Lived here for over a year. Great apartment with updated units and appliances. I would recommend this complex to anyone wanting to live in the highlands. Staff is friendly and courteous. Maintenance team is very responsive and helpful. Never ran into any issues our whole time living there.

I’ve been here for about nine months and love my unit, it has a great layout. The community has great amenities including a gym, a pool, and playground. I really appreciate the extra storage in my garage, the maintenance and cleanliness on site. There were some bumps at the beginning but Enrique and Josh helped make up for it with their responsiveness to all service requests over the last few months. I love walking around Highland Drive, there’s so much to explore and the location is so close to so many restaurants and great stores plus the transit center.

I love this community, the scenery, and how close it is to everything. The renovated apartments are nice yet overpriced. However, the most negative elements are as follows:The neighboring community has used and vandalizes our amenities. This summer, they were throwing the recliners and other furniture into the pool. Within my first year here, there was domestic violence and gunshots in the building across from me, and then again last night. Some of the new residents have stolen packages, bikes, and other items; and as of recent, multiple cars have been broken into and vandalized. The community has not install cameras (even though requested by multiple residents) and has not fixed the lights, leaving entire sections of the community pitch black, unsafe, and easily targeted.

Ive lived here for three years and going on year four now after signing my recent extension. I absolutely LOVE the location and my unit. Conveniently near all necessary amenities like shopping and transportation. Enrique and Trey from the Maintenance team are the best to work with. Theyre very friendly, get the work done right and follow up on any issues youve reached out to them for. Emily was great to chat with and worked with me in terms of ensuring I got the best deal for my extension. Thanks Vue Issaquah team!

Just moved in a little over a week ago and it’s super quite love the location. The office and maintenance have been wonderful and helped us with everything we have needed so far! The views are absolutely gorgeous and the inside of our townhome is very nice! Have not experienced any issues within the home yet and we are happy with picking this place!

This review is specifically for the maintenance crew! Super friendly and helpful. Great communication and every request Ive put in has been completed pretty quick. Definitely a perk of living here.

Update. Let me be a little more clear, the mold is all around the 916 building. Probably because they haven’t replaced the beauty bark since I moved in here almost 3 yrs ago. And now there’s a $10 fee when paying rent. It’s the little things…I’m no landscaper but I’m pretty sure dirt is supposed to be brown, not green. Added some photos for your viewing. This is from outside my patio and my neighbors patioHaving loud barking dogs that are supposed to be on the banned list is a whole different issue. But I will leave it at that.If you like getting woken up every day by barking dogs at 6am then this is the place for you! Combined with the mold all over the property makes this one of the most disgusting places to live.. I would give 0 stars if I could.

Trey is always there with friendly and inviting service, since Ive moved in I have enjoyed having him help with my maintenance needs.

I love my new home. The staff could not be any more helpful and kind. They made my move from another state so easy. I love how I’m close ( walking distance) to shops and food and happy hour. This place gets 5 stars from me.

The gentlemen from the maintenance team, Trey and Enrique are very helpful and consistentThey fix things without a work order and they constantly asking you if you’re right if you need anything, It’s the little things in life that count and they don’t mind doing them

I’ve lived here for a little over a year, moved in just prior to the pandemic. Great location close to food, shopping, park and ride, with quick access to Bellevue and Seattle. The units have great functional modern layouts, clean grounds and available garages, plus great amenities like a play ground, pool, and dog parks.Trey and Enrique from the maintenance team are awesome! They are super friendly and go the extra mile accommodating the residents! Any service requests I’ve submitted were handled quickly and thoroughly.Would definitely recommend!!!

Maintenance at the complex is great; very responsive and friendly. One maintenance tech in particular, Josh is impeccable. Aside from Josh being a genuinely nice person he is also very knowledgeable and takes time to educate us on the items he is fixing. Through his engagement, we have learned how to fix things on our own and know when to call the professionals; this means a lot and working with Josh definitely makes living here a pleasure.

My family has been living here for a little over a week and its been a joy. We have had a few updates occur while being here and the maintenance crew has been awesome and accommodating, as well as communicative. Josh and Enrique are both incredible and thorough, patient, and quick to problem solve. The folks at the office were so welcoming the first time we visited and continue to keep in contact to make certain we are cozy in our new home. The dog park is a huge perk and being so close to the transit, as well as having quick access to any park of town is awesome!

