Let me just tell you, go to CarMax for your next vehicle!! From sales to service, they are top notch!!! I especially want to say a special thank you and recognize Logan, in the service department! He really helped me out and took wonderful care of my situation! Logan needs a raise, just saying!! He was amazing 👏

We had car transferred from out of state and we were pleased the car was as described. We arrived and looked over the car, took it for a test drive and finalized the paperwork. It was a smooth transaction and we would recommend CarMax to anyone looking to purchase a used vehicle.

Alyssa Diamond was absolutely awesome!! She made buying my car an enjoyable experience rather than a stressful experience. Definitely a huge credit to the Huntsville CarMax location. Thank you Alyssa and thank you CarMax!

Sales person was greatHowever- I moved our express pick up time from 7p to 5p and the person I talked to did not update the schedule. We ended up being there for 2 1/2 hours.Also, I asked for all the filters to be replaced and an oil change — and none of them were. The cabin filter was a mess. And we are now going to our mechanic to get everything changed. We paid cash for the car and it should have been ready.I do not think I would come back.

I couldnt recommend CarMax enough. I had a fantastic experience every step of the way. I had a car transferred from out of town and had a great phone call with the team to ensure I was informed at that step. Once the car was here I was notified and they allowed me to take a 24-hour test drive with the car. During the test drive I noticed that there was an issue with a car, and CarMax took solid steps to solve the issue and no cost to me. I went on to purchase the vehicle and felt confident in that decision given their 30-day money back guarantee, as well as the 90 day warranty. I felt they were open and transparent the entire way and could not speak highly enough to the sales team at the Huntsville location. I will definitely return to CarMax for any future car purchases.

I was quoted a price online for my vehicle. This amount was $4900.00 dollars higher than what another dealership had offered me on a trade in. So I went to my closest Carmax dealer, thinking this would turn out to be a scam. As it turned out, I received the exact amount I was quoted and wasnt even asked to purchase a car from them. Carmax is simply amazing and this whole process was great.

I went here looking to buy a car and nobody tried to help us, we walked around ourselves looking. Some of the sales people were busy but not all of them, they just stood around talking to each other not trying to help. I want go back to this lot.

I will NEVER shop at a regular dealer again. The CarMax process was a pleasure from start to finish. From finding the car I wanted online, to shipping (could have taken less time on that though - 10 days is a long time to wait on a car to go 300 miles), to customer service to paper work and final delivery... Everything was spot on and smooth! All my vehicles will be CarMax vehicles from now on!

Alana made my experience welcoming and personal. She took her time with me and helped me find the perfect car. I did not think I would trade my car in but I did. Carmax gave me a great price for my car! I would definitely use them again!

I sold my vehicle to CarMax, as I understood that the market for used cars is pretty hot--a sellers market. I received an appraisal (and a check!) for nearly what I paid for it brand new. The process could not have been easier. Thank you, CarMax, and your staff, for making this such an easy and fuss free transaction.

Overall our experience was good. The staff was helpful and friendly. My biggest issue with the whole process is how SLOW it was! We paid to have our car shipped. It was supposed to be ready for us in 14 days.....it took 17 if I remember correctly. When I arrived to do the paper work it took so long that I had to leave to go to work and finish it the next day! When I arrived the next day....I waited for 3 hours before I was called back to sign papers. I was actually about to leave! It would be better if customers could do all the finance and signing online and curbside pick up the car.

I had a great experience at CarMax... try them for Great used cars... Happy Hunting!

