Very positive experience! Lizbeth quickly and accurately diagnosed the problem and offered repair options. The repair was completed in a timely manner, a matter of a few hours. When I picked up my MacBook, Patricia was very helpful in setting up my computer and syncing my data. I would recommend this shop to anyone with an Apple product as a better alternative o the hassle and aggravation of taking a device to the Apple Store.

The 2 TB solid-state drive the 1 TB fusion drive Fried. real happy with the service. They did a great job! They did the job even though my screen had a small existing crack in it and they were able to replace the hard drive and put the screen back in place awesome job! Thank You!

Patricia and her staff are always knowledgeable and helpful when it comes to my computer needs. My daughter dropped her MacBook, which was a high end laptop, and cracked the screen. Patricia immediately went to work to find a replacement at a reasonable cost. She had it shipped in repaired and ready to go as soon as it arrived. Im glad to have her so close by and able to handle my computer needs. I would not even think about buying another computer with consulting her first.

Right before finals, I dropped a whole glass of water on my laptop and it would not turn on. Experimax was able to bring it back to life! Also, they picked up all of my calls and answered any questions I had. Super great experience and reasonable pricing :) 10/10 would recommend

Amazing experience! Very attentive and we’re able to get my MacBook back to me the same day. Had several questions and they explained to me what they recommended highly recommended

I have known Mike for several years, and his level of professionalism is second to none. And their attention to customer service is impressive. All you have to do is to start reading the 230 google reviews, or so, and you wont finish them! I would highly recommend Mike and his team!

They diagnosed the issues and had them fixed within 20 minutes. Excellent service

I went here today to get my cracked iPhone screen repaired, and they did a fabulous job for half the price that most places will charge! It only took about an hour before they called me to come pick it up. The customer service was also fantastic. They were friendly, polite, and professional. I’m so happy they are here in my neighborhood and so close by. I will definitely be back to see if they can fix my Mac!

Excellent service. The team is super helpful and explanatory. I love their followup.

Mike and his entire staff are not only knowledgeable about their merchandise but they are also honest!I highly recommend them to anyone that is in the market for a laptop or really any Apple product!!

Patricia is amazing. She was very helpful and walked me through the process. Theyve fixed one of our devices and its working perfectly.

Pre-pandemic, Experimax was on it! Not only do they get your Mac products up and running, but they are honest about your products and their viability (or non viability) to your needs. During this pandemic, they have not skipped a beat and have gone above and beyond becoming Covid compliant not sacrificing with service considering all our collective urgency to need mobile products. I could not be more thankful for their products and service. Prompt, honest and valuable.

Excellent service! Very quick to get laptop back to me so did not disrupt my business needs. Highly recommend!

I was thoroughly satisfied with the service and the work provided by Experimax! They have always been professional, honest and reliable.I would recommend them for any and all service for Apple/Mac products.

Efficient and reliable phone repair

Mike, Patricia, and the rest of the team are extremely knowledgeable and amazing to work with. My and family and I have been coming here since 2018, and have a great experience time and time again.Love that you all are in the neighborhood, and always look forward to coming in. Thank you, Experimax Houston Heights!!

Patricia and her team are awesome. I needed to have my speaker replaced for my mac that I use for DJing. I explained I needed repairs done same done (literally hours) because I had a gig. She and her team came through. Very friendly, courteous service. And she know her stuff!!!Thanks Patricia and team !!!!!!!!EmmettDJ Musique Music

I visited Experimax Heights on 6/19/2020 and the service was TOP NOTCH! Patricia answered my questions expertly and gave me excellent guidance about my MacBook Air. I left with not only peace of mind, but a better understanding of my computer. This establishment is ran with the customers best interest in mind and I would highly recommend to any of my friends or clients. Thank you Experimax!!

Took great care of my rusty old Lenovo

Great experience the two times Ive been to the store. Whether it was a repair or selling my computer, I was met with a friendly and helpful employee. Highly recommend using this store for your electronic needs!