The Service Supervisor, Enrique is amazing around here. He responds to concerns quickly, and goes above and beyond. This place is so lucky to have an employee like him. Thank you Enrique!!!

Dont live here unless you want to pay over $150 a month for utilities and never find any parking. Should have lived somewhere else.

Enrique, The service supervisor guy, was very prompt to look into our request for oven malfunction and within days got us the replacement! Thank you as always Enrique. job well done !Maintenance technician Josh was quick in and out with the oven replacement with the help of Trey.Always love our groundskeeper Trey making sure the property is up to date. Recently saw him salting the roads and walkways in the freezing morning!Thank you all for the efforts you put in especially during the Covid-19 pandemic! 🙏🙏🙏

Quick follow up from maintenance when it came to fixing the issues we emailed the front office about. Enrique was thorough, efficient and went the extra mile to prevent further headaches. Bonus points for being super friendly!

Look somewhere else. We called and made an appointment for a self guided tour. We arrived early to find nobody in the office. Waited a half hour, called twice, texted, knocked and looked around and received no contact. Super frustrating - you would hope for better for what they charge!! Totally understand we are all doing our best here but any sort of communication would be appreciated. We could have visited another community instead of wasting our time or would have happily rescheduled if they were unavailable.

Have been staying here since a year. Quick maintenance done if any problem, nice community, close to the ridge, overall a good place to stay.

Let me begin with thank god I avoiding moving here. Do NOT move here. I put a deposit down for a 2 bedroom 1 bath back in January. We werent moving until tomorrow and had already signed a lease for a 2 bedroom 1 bath. We emailed them 10 days ago with our rental insurance and additional questions about move in that any property manager would know the answers too. I showed up yesterday to get clarification before we moved in 1 day, and we had found out that they had given our apartment away to someone else. But then proceeded to tell us that a 2 bedroom 2 bath was available. But 200 more a month. Im so glad I didnt show up Saturday with a truck full of stuff and nowhere to move into. Also the property manager that helped yesterday was zero help and completely disrespectful.

Whenever I got a problem, Tray shows up! Seriously outstanding service!

Jason and Tammy are wonderful! They both are incredibly professional and knowledgeable about the community. Great location and home-style living. Highly recommended!

I made an appointment to view an apartment this afternoon, and there was no one there to direct me to it. I waited half an hour, left messages and sent emails, all with no response. I understand that covid-19 has made doing business harder; however, they said they would leave a unit open for me to view. All of this left a bad taste in my mouth and made me realize I wouldn’t want to live here, given the customer service. One star.

The maintenance supervisor Enrique is a rockstar. Not only does he get things done in a timely manner but he’s also respectable especially during this pandemic he wore his mask, gloves and booties!

Recently moved to this property and let me say it might be the worst place I have ever lived. Mold all over the property.Super thin walls. They are renovating their units and they are using cheap materials and no soundproofing.At no point do I feel confident that this new property ownership group will care at all.

My husband & I are relocating from CA & were so excited to move. We are moving in seven days and havent been able to get a hold of the woman who originally helped us and still dont know if we have a lease. We are currently applying to other apartments due to the lack of communication- this is adding quite a bit of stress to our experience.

Wish I could give a negative star. Horrible experience. Even after paying the lease buyout of two months for early termination of contract and acknowledging that last payments would be made by me even after leaving the country I ended up closing the account with a debt collection agency. A total rip-off property. Cheap quality material used to build homes but will charge you a ton as if it was a 7star resort. Walls are so thin that you can basically listen what’s happening next door. Squeaky floors, Dark Rooms. May be 1Star that I give is for the Maintenance Guys who would actually work hard. Not friendly Admin staff, specially one of the Manager’s named Christina, a pretentious and uninformed lady. I leased this apartment online without actually seeing the apartment due to the time constraint and they just capitalized the situation by ripping me off at every nook and corner. DO NOT RENT with Issaquah Terrace.

It is always a pleasure going into the office because they are so kind and professional. They know the names of everyone in my family, including my dog! The maintenance staff puts in the extra effort to explain what they are doing when they complete your requests and a prompt. We love our neighbors and apartment, and you can’t beat this location. Thank you Issaquah Terrace staff for being so great!

This property has changed management a few times in my two year stay and finally changed the name of the complex. Ever since it changed to the Vue - the service has been terrible. The phones are never answered and there is never anyone available in the office to help. Im sad because I really enjoyed my first year here and would have stayed if the management wouldnt be so terrible. To top it off, they raised rents a lot.

