Staff were patient as I waited likely over 10 minutes on the phone for Protect My Car to cover the cost of my oil change through payment over the phone. They had to speak to the reps of Protect My Car, and do some follow-up steps.I went to this location because I thought my tires were low and wanted to go check them somewhere. While I was hoping to do this manually, when I called them to see if they had a pressure meter, they told me they would do it for me. They did not charge me for the service, and that is why I returned to them for my oil change.Grateful for great service, both customer service and auto-related maintenance.

The front desk attendant was very polite, courteous, and helpful. He examined my car and let me know how long approximately it would take. They completed my car way before estimated time. I was very pleased with their staff, efficiency, and timeliness.

The staff is very cordial and polite. They dont mind assisting you with answers to your questions. Services are done at a decent rate of time/speed.

Friendly service but technician failed to replace bolt to spare tire cover causing my $200 tire cover to fly off on drive home hopefully car behind me managed to navigate the ufo coming at him Hard pressed to return for other services

I made my 2nd visit to Big 10 on State St today and me saying I’m highly pleased is an understatement! Monica and Dave’s customer service is/was exceptional. They assisted me last year with getting a tire during the pandemic and the service was great. Today, they assisted with multiple mechanical issues. They BOTH suggested how I should prioritize what needed to be fixed, they took their time with fixing my vehicle, and were VERY adamant about making sure I was knowledgeable about the process and the issues I was having. They ran into a problem with my alignment and Dave made sure the mechanic went the extra mile to solve the unexpected problem. The service took longer than expected but I had absolutely no problem with being patient because I had faith that they were helping me. The facility is very welcoming and clean. Kudos to Monica, Dave, and the Big 10 crew! You all deserve a raise. I have recommended them to my family and friends. I will definitely be a repeat customer going forward.

I love this place!!! No haggling on pricing!!! It’s ran and owned by locals! Plus, the people there, are warm and friendly....just what you need, when you are stressing about your car! You can’t beat that! They truly have your safety in their best interests! I’m a fan...be a fan with me, you won’t be disappointed!

Big 10 has great employees, do excellent work, its been 17 years the work they did then is still holding up. Thanls

Big 10 is a great tire company, it just takes a little long because of all the customers they have. It’s definitely best to drop your vehicle off, but they’ll fix it with no problems at their busy pace.

Awesome service! They are all so friendly and helpful! Will not take my truck anywhere else!!

I had a tire that had a side wall hole. I took to Big 10 and they had it fixed in one hour with a high quality tire at a fair price. Perry

I was in Jackson from the coast a day early to have my daughter at the Cancer institute this morning and last night I realized I had a nail/screw in my tire so I googled tire repair near me and it they were the earliest open so I went there for 7:30 they got me right in and fixed up so I could make the appt time. While waiting for the repair the woman and man at the counter were so friendly and helpful very pleasant environment and when it was ready the woman handed me a receipt and said take care and good luck with your daughter today THEY REPAIRED MY TIRE AT NO COST I was speechless at the generosity they gave to me a non local stranger IF I WERE LOCAL THEY WOULD DEFINITELY HAVE A DEVOTED CUSTOMER go see them with any needs they may be able to accommodate you won’t be sorry

The customer service was outstanding.Thank you Mr. David and Mrs. Monica.Big C

Stopped in for a tune-up. Very pleased with the professionalism of the staff and the level of service provided. Everything I had concerns about was addressed. Definitely going back. Definitely recommending.

Super friendly. Very fast. Easy to make an appointment on their website. I’ve used them for a few years now and always get a good deal. They take time to explain everything and consult with me on options before doing anything that will cost. Great place!

Big 10 ROCKS! Everyone was very friendly, especially Dave and Monica! They helped me out very quickly and efficiently.

Everything was great thanks to the receptionist she was working harder than anyone in the shop

We were coming from home in Arkansas headed to visit. my Father in Law in Hospice in Marietta Ga and had a blow out (new tires- hit something in the road with all the construction), Anyhow, we have a widebody challenger with next to IMPOSSIBLE tire size to find in stock.. and of course NO spare tire so had to be towed to Dodge dealer) BIG 10 had the tire in their warehouse and were QUICK to get it!! Definitely a blessing since the Dodge dealer had NONE for a couple DAYS at LEAST!!THIS PLACE IS AWESOME!! 10 stars from us!!Thank YOU SOOOOO MUCH! #happy tears

Vary satisfied with the courteous and friendly staff and service.

Amazing customer service and great prices. The facilities are tidy and the staff is friendly and efficient. This will be my go to for all my automotive needs from here on out!

