Idaho Fire and Flood Restoration came to us in the middle of 12/19 after a texting teenager ran his vehicle up over the curb and across our lawn, embedding himself firmly into the corner of our garage. While he simply walked away from the aftermath of his actions, our challenges were just beginning. Couldnt get car out of the garage, cold winter air poured into garage. Husband was undergoing chemo. Stressful time. Idaho F&F responded the same day of our initial phone call and wrestled the garage door open. Car was freed, the door wrestled closed (which left the car out in the snow and ice, but at least usable!). A few days later, the repair work began ... in Decembers cold and snow. Some days of delay due to weather from time to time, but that crew came back as soon as possible. The damage was severe, more than can be told here. Suffice to say that Ben and crew were more than professional. Polite, empathetic, prompt and just plain excellent in comportment and quality of work. I truly cant say enough about the people who are this company, and would highly recommend them to you, dear reader, with confidence. Thank you, Ben and wonderful crew ... it was a REAL pleasure knowing you, and you are much appreciated.

Were able to come last minute and clean up after a water had leaked through our ceiling into our basement from a faucet leak. They were very professional and responsive. I highly recommend them and wouldnt hesitate to use them again in the future. A+

Ive had two floods in the past two years, one was from vandalism.Both times communication was great. Remediation and repairs for the second flood went extremely smooth, and they went well above the scope of work to help me get back into my home.Hopefully I wont have to call for a 3rd time, but they will be my first call if I do 😁

We had a great experience despite the water damage. Ben came with his crew and really put us at ease. They came in and took care of everything! They went the extra mile making sure things were put back to 100%. I have severe allergies to latex paint and they help make arrangements for us to be set up in a hotel. Not an easy task with Covid! We definitely would recommend Idaho Fire and Flood!!!

I was cutoff and flipped off by one of your trucks, very unprofessional. KZ 9117 was his plate.

After a strong windstorm removed and damaged numerous areas on our roof we got in contact with Ben from Idaho Fire and Flood. Ben was very meticulous as he went through our roof, attic, and rooms checking for damage. His assessment was amazing and when the insurance gave us fits he stepped in to make sure they did their part. He didnt have to do any more than he did. The fact that he did shows his dedication to his customers. On top of that the roof replacement was quick and professional and well done. Highly recommended!

This is a very dishonest company. Never complete jobs when promised. Treat employees and customer poorly. Outrageous prices. Tells employees to give 5 stars reviews to make the company look better. Ben the project manager never answers call or will call you back. He dose not care about the costumers or his employees!

This company came out so quickly when our basement flooded. They were incredibly professional and kept us well informed throughout the whole process. Our basement looks perfect thanks to them.

These guys got right to my problem of having a water leak and cleaned up the mold that had started to grow. They were fabulous in dealing with the homeowner and got everything cleaned up and taken care of very quickly. Highly recommend them!Curt Wells

After severe wind damage to our roof Ben came in to give an assessment and evaluation of the damages. His work was extremely thorough and professional. He spent countless hours getting together the proper information for the insurance. Unfortunately the insurance did not cooperate but Ben did not stop there. He went above and beyond even the most reasonable expectation to make sure that our situation was taken care of. He went to bat for us and worked tirelessly with the insurance company until they finally met their obligation. Ben got his contractors together and did an outstanding job of putting everything back together. I cannot thank him enough for his efforts to make sure that I as the customer was taken care of and satisfied. I would recommend Idaho Fire and Flood Restoration and particularly been to anyone in need of their services.

Treated customers and employees poorly, jobs never done on time, Ben never answers calls, poor customer service, recommend to never use this company.

We love this company. We had a leak from a upstairs bathroom in to a downstairs bathroom that insurance wouldnt cover. They worked with us to keep up us informed and within budget. Every employee I met was highly professional, knowledgeable, and I felt I could trust them in my home. We love our new bathrooms and would absolutely recommend this company to anyone.

They were very good . thanks for all your help

Idaho fire and flood restoration goes above and beyond the call of duty! They are awesome and fairly quick, however, they also pay close attention to the fine details. I will be using them again if I need to! Thanks again for all your hard work!

After having our first restoration company not show up nor phone us, Idaho Fire and Flood Restoration was referred to us. It is with pure delight that I give this review in favor of Idaho Fire & Flood Restoration. Any questions/concerns we had were taken care of in a timely manner. The men were individually polite, professional and personalble. If I might mention names I would like them to know we value getting to know them. Ben Hillman, project manager- made sure every detail was finished and we were satisfied. He went the extra mile as did Eric, Andre, Skylar, Damian & the flooring man. We love our new room!~! Thank you to your Company - we will certainly recommend you to our friends and family members needing assistance. We feel the job was finished in a timely manner~!

This was our first experience with a restoration company and the folks at Idaho Fire and Flood helped us greatly during a tough time. We had a small leak that distributed water damage to two bathrooms during Christmas season. Through mitigation the team was in communication with our insurance company getting the claim approved. Then Ben and his crew went to work. The demo guys worked solid for two days gutting out the bathrooms I didnt get their names they were too busy. Then Carl (a tile artist), Skyler, Dee, Damion, Eric and son (sorry i didnt catch his name, tall fella though) went to work. The service from the team was exemplary. They knew what they were doing and they got the job done! You will never regret going with Idaho Fire and Flood restoration!

To the Ladies and Gentlemen of Idaho Fire and Flood, Idaho Falls.My home in the hills outside of Tetonia was damaged recently by a violent hail storm and shortly after that ice and water damage to both the interior and exterior of the dwelling. My insurance company, USAA, put me in contact with you and through you I met Mr Cameron Bird who was assigned my claim. As it turned out the two claims overlapped and I was very concerned and a bit skeptical about certain aspects of the work that needed to be done. My home is very important to me. After a detailed explanation of the work that was required he assured me that he would give me one of the best contractors he knew of and that I would be very happy with his work. He did and I was.The contractor, Mr Ben Hillman, walked me through the entire project and explained in detail what needed to be done and how he was going to do it. His confidence, expertise and attention to detail helped greatly to assure me that I would be happy with the end result. I was around a good part of the time the crews were working and was able to see for myself the effort put forth and the quality of their work. They all, the carpenters, painters, roofers and cleanup crews did a wonderful job and seemed to reflect Mr Hillman’s motto of “Do it once and do it right “.I could go on and cite several instances of their exceptional efforts but I will just finish with this. The American work ethic is alive and well and at Idaho Fire and Flood. You should all be proud.Thank you all for giving me my home back.Phil Freed and family

We had a house fire and we went through these guys for our home restoration. Every person that cane into our home was peofessional, knowledgable, and kind. From mitigation to the project manager. They answered all our questions and walked us through a crazy, emotional ordeal. In the end our home looks a lot better than before the fire. The project manager made sure all the work sone was perfect. He aimed to make it better than before and paid attention to all the details. The work done was beautiful. I would reccomend them. Having a house fire, especially when you have kids feels like your world is upside down. But these guys made our home beautiful to come back to.

You never want to have flood damage, but when it happens make sure to contact these guys. I called them first thing in the morning when I realized my basement was flooded, within the hour the team showed up and was removing all the water. They were quick, efficient, and very knowledgable. The billing department was amazing, this was an out of pocket expense for me so I really appreciate that they were willing to even give me a discount.Wish I could give them 6 stars.