Bentley has helped me find the vehicle that I wanted. It’s hard to find diesels in the current times and they were able to help me get one in a timely manner. Communication was on-point during the whole process. I knew that I would be waiting for a little while but 2 and a half weeks isn’t a long wait at all. I’ll be driving my new truck after the next few days.

We had the best experience with Bentley GMC. From our sales rep, Jaelin, going above and beyond to make the deal work and make sure we were happy. To, Cecil, the service manager taking such good care of us after the fact on the vehicle. I highly recommend Bentley if your looking for a car or need one serviced.

Bentley Cadillac really came through for me today. Replaced my transmission fluid and replace a defective part in my radio. I am happy to have a good, reliable, professional dealership to handle my vehicle issues

I had a GREAT experience with Bentley GMC. My initial visit I met Rob which was fortunate. We got along like 2 old friends. I even got to meet Mr. Bentley while I was visiting with Rob. I was sure of what I wanted and Rob went to work making it happen. Wrapping things up with finance was effortless as well. I really enjoyed the time spent with (cant remember his name) because like Rob, it was like we were old friends! Very happy with the buying experience and family feel of that organization.

We found the service at Bentley Buick GMC Cadillac to be excellent. We were fortunate enough to have Will Thompson work with us to replace a car that had been totaled. We explained the short amount of time our insurance had given us on a car rental in order to find another vehicle. He went to work and got us a good deal on a low mileage used GMC Terrain. We are thrilled with it and Bentley along with Will got us the best possible financing we could get on a used vehicle. Ive used Bentley to service my trucks and my wifes car for years and I will continue to do so when we need our next vehicle. Many thanks Will and Bentley. You are greatly appreciated.

Your team is great! Seamless friendly process with everyone working together instead of completing against each other. Laszlo was very helpful in contacting me via phone and giving me various choices on trucks. Well worth the drive past two other dealerships to get professional and experienced team. I look forward to working with Bentley GMC for my next purchase and for years to come.

Dropped off a 2017 Sierra for a torque converter shutter issue, 2 days later was informed it was completed and ready for pickup. I specifically told the service manager I wanted a call before any work was performed due to wanting additional service performed at the same time. Went to pick the vehicle up and noticed that 13miles had been put on my vehicle along with a scratch that ran from the middle of the front door all the way to the rear fender well, multiple spots down to bear metal, and a gigantic chunk taken out of a brand new $3700 set of wheels. And now I must return to have it fixed and hope the same thing doesn’t happen again.

From the time I left my front door, to when I drove away was 3.5 hours! I think that’s pretty good for buying a new car. If the stars had aligned, it might even have been quicker. But everyone I had contact with was highly skilled, professional, and obviously enjoyed their job

The lady on the desk was polite, courteous, and very helpful. She made the wait very pleasant. She is a definite asset to your business. The service was great and very timely. Thanks for having good people working for your dealership and for providing good service.The box will not let me check it - you can publish my response.

Kirby was my service rep and he was great. He was friendly and got me in and out with much ease and efficiency. The turn around time on the service required was much quicker than I expected!

We purchased a 2021 Buick Enclave from Nick Chapman on April 16, 2021. We were really just looking and were interested in the Acadia, but Nick showed us the Enclave and its amenities and informed us of the incentives and discounts. He also treated us as though he had known us for years and we were very comfortable with him we didnt have that feeling of pressure, it was Since the purchase we have hit a few bumps of some service needed and Nick has gone above and beyond to get things taken care of by scheduling time for us and making sure that we are happy. Its been almost 3 months now and Nick still checks in to see how things are going and if we need anything. IF I had to rate Nick Chapman it would be a 10+

THIS ONE WAS A GOOD EXPERIENCE, THANKS TO THE GREAT HELP THAT I GOT FROM KIRBY ACKLIN AND SCOTT HENDRICK. THESE TWO ARE GOOD MEN THAT KNOW WHAT THEY ARE DOING AND SHOULD BE REWARDED FOR THEIR GREAT WORK. THEY ARE KEEPERS!!!

