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Rainbow Environmental Services
17121 Nichols Lane, Huntington Beach, CA 92647, United States
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Rainbow Environmental Services

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Ja
Review №1

Good experience. Fairly quick and it didnt smell too bad. Quick and painless. Would definitely return.

Ci
Review №2

Dump was pricey for a one load. Went on a Sat. and apparently the supervisor on duty left early and sent others home too. They would not let us in because no one was there to weigh us. We were there before closing. Very disappointed. Had to keep a rented U-haul 2 extra days!

Ky
Review №3

Who drops two dumpsters off in the middle of the road? I know we ordered it for the driveway. It wasnt even dropped in front, by the driveway. Its on the side of the road, shortest distance for the lazy driver to drop it off. Completely inappropriate. Ive been on hold 10 minutes so far, havent talked to anyone yet.Probably gonna hang up and drag it up with my truck now. Thanks for being useless.

Ji
Review №4

I guess theyre ok. Dump fees through the roof now and not one person there seems to know what is going on or speaks English.

Ry
Review №5

FACTS:380 Lbs = $91.61and as I read the receipt,they had the audacity,to charge a $5.00ENVIORN-MENT-AL FEEGRAND TOTAL= $97.61380 or 0.256868421/ a pound.HIGHWAY ROBBERY.and I am in the wrong business.I WOULD HAVE PAID IT GLADLY, IF THEY HAD UNLOADED MY TRAILOR.THANKX RESSINCERELY,A RESIDENT OF ORANGE COUNTYBUSINESS OWNERAND A USA TAX PAYER.MR RYAN P. GARRITY

Da
Review №6

I tried to get a quote for a 450 ft rolloff. The system is a joke be prepared to tell your life story to get a quote... Better yet.... don:t waste your time go elsewhere... maybe they will get the hint....

Ed
Review №7

First time dumping trash, they were really nice and helpful, clear directions, not crowded

De
Review №8

Absolutely useless customer service. Called the local 714 number and got a call center on the other side of the country who, of course, couldnt answer any questions. I asked for the number for the local facility and was told they dont have one. Perfect example of a business not caring because they have a monopoly. I think its time to open waste disposal to some competition.

Ti
Review №9

Just last week at a DMV certified weigh scale, 4620lbs, that is my tare. My tare at this sight printed me at 5860lbs, a difference of 1240lbs. I have receipts from previous visits here at rainbow that show 4620lbs as my tare. I only had less than 600lbs to dump and was charged $ 97. Find a different place.

Ed
Review №10

They dont answer the phone,, and their website is a POS

La
Review №11

This place is absolutely terrible. Paid 40 dollars to have them tell us that we cannot throw a table and cabinet away when the cars next to us were throwing away entire trucks full of furniture. Terrible place do not come here

Al
Review №12

Overpriced...worth to drive to the Olinda dumps .

No
Review №13

Flat rate took me by surprise, $93 up to 2 tons, I barely had 600 pounds. Beside the price the service was fast and easy!

Fe
Review №14

Ordered a bin for Saturday delivery, with a signed contract and payment made via CC. Saturday came and no bin. Called their unhelpful customer service to learn they had made a mistake on the pickup date and because of it, the order was cancelled. One would expect for them to call to let me know, but not these people. Horrible experience!

Am
Review №15

I just home from work and found out the trash bin still full. Last week, our trash bin also was left out when our neighbor trash was emptied out. This incident has happened many times, and I need to get this on going issue solved.

Ti
Review №16

I called this morning at 8 a.m. and was able to speak with a customer service agent right away. No long wait on hold at all. The girl was very nice and extremely helpful in scheduling a yard waste pick. The customer service was excellent and submitting the request by phone was very easy. I really appreciate great customer service! 5 Stars.

De
Review №17

They didn’t pick up our trash on the normal Wednesday for unknown reasons (trashcan wasn’t even full). I called and they rescheduled for a Friday pick up. They never showed again. Now my trashcan is overflowing. This is not the first time this has happened. Really disappointed.