Damaged my device then wouldn’t even have a conversation of how to come to a resolution. Poor customer service that will end up costing you $$$$

I will NEVER trust a computer repair shop again.

Patricia and team are wonderful! I have been taking my macbook pro to them for the last two issues and they always find the resolution to keep my lifeline to my company and businesses running. Just recently finally updated my wifes laptop that has been sitting and collecting dust for years.

Patricia and her team has been so helpful - they fixed my iPhone and MacBook Pro Several times! I highly recommend this Experimac!

If you have a Mac or an iPhone, just save your time and money and go to the Apple store. I turned my laptop in to be looked at and was surprised that they charged $40 for diagnostics. Apple doesn’t and I had only previously gone there. They assured me they would be able to figure out a problem and use that $40 toward repairs. The diagnostics took several days and then they told me it would be $400+ to repair. I’d may as well buy a new laptop, but I’m not ready for that financial investment. Not thrilled about wasting $40, I asked if they could wave the fee and when I’m ready to buy a laptop i could come to them or if they could hold onto my laptop for collateral. They said that i lose my laptop after 30 days. When I went to pick up my useless laptop and pay my $40, i asked if I could use the credit toward an Apple Watch and was told no. Which just seemed like bad sales — I was willing to put in another $150??? Like why the heck not? At that point the owner was clearly just being vindictive. I won’t be going back there.

What a great experience!!! Patricia was extremely helpful and kind! I would highly recommend this place to anyone!! I’m not very computer literate, but Patricia walked me through how to set it up, and told me about the different apps that would help me with what I’m looking for. Thanks again Patricia!!!!

Always professional! Do excellent work.Very nice!

Just ask for Patricia! Polite and professional with a reasonable price!

Great group over at EHH! They are enjoyable to work with and very professional. Reminds me of the old One to One days at Apple.

Owners are Great and very helpful. Great Place, Very knowledgeable and customer service friendly. Owners get directly involved and great to work with. Highly recommend them! Great Company.

Went yesterday to replace a shattered screen on an iPhone7. Store is observing COVID protocols, very courteous staff, cost $80 and work was done in an hour. Very pleased.

I have purchased and also at times they have graciously checked maintenance or just questions in general that I have had. They are in a fantastic location and the associates /owners /associates are top notch if there are other locations I prefer this one .

First and foremost, I was grateful Patricia and her team were open in the during the over hyped pandemic of 2020. Patricia and her team were efficient and fixed my mac in a few hours. She didnt make my mac great again she made it even greater!!!From one small business owner to another GREAT JOB!!!

My wife and I went in to get her MacBook battery replaced. They were able to do it rather quickly. They also had a bunch of cool stuff for sale. Might as well go there if I want to buy anything 🍎.

David and his staff are the Apple experts in town as far as I am concerned.Knowledgeable, professional and accessible, I get all my Apple needs taken care of promptly. Dont need to go anywhere else

Patricia is great!!! My computer would not start up, and I thought I was going to either have to replace the hard drive again or buy a new computer. Patricia and staff fixed the problem and got the computer back to me in 1 day. Very honest and definitely recommend.

I was in and out within 20 minutes. It only took me 20 minutes to buy my laptop!! That is amazing.Tana was wonderful, she made things very simple. Would definitely recommend this place.

