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PC Fix - Issaquah
1320 NW Mall St, Issaquah, WA 98027, United States
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PC Fix - Issaquah

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Jo
Review №1

I was so frustrated not being able to print to return something to Amazon and Allen helped me in just a few minutes. Cant thank PC Fix enough.I will recommend you to friends. Thanks again, Allen. You have made my day.

Mu
Review №2

Im always having computer issues. I am one of those people who knows a good deal about computers yet somehow i end up with viruss, computer crashes, something suddenly stops working, blue screens, etc. I use to go to a PC repair shop in Bellevue, but now that i dont live there anymore i dont go to it. So when my PC was on the fritz, i saw this place and thought to try it. To my surprise i was happy to see my old tech from Bellevue works there now. So a plus for a friendly face that knew me and my PC problems. Thanks to him I saved more money taking my computer here than if i had bought a new computer all together or if i had thought it was a motherboard issue but turned out to be a hard drive issue. This place will save you so much of your time than if you try to figure it out yourself! Ive learned a lot thanks to people working in this business.PC Fix is professional, friendly and the quality of service was exceptional! I was treated with respect as David went over with me step by step of whats wrong with my computer, what they can do, how much it will be, how long it will take for replacement parts to come in, how fast it will take, how far am i on the list of orders, etc! I get updates on my computer via email and phone of how my computer is coming along, when i can pick it up, if something suddenly happens and they find something else wrong with it or if the USPS decided not to deliver my computer part on time, David or Tim would inform me about what was happening.If you are worried about them trying to scam you into more money, these guys dont. I got my blue screen problem fixed but i was told my graphics card is having issues with my last visit. They gave me advice on what i could do, told me it wasnt a major problem for now and didnt force me to get it done by them on that day. Simply wonderful! I didnt feel pressured at all and they also gave me advice and what to look out for next time im having problems! So i was able to purchase a new graphics card with their recommendations on my own.Besides fixing computers, they can also take a look at video game consoles or printers. Even my switch they said! I take good care of my gaming systems but thats nice to know i can at least let them look at it before investing in another one.Just something for you to take into consideration when bringing in your computer, they are a small shop. Only 3 men, sometimes only 2 people are there at a time. They can get busy but will always be honest with you about how long its going to take. If you drop your computer off when they arent busy, then it will be fixed faster. If you drop your computer off say on holiday weeks or busy days, it will take longer. This isnt a big company so give them time. They know what they are doing.Also they can retrieve deleted photos and videos off of my corrupt hard drive when i had an accident! I only had to do this once. David informed me that sometimes not everything can be saved and wont know what there is to be saved till he looks at it, so i should always have a backup of my irreplaceable stuff. So now i have a 2nd drive for all of my photos and videos. I was happy to he saved them!Oh one more thing to note which i havent had experience with yet but if i was ever unavailable to come into the shop, they can make a appointment to come to my home to fix my computer or to set something up. I thought that was nice to note. It feels like a professional company when you can get service at the shop or at home. It does cost more but if i ever couldnt make it in, this would be great. I was told they have another shop down in Ballard too so they can travel almost anywhere.The only bad thing about this shop is its location and parking. The parking lot is tiny. Thankfully QFC is right next to it so i can drop off my computer and shop for food at the same time.Overall, After seeing David for about 4+ years and now going to this shop, i give them 5/5 stars for their service. Thank you PC Fix for such wonderful customer support and techs.

Mo
Review №3

I have used PC FIx a few times for various issues. I have always found them to be extremely professional and thorough. My last project was fairly complicated and they performed the service flawlessly. If you want your PC fixed/upgraded properly, reach out to these guys. Theyre excellent.

Cl
Review №4

Alan was ever so patient when my iPad would not allow me in because of a password issue. He not only worked on the issue once, but twice after I returned with what we thought had been the original password—he would not charge me because it was only a password issue, he said. Awesome! He had solved another issue on the iPad set up before that and said that charge was sufficient. They are not only responsive, they are really knowledgeable and have been to the house for PC issues and fixed them every time. We recommend them to all our friends and business associates. Beth McCann

Ka
Review №5

Amazing work. Convenient ParkingLocation. Reasonable prices. A pleasure to do business with. They fixed my Mining Computer fast! Thanks Todd, Tim and the rest of the PC Fix Crew!

