I was looking all over town for a replacement for my pool filter vessel that had developed a crack. While waiting on a call back from the last company I tried yesterday afternoon, I called Butchers. It wasnt a model they stock, but they tracked one down and said theyd have it first thing in the morning. They called 5 minutes after opening the very next day to say it was in. John loaded it into my truck and I got it home and installed. Very knowledgeable people, good pricing, 1000x better than Leslies in every respect. Thanks for acting like you want my business and thanks for exceeding my expectations. From now on Im driving across town past the 15 Leslies any time I need something for my pool. Please keep up the great work!

I was in the process of purchasing a new house and had the pool professionally inspected. The inspector noted issues, for which I got quotes to repair from a 3rd party company. The home seller also got a quote from Butchers, which stated that they would repair everything that needed to be repaired, but that a few items from the inspection were in fact not broken and needed no repair. Butchers won the bid for the work because they were obviously cheaper than the other company since they claimed less work needed to be done.After moving in, I noticed that two items that Butchers claimed didnt need to be fixed (despite the professional inspector noting that they did) not working, or working intermittently. I reached out to Butchers and was told that since they were unable to replicate the issues in their inspection that they did not see a reason to fix the issues. This is despite the fact that both I and the professional paid inspector noted the problems. Butchers refused to remedy their oversights and stated that they would only come out if I paid them to fix things that they initially claimed didnt need to be fixed.Moral of the story: Butchers will low bid your projects so they look better than other companies, but will only do 70% of the work that needs to be done. Expect to pay for that extra 30% out of pocket. Very dishonest way of doing business.

The staff at the front desk was very friendly and helpful.

I agree the people in the store are very help and informative I trust them totally . I requested a repairman to get quote on a few things I needed done. The repairman quoted $150-$450 to repair pipe. I did not use him. I call another pool repair company the repair guy reached down did something and said that it it’s good now. no charge Need I say more.

Great service Chad👍🏾

The employees are personable and professional. Great customer service! I will continue to do business here.

I have been a loyal Butchers Swimming Pools customer since I built my pool in 2010. I have never owned a pool before, and so I rely heavily on their advice and check with them often to make sure that my pool chemicals are where they need to be. We are do it yourself pool owners and do not have regular service with any pool company, but we rely on Butchers for periodic maintenance on the filter, pump and also vacation servicing/cleaning. They are prompt and friendly every single time. Just recently, I had managed to clog my line with leaves while cleaning. I called on Monday morning and they worked me in that very day, even with a full schedule. To top it off it was raining REALLY bad outside and the techs were still friendly and were able to fix the problem that day. I am very appreciative to have found Butchers. They treat every one of their customers like they are their best customer. And they make it seem like we live in this teeny tiny town. When in fact they have tons of customers but you would never know it. They treat everyone awesome. Thank you Butchers Pools!

Do not get service from these people. parts dept is wonderful. the service dept is awful,overcharging. Rate on company invoice says 125.per hour,they tried to charge me 250. per hour,filed complaint with Attorney Generals office against company. Charging 380. for 1 hour,1/10/2020

Ive managed two different commercial properties in the Galleria area with water features, and Butchers Pools was my vendor for all things water related for many years. One property had a large fountain that acted like a landmark in the area, and it was always sparkling clean, no issues. The second property had a much smaller water feature, but acted as a centerpiece for the property. At the second property, I had inherited a another vendor who has horrible customer service, was not maintaining the fountain per the agreement and once Butchers came on board, it was determined the motor was in the process of seizing up. Butchers - in freezing cold temps of January - dug into the fountain, cleaned it up and had it functioning properly within a few months. Whitney and her husband are wonderful to work with! They are a family owned / operated business and understand the importance of customer service and relationships.

They always have exactly what I need for my pool, and at a fraction of the prices youll find at leslies!!

Been going there for 30 years, and of course having them come out. Always do great job, last week took my Polaris and they fixed it in 15 min. for less than $20 !!! Great family owned, operated business...

Great customer service. Very helpful in solving the issue with my pool. They also have great pricing.

I have always been very happy with Butchers. They have a great service department and can solve problems quickly and at a reasonable price. I recommend them to anyone that asks.

I know this company for years. Always the best Customer Service, great explanation of the problem and any needed parts you can find there (Even not being their customer). Staff works for years too and know well specifics of your pool and any other instructions. I tried switch to other companies/providers for economic reasons and my both pools became a disaster, equipment was stolen from the line, no returned calls and etc. I went back to Butcher’s Pool and now I am their the most loyal customer.

Absolutely brilliant customer service. Came in with a rear broken part for the hose. They took it from a brand new kit so I would have it immediately. Thank you!

Boy - talk about absolutely bad service - it was NO service. This is after making an appt and then waiting a week for them to show.The only reason I contacted these guys - is coz of their ratings. Talk about being duped.Whoever wrote They treat every one of their customers like they are their best customer. - thats a complete lie.Service was setup about a week or so ago. Seemed like an good company, good ratings. The service lady was nice and cheery.So the day of service, I had called them about 45 mins before the end of time window, and i was informed by the lady who answered for the service that she doesnt know when he will come. So why give me a window ? And apparently calling the tech to see how far behind he/she was - wasnt an option. I am just suppose to wait !!!So the time window came and went, and the day ended. No calls from anyone at this company. No call to inform that theyll need to reschedule - nada.Is it because they take your credit card info so they can charge it immediately ? I refused to give it to them. I have now made appt with another company. Hopefully they show up.This is to the owner of the company - hopefully you are reading it. Remember, bad customer service, will only hurt you.

Great service

Honest, knowledgeable and good service.

I was misquoted on my service and butchers did not honor the lower quoted price. The price difference was very substantial. Be sure to get all quotes in writing from them before agreeing to any service.

Great store