish all work.

Service team is Attentive, thorough, and pleasant.Service waiting room is spacious, clean, comfortable, and has good food options.Overall great and better than the rest!

I just bought my first Mercedes and honestly with the assistance of Jackie Figaro! She was honest and forthcoming throughout the entire process. She made me feel comfortable discussing the details of the purchase and I recommend her for anyone interested in purchasing a car at Mercedes-Benz of Jacksonville on Atlantic.

Unable to get to the dealership for my service so went with the mobile service. My normal service advisor Drew Gilley called me first thing in the morning and got me all set up! The mechanic was quick and courteous just like in the dealership! What a great service for people who cant always get to the dealership! As always, great customer service by Mercedes of Jax and Drew!!

Thanks Sam for getting us in and taking care of our RV Sprinter Van recalls. This was our first time having It serviced, very pleased with such prompt professional and courteous service!

Simply the best! Alexis was great to work with. Did you hear, the loaner cars are sick! Driving a 2021 E Class while my car is in the shop. Awesome!

Fantastic experience…. Everyone was courteous and extremely professional. My Mereceds was ready when promised. All problems were addressed and repaired. Sam, my service advisor, was very professional and kept me apprised of the progress of my vehicle. Jonathan Hall, service manager, was as good as it gets. I would recommend your service department to anyone. Best experience I’ve ever had at a dealership.Donald Leatherwood

A wonderful experience from start to finish. Amber M. Was a great help with dealing with my car issue. I was informed at all times about my cars progress. I would highly recommend Mercedes Benz of Jacksonville.

Efficient, comprehensive and a detail report delivered on current and future maintenance requirements. Drew did an excellent job as our service lead. Thank you.

I purchased a vehicle from this business three weeks ago.I had to take it back the next morning for an inoperable headlight. While the vehicle was being inspected another issue was found. Mercedes kept the vehicle and rectified the issue. Great service from Tony, my salesmen and Amber, from the service desk. However when I arrived to pick up my vehicle, I felt that I did not receive the attention as those before me. No one walked me outside so I basically stood there wondering who was supposed to pull the vehicle around. The conceirges were running around and playing with each other. 🙄 Otherwise great communication and car buying experience.

It was quick, and the work with me, to to get what I wanted. witch was a great experience great from beginning to end... The best part is that they give me what my car is worth as far as trading in go which is really good... in comparison to some other places that I Checked.

I would highly recommend MB of Jacksonville. The sales people truly take pride in handling each customer with the greatest care. This is my second purchase and I am look to many more year of great service.

Alexis did a great job on the service and attended to my request. It was a smooth process and no time wasted. Thank you.

I have to say, I have had some disappointing moments with the amount that I had to pay and the frequency of my visits. However, Sandro ALWAYS works to make things right. The respect that he has shows is reason enough to come back. The staff are polite, but Sandro goes that extra mile that we appreciate.

Zarneia was the best service advisor I’ve had. She went way beyond what I expected. Mercedes is lucky to have someone like her taking care of their customers. My SUV is running great once again and I’ll very happy. Thank you Zarneia. 👍😎😎

The best customer experience ! Mercedes- Benz sent me a 150.00 off coupon with my services. Andrew Gilley takes great care of my car. Hes exceptional with his job!! Greet customers with a friendly smile and take care of our needs. Thank you😊💯

The service and attention to detail by Mr. Drew Gilley it was absolutely outstanding.. From beginning to end, from when he took my car keys and later returned the keys me after the completion of the service.... A very professional youngman... Hes the reason why I come to that location, instead of the Orange Park location, and the Orange Park location is near my home....

Could not have had better experience with this dealership. Sam was amazing amd kept us up to date on what was happening! Thank you

Service time quote was inaccurate. Originally told 2.5 hours, requested Uber @3.5 hours as Rep informed me there would be a further delay.very disappointed.

Dalton and his team were professional, prompt and thorough. They did everything I asked for the car and more. I highly recommend Mercedes-Benz of Jaxsonville, Dalton and his team.

Awesome service as always! First time with Zarinea and she was Fabulous. Also big shout out to Lee and Jonathan! They will take care of all your service needs.

Great ServiceThank you Behar!

When I purchased my GLS 450 the sales lady Jackie was wonderful.....Today I took it for a battery and the communication started out horrible and it ended up horribly. First of all there are too many service people on the vehicle, they dont return calls at a timely manner, the communication between the Uber drive and the dealer ship sucked but when its time to pay the bill...they wont their money 🤔. Im not pleased at all with Atlantic Blvd Mercedes service department!!