Dylan was so patient and helpful throughout the entire process. He really takes out time to understand his customers needs and wants and even offer other things that a specific vehicle may lack. He’s such a kind person. We were kinda on the fence of a vehicle so he held the vehicle for us just to make sure it was what we wanted. His communication skill is impeccable and he’s wonderful. The fact that I told him to throw something away that was in my vehicle but instead he held it? The next day I went there to return a key from my previous vehicle and there my item sat on his desk. He said, “I held it just for you!” Because I really wanted it but was too caught up in my new vehicle that at the moment I didn’t care. I’ve purchased other vehicles in the past but this experience with Dylan was beyond my expectation. Thank you once again and I hope he receives recognition for his outstanding customer service skills! -Star

I searched for my vehicle using the carmax.com. I found the Jeep that matched my wishlist and went to Carmax to make a final purchasing decision. They allowed me to test drive the Jeep and answered all my questions. I even took the Jeep for an overnight test drive to be sure it was the one. All of this was pretty easy with Carmax. I now own the Jeep and was very pleased with the personnel at Carmax. I will consider buying from again. Oh, they gave me a GREAT trade-in price on my 2019 Ford Ranger. This definitely made them a top contender for my business.

The sales associate was outstanding, we used our bank for the financing. I was not happy that it took 3 hours after I showed up with the check to finish the paperwork and the car was not even clean when we received the car. Business office was not properly staffed, not a great experience.

Just bought my 2nd car from the Huntsville location. All people involved were a pleasure to deal with. The process was straight forward and smooth . . . even took less time than a regular dealership. Sales person (Linda) was amazing.

Long wait, but customer service is good.

Edward was my sales person . Super nice and patient with me .Manger even came over To check on me while I waitedCame back for a service twice after I purchased my Camaro and Jessica H helped me and made all my appointments. Kept me updated both times while I waited and explained everything I asked ! Definitely will be back to buy my next whip ! Would recommend Carmax over the Chevy dealership…. Thank y’all !

I worked mostly with Mark. Everything about it was excellent except for one thing which the company went out of its way to make right. I appreciate that and am satisfied with their efforts. I really liked there was no barriers from Mark about what was possible in finding exactly what I wanted. I am VERY satisfied with the car so far. Mark and the other sales associate I worked with were very professional. This was a vastly different experience from the car purchasing experience I had in 2012 with a car dealership. Many thanks for making this experience memorable.

We actually had what could have been a really bad experience. We purchased a car from CarMax and immediately had electrical problems with it. CarMax stepped in and did everything they could to get the car fixed including giving us a loaner car to use. When we decided to take them up on their 30 day return and back out of our purchase, CarMax was once again fabulous! I was anticipating “small print” to fight through but there was none! It was completely painless and peaceful and we ended up purchasing another vehicle from them. They were even having some kind of IT issue the day we went in to return the car we originally purchased and paid for us to go have lunch while they got the technical bugs worked out. CarMax pleasantly surprised us at every turn!! We will be back and I would recommend them to anyone!! Thank you, CarMax!!

Horrible experience. I havent purchased a car in over 10 years and I was super nervous about the entire thing.. I had a car reserved for me to look at, well the salesman could NOT have cared less about selling me a car, he made us feel like we were inconveniencing him, no customer service skills at all.. He was unable to answer any of our questions about the cars we asked about. He had to go inside to see if he could find any cars in my price range and came out with 1 available, which I know was not true, I had already been on their web page and had been talking with a car max consultant all week.. I had already done all the paperwork online, and was approved so the work was already done for him, and I was ready to buy a car that day and I did but NOT from car max..I dont remember the employees name, which is probably best.. we left the lot and went next door to Landers Nissan and bought a vehicle. Worst experience ever.

The team was very professional and courteous. Tina was such a joy to work with. Thanks….

I went in to sell my Jeep. The entire process was infuriating and took 3 hours. The only upside to the entire deal is that they actually paid me what the online quote offered and cut me a check on the spot. Also I had to Uber home because they dont offer a shuttle anymore.

Absolutely fantastic service. Linda was so helpful and great at directing us where to go. Total 5 star experience.

Good vehicles and a very good warranty plan. Salesmanship was great. All the staff was very helpful when needed.

The experience was great, I was able to browse for my vehicle in the privacy of my home, select the one I was interested in, order it and have it arrive at my local CarMax. The vehicle was inspected at both locations to my satisfaction and I was able to complete the purchase at a time I found to fit my schedule. I think it was brilliant.

