I moved in on Sept 10, 2021 reported verbally my refrigerator is not working and sent an email on the 12th of September 2021 know one has responded. I came back to my apartment and Baby German Roach On my bed pillow in my clean bed. I’ve also reported the dryer vent need to be mounted cannot hook up dryer & the plugs in that same area need to be changed cannot hook up the washer to wash my laundry. There are German Roach feces in the cabinets along the tracks of the drawers and in the window blinds.

Ever since Oakleaf Management took over Spring Village Apartments, I have had several major issues. First, they lost over 3 months of my rent and parking fees and then, tried to evict me. Thankfully, I always pay my rent in cashiers checks from my bank and there was multiple transactions receipts from each check, including proof of payment and money received by the complex. Nevertheless, I still had to deal with unprofessional, rude and disrespectful supervisors that did not return calls, voicemails or emails.Secondly, I have had flooding in my apartment from a malfunctioning a/c unit that leaked in between the walls, ruining the carpet and vinyl flooring. Not to mention having to be without a/c in the middle of the summer. When maintenance issues are reported the maintenance staff doesn’t speak English and don’t know what they are doing. The current office staff, Delia is extremely rude, unprofessional, unpleasant and lacks customer service skills. She hangs up in your face and then hangs up on your calls when you try to call back. Once, I did get the opportunity to speak with someone else, she acted as if Delia did absolutely nothing wrong saying, “Sorry, if you feel like she was being rude.” In a very short non- empathetic manner. I have always been courteous, kind and calm, I have NEVER cursed, raised my voice or spoken to them in a disrespectful manner when calling or going into the office. Yet, that is how I am treated by these ladies at the office. I have NEVER been late or delinquency on my rent or parking.Something needs to be done to fix the way staff address residents in such a rude and disrespectful manner. I have come into the office several times and witnessed how Ms. Delhi’s, rolls her eyes and speaks down to residents while in office. Oakleaf should hire qualified personnel with better customer service skills.

Ever since Oak Leaf Management took over my apartment complex Woodlake Townhomes it has gone south.

I tried to call the management for my apartment complex in Alvin ( Hillcrest Village). It is impossible to get ahold of anybody there. Not to mention the state of the apartment complex is disastrous.

Whole company seems sketchy and also letting there employees break company rules and do things there not supposed to be doing.

I have lived in Madison Court apartment in Dayton for two years and the manager here Lana Moravits is the best manager I have had since I have been here.

I wrote a review a couple of months ago because the conditions at Eagles Landing had become so bad I regretted renewing my lease. Up until about 2 weeks ago it was still bad, but now there is a new manager namedEloisa Osorio and she is ON TOP OF EVERYTHING! The grounds are manicured again, maintenance issues are handled quickly and she even does a follow up call to give you a status or to let you know things have been handled. I have lived here almost 18 months and this has never happened! Im praying she stays because this is the level of service I expect from a luxury apartment complex. Thank you Eloisa for turning things around at Eagles Landing.

Eagles Landing in beaumont took my deposit and used part of it for rent. Give them 60 day notice before my lease was up. And they gave me my prorated rent. And charged 100 because they said that was month to month. Away they came up with made up charges to eat my deposit up. And sent me a water bill to. Paid that said I didnt owe one. That it would be refunded. Didnt happen just received another water at my new address. Very nice apartments but have alot of issues. Plus I had things broken in my apartment since Hurricane Harvey never got fixed went 4mths with one bathroom cause the other one was broken. Can go on and on.

I live at Madison Court Apartments I reported a malfunction of the AC and their answer was that they cant anything about it because is a system problem so i have to be in a warm apartment with this high heat weather and spending more money in electricity because the cant hire someone to fix the problem. I also call corporate to see if they care and contact me but it looks like they only care about money because no one call me back.

We got our return check for deposits. I understand some money will be owed. But our contract says we paid $800 in deposits but the final statement reflects only $500. Weve called three times only to get the front desk receptionist with no return call. At this point this company looks like a scam and I will be following up with a reporter investigator.

Good building but bad management. Specifically 6200 Savoy property. Bad bad bad management.Be careful when you sign a contract. When its over and you try to extend, theyll hit you hard. They will up charge you thinking that youd rather stay than paying the cost to move to another building. Any changes to floor plan is tens of thousands of dollars and you have no option doing the construction yourself.Not flexible. Not helpful. Not always available to talk during weekdays.Building is dirty. Ground and walls never been power washed and have black marks.Water fountains are not cold and spurs very little water.Mailboxes are sporadic.Lobby has no seats for guests.Some suites dont have mandatory emergency lights.Conference room have technologies that are not working properly. Show only. Theyve been told but refused to fix the issues.Go find other buildings who are willing to work with you like Boxer Properties or the like.

