Kaitlin was great! Our buyer was nervous about possible mold after the home inspection, and Kaitlin was thankfully able to do a thorough inspection to put his mind at ease. I hope to not need their services again, BUT would recommend Reliant to anyone in need!
Sad to say I never got the report I paid for though I have called and emailed frequently. I thought Robbin seemed to know what she was doing but she did not keep her end of the deal - which was to write a report. I would not use this company again.
Robin was incredibly thorough, knowledgeable, and courteous. And just plain nice, which is icing!
Reliant was very responsive to our timetable. They performed the analysis and quickly returned the results. I recommend Reliant to everyone who suspects or has a mold problem in their home. Robin was wonderful to deal with during the analysis. She took the time to explain what she was doing and gave me a quick education on the different kinds of molds that one can expect under the circumstances. We will have Robin come back after mold remediation to perform another air quality test to make sure we do not have mold spores floating around after demo and reconstruction. 5-star competence, acumen, and reliability!
Like Nan said below, No one answers the phone. You can leave a message everyday and no one will call you back. I found Robin to be helpful and knowledgeable when I could actually get a hold of her.
The people at reliant genuinely care about the safety of your family. They’re incredibly knowledgeable and thorough. They answered my call on a Sunday evening and got an inspector to my house on Monday morning. It was amazing. They’re all SO great and professional. Thank you so much, reliant, for coming out to help me!
I chose Reliant Mold Testing out of many companies because of the good review in google also how Robin explained to me the whole process in such a great and detailed way. I made an appointment on Saturday morning at 10:00 am, but nobody show up at the appointment. I called the office main number maybe 10 times then Robin picked it up and said that the time they have is at 12:00 pm, probably the admin entered the wrong dates. But quickly she rescheduled the appointment and came out herself at around 11:30 am and gave me a discount due to their mistakes. She spent time in the house for the inspection and did very detailed review and testings, explained any questions I had, everything is great. On Tuesday, I received the lab results for testing, and she called me to explain everything in the report. I would give 5 stars if things can keep this standard. After discussing in the phone, Robin mentioned that she will send me the report shortly and schedule a protocol to be done on Friday so that I could get it on Monday. With such expectations in mind, I waited and waited, but never received anything. I tried to call the office number, nobody ever picked up the phone. I sent emails, nobody responded. I was in such situation for probably another week, until I emailed again mentioned that if I dont hear back by Sat, I will have somebody else to do the work. Then I got an email response to say report will be sent shortly and Protocol will be done next day or two. So I waited again and never heard everything back. Everyday I called and emailed with no responses. Eventually I got really tired after three weeks of waiting, I sent an email to say if I dont receive anything by the end of the day, I will consider all of our service terminated. Then I received the initial testing report at that time three weeks later. And now more than a month later, I still never heard anything back on the Protocal and I gave up on getting it. So please take this into consideration if you want to get reports timely.
Robin from Reliant Mold saved us from purchasing a house with toxic black mold last month. At the very end of our option period, another inspection company recommended that we have a mold inspection, so we were scrambling to find someone to do an inspection within a days notice. Robin not only did the inspection but also produced the results on the same day. Thanks to her, we found out that the house was full of toxic mold and needed serious work, so we didnt purchase the house. She is knowledgeable, thorough, and very responsive. We are forever thankful that we called Robin from Reliant Mold and will recommend her to anyone!
Im so happy with the service and I found pricing to be very reasonable. Most of all, Wes was very honest and didnt try to squeeze anything more out of me than what was necessary. Reliant Mold Testing crew did the job and left me happy. Another satisfied costumer. Thank you!!
Wes and his guys were awesome! They came in and did a thorough review of my basement, luckily nothing seemed unusual. I am now waiting for the air quality results! Thank you for the great help and advice. This company is not only promising but a service to hire when you want to find out if your home is infested with mold.
Even though it was no-call-no-show at first, Ms. Robin caught up with her schedule and provided a good service. Since the lab report came out normal, we were satisfied with the service. However, its been several months (almost 10months I think), we still havent received our report or Ms. Robins assessment. I sent her multiple email, and still no response. So, watch out from that, make sure you get the report if you use them.
This team is great. While I ended up getting out of the shady situation, Robin was the quickest of any company I called to call me back. And this was at like 10pm! So of course I was quite excited to hear back so soon.She walked me thru the consult process and told me about what the various causes of the odor I was smelling could be - and went over the different types of mold and mold testing they do.I ultimately ended up getting out of the shady situation with my landlord, but I’d highly recommend Reliant to anyone who suspects their home or property may have a mold problem.
Great customer service and reasonable price. I liked the fact that they over extended themselves to accommodate me with my requests to inspect and remediate other areas that could become a problem in the future. In addition they educated and advised me on how to keep my house mold free. I would recommend them to anyone in need of this type of service!
Very flexible and responsive with scheduling and the professional service was outstanding. Wes and the team exceeded every expectation at a very reasonable price. Well done Reliant!
I was completely satisfied with process start to finish. We did not have leave our home and job was started and finished as promised. I did contact other remediation companies, but I did not trust they had the expertise or licenses to do the job. Im glad I trusted my gut and hired Reliant Mold Testing.
Very affordable & starlight forward. Id recommend Reliant Mold Testing any day of the week. Ive used for years & will continue to
For such a large company they were very quick with the inspection & lab results. Great Service
Easy to work with and very fast turn around time on lab results. Will use again
I recommend getting air quality testing done before you purchase any home in the Houston market. Never know what homes might be hiding let the professionals do the inspection.
Called multiple companies Reliant was built far cheaper on pricing for a clearance certificate.
Considering the awful situation of dealing with a mold problem Robin was extremely helpful.
Only testing provider that could get results back the next day. Great service.
Absolutely on point. Outstanding!
Cheapest with the fastest turnover on lab results.
Saved me from being stuck in a awful lease. Landlord failed to make any repairs the test results got my family out of the contaminated home. Hopefully i will not have to use again but in the event i encounter mold Reliant will be my first call
Quick and affordable for the circumstances