I paid $200 for cleaning services! Let’s say when I got home, the house was not clean like I was expecting it to be! They didn’t do the room upstairs nor did the mop upstairs! They didn’t even mop or sweep my room! I paid for something that I am not happy with! Why is it when I walk in, my kitchen and living room was wet but not my room nor the bathroom. They tried to say one of the rooms was locked and it was not locked! Trash behind my couch and table! They moped my room but yet I have clothes on the floor in my room! How did you mop! Paid 200 for what type of service!Poor quality of service!
Mary and Jeni have have been cleaning my home for the last 2 months and they are excellent. I told them things I wanted to see and they made it happen. I would recommend them to anyone and for me to trust you in my home is big for me but they do there job and leave and barley talk . I like a business that knows there assignment. They will be with me as long as they want me . Good job Ladies and keep up the good work
UPDATE:After my previous experience and review (one star), Trey contacted me immediately and he really went above and beyond to make me satisfied and happy. I was very pleased with the communication and services that were done. Now, I am very satisfied and can say my house is very clean and that the money was worth it. Thanks a lot Trey for the professional after-sale-service experience.ORIGINAL:Not satisfied. I re-vacuumed the whole apartment and emptied 2.5 buckets! All bathroom surface are still dirty, none were mobbed. Even though I told them them to redo the bathrooms. Very sad experience unfortunately.
Everything was great! I am very happy I chose to hire Two Maids and a Mop Houston. I highly recommend them! My apartment was spotless when I got home and I will definitely book another cleaning soon.
I’m pretty shocked at the reviews and my experience in comparison. Perhaps I have different standards of what clean is but I think the issues I had were just carelessness. I paid for the introductory services which is a “deep clean” and includes more than the typical monthly cleanings yet I didn’t even get things that were promised in a standard clean - the microwave wasn’t opened or cleaned, the kitchen appliances were full of smudges and the hood above my stove was untouched, my couch wasn’t touched or fluffed or anything, every shower head in my bathrooms had not been touched at all and still had built up calcium (I even had to ask them to go back upstairs to do them and they still couldn’t actually clean them properly…), there was dust and dirt in my office still on the floors, all of the trim still had every smudge that took me 2 seconds to wipe off with a magic eraser after they left. I didn’t ask much for $400 and they couldn’t even do the basics right. No sheet changes either and the beds looked like a 5-year old made them. This was a pathetic excuse for a standard cleaning and yet I paid double for the “deep clean.” This company is a joke and Trey promised to offer me a discount the next time around when I gave them a chance to make it right and instead ghosted me and my text messages. Avoid this place and save your money.UPDATE: The offer that Trey is mentioning is an offer to come back the same week and redo the areas they messed up and missed the first time. I’m an attorney and I don’t have time for two cleaning appointments in one week so I said no. I took him up on a follow-up appointment a few weeks later that he offered to do at half price, not even a courtesy offer and I was going to pay for it. I followed up several times and never got a reply.
These two maids were incredible. I was hesitant at first to have maids clean because of previous experiences but due to a time crunch I had no choice. I am so happy I did though! These two cleaned quickly but thoroughly, including places like the shower doors (which usually I would have to request and would still not be done properly). Most of all I loved how they were happy and smiling, didn’t make me feel as though they were annoyed at the mess or they didn’t want to be here. Very sweet maids and I will definitely be calling them on a scheduled basis!
Amazing team! I would definitely recommend! Great customer service skills!
Trey and his team are amazing!! I am blown away by the work they did on my house for a very fair price. Kudos to Maria, my cleaning lady! She’s definitely brought my hardwood floors back to life!Also I want to add that Trey’s a delight to work with. I had tons of questions prior to booking but never once did he sound impatient. He took his time to explain the process and even stopped by the house to make sure that the quote he gave me would be accurate. I am very pleased with the service provided and would definitely book them again for any future need!!
Impeccably excellent service! Ana & Maria worked diligently, efficiently, and my house was thoroughly cleaned! They were professional and prompt.Trey, the owner, is very responsive, and courteous.He answers all of your questions without fail, and checks on his team.I will continously request them and I highly recommend this business to others!
I’ve used them twice already such great service. Quick response, very reasonable and left my place looking like I just moved in.
You wont go wrong hiring this cleaning company! Treys professionalism and thorough explanation of the service I would receive made me feel I was making the right choice. They sent me a reminder the day before and arrived in the time frame that they said they would be there. They did everything that was described in the service and made sure I was happy before leaving. I even received a follow text asking me for my feedback and making sure I was completely satisfied, which I was. Pricing is very reasonable for everything that was included in my cleaning and the service was terrific. They did such a great job I hired them for my regular service which I have not been disappointed!
They did an excellent job! Everything that I ask of was clean/sanitize. Will definitely use this service again in the future and will recommend to others! Thank you again!
Trey was very responsive to our needs, the cleaning crew showed up on time and did an excellent job. The owner even came back to check that we were happy with the service. Great customer service, I will use them again.
I searched all around for a company to help keep things together. Im so glad I found them! The team that cleaned was professional and courteous but what really stood out was the customer service. Trey was responsive, honest and thoughtful. He took the time to addres any concerns I had and really takes pride in his business and team. I will be a repeat customer!
Reserved Two maids and a Mop for my home bc I was having new guests moving in. Unfortunately we had a winter storm (which is rare in Houston) and they were very understanding. Once they arrived they were prompt. They did an awesome job with the deep cleaning and made sure we were happy before they left. Thank you for all you did
Our family had a fantastic experience working with Trey and his team. They were reliable, on time, thorough, and charged very reasonably. More impressive, there were some stains in the kitchen and bathroom - that I was unable to clean out - that these cleaners were able to do. Trey, not sure what you do during your spare time, but how about you teach one of my business seminars on customer service?
