I hauled a load of onions to Restaurant Depot from Othello WA last week. I called ahead with my ETA and confirmed my delivery time, which was 6:00 AM Tuesday. I checked in on time, and the nice young woman checked my trailer seal and gave me a door. I was out of there in an hour and arrived in Louisville with the remainder of the load in great time.The dock area is huge. Lots of room to manuever the trailer onto a dock. Access from I-70 is easy from the Keystone exit.I will love coming back here someday.

I own a food business, so I purchase most of my items from the Restaurant Depot. The one thing that bothers me the most, and it happens on almost visit is the lack of professionalism. The check-out clerks mainly the females will spend more time talking amongst themselves while they have a customer standing and waiting for them to scan their items. I really have no interest in who is putting weave in your hair or how much weave you have in your home. This was my experience today but its definitely not the first this has happened. I wanted to say something but I know it would have probably caused an unnecessary scene. We the customers turn and look at each other in discuss with the service. I dont have a problem with anyone that works there, nor do I personally know anyone that works there. I just think the customer service area of the Restaurant Depot needs to be addressed. I will continue to shop there but Im sure the customers would really appreciate it if the check-out clerks were a bit more professional. Thank you.

I have been going to this place since last 6 months. Initially I was not very fond of the place as I felt myself completely out of my comfort zone however as the time passed, I am starting to like the place more and more. Team members are very friendly and they go above and beyond to take care of customersI had ordered some small equipment and I got. a call today from Ms Rose abt the status updates of my order. She was extremely pleasant and made my day! Thanks Leah!

DRIVERS IF YOU GET SEND HERE MAKE SURE YOU HAVE LUNCH BE READY TO WAIT FOR HOURS 10HRS TO BE EXACT. THIS PLACE NOT WELL ORGANIZED. AVOID COMING HERE TO UNLOAD

I ask about sushi ginger they drop the phone right away…crazy stuff

Driver had an 8am appt, showed up at 7:45a took them 6 hours to unload 8 pallets..... Darla in receiving could care less, driver has another stop on his trucks that hes not going to be able to delivery today which is now going to cost us...... bit of advise? get someone to run your logistics department that knows what their doing! People wonder why everything cost so much these days, its because truckers dont want to deal with receivers that take 5 hours to do a 30 min job and cost them a days pay..... Its not worth it/ do yourself a favor and find another load

One of my favorites hangouts 😉💞 peace and love to the staff. Your fellow employee Daniel B.

Great place to get bulk meats and large amounts of food products. Also has restaurant supplies

It really irks me that the management here cant be bothered to cover their faces properly. The mask goes over your mouth & nose. Not only that, there was a group of maybe 5? people shopping together, not even bothering to wear masks last time I went. Not one employee I saw questioned them or told them to leave. Do Better

Now, if you got a problem finding it out there for your restaurant or young eatery, dont hesitate to come over to the depot, we got chu, & will pack it in your vehicle. THOMAS SAID THAT.

Nice staf and quick unloading before apt time

They were disorganized I dont know what was going on but they didnt have any product or anything like that I was disappointed

Had a great experience and nice conversations with the staff

This is definitely a disappointing store.

They struggle with the same thing all their customers, (restaurants) do.No help, and as long as the Biden administration keeps giving out free money to stay home its not gonna get any better. A couple years ago I would rate them 4.5 stars, not really their fault. Thanks Joe Biden

Is very expensive then Costco and Sams club better

This is literally the worst place i ever been i had appointment for 7am i was there till 2 pm never go there they have only one dock no room and if you find that theres trucks before you good luck your whole day is gonna be gone !!!! Worst place ever try to avoid it guys 🤯🤯🤯🤬🤬🤬

Great place for bulk buying. Have a group of friends, go buy and share. It will be cheaper and the quality is also better.

Love the place. Today I went specifically to pick up jumbo chicken wings @ 99c lb. They were out. Thats why they get 4 stars. Ill be back tomorrow in hopes to buy some. I did however pick up breaded chicken tenders and frozen whiting fillets.

Usually the staff is very polite & extremely helpful. This time the service was terrible period!

Great prices! Sometimes the pay line / cashier is slow going through BUT most of the time it’s Super Fast to pay.