Wi
Review №6

The service here was helpful and they have helped me with a computer issue. They were very professional. They know what they are doing. I recommend coming here

La
Review №7

I took a laptop to have a broken USB removed. This team was awesome. I had two techs run out to help me immediately. Instead of taking 3 days it took 3 minutes. What a great team of kind, professionals!! Thank you for the amazing service and keep up the great work!!

Co
Review №8

A great experience. In a panic because of water spilled on my laptop during exam season, they were very helpful and informative over the phone and in person when I brought it in. They were very kind and made sure they had permission before doing any work that would incur further costs. They did exactly what they said they would, when they said they would. I couldn’t imagine how their service and work could have been any better.

Ju
Review №9

Alan thank you again for your honesty...

Do
Review №10

Ive used PC Fix for about 20 years. Look no further. I am in the SEC regulated financial services industry and cannot screw around with computer problems. PC is the go to source. I get all of our computers configured there. The on-site and remote services are excellent.

Vi
Review №11

100 % reliable, Great service at good prices, I been his client for few years, recommended.

Be
Review №12

These guys are great. Great customer service, and I felt that they went out of their way to make sure my problems were resolved. My interactions were with both of the Davids. If one of you are reading this, swapping the power supply fixed by problem, thanks!

Mi
Review №13

Super quick turn around time and fair prices for computer repair. Shout-out to David, who is extremely knowledgeable and gave a thorough diagnostic of our laptop. Will be coming back again, due to both the service and the age of our laptop....

Ri
Review №14

At age 70 and still into gaming, it was a steep learning curve to jump from XP to Win10. With a home visit from Tim, who was incredibly fast and very knowledgeable it was up and running in no time. Nice to see true professionals out there. Also thanks to Dmitri and Tim for a seamless transfer of data from my old system--- now the only old system is me.Thanks much for the great service and fair price. The best--- Richard

Sh
Review №15

THE BEST SERVICE!!!! I am so impressed with these people! I would highly recommend them to anyone needing help with their computer!!! They are very knowledgeable, pleasant to deal with, make every effort to get you up and running in as short a time as possible, and they go above and beyond what you have asked them help with!!!! Dont call anyone else!!! Call PC FIX!!!!!

Mi
Review №16

I was so pleased to find this very convenient location in Issaquah and to learn that they could repair my cracked iPhone screen in just a matter of a couple of hours. I left my phone with them and got a call promptly saying they had completed the job. The phone is perfect again. I give this company a five star rating including the friendliness of the staff.

Kr
Review №17

Going in to get your computer fixed, for me, is like going to the mechanic. Im intimidated. I dont know whats wrong. I dont have the proper vocabulary. All I know is that its broken and I need it fixed.These guys were so patient and kind and thorough. I felt that both my computer and I were well taken care of. I even bought a refurbished computer from their collection.

An
Review №18

I had this really weird issue with my computer not being able to get on to any websites. At first, I went to the geek squad at Best Buy to see if they could help me, but they were going to charge me $300; which I thought was insane. Pc Fix followed up with me to let me know exactly what my issue was, and I was charged half the price that Best Buy was initially trying to charge me. My computer is back to normal, and I am happy with the results and with the price I paid.

Da
Review №19

Prompt, friendly and efficient in-home service. This was my second experience with these folks and they were great end-to-end. Didnt make me feel like I was stupid. Explained the problem and how to avoid it in the future. I thought an in-home visit would be expensive, but considering the hassle it saved me it was worth every dime. Highly recommend these folks, especially Tim.

Si
Review №20

Tim was awesome! He came out on time and was very friendly, knowledgeable and professional. We had several issues that needed to be diagnosed and Tim was able to solve each one expediently. PC fix will be our go to for our IT needs!!

St
Review №21

Laptop stopped working and I had many files that had not been backed up. PC Fix was able to save the files for me and copied them on to an external hard drive. Even let me buy my own external drive and bring it in. Also, got my laptop back up and running. I ended up buying a new laptop, since my mine was a few years old, but I now have an extra laptop that is clean, boots up quick and works great. I had used Geek Squad and Hard Drives NW over the years, but found PC Fix to be friendly, helpful and priced right! -- Steve in Issaquah

Jo
Review №22

PC Fix in Issaquah provides top notch service and products. We just had them build us a new desktop and the PC is wicked fast and has been very reliable. The set up process was easy and the tech was very knowledgeable. Cant go wrong...