First time customer, and I am very satisfied with the customer service. Monica is the best.

Greeted by a friendly “Monica”, who then patiently and kindly answered about 45 questions that I had about different products within the store. They quickly took in and repaired a nail in my tire. Then upon speaking with David, I decided to go with a recommended tire that he had in stock. And now I am on the road with a perfect alignment and four new tires. What great service all around. Thank you.

Service is always great here! The staff is welcoming, friendly, and they keep you updated on the status of your vehicle.

Very quick, very responsive. From a call can I come by to walking out with my receipt was less than 2 1/2 hours.

Monica & David are the best‼️ Satisfied everytime I take my Mercedes for an oil change or any of my needs. Highly recommend‼️

I love Big 10! I have After Market tires on my car and whenever I need them I can get them put on the same day and not have to wait a couple of days...

Adam and Monica very helpful in ensuring I purchased correct trailer hitch.

Traveling... had a flat tire so we called these guys and they took care of us and got us on our way! If we live in Mississippi we would use them all the time! Thanks from the Bakers, Knoxville Tn.

Big 10 is the best! Whenever I have an issue, I head straight there because they ALWAYS provide accurate, honest, dependable, and reasonably-priced service with smiles. Whatever is going on with your car, call and see if Big 10 can service you before trying anywhere else.

I took one of my company trucks in for a brake job right when they opened. A gentleman called me shortly after with an assessment. He quoted me a price and timeline for completion and both were fair. Completely satisfied and happy with all services including communication. Will be going back with all my current work trucks when needed.

I purchased a tri-fold bed cover from here and had it installed yesterday. Not only does it look great, but I was very pleased with the customer service I received. Monica was very helpful and pleasant. When she discovered that the cover was not going to be delivered to the store by the promised date, she called me immediately to let me know.

Awesome service! Tire was flat walking out of work Mrs. Monica and staff were fast & friendly. Definitely will return.

Big 10 has the best customer service and dies an excellent job for n the work they do!!!!! Highly recommended.

Big 10 Tires with Monica & Dave at the helm is my go-to shop for all of my cars needs. I am 100% pleased with Big 10s service & totally confident that they will treat me fairly & not try to tell me my car needs work when it does not. I breathed a sigh of relief after my first experience with Monica & Dave & the other behind the scene experts. Thank you Big 10 for being there for me.

Very welcoming and it took no time! Service was amazing!!!

Truck was shaking. Now its not. They took care of it super quick and very cheap. Definitely recommend.

They took care of my tire needs & were prompt in their service. Very friendly workers, easy to get my car in to be looked at, & very explanatory of the problem they found. They resolved my tire issue in a timely manner. I’ll certainly return!

I love there service it was very good and on time they will be my number one car place thank u

I found the people at Big 10 to offer professional service.

The professionalism was top notch, my wheel bearings were replaced by a gentleman that knew what he was doing and went out of his way to make sure I was a satisfied customer.

Quick service, Ill use them again

Great service great price friendly people thank you

Service was quick and great . Will definitely be back as well as recommend.

OUTSTANDING SERVICE!! David is the BEST!! So is Monica!!! I spoke to David on the phone and he was knowledgeable and helpful and friendly!! He gave us a great price on a really nice set of tires!! While we were waiting we had our dogs with us and Monica even took the time to bring them water!! The men in the back were fast and efficient! We will come here for all of our tire needs and bring our family! This is the best! Highly recommend!!! Thanks so much David and Monica!! ! From the Wells family

I’m very satisfied with customer service I only have one complaint they do not reset my odometer to where it has the speed on it and I have problems figuring it out but all around service I give A 910 being very satisfied

I was truly disappointed in my experience this morning... I had a 730 appointment to get my oil changed I was there at 730 and it was almost 9 before I left for a simple Oil change... And I was Spoken to with rudeness by one of the men at the counter.... normally I’m there every three months to get my oil changed that will be my last...

Big thanks to Ms. Monica for taking care of me throughout my entire process

Blew a tire on my commute to work- called and asked if they had the tire I needed in stock. They said they could get the tire in around lunch, but an hour after I got back to the office my car was ready to go and at a very fair price. Very helpful and friendly staff, quick service.

Great service, fair prices and they got me in and out within an hour.

The crew was awesome and quick. I was in and out the same day. My repairs wasnt to the extent I thought or what others quoted. They were very truthful and honest. Thank you guys.

The staff are always friendly, no matter who walks up to the counter. The prices are fair and the service is really quick. I’ve been using this location for years because of the convenience. I work just a block or two down the street and usually, I have a coworker pick me up from there after leaving my car there at lunch. I could not be happier with the staff and prices at this location.