We have lived at Issaquah Terrace since March 2016. We love the community, our apartment and the staff. The staff has been there for us since our first visit and is always professional, helpful and responsive. The entire staff is great! The units are beautiful and clean. Our dog loves the dog park. We are definitely going to be signing a new lease soon.

I loved living at Issaquah Terrace! The location is perfect for walkability to restaurants, Safeway, and the movie theater. The pool and fireplace are great amenities. The gym is small, but I noticed it was rarely used, occasionally there was only 1 other person working out when I was. They have friendly staff, and Chris from maintenance is the best! We will miss seeing him every day!

Fantastic place with superb management. It is beautifully laid out, with great common areas, and a helpful, responsive staff. We really loved our time there and the proximity to so many great places, shops, and freeways. They bent over backwards to help us when we needed it and keep the place tidy, clean, and in great condition. A real gem.

Chris is very responsive and always does an excellent job!We have full confidence that when we put in a maintenance work order Chris will be there to get the job done with his usual very friendly personality and knowledge needed to fix the issue!Chris is a real positive part of the Issaquah Terrace Team!!!

Ive been looking for a new apartment recently and I saw this place had a pretty good deal on new leases. Unfortunately now I understand why they have to offer a good deal, because you cant even get ahold of anyone or get a tour when you schedule one online. I called 3 separate times over the week and never had anyone answer, never even to a set up voicemail. I tried to give them the benefit of the doubt and scheduled a tour online, except when I got there, no one was even in the office. I waited for 25 minutes and called twice and no one answered (yet again). After that I just gave up and left. I have never been to an apartment complex where I felt like no one respected me as a potential customer. The lack of communication and unprofessionalism is frankly ridiculous.

Great apartments, location, staff, and amenities. I have loved living here and have always had a great experience with the staff members. I am able to walk to the park and ride to get into Seattle easily for work, walk to the grocery store and other shopping places near by.

I just moved out of Issaquah Terrace due to a job transfer out of state after living there for a couple of years. The staff was so great to work with. My dogs enjoyed the dog park daily, and it was so convenient to be right next to the transit center for work. I am going to miss my apartment and working with the friendly staff and management. Maintenance was always on top of anything going on in our apartment home. Thank you for making our stay so great! :)

Let me start by saying I have never had a better apartment experience. I relocated from South Carolina for work and am so glad I found Issaquah Terrace! I have been living here for about 6 months and love it. Walking distance to groceries, retail, and the metro station (which is super convenient for me to get to work). I love that they are so pet friendly. They even give my dog a treat when he visits the office! All of the staff are super friendly, including the maineanance staff, who are always timely on repairs. It’s truly such an amazing community.

The front office staff is easily the best staff Ive dealt with in an apartment complex. Grounds are nice and maintained, surroundings are beautiful. The bedrooms and bathrooms in my unit are awfully small, but that is the only complaint that I really have. Kitchen is nice and the living room is spacious.

I moved out the month before the complex came under new management. Rather than send an invoice for the amount I owed for closing fees, I received a letter from a collection agency two weeks after I moved out. The letter I received did not contain payment information, nor a unique invoice number. The phones at the complex arent setup so I cannot call them. Ill be contacting my lawyers shortly.

Poor experience at this property and the monthly turnover of management doesnt help. The walls are paper thin and it makes all the residents turn against each other creating a horrific environment. The apartments and property is run down and is not taken care of. We want to leave but are stuck in a lease with a 4k move out penalty that we cant afford. Total nightmare scenario. The new property owners have not been any better at managing the horrible conditions!

Staggeringly inept managment under the new ownership group. They have been on the premises for 3 weeks, but have yet to have their phones working properly. Unable to keep track of which residents have paid rent; so their tactic is to place notices on random doors, alleging tenants are late, without any proof. Then when the tenant comes in to contest the notice, they seem fully aware that many tenants have been inaccurately targeted. Heres a tip... Dont waste your Tennants time with wild goose chases, simply because you cant properly document payments.

The staff was wonderful an some units got awesome views. They also have 2 dog parks one for big dogs an one for little dogs. I like that. Overall its a really nice place an community.