Let me begin by saying that the staff I did interact with in person and over the phone were extremely kind; however, in my case, thats all I can say they provided me.I did a lot of research trying to locate a business that performed motherboard socket repair/replacement. Those that work in this industry should understand that this involves intricate soldering (reflow) work. On my initial call I indicated that I have a motherboard with damaged CPU socket pins and would like for them to perform a 1366 LGA CPU socket replacement. I offered to buy the socket if needed too, and also explained Im familiar with the process, but I do not have the equipment or time currently to perform the work myself. The person I spoke to agreed all the way through and assured me for $150 to $200 it would be done.I brought my motherboard in at the end of that same week. Upon dropping it off, the person at the front counter immediately asked me why this part looked this way (referring to my motherboard). This was a big red flag to me as you have a person receiving equipment without knowledge of what it is. That can easily translate to mishandling of the equipment and the process of getting it repaired. I suppose my concern caught their attention and from that point on there was a superficial aura of confidence about them. Claiming industry knowledge to ease my doubt. I ignored it considering that the person that accepted the item would not be working on it.About 3-4 days into having my motherboard, I called to ask what the status was. I was told that the technician had left a note simply stating that the pins were bent and thats why the motherboard didnt work. Holding back some of my frustration at this obvious lack of attention to detail, I told them that I was well aware of this. And thats why I brought it to them along with a CPU to test the board once the socket was repaired or replaced.Another 3 or so days go by and I get a call late in the evening stating the technician would not be able to perform the work because the entire motherboard needs to be replaced. And that I could pick it up at my earliest convenience. At this point, Im thinking why did I waste my time and gas for something I clearly explained multiple times--in person and over the phone? In speaking with the representative that left the voicemail, I asked why was I asked to drive this distance if you werent capable of providing the service? I was then told that they perform logic board repairs if lets say a fuse blew out or something like that. In the 15+ years I have serviced consumer level PCs myself, I have never seen a fuse on those motherboards. Amps, receivers, appliances, PSUs, vehicle or industry level logic boards, yes. But never a post 2005 consumer PC motherboard...Again, they seem like nice people, but wasting my gas and time like that was extremely frustrating and disappointing. Sadly, Im very familiar with this tactic where businesses say something promising to get you in the door, but no one needs to be misinformed like that. And, if youre going to advertise your services, understand what your people and equipment can actually do.I cant honestly say Ill be recommending them moving forward if theyre incapable of assessing their service limitations and understanding what a customer has clearly asked of them.

Very helpful! Fixed the update issue (cant validate firmware) with my Mac easily and for a great price.

Beyond the fact that Patricia, Mike and family are great folks, these local business owners provide a valuable service during these times we are in - in my case, my daughter’s MacBook was acting up. Experimac was familiar with the issue and didn’t end up charging me since the issue is Mac-related (versus hardware-related). They’ve taken steps to ensure our health and safety - the store is exceptionally clean, the MacBook was cleaned multiple times while I was there and distancing is not a problem. Very good experience - thanks Patricia and Mike!

Fast friendly service and only a $40 diagnostic fee. Patricia and the team are awesome! I was liking their service and rates so much, I returned to buy one of their Mac Minis.

The button on my stepmoms iPad was starting to malfunction right before she was due to travel out of town. Took it to Experimax and they were able to get it fixed quickly! Very friendly and professional. Highly recommended.

What great experience. Had a problem with IPhone. Me Patricia Maddox got my phone backAnd working in about 10 minutes.So very pleased.

Apple products famously are durable and problem-free, but if you need courteous friendly service and advice, Experimax (located on the inner North Loop !-610 feeder in Houstons Heights neighborhood) is a place to go!

Excellent customer service!!

Nice selection of merchandise. Great customer service. Quit to address any problems we had and make things right.

The Apple Store said they could not replace the battery as the Mac Air was to old. They did refer me to Experimax. They replaced the battery in one hour. The service was great and the battery has a one year warranty. I would recommend for any Apple repairs.

The team at Experimax never lets us down. Patricia is extremely knowledgeable and has always been able to help no matter the need or questions. Highly recommend them!

Selling my old devices was a smooth process, and the staff was friendly and engaged. I will definitely be back!

There was something internally wrong with my laptop. It wouldn’t charge because a piece inside was broken. I came here right before they closed on a Friday and I got it back the next Friday. I would have liked for it to be returned earlier but they had to order the part which was estimated to come within 3-5 business days. I would have liked to have it within 3 business days but it was fixed in the estimated time so I couldn’t be mad. It was a little pricey but they did good work. The women who work there are very nice and friendly and helpful. The place is very nice, it looks like an apple store. It looks better than the other places I visited. I would recommend their service to people I know.

