Diego went above and beyond to fix my son’s baritone on short notice last Saturday. He was extremely professional and knowledgeable. Highly recommend.

David and Anthony were very helpul, they were being treated very very rudely by another guest when assisting me and I just would like them to get the credit they deserve. They made me want to take all my music business there and I will be back. Despite how they were being treated they immediately perked up to help me & did more that theyll even understand as it was a very hard week and I was going through a lot. I appreciate it a lot and thank the company greatly

Diego is awesome!!! He made me feel extremely welcome while taking care of my return this morning. His amazing wife Kayla also happened to be there keeping him company and helping him with the new school year rentals, and she is just as amazing as him. They took time out of their business to actually have a conversation with a stranger, and they didn’t even know how much that kindness truly was needed by me this morning. I highly recommend using music and arts for any and all your instrument rental needs just for the customer service.Keep up the great work Diego and Kayla! Thank you!

Great experience. Came in for an instrument repair and the repair staff was very kind and did the repair very quickly and was in and out in less than 30 minutes.

Diego at Music & Arts (8600 Jameel Rd, Houston) is super knowledgeable on everything! I went in for flute rental and had questions about ukulele straps vs. guitar straps, and Diego provided superior professional service and is expert on all the questions. He also trains a good team that clears customer lines fast so no one had to wait in line for long on a busy day. Thank you Diego and your team at Music & Arts for your great work! (9/2020)

Diego was the person who attended us he was real patience and answered every question we had I would recommend to a friend.

The manager Diego was very patient while I was trying out the Alto Saxophones, he was very patient with me! He was really nice with me !I recommend going here !

This place is amazing! I have stopped by the shop three times and the last two weeks getting everything for my horn, and Diego is super helpful and knowledgeable every time! He does a great job of making me feel like everything is safe and clean! I have been in there when there is just me and other times where there is multiple customers. Diego always manages to gets around to everyone in a timely manner with great customer service! I couldnt imagine this place without him!

I had an old silver trumpet refurbished there after 5 years of being stagnant and tarnished in a case. Music & Arts did an excellent job of bringing my old horn back to life. And the manager, Diego even stayed late after hours so I could pick up my horn on a busy week night. I would highly recommend going here for any of your music needs!

Diego was very helpful in assisting me with my students saxaphone rental. When I left I felt like I had all of the right information from the services that are provided to what steps to take next. Its been awhile since Ive received great customer service like this.

Ms Bobbi is extremely nice. She repairs flutes and piccolos. She is very good at it. The store looks nice and Ive heard the lessons they give there are good too. Overall a nice music shop for all of your needs.

Very friendly and helpful, not snobbish as those big chain store

Good experience they helped me and its calm and they have very good attitudes

I came in with my boyfriend because we checked online for an interface and saw one available at this location for pickup. We came into the store and the employee was extremely sarcastic with us. He said “umm well did you call and ask in advance instead of just walking in?” And he kept talking in a condescending tone. We didn’t mind that they didn’t have one available but we didn’t appreciate the attitude. I work in retail so I’m very kind and understanding with other retail people, and I am just really disappointed in the experience we had. We ended up purchasing another interface they had but I didn’t appreciate the attitude.

Had a great experience at Music and Arts. Specifically working with Diego. We had an honest chat about instrument repairs vs. purchasing used equipment. I was not a pushover - and he was definitely not pushy. We reached an agreeable business deal that works for both of us. He had a great deal of knowledge and an easygoing personality which encouraged trust. I am glad I came here and would recommend it to others looking for instrument-related purchases and advice.

Just got my alto saxophone repaired by the guys at music and arts, the works, polish, brand new pads, fixed keys, and a new mouthpiece! Huge shout out to Diego for amazing recommendations. Can’t wait to get back to playing. I will definitely come back for my music needs. The staff here are really knowledgeable about the instruments and always know exactly what you need.