Nice place for food businesses to purchase things they need for good price

Arrived on time for an 8am appointment. 6.5 hours later, still not unloaded.

JT has been there for years and years and hes helped me so much in that time. I Really appreciate him and the other folks that are so friendly!

I always find what I need

Great and high quality items.

If you shop at Gordon Foods then your going to love the large selection here

A place to shop for food items, cleaning supplies, frozen foods at wholesale prices for players in the restaurants business

My parents have bought produce from Restaurant Depot for a decade now and we always got great produce from veggies to meats and other products. Today we were very disappointed and frustrated by how management handled our situation. Two days go on 12/16 we bought 4 cases of broccoli. We realized 3 cases had spoiled/rotten broccoli and called in today on the 18th to see if we could get a refund as the cases are not cheap and we’re not making as much as we use to. The lady that answered was nice and told us if we came down with the broccoli and the receipt we can work it out with the manager. When we got there however, the manager told us the broccoli was not that bad and we could still use it. I will attach pictures to show how it would have been bad on our part to use any of this to feed our customers or even ourselves. The manager kept saying they couldn’t take the produce back to sell due to COVID, which we understand we weren’t asking them to, but if they sold us bad broccoli they should be refunding us for bad food. If we sold a customer bad and spoiled Chinese food and they asked for a refund we would do that as a business so we don’t understand why they could not give us the same courtesy. If management see’s this, I’m really frustrated that you would treat any customer like this and I hope you don’t do this to anyone else or we’ll all be getting food poisoning.Update 12/23: It’s been a week since we posted this review and we have been helped. The regional manager Drew reached out and helped rectify the situation and the manager from this location, Mark, also reached out. Due to their sincerity we changed our review. We hope everyone has a happy holiday season too!

By apoitment only! Over night parking Yes!

Every time I go there to many items out of stock to many items on the floor Hart to get around

Much quieter than normal, obviously, still plenty of items in stock.

Empty shelves, no help, price almost double.

I went to Restaurant Depot last Saturday. Soon as I walk in the door I see about 10 EMPLOYEES ganging up on a PAYING CUSTOMER because he didn’t have a mask. He could very well have a MEDICAL CONDITION that prevent him from wearing a mask. Treat your customers better & turn off the darn tv.

Great store, lots of variety

I bought the Reclette(Emmi) last week( Sep. 19th). I have not seen RD selling Reclette before. As I expected they always disguised the original label with their sticker. But still this is the first time they brought in, I thought the cheese should be ok. I paid $107.xx for one piece. As soon as I got to my restaurant, I cut in half to open. I noticed the smell came from the cheese was horrible. This was not the Reclette I remember. I tossed them to the garbage can. I decided I will not buy any speciality cheese from Restaurant Depot anymore. The original label said it expired 08/04/2018. They still have one more Reclette left in their shop.This is how they cover up the original labels or peel off. These are the Gruyere cheeses from Switzerland.12/09/2018I do not understand this place about pricing their products. Because of Salmonella outbreaks on romaine lettuces, we haven’t seen this lettuces for at least past 2 weeks. But as soon as they got new harvest, they charged each case of romaine for almost $70.00. We used to pay around $22 to $28 per a case. But they also charge us(restaurants) almost same price for head lettuces. While local supermarkets sell 99 cents each one. Local retailers sells $23.75 for a case, Restaurant Depot sells $68.95 for a case. I don’t understand at all. What do you think?

Never have rib tips in stock the 4 times I have been 1⭐

Horrible as usual. Management dont care. Unprofessional environment. Very low customer service👎Today 11/2/20 nothing has changed. Had some rude employee yelling @ me and touching me as he wants to start a fight. went to his management office to complaint. This is how restaurant Depot treats their customers. Mark, the manager, and Michael were questioning me as if I was the aggressor. After explaining to them what happened, they both showed no sign of understanding and Mike replied that the employee didnt mean to hurt me by touching me???? I added that today will be my last day shopping there and I will shop for my 2 restaurants somewhere else. The manager didnt care at all. He kept looking at me with no apologies. I explained to him customer service doesnt work like that and you should not empower your employees against customers. No signs of hope. No more there. Calling Reinhart. They have the best service.