THE BEST SERVICE‼️ I was a first time customer and I will definitely be back. The gentleman at the front desk (who I can tell... doesn’t normally check out customers) was ABSOLUTELY PLEASANT! In and out service and Affordable! Thank you so much for taking care of me 🤗

I was in and out within 45 minutes with wonderful and polite service. I had made an appointment and had tires already at the location.

David and team at Big 10 Jackson bring service to a whole new level! After receiving a terrible alignment from a local competitor (that cost me a set of $1600 tires), David went above and beyond to get me a set shipped to the shop and put on in a timely manner. These folks are incredibly friendly and treat you like family! I could go on and on but in a nutshell, if you go anywhere in Jackson other than Big 10 for tire/alignment needs, you’re making a mistake! Thanks a million David and team!

The entire staff are very helpfully and generous I would recommend the Big 10 Tire on State St. Jackson MS to anyone.

I was pleasantly impressed with the prompt response to my issue. They quickly quoted me and fixed my Jeep and I was out much earlier than anticipated! I was concerned this weekend about my breakdown but I shouldn’t have. Big 10 on State street was on my mind to go to and thanks to Monica and the Team I know why.Thank you.

I got referred here by a coworker and I wasn’t disappointed. Got my tire evaluated and fixed within 30 minutes and they were very polite

Had a bad vibration inside the cab of my truck due to improperly balanced tires that I got at another location. Big 10 was able to get me in same day and quickly back on the road. Monica at the front desk is always very helpful!

Great customer service. Will most definitely be using Big 10 from here on out.

Hello yes I’m Danny Ayers! You have a great team, very friendly and professional In helping me out both time ! Once a year ago I came in for parts they fix my problems! This time with a problem they handle it again! Thanks Danny!!

Everyone was very helpful and the services were quick and done professional by Payton hes been there for a long time and I see why. Front desk handled everything in a courteous way.

Amazing, fast service and exceptional customer service. Absolutely top tier place! Will be returning and recommending to my friends and family.

They are always so friendly and I have never had a bad experience! Monica has always remembered me and treats me like a friend. I feel confident and comfortable anytime I go here.

I am so impressed by this company. I called at 3:00 on a Friday afternoon in dire need of 4 new tires for my daughters vehicle. In a matter of an hour and a half, she was all set and on the road with four new tires. I must give a big shout out to David, who orchestrated the quick, efficient, and professional service with hardly any wait time. I live out of state and have peace of mind knowing the good folks at Big 10 are there. Rarely does one find a business that stands out in all areas especially customer service - they have a do what it takes philosophy. Buy your tires from this company! You will not be disappointed.

Monica And Her Team Did A Amazing Job .. I Dropped Off My Car Yesterday Afternoon And Came Back This Morning And My Car Was Almost Finish And Just Waited 20 Minutes .. Monica Ordered My Tires With No Problem.. She’s Very Nice, Helpful And Amazing Customer Service ..

Had a brake caliper freeze up. Limped the vehicle into Big 10 on State Street just after lunch. They were able to get me in that afternoon. Reasonable price, quality workmanship, and very polite, personable front desk people.

Amazing Fast Service! Fantastic customer service!

This was my first time going to Big 10 but I will be going back from now on. I needed my oil changed and they did it so quick. Less than 20 minutes. They are also very affordable and very friendly. Will recommend to anyone!

Very nice customer service. Competitive pricing. Overall, very pleased with my experience.

Great customer service, friendly staff!!

I am a college student from out of state who knows nothing about cars and everyone was extremely patient and helpful. The towing company they recommended was excellent and they had my car fixed with in the same day of getting the go ahead to start work. I will definitely use Big 10 again and recommend them to others!

First called Big 10 Mrs. Monica, answered the phone asked her a few questions about the services that they do she answered them came into the office I spoke to her Hey Mrs. Monica she said my name back this is without her asking or checking me in just by the sound of my voice.... That made me feel good. Prices are very reasonable and customer service was GREAT timing on things are a ➕ I was in and out the office within 30 mints.... Over all Satisfied and will be back for my next service.

Very professional....and they get the job done. Thanks for the awesome service will be back

Big 10 folks knows the value of the customer... Definitely be back... customer for life now... they see past the $$$... focusing on the customer... not there wallets... thank you

I had excellent services, professional, friendly attitude and will be back. I will highly recommend your service 10 Tire . Thank you

This was the best experience I have ever had buying tires. I scheduled a time and was called by name when I walked in. The wait was brief as the tires were mounted. The price was less than I was accustomed to having to pay. I highly recommend Big Ten Tire Pros!