Shopping around for a new family vehicle and trading in our old car was stressful. The CarMax team was able to make the transition easier by streamlining the process, the prices for the trade were fair, and the staff was friendly. Hands down the best car buying experience weve had so far.

Excellent service. Not a long wait. Answered EVERY QUESTION. Resolved problems. Satisfied customer. 😌

THE WORST CAR DEALERSHIP EVER!!!!!!!!!!!!!!!!! THEY TAKE YOUR MONEY, BUT WHEN ITS TIME TO RETURN THE MONEY THEY DONT HAVE IT RIGHT THERE! BUT I HAD THE MONEY RIGHT THERE TO PUT DOWN. I WOULD HIGHLY RECOMMEND LANDERS MCCLARTY-THE BEST DEALERSHIP IN HUNTSVILLE!!!!!!!!!! WHERE THEY DONT CHARGE YOU 32,000+ FOR A 2012!!!! INSTEAD THEY WILL PUT YOU IN A BRAND NEW CAR FOR THE SAME PRICE AS A USED CAR FROM CARMAX !!!!! CARMAX IS THE WORST CAR DEALERSHIP AROUND!!!! DONT DO IT YOU’LL REGRET IT!!!!!!!!

Mark Jessett was amazing and very patient with me. He showed me everything I asked about, answered all my questions and was never pushy! Thanks a bunch!

Our salesman K was amazing! He took care of us and even paid for our dinner. The process was pretty smooth but the reason for only 3 stars was because when it was time to sign our papers and finish up we sat in the waiting area for at least an hour and my husband finally went over to the window to see how much longer and when the lady turned around and asked who was working on our stuff everyone looked around in confusion. At this point it was already 8pm and we were exhausted from being there since 2pm. We finally got out of there right before 9pm. I would definitely recommend K to get you taken care of.

Outstanding customer service! Frank our salesman was extremely awesome and walked us through the entire process and was very knowledgeable

Not too many deals for budgeted shoppers. Nothing under 15,000. All used cars are good but prices are not negotiable.

My assistant Mrs Bandai was an awesome help, she guided me through the process with ease. I really appreciate her kindness towards my family on the visit. She was very accommodating and polite. Thanks again Mrs Vanda.

Bought a car from here. Regrettably it was my only option at the time. Please be sure to ask about GAP INSURANCE and dont let them just mark that you declined it. They did this to me and I was rear-ended, totaling the car. Now Im stuck with 6k in debt due to this mysterious declined gap insurance. That 6k is after the insurance settlement paid 4k on the loan. So thanks for the debt, carmax. Bang up job on my credit.

Telephone contact only, I purchased a car for my granddaughter inTampa, Fl Lakeyria was very knowledgeable and professional.

By far the easiest experience I have ever had, no hassle, dickering in selling my used car and received top dollar offer, will always use again and recommend them very highly

Its been the easiest car buying experience Ive ever had. So simple. Got a great, fuel efficient vehicle. All paperwork was done in house. Ill do it again in the future.

Alyssa was great.. my daughter loves her new car!!

Everyone was very nice and professional. I love my new car!

My favorite part of CarMax is how the workers take care of your every need. They listen and provide the best care possible. I will always recommend CarMax for all call dealing needs. I am a very happy customer!

Nobody approached us when we walked in, we walked around the parking lot for 1 hour, nobody approached us. The person who helped us had a mask on and a shield up, i couldnt even understand him. But he was helpfil

Carmax has the best value to to time ratio in my opinion when buying a car. If you can be patient and willing to look for a deal on the car you want using their app theb transferring the vehicle its definitely been worthwhile for me. Service was good although it feels like they are understaffed but so is everywhere right now.

Im a repeat customer and wont ever go anyplace else to purchase a vehicle. Theyre quick and efficient and make the process of purchasing a car stress free and painless.

Excellent car buying, friendly, helpful staff

No pressure. We found a car online they had it shipped locally for a Test drive and loved it . The people that work there are not paid on commission so the whole ordeal was just laid back and very calm .