Ma
Review №18

Save Historic Wintersburg and the Japanese Mission Church!

Br
Review №19

Minimum charge is now $120 for a pickup truck load. I just drove off.

Ma
Review №20

I ordered a 40 Yard bin for construction debris. The didnt arrive after 4 days. I called and was told the operator did not fill out my information correctly. Mind you I was charged within the hour I initially called. I was then told that I couldnt have the bin on-site for more than 4 days without it being picked up. I was told the best thing to do was receive the bin and then call to extend. I did that and was told my records could not be located. I called later and was told I needed to email someone seeing as how I was speaking to someone on the east coast that could not assist. It has taken me about 2 hours of phone calls and I still dont have closure on the issue of having a bin on-site for a few weeks. If I could give 0 stars I would. By far the worst experience I have had ordering bins and I order about 100 bins a year.

Kr
Review №21

Ronnie absolutely no help.Poor services.

Pa
Review №22

If you close various areas (e.g.: gate 6 @ 3pm), why not add those hours to your website so i dont have to waste my time???

st
Review №23

Would give them a zero if able. Rates jumped to $80 from $35 for a small truckload of yard waste. Republic is another outrageous example of a big corporate monopoly cash grab on public money. Brea and San Juan dumps cost $20..

Ji
Review №24

They have raised their minimum price from $25,00 to $80.00 in the last few months. The service was horrible. They would not show us where to go to dump the trash. Then we had to drive around the facility in order to find the correct gate to check out. There were no signs or people showing where to go.

Ra
Review №25

Nice people working there.

Ch
Review №26

Called they could not even get me a number to there own facility to speak with someone?

Ki
Review №27

We have ordered dumpsters twice a year for years, but as soon as Republic Services took over Rainbow Disposal, the customer service is a ZERO! We have been double billed, the rent a bin last time was never picked up and we had to keep calling, and this third bin we rented never showed up. My husband took Friday off from work and the bin never showed. Even with several calls to them...they have no idea why the bin didnt show up and nobody calls us back as promised.Its a shame that the city of Fountain Valley has a contract with this company, as we are stuck using them if we need to rent a bin.

KE
Review №28

Great drivers always very conscientious. Our local driver noticed a spill on our street verified his truck did not have a leak in his containment area. After thanksgiving a neighbor who probably deepfried a turkey disposed of his oil in the trash. The rainbow driver made sure that rainbow came out and cleaned the streets of the cooking oil mess.

KL
Review №29

Super expensive, if your trying to spend 200 to dump go ahead

Ja
Review №30

Most amazing dump Ive ever been to. Great prices and friendly employees. #1 in OC

Ko
Review №31

Definitely recommend cash.

Ga
Review №32

Dropped off 17 gallons of old paint today to start cleaning the garage. The line was short, only 5 minute waiting. Two attendants from the toxic household materials area unloaded my old paint with a smile. I drove away with a smile. Paint is gone. Landfill is happy.

ba
Review №33

I live in a apartment complex and the truck driver was on the phone while driving. I had my wife and newborn in the car. The driver advanced towards my car making me reverse until he could pass by. The driver had more than enough room to let me through but decided to play chicken with me and family in the car. Im very upset. Something needs to be do with to fix the reckless behavior of this particular person.

Je
Review №34

Quick in and out, fair price. Very grateful to have a public dump in HB thats so easy.

Jo
Review №35

I get CNG here. The pumps are old and difficult to use, and the air around here has an unpleasant odor because the garbage dump is on the same site. However, this place has pretty reasonable prices and its fairly close to my home.

Do
Review №36

Not crazy about the increasing fees over the years, especially when we are now sorting recyclables for them. However, theyve been very courteous & professional when Ive dealt with them on the phone or in person, including at the hazardous waste drop-off site. Also, they are fairly active in the community by donating money/time/services to schools & other organizations. As a booster at FVHS, I know they are a key contributor to some of the programs at the school, which directly benefits students. And, regarding the latest controversy about enclosing the entire facility to eliminate trash smells, I think theyre getting a raw deal. I dont have all the facts, but it seems like theyve been there for a lot of years for the purpose of serving the surrounding cities, & Ive never heard this complaint before. Now that its happening, Im sure the cost for will be passed on to residents.