Diego was an AMAZING HELP!! I got my mouthpiece jammed and he took care of it immediately! Literally the best customer service ever. I recommend anybody who needs repairs or instruments to come here FIRST 😁

Great management! Diego was very helpful and knowledgeable. Very involved in helping customers including myself. Rare occasion for managers now a days. Definitely recommend this place. They could use a bigger sign though; its hard to see from the street.

Diego(worker) was amazing. Very good for advise on trumpets and a good trumpet player too. They are very nice people tell u exactly what u need. They have amazing items that can let u shoot for the stars. There is even an area to look at some cool music books that lets u play fun songs so u don’t get bored. They give u specific and precise information on how to treat your instrument so that it stays in the best state possible to play. They have changed the what I see music.

Diego was amazing! He helped us for days to find the right upgrade sax for me! He was kind and patient and always knew best!

My first time shopping here and it will always be the place for me to shop. What a wonderful staff they have working here. Im a Dad who works a lot and was able to get what I needed from here just before Christmas. Thanks.

Thank you so much Diego for helping me and my son Marcus today 9-18-2019 in getting all his items he needed for school. Your customer service is great. Thank you for caring for our children and making sure they get what they need. Would definitely recommend your store.Band MomErika Palacios

Diego signed me up for online (Zoom) lessons with David Adame. It would have been my first lesson and boy did I learn a lot! I learned that he completely wasted my time. Both of them did!I emailed and called/left messages for Diego when the “instructor” didn’t show up or call to tell me of any delay he may have.That wasn’t the worst part: the worst part was that not only did Diego not call or email me back after my messages about the instructor not showing up, I called the next day and he refused to take my call to discuss or reschedule. I’m not sure what the deal is; I was quite excited about the lessons. But his complete lack of professionalism to even face or apologize for a simple mistake or oversight isn’t indicative of a person in a managerial position. He made David (sales associate) take the “message” and brunt of an unhappy customer expressing their disappointment. That’s disgraceful.

I rented to buy a Clarinet for my daughter from Music and Art 3 years ago. After 3 years I decided to buy the Clarinet and did all the paperwork for it. Somehow my account was never closed when I purchased the Clarinet and I was still receiving invoices for the rental of the Clarinet. Diego Espinoza took the extra step to ensure that I would be taking care of. He spend a great deal of time on the phone for me. That is top customer service. I highly recommend that particular location and their manager Diego.

I am a junior in college and i needed an instrument for my classes. Diego was very accommodating and helpful with working with me about deadlines and rates. Highly recommend this place

Terrible customer service.

The customer service was awsome and they recommended the best brand

Had a great experience with Diego! Was very helpful and informative. You can tell he’s passionate about his job.

It was my 2nd time here & the experience was exceptional. Diego E. got what I needed & even help me with tips for my daughter on how to improve her methods for playing the French horn and books to get her to the next level. THANK YOU DIEGO

I was helped thoroughly on the phone by the store manager. He’s very informative and helpful. Customer service is great. Thanks!

This store went above and beyond when my son damaged his trumpet at the end of marching season. They fixed his trumpet in 24 hours and made it good as new. I would recommend this store for their excellent customer service and knowledge of musical instruments.

Had a really great time there. Everyone is super nice and ready to help. I recommend going there.

Great help! Diego was very knowledgeable and super kind. A great experience in buying a new horn.

Very professional knowledgeable person, nice and welcoming.

Diego,hes such a great helper!! I love his energy and super great vibe. Good work

I went in last minute for my kiddos instrument however, I was helped promptly and affordably. I highly recommend this place and will be going back for future purchases.

Very nice store. Diego and another store associate helped me get what I was looking for. Totally recommend this place for all your musical needs.

Diego the manager of the store is very helpful and very nice . I believe that management like this shouldn’t go unnoticed. I hope that this store can grow so more people can live the wonderful experience that I lived while visiting this store

Useful tips and Diego E. was an amazing help finding just what i wanted

I had a great time at this music and arts store the manager Mr.Diego told me about the instruments and which one I should use now I play the clarinet and thanks to him Im already in advanced.