Je
Review №23

These guys were great! I dropped off my laptop for what I assumed was a loose LCD cable since my screen was flickering occasionally. They were able to accommodate a same day rush and called me within a few hours. Unfortunately the issue ended up being larger then the cable, When asked if the repair was recommended or if I was better off purchasing a new laptop they told me to just invest in a new one and just charged me a $50 diagnosis fee for their time. Their honesty was appreciated! I would absolutely recommend them.

Ca
Review №24

Im so happy I found these guys. I called first and spoke with David Maxey and he was extremely helpful. Once I dropped my computer off, they communicated well about the process, got it fixed quickly, and as promised, the diagnostics fee went towards the actual repair. Its great to know we have more than the Geek Squad in the area.

Ju
Review №25

I had an excellent experience getting my laptops power cord plug issue resolved quickly. Thank you Richard for your service and staying a little after closing knowing I was coming to pick up my computer. It is good, reliable, personable service unlike many businesses these days.

Te
Review №26

Super friendly staff. I had a loud cooling fan in my MacBook Pro. They helped me open the case and disconnected the fan without charging me anything. Even blow out the dust for me.

Cl
Review №27

Excellent service. They had my computer up and running in less than a half hour. Very professional and knowledgeable. I will bring other laptops here as needed. Thank you,

Br
Review №28

This last visit was to reinstall a 64 bit copy of Win 7 on a desktop machine. The machine had been rendered unable to boot and unusable by Win 10. (No surprise there).Great service and very fast turnaround. All the folks at the store are extremely helpful and very nice.I want to also say our extended family relies on PC Fix to maintain computers at a retail store and a law office as well as repairing our home and school devices. In addition to some repairs, theyve setup high speed Internet access, automatic backups to the Cloud and wireless networks for us. Weve recommended them to others and have never had a complaint.

Ru
Review №29

They are very good and follow up on work. They are very timely as well. I would recommend them to anyone.

Ka
Review №30

Have been using these guys for nearly ten years. They have saved my data from a dying hard drive, kept it backed up, and kept my system free from the evildoers of digital communication. They have retrieved data from ancient, disentombed disks and made it usable again. Every technician with whom I have dealt has been knowledgeable, intelligent, and responsive to requests. Highest recommendation.

Am
Review №31

They replaced my laptop fan. Price was reasonable and service reliable. Happy to have found a good option in Issaquah.

To
Review №32

Great customer service. Will be the first place I go if I need tech help.

Pa
Review №33

Was so glad I found this place. Without my business computer for 3 days before I brought it in. They did a great job of fixing it quickly and the price was less than I anticipated

Me
Review №34

We had a very bad experience with PC FIX. We called in because our macbook air got water on it and wasnt turning on. They said bring it by and well take a look. So we did and dropped it off on a Friday. The next Monday they called and said its the mother board and itll be around $499 to fix or $299 to try to get data off. I said wed think about it and I was going to come get it. They then said oh, well itll be a $50 fee for looking at it. The fee was never disclosed, not once. The owner got on the phone and didnt say anything other than hes been doing this for 20 years and hes sticking with his ways. He has posters with fees I could have looked at. They are deceiving people and not disclosing information they should. Dont trust these guys....seems pretty slimy to me.

Sh
Review №35

Wonderful service! Fast and fairly priced. Great business.

Am
Review №36

Tim was a huge help to us when we had problems with our shipping computer. He was able to come out the next day and quickly resolve the issue. Thank you, Tim!

Ri
Review №37

Richard at PC Fix did an excellent job repairing my desktop computer. Great communication verifying the problem and repair work was on time.

Jo
Review №38

COMPUTER CRASHED ON MAIN BUSINESS UNIT. IN ONE DAY OUT THE NEXT BY NOON. NEW SOLID STATE HARD DRIVE, DATA TRANSFERRED WORKS GREAT.THANKS GUYS

br
Review №39

I am so glad PC Fix exists. They fixed my last issue no problem when Best Buy just looked at me like, what the hell is this box and what do you want me to do with it again? And now that a new problem has arrived I just dropped it off and they took allllllll the anxiety away. I think my baby is going to be ok. Im glad you exist.

To
Review №40

Professional, courteous, straight-forward regarding required work. Id recommend to anyone and everyone.

Ra
Review №41

Extremely knowledgeable and stayed in contact throughout my repair (which took a few days) to update me. Definitely recommended!