Ma
Review №37

Catastrophic company! Service, people, attitude... Complete disgrace!

Da
Review №38

The absolute worst. Laziest workers I have ever seen. Anything on top of the trash can will just be thrown on the ground and left. If there were another option I would use them and never never never use rainbow/republic.

Ja
Review №39

UPDATE: After numerous complaints via phone and the web they replaced our broken bins. I was going to give them 3 stars but Ill give them 4 because Im a regular at their CNG station.=================Our complex pays thousands and thousands of dollars to be serviced by Rainbow. The bins we have are old and the bottoms are rotting away with many holes in them. Dirt, trash, and other things continue falling out. A work order has been in place for months to replace them yet I keep having to sweep up twice a week because trash falls out of the bottom of the bin every time they pick up.For the ungodly amount we pay for trash pickup I expect better service.

Jo
Review №40

Very unprofessional organization! You can tell that leadership does not get there customer focus across by going to areas after the Rainbow truck has just left and see how they leave the area around trash bins. Horrible mess! Missed picking up on Saturday in our complex and then by Monday the bins were overflowing. When they did arrive on Monday, they dumped trash over the edge of the bins and did not clean up. When mentioned to the driver he laughed and stared not my job!!!! I wish we had other options! I live in the Seawind Cove townhouse complex, only 105 units in here and the service has never been good! If fact it has always been poor, not even mediocre.

M
Review №41

I called just to rent a 3 yard bin. Just as I have for over 20 years. The website says they dont service my area, as I look accross the street at my neighbors rent a bin from Republic. After 40 minits the operator tells me he has to transfer me to someone else. After this the new operator tells me he has to take my information and have a sales rep call me in 24 hours...what a crock....I used to call, and they would set me up right away. What moron decided to transfer companies. republic has the manopoly on our trash service in Huntington Beach...of course Republic doesnt care about good service...they get paid regardless....dump this company...

An
Review №42

I won a rent a bin certificate at the Westminster High School Car Show and I called the Rainbow Environmental Services department and they will not honor the certificate!!! They say because I live in Garden Grove and not Westminster that I cant use the certificate. Why did they donate the certificate if not everyone can use it??? Here I that I not only donate to a worthy cause and then win the raffle, but I cant use the certificate I won! Very, very bad customer service! If I could give less than one star I would. I will continue to post bad reviews for this companys customer service

Jo
Review №43

The drivers are the best love there great attitude thanks for keeping the city clean.

Ro
Review №44

Think what is different about the trash disposal, old paint was EASY cause of the employees were out in the street on Nichols to Warner 15 minutes Nice nice

ja
Review №45

Wanted 100$ to dump a load from the smallest truck they sell.. CRAZY prices!

Da
Review №46

Im not sure what happened to this company. It wasnt too long ago when I would request an additional pick up at my business and as long as I called by noon, they would pick up the same day. I have been instructed to call the day before and they will service the next day. This has not been happened on 5 of the last 10 requests. My frustration level is very high with Rainbow environmental services at this point!!

J
Review №47

Called regarding dumping a toilet for recycling. The receptionist laughed at me and said I’d have to pay and no one recycles anymore. Very rude!

fr
Review №48

I waited line for 20 minutes to scale in and scale attendant said 60 dollars I was Floored! I only had a few hundred #s of 2x2s and few old press boards. I say the hell with these thieves. Start burning your trash. Big communication at dumping area - no one could speak english- sure hope no emergency happens, SOS!

Se
Review №49

Sat on hold for over 25 minutes just to try and get a quote on a lowboy and no one ever answered. Customer service at its finest.