My Service Rep. was not there when I arrive at my scheduled time to drop off my vehicle and no one in the service center was really concerned about assisting me with dropping off my vehicle. I had to ask someone after (waiting nearly 10 minutes) to take my vehicle in. Upon returning to pick up my vehicle it was still dirty (wasnt washed like previous visits) and there were protective coverings on my steering wheel to let me know steps were taken to mitigate the spread of COVID. We are still in the midst of a global pandemic. I own 2 GMC vehicles purchased at this dealership and the service has been declining with every visit since I purchased my first vehicle in 2019. If this continues I may have to go back to Lincoln where the service was superior on EVERY visit!

Scott Kendrick did a great job. Taxi service was great. People who took my money were on the ball. No issues with repairs. Have a great weekend.

My experience is all based on Scott my Service Advisor who is excellent and the very friendly cashier. I very much appreciate them both.

Laszlo was really great. He was patient with us and answered all of our questions. Claude at finance was very knowledgeable and really easy to talk to and connect with. We had a wonderful experience

The staff was very efficient and did an outstanding job in attending to its customers. All concerns were quickly addressed. Good job.

I just made an appointment and dropped my car off. I was in and out in no time at all. Very friendly atmosphere. They called me when it was ready. Thank you for being there for me. Kaye

It was nice as I knew the Manager and he kept me confident on the work they were doing.

Lazlo and Alex were both awesome. They were great to work with and made me feel as if I was a part of their families. Kudos to these two gentlemen. A++

I have been looking for a new car. I met Laszlo (salesperson) and he hooked me up on my dream car! He is very helpful in finding exactly what I wanted. I recommend him to anyone looking for a good deal and their next car!

I am very happy and excited to write this review for the service I received from the great people working at Bentley GMC. If I can dropped names, I would certainly do so. At least the two that took care of my concerns, almost before I mentioned them.As I walked in the door and mentioned whom I was there to see, I was directed to the office to the right side of the building. I was greeted with an air high five and an elbow touch (COVID related). I could not helped but to feel welcomed and comfortable.When I did tell my story, I was assured by both of them not to worry, everything will be taken care of. And it was, in record time. I really appreciated the treatment, concerned and professionalism they showed, so much so, purchased 4 new tires. (that I needed)I am really glad I returned to talk to them about something I had assumed to be problem, but they did not allow me to think that way for very long.Thank you guys at BENTLEY BUICK GMC! I am not in the market for a new car but, when I am, I know exactly where I am going to go and tell people where to get a great deal and the chance to work with a great bunch of people. My car is a 2013 Terrain and these guys keep it running like new.

Will was fantastic to work with. He got us a great deal and super helpful. All the staff was very courteous and knowledge, and treated my husband and I like family. We liked them so much, my mom went and bought her car there too just 2 days later.

Great experience. Our salesperson (Laszlo Gyorok) was professional, friendly and followed through on all commitments. The finance department was efficient and moved us through quickly. Nothing but good things to say about the overall experience.

I was truly impressed with the professional assistance and informative manner in whichmy salesman, Johnny, patiently provided all needed information and was thorough in answering my many questions. I am thoroughly enjoying my new vehicle!My husband and I have been satisfied Buick customers for several decades.

Absolute pleasure dealing with Cecil in service and Greg Edmonds in sales. Can’t say enough about how thankful I am! These are two great guys to work with.

Everyone I dealt with were very professional. An awesome buying experience! Will did me right. A great guy!

I love the group of people at Bentley GMC. My service guy Scott K. is the best in the business and Brian who also works in the service department is incredible. I am a mom and work a full time job as a nurse so extra time is hard for me to come by. These two men ALWAYS go above and beyond to do what they can to make things easy for me and I truly appreciate them.

Very nice people and fast service. Buying process was very easy and quick

Greg edmonds went above and beyond on helping us with our purchase! He answered every question professionally and just made us feel Comfortable in the process.

Excellent Service would definitely go back to do my cars service in the future.