Good place. Easy back. Friendly people.

Terrible. Employees are clueless . Dirty. Don’t go here if you don’t have too

I really like the employees here, they are always helpful to me. I feel the store is a bit disorganized overall, its hard to tell if that is the fault of management or corporate or simply volume of sales.

Truck driver if you can do not delivery to this Restaurant Depot. They don’t care about driver’s time most likely 7 to 8hrs.

The forklift always driving like crazy and fast and

Today Monday June 29, the staff was great until I was ready to leave. I asked for help to place box of Chicken in my car then my help disappearthe cashier found someone to help me.

Great customer service.

Ive been here with family members a few times. Its a nice large store, sort of like a Sams Club where everything is sold in bulk sizes, and the store is focused on the restaurant industry. For a free membership you need to show a retail or tax license, or similar item to prove you are buying for a business or church.They have a huge freezer section full of all types of frozen foods such as blueberries, hot dogs, hamburgers, veggies, seafood, and much more. Several isles of dry storage foods and drinks, and a section of commercial kitchen items such as deep fryers, pizza ovens, freezers, napkin holders, pizza boxes, kitchen utensils, paper plates, and much more.The location seems to stay pretty busy, yet the lines move fairly quickly so you can get in and out quick sometimes. The staff I have met were friendly and helpful as needed. I think this is where many carnivals and fairs get their seasonal foods to sell during those events.The parking lot is usually half full, so parking is not an issue, and you can pull up to the door for for easier loading of items if you purchased a van full of stuff. If you like to buy items such as mustard by the gallon, 10 lbs of peanut butter, or 50 hot dogs in a pack, then this might be a place for you.Prices are very low on most items due to the huge size / quantity that you must purchase.

If I could leave negative stars I would. With a set appointment Ive been 8 hours and counting to unload. Lady in recieving was rude. will NEVER accept load to deliver to this establishment again. Call someone else to bring your cheese please

It’s not a safe place at all, they should fire at list the 80 % of their employee...management is always nice, Good products ..but horrible stuff

Theyve got the goods but covid is putting the hurt on everyone, even rd.

I like the place has almost everything you need really didnt get helped like I want but it is a Sunday so it was expected

Thank you great guys at the cashier

It seems to be getting better

5am del. Unloaded quickly. Overnight parking.easy place to deliver

Very nice.

People at the front or on floor are not able to help to find the price of a product that wasnt tagged at all. But has a Barcode can be scanned. Rudness and unprofessionality were the top reactions we got, when we asked a simple question about the PRICE. Left the Cart full of products and went to Sams Club.

Stay away truck drivers!!!! Its sad that some companies take forever to unload you. 7am till 12. Pay your employees better and maybe itll raise morale and performance.

I was on time 10 am appoitment they unload me 1:40pm not organized many trucks at same time only two docks they are unloading

Well I chopping here but this guys the work here acting like not want to work I recommend if you not want to work stay and home bad customers service where is the general manager whats going on do you not see that oh what, nasty tomatoes nasty onions come on whit are paying for quantity No for trash come on guys. I I come 3 Times on the week not green relish not nachos jalapenos what is the corporation do you guys know say that..

Fantastic quality and pricing. Koch chicken breast .96 a pound. Amazing

Bought big bag of red onions 20lb..all the onions were rotten and they sell them for half price..omg seriously? You guys want to make people sick by selling stuff for half price off..not fair at all..then when I called in to tell them they said bring them over and they can refund me the money back..ridiculous do I have to drive an hour to return them..very unprofessional

Great place for authentic food items.Staff is very helpful.

Well Im a otr driver got here at 0756 and is still waiting to get unloaded here its now 1330 and counting Ill just say never again. To buy from this store would be a better experience but to deliver is a whole nother story. Management will ignore you a little to much disrespect. Thats my opinion

I hope I can put zero star,today 9/02/2018,my husband drive 2:30 mins to this store, because to early he forgot bring restaurant depot card,he call me take pictures send for,so he try to update a new one,because we got two, one number is not clear,when he ask who work there counter lady,she was very angry break scanner and throw things, my husband was very angry he don’t understand if you can’t do,just tell, we will bring old one replace for next time right?so my husband call manager come out want me to talk manager,and manager say can’t answer phone,really?no one say sorry with my husband even manager, So arrogant,really need to go see doctor! Never comeback!!!!