Salesperson Mark was very helpful and professional. Vehicle we finally picked had a problem with the paint on the hood. This was supposed to be corrected before we paid for the vehicle. When we returned and finalize the transaction we discovered the ball had been dropped and the hood problem had not been addressed. Management asked for a few more days to correct the problem. When we returned, the hood had been repainted and looked fine.

This experience was even better than the previous three. Everything was electronic and streamlined. Only had to wait a few days to get the car shipped and ready to go.

Easiest and fastest way to buy a car. No haggling no hassle - just get it done

I was helped by Huntsville Carmax associate, Jordan Warner. He was extremely helpful and awesome to deal with. He made it a wonderful buying experience.

Terrific experience with CarMax. I ordered a car from Chicago, got it shipped promptly to Huntsville. When the care arrived, it was missing a key feature (GPS) that the advertisement said it had. CarMax immediately refunded the transfer and reduced the price that had been advertised. I did have some issues with the BMW, electrical ones, that were significant, and difficult for the CarMax or the local BMW dealership to fix. Very difficult. CarMax stuck with it ever bit of the way, and covered the extensive costs with BMW, all done in the 90 day warranty. Extremely pleased with their honesty and willing to make it right. Just a very, very pleasant experience with the Huntsville, AL, CarMax.

The purchasing process was great. I drove to Huntsville from Wilmington, NC because gas, renting a car, and a hotel was cheaper altogether than delivery, and they worked well with me. Last appointment of the day, the staff was patient with me while signing everything went past their closing time. But hope to God you don’t have to try to call them for any reason afterwards. It’s currently about one month after I bought my car, my temporary plate has expired, and I’m still waiting to get my car registered because the DMV here is so backed up. My DMV nor my local CarMax will give me a new temp tag because I didn’t buy the car in NC. I have to call Huntsville Carmax to get a new one mailed to me, and for 3 days in a row now I waited on the hold line for 45+ minutes waiting to be connected to someone in sales (because no other department option sounded like they would deal with temp tags) until I just gave up and hung up. In person: absolutely great. Awesome service. Edward was super kind and patient with me and my boyfriend. Calling this store: 0 stars. I already got a warning from an officer because my temp tag is expired, but I have no other car to drive, and I can’t get another tag because I can’t get ahold of this store.

I was there to sell may car,i was espectin that at least they give me honest price for the car,in may opinión this place is rip off, they look for the little deteils that it dont rally matter,and may car look nice and clean engine and transmisión perfect and nothing was broken, i rather sale may car online and get i honest price.

Our family bought 5 vehicles from this location over a span of 6 years. This Carmax definitely gets 5 stars for customer service. NEVER pushy! Always a huge and ever-changing selection. The entire staff is very efficient, which streamlines the whole buying process. If the car you want isnt on the lot, they can have it delivered from another location with no obligation for you to buy it. Every car weve looked at (and weve looked at A LOT) was in excellent condition, regardless of make, model, or year. Ask for Anna or Deborah for unparalleled service!

Not the experience I thought wed get. I heard so many good things about carmax so I figured we try it out. Found a couple of cars we wanted to test drive yesterday. It took a while someone to get to us, no problem. So my wife and I test drive one of the cars and as soon as we get back 15 minutes later, our sales rep (John) is with another customer and COMPLETELY ignores us. We wait. And wait. And finally left. If youre not willing to work with us, I wont be willing to work with you. Disappointed considering all the positive feedback prior.

The experience was great. The whole process was easy and not complicated at all. So glad I got my car there.