Sam was my service provider and he was very professional with outstanding customer service skills. Sam kept me informed every step of the way. I felt good about leaving my s550 4matic with Sam.Thanks Sam!

I enjoyed an extremely pleasant and professional service experience. Zarinea is a god send. I have not gotten consistent emails since 2018, because of her efficiency we changed my email address and I should receive all future communications from Mercedes. I have spoken with four different service professionals in the last two weeks, they didnt find or correct the problem. Thank you Zarinea.

Drew is a great sales advisor at Mercedes Benz on Atlantic. He treats all his customers with care and love. He listens to you and gets the job done accordingly. He is the best!🙂

Zarinea and the team at MB Jacksonville have always provided the best service for my E300. They have consistently worked with my hectic schedule and have been there for both early drop offs and late pickups. The vehicle itself has had a few issues that required more visits than I like, but the problems are resolved the first time nearly every time. Professional, courteous, and I would highly recommend Zarinea and MB Jacksonville as a whole for your MB service in North Florida.

Great experience, Dean was were personable and knowledgeable. He walked us through all the new features of the car, we never felt rushed or pressured. Provided great service, happy with the whole experience. Highly recommend.

Drew is exceptional. He was very accommodating and explained everything in detail.

Rob personifies the informed service advisor.Where competence meets customer service

Dropped car off for service … their phones were hit by lightning but no one thought to use a cell Phone to update their customers I drove to dealership twice in 8 days to get an update. 12 days later I had to contact them again (their phones were working at this point) to find out my car was ready. When I picked it up, the “courtesy wash & vacuum “ was forgotten as well. Customer service was fair at best

Walked in and was greeted, and salesman didn’t seem interested in helping and actually walked off. Not satisfied and won’t come back.

Great experience! They brought a service van to the house and serviced our car in our driveway.Exceptional service!

I just purchased a used MB C300. The salesperson was great and the buying experience was easy!

I brought my 2010 E350 to the Jacksonville Benz dealer on Atlantic avenue for service today. I arrived at 1.05 pm where I eventually met Amber the service rep. Amber tells me it’s going to cost 170$ for a diagnostic of why the engine light is on in my car. She asked me a few questions and says this will help the mechanic troubleshoot the problem. Her main question was when was the last time I put gas in and did any warnings come up on the dashboard. They take the car to the back where it remains for 2 hours. Amber comes back and says they were unable to diagnose the car in an hour. They wanted to lift up the carpet in the passenger seat to look or diagnose the wires. They need an additional 2 hours at 170$ an hour to TRY and find the problem. All Mercedes Benz have computers which makes it easy to diagnose with their equipment. I paid 170$ to know NOTHING. So you want me to pay $520 to diagnose and your gonna come back with a $2000 issue! The diagnosis charge should be a set amount and not charged according to what they can’t find in an hour or two or three… that’s ridiculous! This is a total SCAM! How do I know they spent the entire hour trying to really diagnose my car? I don’t but they want me to pay almost $500 to trust them…. You got me for $170 but That will be the last time !

I took my vehicle cheer for repair. The check engine like came on a total of 3 times. They called me in less than 24 hours saying my car was ready. I objected and requested that they keep it longer. 3 days went by and they said the car was ready with still no answer as to why the check engine light was on. I check my account and I was charged 150 for smoking in the car. The crazy thing is I HAVE NEVER SMOKED IN MY LIFE!!!!!!!! I cannot even be around smoke due to health issues and this is poor business practice.

Wonderful experience. Z was fantastic!!

Sal the salesman was professional and very knowledgeable and made our sales experience 5 star! Selene who walked us thru the interior components did an excellent job! She too was very knowledgeable and was very patient with our questions....never felt rushed nor pressured! Mercedes being Mercedes always at their best!!!!

Ms.Jackie has truly exceeded my expectations Not once but twice. I have purchased my 2nd Mercedes Benz from Ms.Jackie on last week. I called her a few days before finalizing the deal trusting she’ll find me a Black on black GLC-300 with low mileage and she did just that within minutes.Ms. Jackie does an amazing job at what she does which is making her customers happy. I’m truly satisfied with my New vehicle. Thank you once again Ms. Jackie for your professionalism, patience and amazing customer service you’re Awesome!I look forward to seeing you in about 3 years for an upgrade. Thanks again be blessed

Ms. Jackie Figaro was my sales agent. I decided to request specifically for Jackie based on her great Google reviews! I am glad that I did. From the first time we met Jackie made me feel at ease with my lease purchase. She explained the whole process thoroughly and answered all my questions, Jackie worked very hard to make this transaction work with no pressure. She even followed up with me a few times since I have purchased my vehicle. Her professionalism and caring exemplary! This was my best automobile transaction ever! I would highly recommend Jackie to anyone desiring to purchase or lease as she will work out a deal and at the same time make the transaction stress free and gratifying!