Service engine light came on. Ran diagnostic and determined it was the PCM acting up. While having routine work completed the mechanic again ran diagnostic and also advised it was the PCM. He advised it was a dealer item and advised to take the vehicle to the dealer for repairs. I called Bentley, explained the diagnosis and scheduled an appointment for repairs. Took my vehicle in as scheduled for repairs on Monday. My vehicle was not even looked at by a mechanic until the following Tuesday at which time I was told I had a PCM problem. The part would have to be ordered with no estimation on part arrival date.I respect that staffing is a problem and that a qualified mechanic was needed to diagnose the issue on your end. BUT I advised everybody in advance was the problem was and scheduled the appointment specifically for a certified mechanic to inspect my vehicle. I do not blame delays in parts on Bentley but am extremely upset that I am out rental car fees for over a week just waiting for your mechanic to even look at my car after I had a scheduled appointment. Extremely upset. I specifically advised in the beginning and scheduled what I thought was an appointment to address the issue. Instead my vehicle sat on your lot for over a week without being looked at and I was forced to pay for a rental car. Im interested if Bentley or GM will reimburse reasonable fees for the rental car when the bill comes in. Not the way I do business and dont appreciate Bentleys convenience being placed above mine.Who do I send the rental car bill to?

Relaxed no pressure atmosphere that did not waste my time.

Service technician was very nice and knowledgeable and took good care of me and my vehicle

The service writer was courteous and helpful by answering all my questions. The repair was completed promptly.

My only mode of transportation, my Buick Encore, started running rough. Called to get into shop on a tuesday. Before tuesday got here my check engine light came as I coasted into service department on wednesday. They gave me a ride home and I waited. Fortunately it was fixed and out on Friday instead of following Tuesday! Runs new again. Thanks to all who went above and beyond!

Will was excellent sales person.. no pressure .. finance was excellent and worked with me to get me in a new truck

The last two times I have had my truck serviced were not acceptable. The personnel meeting me and getting the truck into the shop were great not a problem at all. When I picked my truck up the first time there was grease all over my hood, drivers door and steering wheel. This time the paper floor cover, and seat cover were left in the truck and the steering wheel cover was stuffed in the cup holder. Just not what i am accustom to from Bentley.

All good. Jaelin was wonderful (Efficient, knowledgeable, helpful)

I made an appointment. When I got out of my car I was asked if I needed help and directed to the correct person to help. We were ask what type of vehicle we were interested in and shown the options and allowed to test drive the cars we choose. It was a easy process and we left with a 2021 Terrain. We were very pleased with the process from beginning to end.

If I could give no stars I would. We came in and test drove a vehicle They were all super nice at first when they thought we were going to buy, we negotiated a price and was set on that price but, when it was time to go through with the deal they changed the price on us drastically. When we confronted them about how it was not what we agreed to they started coming up with excuses that did not make sense. We then decided not to get the vehicle. The man that helped us find the car then started huffing and puffing like a child like we wasted his time when really he wasted ours. Definitely not a place I will ever buy a vehicle. They have horrible customer service and act like you a idiot.

Nothing but outstanding service from both sales and service department. They always exceed expectations. Customer for life!

Very friendly staff and offered free rides to everyone. No complaints at all

I came in looking for a specific car and Kenny LaPierre, Cadillac Sales Associate, was very helpful, friendly, very knowledgeable, and answered all my questions! Thank you so much for everything, i love my new ride!

Recently bought our third low mileage used car here. Nice selection of vehicles and the staff is great to work with. I worked with Greg Edmonds on this deal and he was very helpful and knowledgeable. I highly recommend buying vehicles at Bently Auto Group!

My sales associate Will Thompson is top notch. He made the buying process smooth and easy. He always had an answer for the many questions I had for him. He helped me and my wife from start to finish and is still checking on us in regards to our purchase. Ask for Will when you go to Bentley. You wont be disappointed.

The people at Bentley Buick GMC are some of the nicest people I have ever purchased anything from. Thank you all for such an amazing truck. (2021 GMC 2500)

First, Geoff Vosen really helped me decide what my car needed. he ordered the new tires and battery and got everything set up for my service. The mechanics did a super job of fine tuning my brakes, alignment, and all other services. In my view, Bentley is the Best.

I added an extra request when I dropped off my truck to install mud flaps I previously purchased. Bentley worked me in to complete all the service work and install the mud flaps. Great Job.

Johnny Roberts was my salesperson and he is great. Makes everything smooth and easy. Also he answered all my questions on my new purchase!