Terrible especially Brixton apartments don’t move there

I just got a call back from the Vice President Mrs. Paula St. Charles. I was calling out to her multiple times with no return call. So, since they had a contact portion on their website I tried reaching that way. So, I finally got a call back from Mrs. St. Charles and she was very rude. I was only trying to see if I could discuss my companies services and she mentioned that the reason why she did not return any of my calls was due to the fact she was not interested. So, if I would have gotten a call back in Aug. of 2016 and had that information, I would have stopped calling. Owner should audit his staff to see how his management team interacts with individuals to avoid BBB complaints. Also, the opportunities they are passing up that would gain improvements and money for the Management group.

Horrible, horrible! Kingwood property! Assistant manager is VERY RUDE to residents. I ran into trouble one month and had trouble with rent. Embarrassed and humiliated I went to local ministries for help. The ministries offered help but, it was too much extra paperwork and management would not accept their help. They would rather put a tenant out in the street than to do a little extra paperwork! Unbelievable!Residents throw leftovers out for stray pets and leave bags of garbage on porches for days!

NOBODY EVER ANSWERS THE PHONE!

Theyve ruined Longfellow. Maintenance is months behind. Theyre rude and interrupt your concerns. The old Manger was nice and handled business. We now have multiple units with water leaks from the out dated chiller ac units which force them to be shut off. One resident told me his chiller has been leaking for 10 months and they refuse to call licensed ac companies.

The online resident portals NEED to be updated. They are extremely lacking in features and information. Doesnt even show rent amount due, and you cannot send work orders yourself. Water payments are not integrated like other portals I have used. I do my billing %100 paperless so its frustrating to have to dig through my junk mail at the mail room and find the water bill each month, Its 2019.. As far as im concerned we pay more than enough in rent to justify a better resident portal. Not to mention my name is spelled incorrectly online and on all of my paperwork.. very unprofessional.

South Lake Houston Pines Apts.They do not have any pest control up keep around the property. They only have contractors spraying boric acid inside the buildings which I feel the roaches are immune because they will not go away!!In 3 years they have never cleaned ducts which is up keep. All appliances are ancient, foundation is awful.Post Hurricane Harvey, called the management company and they said they know nothing about whats going on and asked us to call complex office. This is whats going on.....no power, no air and heating, apartments are flooded or have damage due to leaks. Who is running the show?! They are supplying no answers to people whove lost so much already. We deserve answers!!If management switches hands then maybe this property will find its way back up the good review ladder.

In the office building that i work in the people in the office are so rude.

Worst Managment ever. DO NOT I REPEAT DO NOT DO BUINSESS WITH THESE PEOPLE THEYBARE RUDE AF..Very Unprofessional.

Worst company to work for, supervisors are rude and mean to residents. Owner has a close relationship with some employees and break company rules.

Oak leaf is just as rude as their management at Windsor Cypress apartments how can you lose my rent that i handed to you the day it was due!when i go off you find it within 20mins. I lost a full day of work because they wanted to be foolish and put an eviction notice on my door. HORRIBLE

Very rude and unprofessional staff at sunpark apartments. . Needs to work on communicating with residents without being rude you can get better response

I never write reviews, but Oak Leaf Management (2232 Bellefontaine) has continuously disappointed me and my roommate. Please avoid this management if possible. One day, I came home to this picture: a doormat rolled up and stuck in my toilet, not to mention that the floor was also very dirty. Someone got into my house and damaged my property.I called the management about this situation, but they never did anything to solve this issue. They told me that they will find the culprit, but I never got any follow up. I called them multiple times and left messages, and they were very slow to respond. They said that it was impossible to find the culprit. I felt like they barely tried because they had forgotten about it when I called again a month later. They did not do anything to reimburse my damaged property.Also, my roommate and I have constantly told the management for house maintenance (broken oven which didnt work since move-in, broken fence, peeling bathtub, weed growing into the house wall, leaking ceilings, etc.) Never ever did they do anything to fix it even though my roommate and I have let the management many times. They claimed that before we moved in, the apartment would be cleaned and fixed--it is all a lie. Not to mention that if someone does come fix the apartment, the maintenance guy never leaves a note and always leaves a huge mess for me to clean up.I know the rent may be cheaper than other apartments in Houston, but AVOID at all cost. This is the worst apartment experience Ive had.

Well first off property has been going downhill been here 5 years and the last year half there has been apts broken into and my car broken into several neighbors that were here moved cause of these things happening increasing rent 100 $$ it use to be a family community them days are over with no community events for kids or meet your neighbors but I guess this the horrible facts and one more thing need something fixed gotta fix it yourself this the truth good reviews must be old

The only reason I am giving a one is because zero is not an option

Great Job

Poor communication

The Best!!

Love this place

Fair and Honest

Very Awesome Management