Ch
Review №42

I called right before close with a questioned and he walked me through my problem very politely and fixed it without any questions about my name or email or anything! wonderful!! :)

Jo
Review №43

Love these guys. Bought a refurbished laptop from them for a very reasonable price and it works like a charm. They also de-bugged my 16 year olds PC, no small task Im sure. What they quote is what they charge. They deliver on time. Very professional and friendly. So lucky they are right down the street from us!

Ma
Review №44

Friendly, knowledgeable staff, up-front about costs, quick turn around time to fix computer, reasonable price. Will certainly use their services, if needed, in the future.

Vi
Review №45

Excellent people who helped me fix my iphone when the battery was draining. They installed a new phone battery and my iphone lasts over 1 and half days on a single charge. Thank You. I came back again because I had a virus on my desktop computer and they fixed that as well. Thank you so much for your help. :)

Ka
Review №46

Very happy with the service I recieved here. The man who helped me communicated updates on the repairs being made to my laptop and finished it in the promised window of time. I will be doing more buisness with them. Very professional and didnt try to tag on extra fees or services.

Ci
Review №47

My computer was not connecting to the internet like it was suppose to and this was keeping me from getting work done. Elliott, the tech, said hed have me fixed and up and running in less than an hour. I was skeptical because never in my prior experience over the years with any tech, even tho they all said the same thing be done in less than an hour, they all took more like three hours. But not Elliott, he really was in and done in less than an hour....amazing!!! And the problem was something I would never have even thought of as the cause of the problem. Total two thumbs way up for Elliott!!!

He
Review №48

They did a great job. Got me back up and running in short order. I will take future problems to them exclusively.

Am
Review №49

A painless experience! Richard helped me understand what was wrong, my alternatives, and saved those files you hate to lose.

Ed
Review №50

Fast prompt service fixing a Windows update failure.

Aj
Review №51

They fixed my problem and did it fast. What more can you ask for? Im delighted!

Ja
Review №52

Quick to diagnose the problem and quick to resolve it. Highly recommend P.C. Fix in Issaquah

Ty
Review №53

I was happy to have the option of a 24 hour turnaround and my computer is working great again. Thanks!

Ja
Review №54

Amazing fast turnaround, 72 hours for laptop repair. I found my new tech support business

Pa
Review №55

Tim did a great job. He worked on both a laptop and pc with cpu. He cleaned it up, added new security, and answered a lot of questions.

Ap
Review №56

PC FIX did a great job of getting all my programs set up and made sure they were working before he left. Didnt take that much time to get it all done.

Ch
Review №57

Video problem in PC diagnosed quickly at reasonable cost and learned about video systems in PCsC. Cerar

Da
Review №58

Great service, no fooling around, perfect fix to my laptop that I was really worried about, and a desktop.pc.

Mi
Review №59

PC Fix was able to quickly retrieve the files off my failed hard drive and provide me with a new hard drive at a reasonable cost.Thank you.

De
Review №60

On Monday, Mike Lynch was at the Ballard store filling in for a sick Dave and the experience was, as usual, phenominal. My vintage Dell laperoo, which I bought from PCFix about a thousand years ago when dinosaurs roamed, came in with a case of Wheres Waldo when trying to get on Internet Explorer. Manager/Magician Mike got his top hat and pulled a veritable rabbit-out-of-the-hat routine and I was on my way.....launched into cyberspace. Customer service doesnt get any better - thanks from me and from my Dellosaurus.Dean Tonkin

Ba
Review №61

Friendly, professional, timely results. Have been going here for 3 years.

Ke
Review №62

My experience continues to be excellent - Tim Whitman has always fixed my laptop problems.

An
Review №63

I couldnt ask for better service than from Timothy Whitman from the Issaquah location. What a lifesaver!

ja
Review №64

Best in Washington

Ca
Review №65

Problem was diagnosed and repaired quickly.

Aa
Review №66

I took my tablet there for a charging problem its now a paper weight all thanks to the hack tech that dropped test equipment on the open circuit board cracking it and will not own up to his mistake

Information
18 Photos
66 Comments
4.8 Rating
  • Address:1320 NW Mall St, Issaquah, WA 98027, United States
  • Site:http://getpcfix.com/
  • Phone:+1 425-394-1011
Categories
  • Computer consultant
  • Business networking company
  • Computer support and services
  • Computer networking center
  • Computer repair service
  • Computer service
Working hours
  • Monday:10am–6pm
  • Tuesday:10am–6pm
  • Wednesday:10am–6pm
  • Thursday:10am–6pm
  • Friday:Closed
  • Saturday:Closed
  • Sunday:10am–6pm
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