These guys are awesome -- not only great techs who repair your machines, but great front of house support from Patricia and superb access to Mike literally any time you need it. If you have new or used Mac equipment, or are looking for the same, get on over to see them! Hint: ask them if they might be able to work miracles on PC stuff too!

Super friendly staff and unbeatable prices. Not to mention quick turn around. They were about $400 less than the Apple store when it came to replacing my motherboard.

Very Professional very knowledgeable about the products and softwares, great selection and Awesome Customer Service!!! I Highly Recommend this place!!

Patricia always takes such good care of us. Repairs are done quickly and prices are fair. So much better than screaming at your computer. I highly recommend this business.

Wonderful fast service. Well done job. Competitive prices. The place to go to get your staff fixed.

Great experience at the store. Staff was friendly knowledgeable and fast. Able to repair my phone on the spot

I had an iPhone 7 with a cracked screen and bad battery. They replaced both for less than a competitor had quoted me, and I was very happy with the service. I highly recommend them!

Patricia was so very helpful! I came in for a specific issue and she advised me on the best course of action which came out to be less expensive then what I initially wanted to do. Im so appreciative of knowing I have a place I can take my Apple products to for quality and honest service. Definitely look forward to doing more business with Experimac in The Heights!

Amazing customer service from a very knowledgeable staff. I highly recommend Experimac in the Heights!

Love it. Super happy with my Mac book. If you have problems they can walk you through it. Even though their items have been used before, they are in good condition. And customer service was right on point.

Had to upgrade a 2009 Macbook Pro and it was a very daunting task. They told me it would be done by the end of the day. They stood behind their word and had it working like a dream. Very friendly and professional, and they are Mac experts! Highly recommend!

Took my computer into to this location. The folks here were super. They diagnosed the problem, made the repairs and took the time to painstakingly walk me through future actions – all within a 24 hour period! The owner, Patricia, was phenomenal. SHE GETS IT! If you have a need for repair or service, this is the place to go. Thank you!

If you really want excellent service for your computer needs and or I Phone, this is the only place to go to. You can not go wrong with Experimac!! I highly recommend it and the owners, staff and products are amazing.

A friend of mine recommended this place to work on my older Mac. Went in and spoke with Patricia the owner, who is a real professional. The issue was my attempt at updating to High Sierra had screwed things up. They got it all fixed and back to me in a day with the High Sierra correctly installed. Total cost was just over $60 with tax.I have been other places and this is the most knowledgeable place in Houston and prices are very very fair!I hope Patricia and her team has great success in Houston!

This is a great service business! They simply do what they say they’re going to do for reasonable price. They are polite fun to deal with if there something that changes they notify you ahead of time. Everything I’ve gotten worked on there I’m totally satisfied with!

My 6 year old iMac suddenly stopped working and it wouldnt even turn on or make a sound. After unsuccessfully trying some simple troubleshooting at home I decided to take it to Experimac Houston Heights for a diagnostic and repair.I was very impressed with how convenient my whole experience was. Upon arrival I met the owner who provided excellent customer service and explained a few of the possible problems. She offered a diagnostic for a low cost that would later be credited to me if I subsequently completed the repair. I went for it and on the same day they found the problem, called me to consult if I wanted to move forward with the repair, and completed the whole thing.I took my computer there today around 11am and now (7:30 pm) the computer is fixed and on my desk. I dont think it gets any better than this. I thought the price was fair. The staff was very polite and friendly.I recommend this place to anyone with an apple product. Dont waste your time at the Apple store.

Just took in my 2012 MacBook Pro because it was running slow. Patricia and her team upgraded my RAM and replaced my hard drive with an SSD hard drive, and now its running incredibly fast, even faster than when I first purchased it. And that is at a fraction of the price of a new MacBook. I highly recommend Experimax Houston Heights for their service.

