This is a review as a company driver. This is basically a review of the drivers lounge. This is the biggest Forward air facility Ive been to. I was expecting decent parking and relaxing area for down time. Both are not the case. The trucks are parked in the back of the massive building, with maybe 12 spots or so, while the drivers lounge is all the way up front. Theres only ONE restroom for men and ONE restroom for women. ONE shower and a few washers and dryers. The space itself seems small and totally a after thought. In fact, it seems like drivers seem to have been a after thought which is very unfortunate.

Every single time to drop freight it takes an excessive amount of time. Friday night there are people sitting in folding lawn chairs because the wait is so extreme. When asked why the mumble and shut the glass. I understand we are just drivers dropping freight but maybe they could at least try.

Horrible everything. We set up a pickup on Monday between 12&4:30, and didnt know nothing until our freight company that arranges for us (Worldwide) told us on Wednesday that somehow they werent able to pick it up on Monday or all day Tuesday and market it hot for Wednesday. I guess it was so hot, it couldnt be picked up.We notified our customer, but they needed it quickly, and we lost out on the sale due to their incompetence and inability to pick up an order.Will never use this company again, after theyve literally cost us over $1,000 for taking a ridiculous amount of time to pick up an order.

Wait times vary. Can be in and out or sometimes wait for a forklift driver.

First time picking up anything here and the staff was helpful, informative, and professional.

Waited almost 9 hours .. but they are good people

Very rooten long waiting time. Over two hr to drip off frieght very bad mangement oveall poor service

They have fuel and parking but where the heck is the drivers lounge..

Dispatch can never answer the phone.

This is an awesome place but prepare to waste your time especially dropping off goods.My first experience, not much people but they took forever to recognize you are there waiting and the guy start off loading my stuff then disappeared.Here today 11/5, another guy start off loading my stuff then disappeared again after about 2 hours we had to go locate him. His poor excuse was that he ran out of propane. I swear he went to lunch unannounced.Each time I go there no matter what time of the day I will spend at least 5 hours.Complete waste of time and poor customer service.

THE SERVICE IS GETTING REALLY VERY BAD .IT IS UNCCEBTABAL. TO WAITT FROM 1HR TO 4 HR TO DROP FREIGHT OR PICK UP

I arrived yesterday at 5 pm and got notified that loading takes 5 hours, spend 17 hours to get loaded.Terrible customer service, unorganised...

Good place to work

Woriest to delivery take 24 hours to unload you never come back rude manager

As a O/O it was not a good place for me. If you live in Wa state or Oregon. Its a struggle to get loads,along I-5. Requested to go east but, it happend twice, the second time,was so I could turn in my plates n permits. Great people, great support fron James and Patric at Contractor relations. Just not set up for,solo drivers.

I work them...lol

Great place to work,nice staff.

Nice terminal showers and everything but a little bit of wait time to get out but overall four stars

25 yrs must be good. :-) if you are O/O looking for work email me at. [email protected]

No idea what customer service is, they have no problem leaving drivers standing in line for 2+ hours.

Not too bad today dropping freight...faster than normal...thank you...Global Net Logistics

A great Job

Unfair and barely has persons who understands the jobs...👎

This place is not for the public.

Great place

Even when theres a lot of trucks in line youll get out within an hour, the only bad thing that i have to say is about a male security gard at the gate, very rude and mean, if he doesnt like his job he can quit and make everybody happy

Terrible communication, lack of etiquette, and zero status on progress. I can only imagine how painful this is for existing clients... Minimal PTO and sick leave is insulting. I would never consider applying for a job here again, even if my life depended on it. I dodged a bullet. I interviewed with Binaya Poudyal and a few other department leads a few months ago and the lack of professionalism and communication was absolutely ridiculous. J.B. Hunt seems to be doing things much better.

These guys take forever off loading you. They tell you to call in every hour to see if youre off loaded so you cant take a good nap at all. If you dont call in they call you asking you why you havent checked in.