There is overnight parking the receiving starts to work 6 AM was delivering onions was empty and one our overall not a bad experience

Sometimes they have what you need sometimes they dont and well just cuddle and stuff you never know what they got in and what they dont it was actually a good experience this time and my bill was right

Used to be a great placePresently their staff could care less, and every time I come over they are out of stock in multiple items. I used to buy 90% of my stock here, now we buy maybe 10%.

Always helpful but busy

Never again

Very nice good customer service

Pretty bad. People on forklift are on the phone and no willing to help every time we ask something. Customers service really slow, the person in front desk doesnt know what she is doing.

The staff were really nice and the selection is amazing! I didnt get to stay as long as I would have liked, but Ill definitely be back!

Lots of stuff and helpful stocking staff. Just watch when the cashiers ring you out mistakes happen often and they can be rude about it.

Good place to get supplies!

Could be awesome. The carts are horrible. Although they do in theory have a green paper ware section it is almost impossible to find matching items, if you find the cups you want chances are they will not have the lids. Even though there are numerous trucks ready to run you down on any given isle you are hard pressed to find many items stocked, although you can see them way up there. Spices are not in alphabetical order. Frustrating. Staff is very helpful and friendly but they do seem to turn over a lot.

One stop place for great food items plus more in regards to restaurants.

I love my job!!

It wpuld be helpful for the computer system to actually keeprwcors of tax exempt status for business customers.

I went there to get some chicken wings, I didn’t find any . Why ?because the meager rather to sell more than 100 case to one customer .why?dont know, What’s the deal ? Don’t know

I was coming the same time which the white man and i am black they sai no for me is the real discrimination real discrimination

I usually never give a review but I had the worst experience ever in this place. They treat people really bad, especially the front desk people when you walk in there. I went to ask one question, they just gave me a bad attitude the whole time. It was my first time there and for sure my last. I will never be back there.

The food was great!

Good deals for bulk, but you must be a restaurant or a not for profit to get a membership.

Pretty bad. People on forklift are on the phone and no willing to help every time we ask something. Customers service really slow, the person in front desk doesnt know what she is doing.

This location as by far been seen better days. The environment here is unsafe for women, the men working will basically undress you with their eyes and make creepy noises or give you looks, but goodluck if you actually need them for help. They will roll their eyes and sigh loudly. The other employees will happily ignore your existence and continue standing around or sitting on carts talking. Management will dismiss your concern most likely bc they cant control their employees. They resort to aggressive and act out irrationally if you even hint at confronting their actions and they will gang up on you if you ask for help too many times. If you are a lone women and want a grown man 2 inches from your face screaming at you while 4 other employees and management watch on and encourage it then yes this is your place to shop.Otherwise avoid this location for your own sanity.

Great place

Nice place to shop if have a restaurant or bbq a lot!!

Easy in and out

I hate it when Samoor get out .She was very fast.I am looking for her to work with me

They need to correct the handicap parking. People are parking IN them and should not be allow

Fast, easy, good prices on drinks and paper supplies. Produce in very good condition.

They carry a very good line of products that are priced right.

Best prices for Halal meat and whole Tilapia😎

The level of incompetence is truly unacceptable. Lack of communication, lack of consistency and the lack of a worthy staff makes the experience here second rate.

Wanted to return something at the last minute the security guy keeps yelling at me we are closed when they are not

Worst experience Ive ever had. Workers snatching items out of customers hands have bad attitudes probably will not be back to shop here😤 This business needs to hire better employees...

Worst checkout system. Waited half an hour in line to pay while only 2 customer was in front of me. Finally I walked out without product.Cashier should inform the customer that he is has problem, please move to other line.

Its good place and reasonable price for restaurant,deli .

OTR, delivery, came few hrs before app time, guys worked me in before app, overall ok

Very mean dirty rest room

This IS my happy place!!!! And the two ladies up front are saints!!!!