I had a problem with my Mac on a day when (of course) I absolutely HAD to get things done. I had just met the owners at a meeting and had their business card. I called and they said come on in! They took care of my problem which was initiated because of an Apple update.Awesome work. Treated me like I was the most important customer of the day. It just doesn’t get better than that!!KarenUpdate Pandemic 2020 - Of course the only time your computer (or any piece of machinery, come to think of it) stops working is just as you are in most need of its continued service!! Once again!! Patricia, Mike and staff have come to my rescue! Just since early March Ive gotten a new screen for my laptop, they facilitated an update to the iOS and replaced a broken key. They are vastly knowledgeable, 100% helpful, respectful, kind, quick and BEST of all, FAIR! Each time I visited the store with a problem or called with a question, I feel like Im the most important customer! I mean it guys, THANK YOU from every corner of my heart!!Karen T.

Attentive, knowledgeable, and local! Love them!

Just appreciate the great work and great service here. They clearly lay out your options so that you feel fully informed and up to date on the work needed (or not). Grateful to find someone I can trust with my computer outside the Apple Store. Worth driving all the way out from Sugar Land.

Very prompt and friendly service. I have made several purchases from the store and each time I was more satisfied than the last. The sales team is knowledgeable, courteous, and supper helpful EVER after the purchase.

This place is a God send Patricia and everyone at the store are so knowledgeable, helpful, friendly and you can get a computer like it to do for less than half price !!! I have been bragging about Apple products for so long with my husband but he doesnt want to spend the money. So now I could get him an Apple product and introduce him to APPLE for A super reasonable PRICE!! Great location its at Yale and 610 loop

When my iPad died, the Apple store said it could not be fixed. I brought it to Experimac and they got it up and running. When I dropped my iPhone in the toilet, they came to my rescue again. It had a few lingering glitches and they fixed those too. These guys work miracles!

I came in a slight panic because my 2012 MacBook Pro would shut off randomly and I have a presentation in a few days. Patricia was simple AMAZING! She was patience in explaining the potential problems with my computer and help me select a new MacBook. I was unsure of the specs I would need and she clearly explained the difference between the two models.

This is a great location. Right off the 610 north loop near Yale. So easy to find.Impeccable service.Friendly employees.You can bring your older apple products to sell and buy newer apple products that are refurbished and come with a warranty.I will be a loyal customer at Experimac The Heights for years to come!

The owners and employees alike were just wonderful. I know nothing about computers and they were so friendly and helpful - and efficient. Great people and great prices.

Great place to do business, friendly, efficient service. They rock!

Experimac is amazing! They had my phone in and out during my lunch break! Great price. Great staff. Great experience. Highly recommend.

Great customer service, fast, knowledgeable, and the price is right. Patricia cared what my issue was, we discussed options, in 2 hours, my MacBook was up and running perfectly again. Best place to have any Apple product worked on, honest, fast and very reasonably priced. I highly recommend them!

Im still so impressed and satisfied with Experimac that I will always give them my business--even thoug I have moved out of Houston and halfway across the state of Texas-- they have a loyal customer in me. I took in old laptops and things that had been collecting dust and got all of my problems fixed The three things I took away from Experimac is that since they so knowledgeable about what they are doing they are able to find the problem quickly and offer several ways to fix it. The second thing is that they are honest with prices that are twice lower than what I expected. And the last reason to go here is because Id be satisfied with such great prices and experienced techs and but was even more amazed to find all the employees and owners are laid back and theres no rush so if you ask questions they will give you a lot of time and zero attitude. I recommend this over any other repair shop out there!

Wonderful experience! No hassle getting my iPhone 6 screen replaced. Walked in & dropped the phone off, and it was done in about 20 minutes. Friendly staff too! Definitely recommend them!