I have taken a Yamaha flute to be repaired for my 6th grade son and from the moment we arrived to the store Diego was very helpful and accommodating. He was very professional and knowledgeable about our instrument .

Thank you Diego for your great customer service . Your recommendations saved me a trip back!

I’m a college student in a Woodwind methods class and Diego always hooked me up!! Always good service, never had an issue getting the supplies I needed!

If you can afford it or if your flute player is serious about her instrument. Dont shop anywhere else. We come from Corpus Christi to work with Ms Bobbie. It is pricey but a good value. And great service department.

Diego and David are super helpful and insightful.They are always willing to help find what we need.

I had started shopping around for an entry-level digital piano in early October of this year. I went the whole nine yards and had reviewed the Yamaha P71, Roland FP30, & the Kawai ES110. I had even diligently checked through the local used markets for a few weeks before deciding that even though buying used could be cheaper, I just didn’t want to deal with not having a warranty in case of defect or equipment failure.By then, I was in early November and so close to Black Friday that I figured I should visit a few storefronts to see what sales they had. I had gone to three major local storefronts before I was quoted a 25% discount off the retail price for a Yamaha YDP-164. At that point, I was ready to pull the trigger. I should also mention that most of the stores had reasonably friendly staff as well.However, life kept me busy, and I’m glad it did. On a lark, I ended up calling Music and Arts on Jameel and spoke to Diego. He offered me 30% off the retail price of the YDP-164 over their store’s Black Friday sales event. However, the caveat was going to be that they probably would not have it in rosewood and would instead order in black. It wasn’t perfect, but at that price point, who was I to complain?Fast forward a week: I called Diego, and he mentioned that it had taken a while for him to get back in touch with me because he had wanted to surprise me by trying to locate a YDP-164 in rosewood in another store.I realize that most of this review highlighted the discounted rate that I was trying to receive, but I must admit that it has been a pleasure dealing with Diego. He was committed to providing me with the best price point and didn’t stop there. He went on to locate the exact model and finish I wanted. Throughout the process, he was also patient and dealt with my incessant phone calls to the store to check on progress.As mentioned above, most of the staff I encountered at other stores were reasonably friendly as well. However, what distinguished Diego from the rest was his ability to go one step further for me, on his own time. The message it sends me is that I am more than just a customer and that I am treated as family.That is something that money just doesn’t buy. I’ll happily bring my business here in future.Edit: I ended up paying in person instead of over the phone. My impression of Diego is that he is a very diligent & hard worker. In the 25 minutes that I was in the store, many more customers came in. He handled them efficiently & professionally. When the influx of customers was too high, he immediately called for help so that everyone could be taken care of in a timely manner. In person, I realized just how many hoops that Diego had to jump through to get me the discount I wanted. I am very thankful for his efforts. Furthermore, as I waited, I noticed a list of his priorities and to do’s written out neatly, to the side of the counter that he was working on. It may be a very short time to develop a snapshot of a person, but through the phone conversations and the time I spent communicating in-store with him, I know Diego is someone who will go far in life, regardless of what he does.

My son’s instrument was not sounding right and I thought he would not be able to play the whole summer. I took it into the store and Mr. Diego took the time to look at it and identify the problem. He explained what I should do to prevent future issues. There was no charge either! What customer service!

Diego was very nice, I felt welcomed and he even gave me a small coupon to use so i can save an extra 8 dollars !

Great service here! The employees really knew the products and were a great help!!!

I get guitar strings there and purchased a Yamaha keyboard. I notice they have a nice little selection of good inexpensive guitars (Epiphones and Squires, etc.). Im looking at a PA system or Acoustic Amp now for acoustic gigs.All in all prices seem right and I think theyll try to match prices if you find something they sell advertised for less.I especially like John there. Hes knowledgeable and helpful. I recommend the place. Check them out if you live near or you drive by.