My sales associate was excellent. Listed to my needs and wants, which made my decision to purchase easy. Spent less then 3 hours to complete everything needed to drive away in my new GMC. Thanks

Best buying experience ever. No surprises, fair negotiations, and the dealership worked hard to help me get the accessories added and to make the sale happen. Greg Edmonds and Bentley has earned more future business from me. This is my second purchase from them and they will be my first call going forward.

Always a pleasure dealing with staff there. They are very customer service oriented.

Always top notch service and care. Great service department and wouldnt go anywhere else.

Everyone was nice and informative upon arrival. Scott, who supervised my service, was especially polite and helpful. The team went above and beyond my expectations.

Great Dealership! Great Service Department!

Everyone is always so nice and helpful, especially, Scott K! Thanks for always taking care of my SUV. Keep up the great work!

The staff was really friendly and helped us the best they could. They made car shopping simple for us first time car shoppers.

My family buys all their trucks from Johnny Roberts because he’s a true professional, personable, and a model salesman. Our driveway looks like a GMC dealership for a reason....great trucks, great service.

Edit based on reply from owner.Brought in my truck with a few errors and the transmission was out. Those errors were fixed but they did not find the fact the transmission was out. When I dropped it off I told them it is not drivable.That the rpms go up but the truck did not go. Was informed to come pick up my truck and that it was fixed. Turned out of dealership into traffic and the rpms spiked and the truck did not go until it hit 3500 rpms. Transmission was bad and the issue was not found until I was driving it again.I will actively tell people to go somewhere else.

Jaelin was great to work with and the driver who delivered the vehicle was extremely nice and knowledgable about several features. I would definitely do business again here.

These guys are awesome. Different vibe from all of the other dealerships. I’ll buy from these folks every time. They do it right. The ownership has the honest mindset.

Great experience with this dealership. Alex and Will were awesome! They were always quick to respond to any questions and help me get the vehicle of my dreams.

Excellent customer service from start to finish. My advisor Geoff was especially helpful. Thanks y’all.

This was my first car purchase experience and Mr. Rick did a great job from coming to my home for a test drive to closing the deal. He was very nice and explained any questions that I may have had. I enjoyed my experience with Mr. Rick and it was seamless when I came to the dealership to purchase.

Totally professional staff, definitely concerned and knowledgeable.

I had a great experience. The staff was friendly even though they were very busy. They got my truck scheduled for service, took care of the work and communicated throughout the entire promise. Thanks to Richard and the entire team!

Cecil was the best. He provided awesome customer service and offered an office for me to do my work.

You all are great. Thanks for checking my service records so thoroughly so I can keep my Chevy van running forever.

Laszlo made the transaction effortless and went out of his way to have the vehicle prepped and delivered in time for my wifes birthday!

Came by to get my tire looked after after the sensor went out (had a new tire put on while out of town). They were able to reset it within minutes for me! Everyone was nice and beyond welcoming. Highly recommend if you live in the area! If I need service again while in town, I know where Im going!

Everyone went above and beyond to make our car buying experience fast, easy, and a great experience.

Quick! Had an issue where the tire pressure sensors didn’t take, just brought it back and 2 minute fix

I was just in for a regular maintenance appointment but everything was fine and the price was excellent.

I had a very pleasant purchase experience with my sales associate, Jim Bragg. Although I was pretty sure about the truck and options I wanted, he walked me through each and worked to find the perfect one. He also assisted with the purchase of accessories for the truck using the dealer credit provided.

Your customer service ribs were you bring your cars and are great very helpful. Brought my truck in for oil change and tire rotation. Also for warranty issue with climate control lighting not working. They replaced the climate control unit which was great. And performed Oil change And tire rotation. Upon getting into my truck I noticed that the drivers seat had a few light scuffs in the leather and that the rear driver tire Wheel had a deep scratch in the paint. Service rep said they would take care of the Wheel and replace the seat casing. That is great Im glad they are going to take care of the issues without any question. Whats just a little disappointed on the care that was taken care of with my truck of keeping it like new

Greg Edmonds was great and extremely knowledgeable sales representative. No pressure tactics, which was refreshing. Finance Manager was great as well. Painless process, which is what I expect when you show up to purchase and know you have the credit to get a deal done. Appreciate the Bentley team and Greg has a customer for life.