Update:Id put half a star if I could. The bed liner on the truck in question was broken and Carmax signed paperwork saying it would be fixed. It was a month before I could get someone to contact me about when it would be fixed and after providing pictures and manually researching the parts myself, its been months now and I still have not heard back. Avoid this place like COVID.----------------------------------------------------------------------------------------------------------------I have purchased 4 cars from the local Huntsville CarMax in the last three years. My wife and I went in to purchase a new truck that we had transferred down from Georgia. The entire experience has changed from very positive and efficient into one where it feels very adversarial and anti-customer friendly. The sales rep we used was new and unfamiliar with processes and was very sexist. He refused to listen when I constantly told him that my wife wanted to test drive the truck and was also co-signing the loan. He only answered questions to me, even when my wife asked direct questions. At one point, he asked to see our loan amount. He insisted we log into our bank and show him on our phone. When we stated we didnt want to use that method because it also shows all our bank account info, he got a manager, who was very rude, defensive, etc.. He insisted we could only proceed if we showed him our information on our phone and even folded over a document that stated at least two other methods they could use to get this information directly from the bank. He instead tried to hide those methods from us and put all the pressure on us, rather than take the approach where he could call and get that info. himself. We eventually got the truck after many hours of waiting. I will honestly never buy another vehicle from Carmax given the experience we had. Theyve basically become the used car sales dealer that represents the worst of the industry. Treating everyone as adversaries rather than customers, sacrificing customer service for laziness and treating people like they cant afford the vehicles theyre trying to buy. So disappointed.

This was my 2nd time buying with CarMax and it was just as great if not better than the first. Edward was great and helped me out a lot!!

Overall we had a great experience, although is was a long and stressful one! We had quite a few bumps in the road but overall very happy with our purchase so far! We worked with quite a few different sales reps (Jose,Edward,Tj), one of the managers (Jim), and I was also assisted over the phone while searching for the car by other sales reps that were very helpful as well (Jarvis,Shawn). If you are looking for a car, I definitely suggest looking online rather than walking the lot unless you are set on buying a car from the Huntsville location, there will be a much bigger selection that way. There were a lot of unavailable cars on the lot when we went both times, but if you are willing to wait, they have a pretty good selection that can be transferred, which I thought was awesome. The car we fell in love with was actually being held by someone on the day we wanted to buy, so we had to wait until their time was up and stalk the website to see it become available again. Stayed up all night but it finally did! We ran into some bumps that caused stress to both sides of the process when we got to the actual buying process but they handled it really great and we are so thankful they did whatever they could to make sure we could get the car we wanted. It may have taken all day long, caused a few tears and a headache, we were able to get the car we wanted and we cant wait to enjoy it ❤ Thanks to all the people that took time to make sure we got to get car we wanted and for being so patient during the entire process 👏

It was amazing experience and I loved my vehicle until not even a month after buying it I actually looked at my rotors on the rear are really bad and have alot of grooves but new brake pads and the front are brand new and all four tires are but they couldnt even replace all four rotors before selling. I overlooked the fact that they didnt really detail the inside of my SUV before I finalized purchased all and all I love my car and they are friendly people.

We LOVED our CarMax experience! Tyler was very helpful and friendly. He made everything very easy.

Very disappointed in CarMaxs customer service. Cannot even return a simple phone call, very disengaged from the customers needs.

Carmax in Huntsville is just another run of the mill used car dealership. Bought a car there and found out that the Carmax staff is not as good as it seems. My opinion of car care satisfaction is not what they consider car care satisfaction. Overall be mindful that you the human, is not their concern, only sales and profit margins are important.

Carmax in Huntsville was fantastic. The entire process was extremely clear and efficient. Best car buying experience I have ever had. Lisa the sales rep was simply on it! Super personable and knowledgeable. The entire team did a great job.

Bought a car from them in September. The service and staff is all good. Alex the salesman helped me find what I was looking for quickly and efficiently and I was happy with my purchase. 3 months later and the bumper just fell off while I was driving. No accidents, or wrecks of any kind. Just fell off. I thought oh no big deal I pay EXTRA every month for the Carmax cares plan so this won’t be a big deal. Turns out carmax doesn’t care. This plan doesn’t cover anything “cosmetic” even though my engine bay is completely exposed and if I drive it something will break. So yeah as previously stated the employees are all great and very helpful but the service is trash.