Jo
Review №50

This place Is a rip off. They went from $35 for a Minimum load to $86 dollars. Are you kidding me $86 to dumb a file cabinet and a cooler. Save the time and frustration and go elsewhere

Br
Review №51

Arrived at the scale with a pickup truck of cardboard, the front clerk stated $80 minimum I responded I will go to Stanton for half of the minimum. Bless yourself.

Ja
Review №52

The people here are really nice, they seem to enjoy their jobs.

pa
Review №53

I loved it.its a great service.thank u very much.

Ma
Review №54

I ordered a dumpster for today which still hasnt arrived. I called office and was on hold for 30 minutes and then they disconnected me. Called again back on hold. Horrible service or should we save no service!! Tried to go online and got no service for my zip code.

Ka
Review №55

Horrible service, cant get them on the phone to let them know they didnt pick up our trash today. On hold for over 30 minutes and just hung up, Rainbow sucks!

Da
Review №56

Horrible, I know they deal with garbage now I know they hire garbage!

Ti
Review №57

Cant reach anyone by phone. On hold 3 times for more than 20 minutes each time before I hung up because no one picked up. It shouldnt even receive one star!

Ru
Review №58

Just wish they spoke better English

Pa
Review №59

$80 FOR A SMALL PICKUP IS RIDICULOUS. WONT BE DOING BUSINESS WITH THESE JOKERS.

M.
Review №60

Slow line getting im not sure if its the employees or the patronage but this I my third time in four weeks coming here and if there was another place around I would give it a shot. Time Is money and this place is a loser,

Ti
Review №61

Minimum is outrageous. Had about 100 pounds of weeds and they wanted $85. Kiss my #$$.

St
Review №62

Rip off!!! $120:00 for two small cabinets and 6 foot of countertop.

Bi
Review №63

It would be helpful if you included the Daily Hours that the Hazardous Waste department is open rather than just telling me that you are presently closed

Al
Review №64

Excellent service, very good people.

Is
Review №65

Tell your drivers to get off their damn cell phones. This morning is the 3ed time Ive almost been hit by one of your trucks. #223 at beach turning left onto Terry almost took me out while hes chatting away

US
Review №66

Thank you for helping save local history.

Ha
Review №67

What a racket. Monopolized disposal site. A+ Huntington Beach. Would a little technology help?

BR
Review №68

Company had become rude. Every time I request extra service ( rent a bin ) its has become a hassle. Will be looking at other options next time.

De
Review №69

Public Dump Hours:M-F 6:00a.m. - 6:00p.mSat.6:00a.m. - 4:00p.m.Closed Sunday

Ma
Review №70

Great place for dumping off large amounts of trash and old furniture.

Ba
Review №71

Easy in and out

Er
Review №72

Used to be the go to place to get rid of green waste, I havent been here since they raised their minimum charge from $35 to $80

Bo
Review №73

Clean new buildings

Sh
Review №74

The only place Id go if I had the choice

Sc
Review №75

Way to expensive

Ru
Review №76

Phone service is horrible

To
Review №77

Very bad service lousy employees annoying prices moy high

Ca
Review №78

This morning on the street the driver of the car 8525 waited for him more than 15 minutes to let me pass and he had space to grab a side and I went down to wish him please let me pass and he said he will tell him to go behind and the street is One way this is the plate of the car 47662y1 chance tube MS of three stops that iso ino left me roasting when you can not do well not to anything that to be and even threw back and almost hit my car had nothing in front I didnt even have the trash can, I just did it because I was upset that I told him to let me go was the driver the hotro boy said nothing and sorry for the trouble but his driver is a danger to the other drivers

Information
24 Photos
78 Comments
2.6 Rating
  • Address:17121 Nichols Lane, Huntington Beach, CA 92647, United States
  • Site:http://rainbowes.com/
  • Phone:+1 714-847-3581
Categories
  • Recycling center
  • Garbage collection service
  • Waste management service
Working hours
  • Monday:6AM–6PM
  • Tuesday:6AM–6PM
  • Wednesday:6AM–4PM
  • Thursday:Closed
  • Friday:6AM–6PM
  • Saturday:6AM–6PM
  • Sunday:6AM–6PM
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