Rob was great. Excellent communication and got things done quickly and efficiently. Jonathan hill assisted as well initially and all were fantastic!!!

I purchased a SUV yesterday from the above dealership. My sales consultant was Rustin Murray. I could not have asked for better service. Rustin was very knowledgeable about the brand and the vehicle I purchased. He was very patient and treated us with the upmost respect. I will definitely use this dealership again.

Zarinea is the best. Very nice, friendly, and personable. She made sure I was well taken care of.

Car issue fully resolved under warranty even though took a few days longer than expected. Only reason a start is taken was because the car passenger side got a pinky nail size scuff from hitting by another car’s door edge. Hope they can be more careful in the future but seems their lot is very crowded.

Dean was amazing just purchased a gently used vehicle from him. Incredible customer service he still checks on me days after the purchase. A great place you should go visit them. They will find the car that suits your needs. And teach you how to use all of the bells and whistles! Thank you Dean!

Yasmin is absolutely INCREDIBLE. He took his time showing us a variety of options to suit our needs and budget, and helped us find the PERFECT vehicle for our family. He answered all of our questions and explained every single detail thoroughly, was gracious and understanding while we tried to entertain a 5 year old amidst car shopping, and even helped keep our little guy busy with snacks and games! Another thing that really stood out to me about Yasmin’s FANTASTIC customer service was his consistency. He continually checked in on us, offered us refreshments, and kept us entertained with great conversation while we transitioned through shopping to paperwork, and checkout. Another detail I really enjoyed about our experience with this dealership was the hand-off of the vehicle. Instead of just sending us on our way after making our purchase, Yasmin introduced us to Tony who took his time to walk us through all the features of our new car, and helped us make sure we knew how to keep our little man entertained with the new gaming / dvd system! Instead of assuming we knew everything since we were trading in a Mercedes, this team went above and beyond to ensure we felt comfortable adjusting to the new changes in features. To top it all off they even rolled out the red carpet and topped our new SUV off with a beautiful red bow, it was truly a special moment for us to celebrate as a family. If you’re looking for someone who has your best interest at heart, genuinely loves what they do, and will take fantastic care of you and your family, look no further! We look forward to making our next purchase with Yasmin and the team at Mercedes-Benz of Jacksonville!

Joe did a fantastic Job, our appointment wasnt until 9 but we had a conflicting appointment come up, Joe saw us at 7:15, took notes and got us into our loaner as quick as possible. our GLC was ready the same evening. oh and we even had time to grab breakfast at the cafe. delicious.

I visited the dealership to test drive a car. Sal was the salesperson. He said they didn’t have the exact model I wanted so I asked to drive a similar model. Sal said they had one, but he couldn’t find it. He suggested I wait in their waiting area until he found the car. He never came back to check on me. After about 45 minutes I left. I’m planning on looking at BMW or Audi now.

As always amazing 5 star service!!! Behar was very attentive and accommodating!!! The staff including the on site cafe chef in the morning…he was so accommodating, and helped me with the TV as well!!! Definitely makes it worth spending the money to have vehicle serviced there!!!! I wouldn’t take black beauty (my car) anywhere else ever!!!! Thanks Behar

Both Joe and Rob took care of everything our car needed -- service and shop work. We always have a great experience. The only unfortunate part was the leave behind of heavy dirt marks on both sides (drivers and passengers) of the carpet where it looks like the guys got in to do the windshield. If we cant get it out, well be bringing it back in for the Cielajet to cover.

It was a great time experience I’m looking forward to my next service they are very professional and attend to my needs promptly and the food was great also thanks so much

Top notch service. Even when the place is busy they found a way to make things smooth. I worked with Dalton specifically and he was superb. Great communicator and went above and beyond.

Joe Rodgers (service consultant) is the epitome of service perfection.Great communication, trust, reputation, always responsive, attentive and a problem solver (not that there ever is one!). Joe is a 12 on a 10 point scale. Joe makes you feel like you are the most important person in the world. I am sure his infectious enthusiasm for producing quality work is shared with the team, but a special shout out to Joe!