Sales part was great! Our sales associate was very helpful and offered to help us truly find the best deal and best car! My issues were with customer service when it came to registration. I went to register my car and upon purchasing the car, I used my maiden name. Since then I have gotten all my legal paperwork to come in now showing my married name. When I went to register my tags, the DMV said that I needed the title in my new married name which wouldnt be an issue since CarMax was behind on getting my paperwork filed (according to the DMV). They suggested I call CarMax and have them change my name on the title and fax to DMV. When I called CarMax, the girl on the phone said that the DMV was lying and all paperwork had been filed. And if I knew my name would change (which is what i told the sales associate who told me it wouldnt be an issue) then i shouldnt have bought the car in the first place. She then took down my name and said a manager would give me a call.......still waiting and now having to pay a fee with the DMV for late tags......

Alex Jackson was our idea of a perfect salesman. Greatly enjoyed shopping here and will refer everyone I know to him.Thanks again!!!

Scott was amazing! Super quick and easy.

Fast service, friendly service, revolve all my issue no fuss.

They treated me so well! Best experience when buying a car Ive ever had!

We had a great experience in trading our car for a newer one at the Huntsville CarMax. The price was reasonable and what they gave us for our trade-in was good. Linda Sheffler, our sales consultant, did a great job in making the process smooth. She even made a picture for us of us with our new car. The paperwork process at the end was a bit lengthy but I think that was mostly caused by COVID-19 restrictions on the number of personnel working that piece.

Our salesperson Alyssa was great.

Frequently gave me conflicting information. More importantly, its 2021: nobody under the age of 30 should be pecking at their keyboard. That easily doubled the amount of time I wasted dealing with these people. Offered me a 24 hour test drive to get a check from my bank at 5pm on a Friday like the average bank is open on Saturdays.

I have had a horrible experience so far and its really disappointing because I could have gone to one of those rinky dink used car lots and have had a better experience.Taking my money was fast and efficient. But I have not owned my car more than 4 days and I have already had to bring it back twice now. The first was because the undercarriage wasnt properly screwed in and came off while it was driving on an interstate.And now the car literally stopped moving in the middle of the road. And of course this location cannot be reached on the phone. So here I am having to flip the bill for a tow truck on a car that supposedly went through and inspection before it was sold to me.Honestly, if a member of management does not reply to me I hope you guys lose the business of every person that reads this. its not reasonable to expect you guys to answer your phones within 2 minutes of somebody calling. but both times Ive had issues both times I have not been able to get anyone after being on hold for an entire hour or longer.

From the beginning it was upfront, professional and honest!

Excellent Service! My Sales Consultant Patti answered all of our questions, and made the the trade in and buying process extremely easy and quick. I will be returning to her to trade in and purchase another vehicle very soon.

Super quick and super easy. They took care of almost everything and there were no hidden fees when I sold my car to them. I was not pressured at any point to buy from them, only was asked once.Would recommend to anyone looking to easily sell their car!

First of all let me say Braylan Walker is the Best Customer Service person to talk to in the call center. She is very helpful she help me with all of my online process she got everything taken care of. She got the car transferred to the Huntsville location. So Thank you Braylan!! When i get to the Huntsville location to finish up down payment and stuff i was treated as if my check stubs were fake. I work to hard to be treated the way that i was in the Huntsville location. I had already purchased insurance for the vehicle and all paperwork was sent in and approved online. So of course i was not able to get the car at all. I will never suggest no one to go to the Huntsville Location.

Very helpful a little slow but worth the wait.

One of the best car buying experiences in my entire life. The whole process from start to finish almosted seemed way to easy....but it didnt stop after the sale. The service department and Team after the sale has probably had the biggest impact on my experience. Top notch folks and not once have i ever felt anything but welcomed. Speaking about folks at the Huntsville, AL location.