I would like to give a shout out to the team here at this location. Diego and David are the guys fpr the job. Im a woodwind player the put down my instrument 5 years ago and now have a inspiration to pick it back up. I came in with my saxophone and they told me everything I need to do for my sax and gave me pointers on things they reccommend. They even told me about free classes I can take if I need some help getting back into the swing of playing, which I will take advantage of. Thankyou team for the assistance and I will see you all soon.

Met these lovely people at Flute Fest at Blinn. Such great help in finding the perfect flute for my son.

Eric was fantastic and very knowledgeable with instruments. Service was exceptional and more than expected. Thank you!!

Diego is really nice he is giving lessons and he explains very well

The best place to get work done on an instrument, staff is great, and they have everything! Theyre the best!

They were super helpful and gave great information about things I wanted at their store

Bobbi, the flute specialist, knows her stuff. She matched my son to a flute that was more like Harry Potter finding THE wand then just another salesperson selling a midrange flute. Bobbi also was very patient in explaining technicalities to a dummy like me. WTG Music & Arts!

Love Music and Arts, staff are very friendly and I have had my instrument repaired and covered by this location. Great store ran by some great people.

Really enjoyed it! Working with Bobbi Prewitt finding a flute has been great!

The manager Diego was really great in helping us exchange our rental clarinet for a trumpet. Great service!!!

I went to a open house event at Dean Middle school for a saxophone rental. Turns out my childs instrument still hasnt arrived, so I went to the closest Music store and took care of the issue the manager Diego and Eric took especially good care of me they called customer service canceled the original rental and they did the rental on the spot for me, they even gave me a discount on my accessories for my troubles. Im glad I went to that store they staff is very knowledgable and caring.

Great customer service. Very nice staff. Theyve got a little of everything. Fair pricing.

Delightful and very friendly repair staff but I cant say the same about the front-end. I agree with the comment about the customer service staff being rude in a passive way. Its unfortunate, really, the store/shop is conveniently located and, if you dont see what you want/need, they can easily procure the item in a relatively short amount of time. I would have rated them a 5 if not for the front-end staff.

Stay as far as you can from this place, seriously. We bought a flute with their representation on 10/2016. That was superb. But since then they keep trying to charge us for the flute, which is fully paid for months already (they originally offered in 3 payments, though they charged all in the 1st payment; we should have known they were trouble). Now they keep using our credit card (provided at the time of purchase), committing fraud (the bank has been informed). We talked with them, send them e-mails, etc, more times I can think of. One day they claim problem solved and then the day after they charge our credit card. Stay away!

Diego helped me out with a great attitude.

The employees were so nice and were ready to help!!!

AMAZING SERVICE!!!! They make you feel welcome as soon as you walk in.

Best place to get stuff for my trumpet. Thanks a lot!

I like it nice

It was a great experience, staff was friendly and ready to help.

It’s an amazing store with good management 👌

They serviced our clarinet and did a great job.

Great place, would recommend to any musician 👍

I got all of my questions answered and had lots of help with what my needs were thanks to Diego

Our associate Diego helped me get my reeds and was very friendly to us.

Great place, nice customer service

Every one working there is very knowledgeable and very friendly!!

Helped me find a silencer for my violin, number one place for all instruments

Took 2 weeks to repair a minor dent on bellAnd left deep scratch marks inside the bell of my trumpet and were passively rude

Kinda rude to ppl in a passive way and over priced but nice for some reeds or gease

Diego was very nice

Went 2 years ago to buy a Trombone.

At first I was confused on what to say,but they are very nice and speak Spanish too,10 stars.

They greeted us nicely

I was told that They do not repair guitars because they dont have the tools. They referred me to guitar center, really???

Close to home with reasonable prices.

These folks are great!

I buy my Sax reeds there the staff is knowlagable and friendly.

Good price on music books

Knowledgeable friendly staff

Really nice and happy !!!

Very nice!

Ok

Valve oil 👌

I like this store.

Diego gave me a lot of information necessary for my trombone and gave me good service and good advice.

Excellent attention, and in Spanish !! 😊💯