By far the best experience I’ve ever had a dealership. Greg did a great job and working to find the vehicle for me that fit my exact request. Overall very professional and pleasant experience from the sales portion all the way to the finance office. Will definitely be visiting in the future again.

The service department at Bentley GMC is very good. I am very disappointed the AC compressor on my 2018 Sierra had to be replaced. It is unacceptable to me that on a high-end truck that the AC needed major repairs when the vehicle isnt very old. It reminds me of the 1970s when a GMC vehicle would fall part at 50,000 miles.

Came in for a basic service and one recall to be taken care of. ended up spending more money because of a 15000 mile service that needed to be completed. Wasnt mad. was happy that Kirby let me know because my app did not tell me. Vehicle was done faster then quoted which is always good. And there was a second recall that I did not know about. Great experience.

Everything was easy, the process was smooth and the staff was professional and kind.

Scott Kendrick did a fantastic job of explaining the process and assisting me. The service department is great to work with.

The service was fine. No snacks in the waiting area. Also no multipoint inspection like the Honda dealers I have been to .

Honestly and Intregrity! It is stressful trying to work numbers on a used $50k plus truck, trying to get the best price. Things get stressful and confusing at times. However, 2 months after I purchased my Sierra AT4 from them I received a $1000 check as a refund for a deposit overpayment. I reexamined my paper work and found the error, I would have never known. The dealer could have easily taken advantage of me giving them a nice bonus. But they didnt! For as long as I live in Huntsville, they will be my only dealer. They earned a customer for life! Thank you! And the AT4 is an incredible machine!

The whole buying experience was smooth and hassle free. I would recommend it to anyone.

Rick willoughby was great. The trade in process was very quick and very smooth and I love my new car

Took longer than I was told. The part came in but the job was not started until 3 days later. The price was way more than quoted.

Jaelin was an amazing sales rep. She was encouraging and answered all of my questions!

Rick was amazing and did an absolute fabulous job! I was so impressed with his organizational skills and the entire process was super easy and efficient!

The communication was horrible, I was lied to about when parts was being delivered. I never received service like this when Dan was working there. I was giving a drawn out excuse why I was not being notified about my vehicle that was there over a week. I called the service manager and I felt like things did not get handled in a manner of my liking. I reached out to the executive manager and left a voicemail on Monday; today is Thursday no returned call. I was very unhappy with my service. In addition, I picked my truck up with codes I paid 2,500 plus dollars to get fixed was not cleared. Horrible horrible horrible!!!!

Scott Kendrick is the best hands down !

Jim Bragg went above and beyond to make sure I was completely happy and got the best deal!

Your price matching on tires is awesome, Car recall was completed as described. Tire replacement was completed as promised.

It was a tough set of circumstances (lost key) and a tech nightmare but we all survived and I thank Richard and the gang for helping and doing it expeditiously.Chuck Burch

When I dropped my car off, the service writer asked if I needed a ride home or if I was going to wait for the repair to be finished. When I was told it would take a few hours I decided for a ride home. I told the writer I was going to step out to talk to another employee for a minute, then would wait for the ride in the waiting area. I passed right by her office a few minutes later on my way to the waiting area. She was on the phone so I didnt try to talk to her. We made eye contact, I pointed to the waiting area, she nodded. After sitting in the waiting area for 1.5 hours, I exited into the service area. A group of 5 employees were standing there chatting. No one acknowledged me. I finally interrupted and asked about getting a ride home. The driver was one of the chatters and apparently didnt know anyone needed a ride. Another of the men asked who my service writer was. I told him, (Tammy), and he said she was gone to lunch. He then asked my name, checked on my vehicle, and found it was done already. I have no idea how long it had been finished and sitting waiting for me. I received my paperwork, paid my bill and left. I asked them to tell Tammy I was not happy.

Brian was very professional, courteous and a great guy

Jim Bragg did an excellent job.

Professional and efficient service with a quick check-in and easy departure via the cashier. I got what I needed and the dealership quoted.

I was treated by everyone as important.

Everyone at the dealership was nice, helpful, and accommodating. We needed a car quickly but wanted to make sure we made a right decision. They were not too pushy and gave us everything we needed to make an informed decision. I will definitely return there to get a new vehicle in the future.