Worst experience, taking toooooo long to unload trailer, they took almost 8 hours on dock to unload a trailer

Very busy just get in where you fit in

Big parking spaces make it accessible

Always in and out. Great ppl

11hrs in dock not good. Parking was quiet though..

Easy to back up to any dock with a big truck, and its a HUGE warehouse.

Not good,not bad...just okay

Fast unload

Nice people, some what slow at time, to unload freight...

My first time visiting forward air it was a nice place for a truck driver to park

Convenient parking for Drivers to park personal vehicles and safe.

Forward Air, has to be the most unprofessional outfit I have dealt with in my 40+ years in International Trade. The office staff is careless, will not return phone calls, and they are not managed well. They mishandled documents and no they expect me to pay easily waived internal storage charges. Forward Air depends on their careless processes and controls to rob their unintentional customers of money by accessing disputable storage charges. Scott Avery is the Manager and is disrespectful and hangs up instead of talking sensibly to a customer.I didnt ask to be a customer, now I will certainly do all o can to avoid it happening again, and you best do the same.I had to give them 1 star just so I can provide a Review.

Friendly Associates. Large, New and Modern Facility.

Need better management too slow..

Big lot. Always have parking for bobtail. Have showers and driver lounge.

Big facility, near the gym and airportthe mall is just down the street as well as the applebees!!! alot of amenities.

Great place to work

Some days it takes a long tim to pick up or deliver freight at Fwd Air and some days your in and out on a short time. From the outside looking in it seems like they could be more consistent with the short times if they really wanted to. Sometimes it doesnt seem like they care.

If your going to ask customers to wear mask maybe you should practice it too. Not one employee had one on.

Love forward air

Piss poor customer service. Wait in line for ever while you watch the same lift drivers pass back and forth past you never picking anything up.

Slowest in the world. Freight is in irving at 5 pm on a Thursday but they still have no manpower to offload 24 hrs later. Smdh ...

4 star service, high turnover rate. That is the forklift drivers at least...

Great people very nice operation manager at this facility you can tell he knows where he comes from (he didnt go above his raising ) because when it rains in DFW he want drown his nose isnt up in the air like most in his position really nice man good man for the job forward air associates .he will talk to anyone thats what america needs everywhere is people like him running their buissnesss thanks

Slow, slow, slow & slow! Waited for 2 hours in line to pickup my product. They pass you by on the forklift. & offer NO help as the line grew longer.

Fast, efficient service. My freight left PA on Friday and I picked it up in DFW on Monday afternoon.

Clean but skow

Great place to work, nice facility

Great place. Nice and big folks here are nice and courteous.

Friendly staff and good fast pace environment.

Its where I work. Love this place

Hard to get in

Great customer service! They really care about the customer!

5 hr to get unloaded, not good.

Open the gate

Its big prepare to wait.

Great business

It took 25 mins to present my paperwork at shipping/receiving with 2 counters open and only 2 people in front of me. One lady was on the phone the whole time. 4 hours later Im still sitting at the dock with only 7 pallets to unload. Their explanation: Were understaffed.

You get out what you put in.

Horrible customer service

Nice place to work

Great facilitie

As someone who ships through here frequently, its a mixed bag. Havent had very much get damaged, but more frequently items are late a day or two, and service can be instant or it can take upwards of a half hour.

Its an alright distribution center. Really big but one thing that disappointed me was their really small truck driver break room.

A secure place to me

A great place to work

Husband delivers to them🎇

Not enough help and slow

The workers stood around and looked at me like I wasnt even there!!!

Best job ever

Great customer service

Great company

Great employee parking

I work here

Great company!

Friendly

It is a freight co

I lost 3 hours for nothing

It was slow that people did not want to load my truck they didnt want to help me while I was standing there for 45 minutes theres got to be a better way to do things they need help

Never pick up load for this company 😡😡😡

Slow unloading.

I love it!!!!!

My husbands job.

This is where I work,

Huh

Great Company

Glad to be working with you.

Hubby works here

Take for to unload.

Great

Nice

Logistics transportation