Stopped in for an oil change and tire rotation. Was greeted as soon as I walked in the door. Service was quick and the staff were absolutely awesome. Came back to pick up my vehicle and was greeted by name as I walked in. This place knows what customer service is all about. This was my first time there, but it certainly wont be my last!

Quick and professional nice people .I got a full synthetic oil change for 35 bucks in less than 30 minutes cant beat that.

I would recommend this place

I really appreciate all the help I got from Ms. Monica. She was extremely helpful and informative taking the time to explain everything in detail. I had a very positive and painless experience.

These guys were awesome and very fast! Also very friendly service.

This was my first visit and it was a wonderful experience. They have great customer service, clean waiting area/restroom, fast service, and they attended to some speacial requests I made without any objections. The sale I came in on was just a bonus to this great choice I made.So happy Im sitting outside in the parking lot writing this review. They were even hospitable to my dog who was with me.Ill be back in 5000 miles.

I have a daughter going to school in Jackson, MS but I live in NH. I had a problem with my daughters Honda Civic last year and they did a great job fixing it at a reasonable price. This past week, I had a different problem with the car. They were able to diagnose the problem but were not able to fix because it needed specialized equipment that only honda dealerships would have. They did not charge me for the analysis and gave me advice where it could be fixed and other needed info. I recommend this place very highly!

Excellent and attentive. Monica is your initial contact and she makes sure stuff is done right. She is the one who gets them together. Prices are very reasonable. And they work with foreign cars as well. I co ruinously go to them for my oil changes.

Staff was friendly. Beautiful and clean store. The prices are high. I needed a Oil Pressure switch. They said the switch is $136. I priced the switch myself at auto zone and its $44. They trled to charge me 3 times as much for that little part. They said the service would come out to be about $450 including part, I went somewhere got the part installed for $300.23. I love Big 10 specifically this location but you guys tried to pull a fast one on me and I wont let that slide.

I really appreciate the care my vehicle gets at Big 10. They are truly Pros with reasonable prices for routine maintenance. Thank you.

Great Big 10 Tire TEAM!Fast, friendly, and helpful to me and my FAMILY for many years/decades!I recommend the Big 10 Tire Pros on South State Street!Give them a try...you will be glad you tried them!!!

They did an amazing job. There were a few cars in front of me but I believe they still finished in a reasonable time. A++ I really recommend this place.

The quickest anything Ive ever dealt with pertaining to a car. They were extremely friendly and the wait was comfortable. Theyre affordable as well.

Service was amazing. Very clean establishment and extremely nice staff. Each time I visit, Im amazed at how fast they are. VERY SKILLED STAFF‼️ Thanks Big 10.

Very friendly and fast.

Craig, Monica, Joseph, Jamie and all the staff I interacted with were very courteous and professional. Did a great job on my truck. Only issue was my new shocks were set at the factory setting, but Craig said to bring it back when I get back in town and they’ll get me squared away. Great folks and thus far I am very pleased. Definitely recommend them and will continue to use them for all my truck service needs.

Always does a great job! Gets you in and out quickly so I can do this on my lunch break!

Ordered my steps for my truck. They were there when they were supposed to be. I arrived at opening time as scheduled and they got right on it. Very professional, fast, and courteous service. Great environment to wait also. Thank you Big 10 Tire Pros for a job well done.

It was almost closing time and I needed new tires put on my commercial van, an alignment, and a headlight bulb replaced. Craig was like my best friend from the beginning! He didnt know if they would be able to do it all in the time afforded but he teamed up with Joseph who proclaimed he loves crunch time, and they proceeded to make me a happy customer. Prices were fair and wait time was minimal, which I really appreciated being that Im from out of town and was just passing through. Thank you to everyone at Big 10, you guys deserve all the stars!

They were friendly courteous manner bow and fast Service and most of all cheaper then I thought and I was in & out quicker than I expected and I haven’t stop driving since I left the shop thanks Big 10

Outstanding customer service by the front desk personnel and top quality workmanship from the technicians. This was my first time here and I will return for all of my suspension needs.

Monica went above & beyond with my service order. She was courteous, attentive, and her level of professionalism was superb! She made my stressful ordeal pleasant and quick.

Great customer service! Monica was very helpful and informative.

AMAZING! I have lived in Jackson for 15 years and have never known about this place. This will hands down be my new go-to car repair shop. Friendly, fair prices, quick service, quality work. What else are you looking for with car repair?! Easily five stars!

Very friendly staff. Fast service