user
Vogue Cleaners
9150 Chimney Rock Rd # 200, Houston, TX 77096, United States
Appearance
Vogue Cleaners

Comments
Vi
Review №1

This is the second tune this business has entered in wrong type of service causing incomplete service by promise date. I had a very important meeting and took all my shirts that were appropriate to have dry cleaned. They call today saying it was entered in wrong. Then a manager calls me that maybe, maybe they have a coupon. This service should be free. You caused me to miss a very important business meeting and now you think you can accommodate a discount. I will caution everyone I know to NEVER use this lackluster to business with lackluster employees.

Me
Review №2

Vogue Cleaners is the best cleaners in town! I am very satisfied with the excellent quality of work they give. Every time I get my attire Dry cleaned here it looks brand new each time. I ask questions about how to get my garments properly done and they always suggest was best either Dry Clean or Laundry. The staff here have an outstanding Customer Service and are always friendly. Especially the counter girls up front they are extremely patient with me. They even have a drive thru window that’s a definitely a plus for me! I highly recommend this cleaners to anyone looking for the best!

Ma
Review №3

I have a rayon blouse that I had dry cleaned. The first time it came back pressed and looked great. The second time it was packed between three long sleeve shirts. When I got home to put away I thought they must have missed cleaning the blouse because it was wrinkled the same way that I brought it in days earlier. My bad for not catching it. The time I took it in solo to get dry cleaned. When I picked it up I asked if they pressed it as it was still wrinkled. The aaaociate said she would ask the manager and she came back and explained that they steam the blouse instead of using a cool iron. I asked again if they used the steamer on this blouse. She said they did and that’s how it looks. I said funny thing I’ve had it steamed before and the wrinkles steamed out, they’re gone. I can still see the wrinkles from when I tucked it in my pants. Needless to say this is the LAST time I give away free money to the store for not doing their job.

Da
Review №4

Great service. Great quality of cleaning. Use the coupons on grocery receipt for the best deals.

Jo
Review №5

I highly recommend this place. They do an amazing job with my clothes. The girls up front are outstanding, very impress by positively outcome.

In
Review №6

Very good service and quality.

je
Review №7

Sign tells you to call when you are in the drive thru, however they don’t answer. Girl sees me, doesn’t say I’ll be right with you. Just has her AirPods in and acts like I’m the inconvenience. How RUDE can you possibly be. Seriously need to train these little girls with some RESPECT! Won’t return!

Sc
Review №8

I have been coming here for over 8 years. Today at 6:58 I show up and the door is locked and the lights are off. Yet, there are people inside. If a person is showing up at 6:59 they need their clothes that night or in the morning. It is incredibly frustrating to have employees see you and just ignore you when you are at the door while still within posted business hours! Obviously you have done incredibly well with your business and you don’t need to offer service anymore. I also had probably another 50 dollars worth of cleaning I was going to drop off. I won’t be bringing it back with me tomorrow when I have to come back up here to get my laundry. Stay open your posted business hours. Plus if it was 7:10 or 7:25 and you were still there working....that would be good customer service to answer the door.

Xa
Review №9

I’ve been coming to this cleaners over 5 years. Very amazed with the great service. On top of the great job the girls up front are very outstanding and friendly. I have not had an issue . I honestly recommend this cleaners!!

Ma
Review №10

This place is great!! The ladies up front are the best!! They called with suggestions on how to best take care of different shirts (dry clean, launder etc.) Very impressed with the great service, friendliness, and professionalism! They even have a drive up window!!

Sy
Review №11

Love it.

Ej
Review №12

I took several shirts, pants and jackets. Some of them had heavy stains. Vogue cleaners did a great job in cleaning the stains. I’d highly recommend them.

Du
Review №13

Ive used this cleaner for 2 years now, and they do great work. Im giving them three stars because its irritating that if you have a coupon and cant present it when you drop your items off, they wont give you the discount. Like I said Ive been going there for 2 years, and they know my face, so you would expect some kind of customer loyalty. After this instance I wont be going back, Ill find a new cleaners.

Br
Review №14

I moved recently near this location and I have used them four times. The first time I was having a suit jacket altered for a job I was starting. Went to pick it up and they told me Our alteration lady went on vacation and it will not be ready for another three weeks. I asked if I could pick up the jacket to take it elsewhere. No!! Its already out!. Second time they forgot half my order and I had to drive back to have them find it and they acted frustrated with me... because I guess I should have known their mistake. Third and fourth times my clothes were not ready on the day promised because the driver is late!. No apologies on any of these, just bad attitude. This is a rotten little business with no customer service and no need for your patronage. There are several dry cleaners less than a block away - cheaper and much friendlier. UGH!

Mi
Review №15

I moved to Vogue Chimney Rock about two years ago, having used expensive high end cleaners before. They are always extremely courteous, prompt, and with good prices. Probably saved over $2,000 in 2 years! Love the ladies too - they often see me coming, grab my stuff, and deliver a drlightful Hello, Mr. Wilson! Clothes are always perfect !

Ma
Review №16

They do a good job. Yes they destroyed a shirt of mine, BUT they paid full price for the shirt w/o any dispute. It was the most professional experience Ive ever had with a drycleaner.

Us
Review №17

Best service in areaVery professional staff

Ja
Review №18

This like my 3rd time taking 10 shirts and i get 5 instead of all of them needed to come back next day very inconvenient when youre told to be there at a certain time certain day and theyre never ready

MA
Review №19

Nope. Charged me $7.50 for a $6.00 job. Refused to refund the difference, first claiming it was for $1.50 more for the lining, but this jacket isnt lined. She then changed her story claiming $1.50 was tax. Dont think so. Rosie was a smart ass unwilling to help, gave me the runaround about how she couldnt reach the manager for a refund. I just dont care to be ripped off. Clearly its the culture there as she had an answer for everything except my refund. NEVER again.

ja
Review №20

They did a Superb job on my jacket that I needed dry cleaned for the next day!!

An
Review №21

Great service never had a problem have been going to this cleaners for about 10 years.

to
Review №22

Those Mexican girls that work over there have terrible customer service skills. Very and highly disregarding... I asked to pay for my stuff in advance and the girl told me that she doesnt have time to charge me right now and that i should pay later when I acome back to pick up... I came back and I ended up paying $ 16 for two items, I was charged almost $7 per piece ..... I will never go back again

Jo
Review №23

Great service. Great turnaround time. Fair pricing.

Ch
Review №24

These people steal. My wife cash out her pocked droped off a hour ago when we came back it was gone and thay act like thay ant know. There is a better cleaners around the corner better.

Ki
Review №25

Very good service

G.
Review №26

Good service.

Jo
Review №27

Do not take your dry cleaning here. Worst service.

Sc
Review №28

Overpriced. Make sure you get what you paid for before leaving.

DE
Review №29

Excellent service

Information
7 Photos
29 Comments
3.7 Rating
  • Address:9150 Chimney Rock Rd # 200, Houston, TX 77096, United States
  • Site:http://myvoguecleaners.com/
  • Phone:+1 713-728-4800
Categories
  • Clothing alteration service
  • Dry cleaner
  • Leather cleaning service
Working hours
  • Monday:6:30am–7pm
  • Tuesday:6:30am–7pm
  • Wednesday:6:30am–7pm
  • Thursday:6:30am–7pm
  • Friday:8am–4pm
  • Saturday:12–4pm
  • Sunday:6:30am–7pm
Similar organizations