I sent Two Maids and a Mop Houston to clean my mothers home. My mother was extremely happy and thankful for such a clean home. Trey is easy to communicate with and all the work done exceeded my expectations.
The maids came in and got to work. They went through every room, wiped every service, taking care to move items so they got underneath. Vacuumed/swept & mopped then moved on to the next. When they finished upstairs, they went through each room again making sure nothing was overlooked then came downstairs and went to work. They transformed our 4K sqft home in less than 3 hours. Three of our six children are “Virtual Learning” at home, the other three still take napes throughout the day. The ladies we cognizant of the kids and worked very quietly when they could help it. We definitely will continue using Two Maids and a Mop!
Always pleasant, convenient and a job well done!Its a different type of clean that I cant get on my own, no matter how hard I try!
I really like Tray the coordinater, Intelligent, professional and compassionate because the first day I missed the cleaning ladies. He was able to bring in a crew that day. He is so understanding of what kind of cleaner you really want with good ethics provided. From the first contact with Two maids & a mop every thing went well. He worked with my business set up. I’m fortunate to have slid right into a very good maid service..
We had the best experience using Two Maids and a Mop Houston. Trey and his team are professional and my house looked amazing after the cleaning.
After looking at different cleaning services in the area, Im so happy I went with Two Maids & A Mop! The owner, Trey, was super friendly and accommodating considering how tight my schedule was for the cleaning. The two women that came to clean were polite and professional and they did a fantastic job cleaning the apartment. It looked like new again! Would absolutely recommend.
I hired Two Maids & a Mop for a move out cleaning on my mother-in-laws house. Trey, the owner, was amazingly conscientious and followed up on every detail to be sure that the cleaning would enhance her sale. The cleaning crew did a superb job, particularly on an old shower with stained tile. The house sparkled when they were finished and we got an offer the day after they finished!
They did a very good job cleaning my place; would definitely use them again!
Trey and his team did a wonderful job at our home! My wife and I were completely satisfied with this cleaning and we will be having them return for biweekly service beginning in January! Thank you!!
I am very pleased with the cleaning my home received and the customer service from Trey. They provide some of the best rates I’ve seen in town with a pricing structure as well to ensure good service. Will continue to use them for future cleanings!
The maids who came to clean my house in preparation for sale did an excellent job. They were on-time, quick, and thorough. I would absolutely use Two Maids again for another cleaning project.
I was very pleased with the service!
Trey was very responsive and the ladies were punctual which was one of the main reasons we had to let our previous maid go. The cleaning was great and they were in and out! I will definitely be a repeat client not only for my place of residence but for my business.
Excellent service!
Great service and very flexible! Asked to move up my cleaning a week with almost no heads up Two Maids and a Mop were able to satisfy the request quickly with no headaches. Great company!
Trey and his team are wonderful to work with. From the moment I requested a quote to the end of the clean the entire staff was professional. I had a deep clean done and they did an amazing job and great exceeded my expectations. We will definitely use them again in the future. This is by far the best cleaning service I have used in Houston.
Team is always friendly, courteous, and efficient on each visit. Additionally, they have been very responsive to feedback and requests to focus in on a particular area or less on another. They always remember specific preferences that we have, and always leave our belongings/decorations the same way they found them. This is the second city I’ve used Two Maids & A Mop - have been equally impressed with both.
Lexie and Sam did a great job, everything is very clean, and if messy, they organize the area (not just clean around the mess). They helped organza in ways I hadnt considered.
I recently had Two Maids & Mop come to my home and perform a deep clean and I couldn’t be more satisfied! When I spoke to the owner on the phone, he provided very thorough answers to all my questions. Trey and his team are very trustworthy and I will continue using them in the future!
Trey with Two Maids and a Mop is truly an incredible person. I haven’t used a maid for years. Had a theft experience years ago with a lady from our former community. I was ready to try this again! I hired the service first for my daughter and her fiancé. They needed extra help so they had ample time with their children. They were completely happy so I decided I was going to jump back into having a maid in our lives. Best decision ever!!! Spotless isn’t adequate enough to explain their cleaning. Our house is immaculately spotless thanks to Trey and his employees. Trey not only oversaw the crew but helped out as needed and made sure we were happy with everything. Trustworthy, honest and amazing service. Thank you Trey and Two Maids & A Mop!! Can’t wait to see y’all every two weeks. You make our lives happier and cleaner.
Very professional and detailed. Best cleaning service in town!
We had a great experience with Two Maids & A Mop. We are the family with 3 teenage kids, 3 different practices after school and three different games on the weekend. The feeling we got coming back to the house after our cleaning far exceeds 5 stars. Will definitely be giving them more calls!
They Did A100% Great Job CLEANING, AND SPRAYING VERY THING. THE WONEN NICE. AND WORKING LADYS. 💪💪💪👍👍👍👌👌👌👸👸👸😘😘😘
After interviewing two other cleaning companies I choose Two Maids & a Mop. Im so happy with their services my home looks and smell super clean. They went above and beyond my expectations! Im looking forward to the next cleaning appointment.
They did a fantastic job, got in the nooks and crannies. Actually picked up everything and dusted it, did inside windows, all the appliances including oven.Highly recommend them and I have had maids all my life and they did the best job ever.
The best cleaning service in town! Hardworking, Honest and Reliable! My experience with Trey has been great. I recommend this to everyone out there.
Finally A service I can rely on! Cant wait to get my recurring cleans.Such a patient owner who answered all my questions professionally and the team delivered what they promise . Id be more than happy to recommend the service to my friends and family!!! Thanks Trey!
Great service-first time, solved my floor tile cleaning the first time, will recommend to anyone - 10+
Easy booking and quality cleaning.