Have been living here since Jan 2016 and overall love the place, primarily because of the location and the folks in the Leasing Office and Maintenance. Here are some helpful pointers from my own experience:PROS1. Biggest plus for me - the location! I take the bus into Seattle for work and love the 4 min walk to the Highlands Park & Ride. The available amenities within 10 min walk (Safeway, UPS, Marshalls, Dicks etc.) just make it super easy for the family2. Natural beauty - we love the highlands and its proximity to nature. It feels great to be among the clouds! On a bright day, the views are awesome!3. Management/Maintenance - from the day I came in for a tour till date, I had a very positive experience with the folks in the office. Casey and Jessica were really great in the office (Casey is now gone sadly) and Chris and John attend pretty quickly to all our service requests.4. Price - After doing quite a bit of research I found the price to be pretty competitive for this new community and loved the fact that they let us renew with no rate hikes this year!CONS1. Quality of apartments - while the units and the property are pretty new, the quality of internal fixtures/doors etc. is not great! We needed to make frequent calls to fix these things (which they did quickly though!)2. Parking - I love that they have shaded assigned parking spots for residents, but certainly guest parking is quite limited. If folks know about the Park&Ride structure, that will help.3. Maintaining the green - I dont own a pet but pet owners can be a bit more considerate! Uncollected Dog poops are pretty consistently seen on the green grass; and the amount of rain we get here just makes things worse. Management sends an occasional email but may be they can do a bit more?

The move in experience was easy and painless. Andrew and Makana did a great job of letting me know what I needed to move in, and followed up with all of my questions.

You can hear your neighbors like if they were with you in the same apt, no parking, when it snows good luck getting your car out util the snow melts, but they will be ready to tow your car, and not clean the snow. The only good thing there are the maintenance guys. Forget your deposit and be prepared to pay more.. Thieves !!

Unbelievable

We recently moved out of this complex after living in it for five years. Will be updating this review to reflect it fully.We have lived in Issaquah Terrace for over four years now ever since this community was still being built. It was a great place to live with new amenities, top notch office staff, and extremely professional and awesome maintenance staff. Over time the office staff has changed a few times, but was always replaced by another great team that always made us feel welcome in the community. Unfortunately staff changed again a few months back and the quality of service took a huge hit. They let go of the fantastic maintenance manager Chris who has been here for the four years we lived here and was loved by every resident in the community due to his friendly character and prompt response to every maintenance request. The new Office staff is cold, pushy, and does not seem to care when reached with a request. The property itself is deteriorating, the lights in the pool and the parking spots next to it in front of our building have not been working since late Spring and have not been fixed. I can go on, but besides the convenient location next to the transit center, this complex is no longer attractive to live in.

Love it here!! Super friendly staff and beautiful apartments. Parking is only a challenge when you dont follow the rules. There is a huge parking garage nearby for visitors too. Walking distance to many retailers (5min) too.

As you might see there are a lot of problems with this complex. Parking is beyond terrible. You only get 1 spot and the garage in front of it. That means when you have two people who work everyday, unless you leave and get home at the exact time, you will have to move one car out of the way every morning and put it back in your spot when you get your car out...everyday. Cars get towed all the time, so I wouldnt try to cheat.This place has been under construction for far too long. Drilling, sawing, jack-hammering and large tractors are a regular (for some reason).The cost of the apartments go up every month because everyone pays a community cost for garbage etc. And they are already completely overpriced for the quality. The photos look good and the initial once over was ok but when you live here, you realize how cheap everything actually is. Kitchen cabinets are cheap veneer and never close properly. Dont even get me started on cleaning them, they are worse than stainless steel.The noise is a really big thing. Its not the people whom you share walls with but the people above/below you. The biggest noises are the stairs and the cars. You can literally hear every step on the stairs, no matter how light or what floor and I live on the top.The management is nice, I havent had any dealings with them unlike some of the other reviews. The neighbors are all relatively nice and respectful, except the number of teenagers in the complex whom you catch doing teenage things in all hours of the night, so Id keep your cars locked.Many of the apartments dont get any sun either, so you will see a whole host of empty units, that they will try to rent by giving you a free large screen TV (not worth it).Bottom line, I could go on but I would definitely recommend looking elsewhere. Dont be wooed by the pretty pictures. Ask to walk through the apartment before you sign. I would recommend some of the other apartments. They are less expensive and equal in quality (just not brand new).

Pretty typical apartments for the area, but there are a couple big drawbacks to this place.#1 Theres very little guest parking and its constantly taken up by residents. I see the same cars parked in the guest spots week in and week out, yet management does nothing despite this being against the rules.#2 One of the neighboring properties uses a fireplace or wood stove for heating, this often blankets the north end of the complex in a smoke cloud during the winter. I cant blame the neighbor for this as they were here first, nor can I really blame the complex as theres no real way to fix this. It just is what it is.