As always, the customer service was impeccable. Behar Q was outstanding! Everyone was courteous and professional from check in to pick up.

Dave was my service representative and he was very professional and honest which is very refreshing in this day and age.

Jonathan Hill made my visit to Mercedes Jax great. He is a very professional and communicates well. Appreciate the great service. Thanks Dennis Miller

My Sprinter RV was in the shop to have AC replaced. Windshield wiper repair and tires checked. Vehicle was there approximately 3 weeks. When I picked it up I paid approximately 2800 dollars for the repair. When I returned home the spare tire was missing from underneath the rv and half the rack was not fastened. I know it was there when I dropped vehicle off as I looked at all tires to include the spare. That is why I asked them to inspect tires to make sure they were safe. I was told by service tech they did not check the spare and doesn’t know what happened to it. That was all done through text as they do not answer the phone. The last I was texted is that one of the service managers would contact me. That was 2 days ago and never called. The texts have stopped. They got there money and they Simply do not care! From now on Tom Nehl on Edgewood Ave has my sprinter business.

I have been going to that Mercedes-Benz of Jacksonville dealership service dept. When I got change of duty station here with the military, since 2016. Of all my time going there I have never been dissatisfied with the qualify of services.. Lately that qualify of service, has been going down the toilet.. There has been alot of dishonesty. Miss diagnoses repairs, lack of integrity In their service department. For the past few month.. It seem they are more out to scam as much money out of unsuspected consumer, then dont honest work... It disgusted me to know, that those are the kind of people who are benefitting my services to this country..

Tony was great! He showed us all our options and gave us all details avout each car. He was very patient with us until we decided what we wanted, then the deal was so smooth and quick. Best express at a dealer!

They were very courteous and answered all my questions.

I visited Mercedes-benz of Jacksonville for my annual maintenance and my advisor was Amber. I was facing issue with my gears so I asked her to get it checked. The service floor technician was able to replicate the issue(evidence in video). But Amber mentioned that the technician was not able to replicate it. I followed up with her next day and asked her to go through the video to explain the discrepancy. Since then, I have tried contacting her multiple times (left notes at front desk). However she did not make any attempt whatsoever to resolve the issue.This is really frustrating since I traveled more than 80 miles to get better service based on google reviews.

Kenneth Jurczyk was our sales point right from the time we entered the Mercedes showroom in Jacksonville. He gave us a true description of what the brand is all about. Apart from being knowledgeable he was also very welcoming and patient with us during the entire process. This warm gesture made us feel very welcoming. Having known it’s our first car, he went out of his way to explain the features and also helped us select the best car for our purpose. He went back and forth with his sales manager to get us the best deal. After the sale, and delivery he also cared to follow up with us to ensure everything was smooth and fine. We really love the car snd the service that will make us want to stay with the Mercedes family.

The service personnel had a vehicle ready for me to use as promised. No work was done without an evaluation of all that need to be done. I appreciate that. It all the service was very professional. Im content

Best Mercedes dealer in Florida. We called every dealer in Florida searching for a vehicle and not only the costumer service was amazing, but they also were able to accommodate to our budget. Staff was really friendly. Rustin Murray is an incredible salesman. Ask for Rustin when you come. If you had to pick a dealer it is worth the drive. I drove from Miami for the vehicle. Best decision ever. I’m taking my sister to buy a vehicle here too next year. Now I have a beautiful CLA250!

My experience at this place is a great one. They have good staff and most especially Kyles Labriny ( sales and leasing consultant) .He is truly wonderful. I would recommend Mercedes of Jacksonville a thousand times over and over just because of this guy. He is thoroughly professional and on top of his job. i enjoyed exceptional customer service from him.

Bought my car here from Armin which was a great experience in itself, but just recently I had a flat tire that I needed to get patched so I called for service and Zarinea and was able to take me in immediately. She not only fixed my issue but washed my car and was super nice and respectful the whole time. Definitely would recommend other people after that simple but great maintenance experience.

We were treated incredibly well by Jonathan when we dropped our RV (MB Sprinter chassis) for its first Service A. They did a great job, brought a couple other issues to my attention, and performed the needed service at a reasonable price. Well be back!

I am not sure why I put a negative review on this location. I have dealt with them to get repair parts, their people are always spectacular! They even invited me to have a complementary snack, and I was just picking up an engine part!