Visited today because I didn’t want to mail my iPhone 7+ to gazelle and this place was very open honest and told me they use the same service to mail in my phone and would quote me the same fee. I no longer had to worry about finding a fedex ground service to send my phone in. They made it very easy.

They are super helpful and restored an old laptop we didn’t think could be saved. Great service and know-how!

Great place - helpful people, knowledgeable and patient!

My daughter threw my phone and cracked my screen. I called that day and scheduled an appointment. They estimated about an hour to fix and test. It actually took less than an hour and great customer service. The quoted price was the price I paid for and no surprises! Friendly, Punctual and Professional! They even had an area for the kids to watch cartoons while we waited! Awesome!

I am impressed with the service, knowledge and welcoming environment provided by this establishment. Patricia was very knowledgable about my MAC desktop and MacAir laptop. She was able to identify and recommend actions for me to take to correct and enhance my computing experience. We discussed graphic, storage, ram and CPU performance limitations and enhancements that can address my concerns. I always felt welcome and was not pressured in any direction, but understood the limitations of my existing configuration. I recommend this resource to anyone with MAC computing equipment, that has been dissatisfied with their experiences at the Apple stores GENIUS representatives.

Experimax did a great job of upgrading my SSD. Staff answered questions professionally, and everything works great. Id absolutely use them again.

Got my iPhone screen fixed while I waited. They had coffee and a small waiting area and staff was super nice. Fair pricing for the work.

Great service. Good people. We take all our Mac business to Experimac.

Brought my mac in for a repair after it would not start. The team was pretty quick in getting a diagnosis and quote for the repair. Patricia was very friendly, helpful, and professional. I would definitely visit again!

After running around Houston all morning trying to find someone to fix my Iphone I ended up at Experimac. Ive try several places earlier, but none of them had the part I needed..Patricia waited on me. She was very friendly and said that she would be glad to help and that they could fix it in about two hours... After leaving Her shop she called me several times during the two hour period to give me updates on how things were coming along and what the problem was..Greatly appreciate since my whole life was in my Phone...My phone was fixed in her time frame and I was a happy camper. Thanks again... I will be back!

We have been buying refurbished computers and ipads for our business for years now, and have not had any problems. Very satisfied with the personalized service and the great quality products. Will continue with our business for sure!

Fantastic experience! Love supporting local biz. Everyone was incredibly friendly and helpful. I bought an iMac for a great price and everything is working great. Thanks guys!!

My new favorite business in the Heights! I am soooo excited to have found Experimac!!! As a long time Mac user, I had no idea they were around. They helped me with adding Ram as well as a new SSD...Love it love it love it...I like have a new laptop...All you Mac users, please come see Patricia and her staff.

Great attention to detail and great customer service.

They arent just good for Apple products. My church has a Dell computer that stopped booting up all at once. I took it to these guys and they were very diligent with it and worked on it until it was fixed. They also offer GREAT incentives for non profit organizations. #NewLoyalCostumer

Don’t really happy with the service. I had a diagnosis from other places, the only thing I wanted to know it was if I could save all the info of my laptop. 30 minutes later, I ended with my hard drive outside my computer without requesting it, and I paid $43 for that.

Friendly, helpful, and honest. I brought in my iPad for repairs and the nice lady informed me the repairs needed would be more expensive than a new one, and didn’t try to get me to buy one from the store.

Friendly fast and efficient. So happy I came here!

My husband and I were searching for a refurbished Mac laptop. After reading the good reviews about this particular franchise of Experimac, we checked their website to see what they had in stock. They listed a couple of Mac Pros, Mac Airs and MacBooks. We drove to the Heights all the way from Sugar Land, to look at these items and when we came into the store and asked the clerk to show us the laptops listed online. She stated that the website had not been updated since December and that they had only one, ridiculously old Mac. Seriously??? What kind of computer store doesnt update their website? It is just stupidly absurd. December was four months ago. There is really just no excuse for this. If you are not going to update your website, then put a note on there saying please call for our latest stock. What a total waste of a trip.