DONT BE FOOLED. 18 months post opening and this place is still one giant construction zone. Rusty saws on the ground in the dog park, shovels rakes and picks near the playground and garbage left by the construction workers daily. The apartments themselves were clearly built by the lowest bidder (this whole are was a retention pond before construction). The building foundations are just now settling and doors wont close and there are visible cracks in the paint from the foundation sinking. To top it all off, parking is absolutely atrocious. Hundreds of units in the complex and never enough parking. Roads are too tight and forget anything but an ATV in these garages. The management will TOW WITH NO WARNING - $500 FINE. Theres about 10 guest spots on the property (constantly abused by guests), so forget having friends over or they will be towed. Overall, anywhere they can skimp and abuse their tenants to make some extra cash, this complex does so. Save money and move up the hill, much better experience.

Staff in office are very kind and helpful. Response to the fixing is fast. The community is clean . Ive been here for 6 months and like this apartment.

Ive been living here since Feb 2015, and the only thing I have to complain about is the people that live in this complex. None of them take responsibility for their children, their trash, or their pets poop.Office staff can be slow to respond the emails, but if you talk to them face to face or over the phone they typically recognize you right away and are super great about being flexible. Casey is the best!Ill probably move once my lease is up, but Ive really enjoyed the convenience of the location and the amenities of the community. Worth living on the busy road and dealing with the noise.*Edit: I moved out in February 2017 to purchase property. Move out process was okay, nothing bad but nothing great either.In response to the comment from the office, I did experience occasions where it would take days/heavy persistence to get a response. Glad to see that they now work hard to respond faster, but that doesnt mean it didnt happen to me.

Don’t move here. Trust me.

This company is a joke. They issued me a credit of $1400 for the terrible experience we had, and then never honored the credit given and sent us to collections for it. We have a pending lawsuit against Issaquah Terrace and I would RUN FOR THE HILLS if ever presented the opportunity to live there.

Friendly staff and beautiful appartments. Ive been here since day one and love it. My only complaint is our VERY noisy neighbors upstairs. We often can hear every single thing they are yelling about.

Unpleasant management. My daughter babysat there once and the mother/renter of the apartment told her to park in spot that she thought was OK. The renter is from another country and probably didnt know. What does the office manager do? Tows my 17 year old daughters car without even trying to find her. Towing charge? $395!

Amazing community and management is fantastic!

Working to begin looking for apartment for a summer move. Never treated so rudely. Just because we are not moving for 2 months doesnt mean we are not of value. Very dismissive. NOT GONNA RETURN

Lived in this place for about a year and a half and needed to transition elsewhere due to employment. As the process unfolded i notified the office of my current situation in effort to lessen the blow for both parties involved. Not the case at all.The staff was incredibly unhelpful and refused to work with me on my transition out of the apartment. Additionally, Issaquah Terrace put a vacancy slip in my mailbox which returned mail to senders prior to me moving out. lastly, after i had moved out and paid a $4,700 to break my lease, they sent an additional bill for standard wear and tear items.I would never rent here again. the tenants are no one to this complex other than a check each month.

We have lived here since day 1 recently renewed our lease. We couldnt be any happier with our apartment, the area and the office staff. I have to agree with the guy a few reviews down and say that im shocked at all the reviews on here. The fact that they are complaining that they are still under construction, knowing that at move in shocks me. The apartments are done, the pool is done, both of the dog parks are done, the playground is done, the bbq area is done, the only thing left that I see is them finishing up the walking trail by my apartment by the dog park. Which being a pet owner and a walker, I am excited and appreciative for! Maybe instead of complaining, people should be thankful. I have no plans of moving any time soon.

New management is poor. Can’t reach anyone anymore.

4 managers since I’ve been living here. The staff and neighbor are constantly changing. Seems like no one is happy to stay. If you do stay expect a heavy rent increase on your next lease.

Such a bad experience leasing faculty are not friendly. Parking is a huge problem Was a bad decision to come hea never suggest to anyone .

Horrible, Horrible, Horrible customer service. We placed a $500.00 deposit on a unit, and without our knowledge the management rented to someone else, even though we had a deposit in place. After speaking with the Manager Kim she offered no alternative and we were basically told there was nothing else they could do, even though there are numerous units available for rent. Beware these people are very shady