Super great service with no pressure...Alex was great and helpful quickly in and out....passed on my first test drive and no pressure

Always professional, light hearted and ready atmosphere. Even buying a new car, I prefer this experience to pushy lots

I had a wonderful hassle free experience at CarMax in Huntsville Alabama! Garrett was amazing! Our work schedules clashed and without skipping a beat he was happy to help on BOTH of his days off. Not just that, but he stayed over to wait for me to get off of work and finish the deal. I had no salesman breathing down my neck hounding me. Prices are fair and visible. No hidden fees or hidden this or that. Best car buying experience ever. Will indeed be back for my next vehicle! Thanks Garrett and CarMax!

I have never seen a car dealership so full of customers. Many cars, trucks, SUVs and vans to choose from but long wait time and I had an appointment.

Great place to buy a car. Decent place to sell a car to a dealer. Friendly and easy to work with.

Ive always had a good experience with CarMax. My husband and I have bought 3 cars from them in the past several years. Theyre very helpful. They never try to upsell you but will offer suggestions on which car will give you the most bang for your budget. The service people are great too. Always purchase the extended warranty. We have made our money back on those.

I found a car online and had them to ship it to my location and when it got here I looked at it and bought it. Traded my SUV in on the one I got and drove off happy.

I viewed different vans online and made a quick call when I felt Id found the van I wanted. With very little effort on my part, the van of my choice was brought to the dealership and I was scheduled to come for a test drive. I was in and out of the dealership in less than an hour and I was completely satisfied with both the service and the quality of the van!

Everything went as it was outlined had a little wait they were very busy good experience

Long wait and everyone isn’t customer friendly. I’ve purchased their and sold there and the quotes and prices are fair.

I actually bought my car here almost a week ago and enjoyed the experience. I wasnt there to buy a car, my husband was. But I loved the car so much I bought it instead! Car salespersons are not annoying and are very friendly. The car buying process was easy and fast. I brought my prequalification letter directly from capital one so it made everything go smoothly. I would highly recommend CarMax.

Buying a car is good...Returning car not so good...They pretty much ignore you...Dont even take down your name...Not a good experience overall...Overall rating half a star.

I had been looking for a truck with low miles at a decent price. Every truck I looked at had very high mileage. Carmax was able to locate a 2009 with only 97000 miles. It took 10 days to transfer it to my location but once it arrived it was exactly what I was looking for. My only concern was that the extended warranty was being pushed. At 97000 miles the warranty was $1700 and would cover the vehicle to 125000 miles. That price for 28000 miles is not a good investment. Please don’t push it once the customer says no.My experience with Carmax was good and I would recommend them as a source when looking for a vehicle.

Easy to sell my car. 1,5 hrs total

My family and I got to work with Alex. He was so nice and helpful and made the process feel easy. The staff was very friendly! I would definitely recommend a friend!

My girlfriend was looking for a car. She was challenged because of credit issues. She had recently had her vehicle totaled in a wreck. She was pre approved. We proceeded to the dealership and was greeted by Tyler. He was very encouraging and courteous. We were signing the contract and driving off in a decent amount of time.

Sold my car to CarMax last week. All the staff was courteous and helpful. The process of selling the car did not take very long at all. I would never sell a car to a car dealer after going to CarMax, they give a very fair price.

I feel like I had to look at so many different cars before I found the right one for my price range and needs. My salesperson always got back to me quickly, as we went back and forth about three weeks figuring this out! And now that I have and love the car, and realized a speaker was busted, they ordered me a new one to fix no charge! I’m very happy with the overall service and communication.

I had two TERRIBLE experiences at the CarMax in Hoover. I was ready to throw in the towel, but had heard very positive things about the CarMax Huntsville location. I decided to give it one more shot and I wasnt disappointed. Dominique was so kind and patient with my husband, my mom, and me. We test drove a couple of vehicles and looked at several more. We never felt rushed or pressured to buy anything. It was exactly the car buying experience CarMax promises its customers. We left the lot with a brand new (to us) car that we absolutely love. Thanks to Dominique and CarMax Huntsville for such an increase experience!!!

Great group of people, nice vehicles!