I was desperate to find someone to fix a leaking sprinkler system after the winter storm (2021) that left my family without any running water. One place told me that they were backlogged for 6-8 months. These guys were super busy, but squeezed me immediately and quickly handled my issue. They even installed a valve that will almost certainly make things easier for me in the future if I need to find an emergency shut down. Also, they have been great in helping me with insurance, which unfortunately has been very slow to issue payment.

Lies, excuses, money hungry, do not care about years long loyal client, poor technical knowledge, rip off etc. There are many other companies you can hire in DFW region but these guys are truly way behind the American business module.