Took my vehicle to get serviced and was very pleased with how fast they set me up with an appointment to come in and fix my vehicle. Great customer service and prices.

Called for an appointment and they tried to charge me $129 for a diagnostics which would be taking a gadget and hooking up to the car. I can understand if they need a fee for diagnostics but $129 is totally outrageous and is an indication of the high price of the mx needed. Bring your car in, they give a high quote and then they still make $129. Rip Off

Very friendly and knowledgeable staff. I made an appointment for services and was given a ride back home until they were finished. I was then notified when services were completed and picked up from home brought back to the dealership and picked up my vehicle. All services were performed to my satisfaction. I will definitely be using Paynes automotive again

Was out of town and the starter went out. An auto place got the car started for me so I could drive it back to Houston. I dropped it off after hours when I got in and I called them the next day and they had already diagnosed it was the starter. They sent me a quote via email and I accepted the quote. It was complete the next day. They came a picked me up. Have never had a problem taking it to Paynes Automotive.

I am so pleased with the work that Paynes Automotive did on my brakes. Prior to coming here, I had another shop change both the front and back brakes, but the brakes began to squeak terribly upon backing up. The other guys said that this was just something that happens with some brake jobs, and that there was no problem. I am glad that I took my car in to the mechanics at Paynes for a second opinion, however. It had been only 2 months, and the brakes were already worn down and in need of repair. Apparently the first shop had used low-quality products that didnt last. Paynes fixed me up right, and it is now a pleasure driving my car again!

This is the second time Ive had my pick up worked on here. They are down the street from my office. Friendly people that you can have a conversation with. Fair prices and they have done good work for me. Ill be back if I need anymore repairs. Thanks yall

Service was fantastic as always. This shop is quite far from my house, but I will continue to make the trip because they are so good. Honest, fast, friendly, and reasonably priced. Really great place.

It is really good to find an auto repair shop you can trust. First the appointment scheduling is great. When I arrived, checked in right away. They even offer shuttle service or will call you an Uber.My Elantra was overheating. They found it to be a really simple fix when they could have taken advantage and installed something I didnt need. Only charged for diagnostic. If you are new to Houston or been burned by another repair shop, I highly recommend Paynes.

I needed my lifters and rockers changed out on my 2016 Challenger. Jason gave me a fair quote, I hired them, the job was completed early and to my satisfaction. Shop was clean, everyone there was very nice and professional. Great shop, highly recommend.

I dropped off my Ford Explorer for an oil change and when I scheduled the appointment I was told that there would be a complimentary shuttle available to bring me home. Unfortunately, it was not there when I dropped off my truck, but instead of telling me I would have to wait for it Paynes scheduled an Uber for me at their expense. Any other place would have asked me to wait or Id have to make my own way home but they took care of me with no problem. This is our second time using Paynes and we will continue to use them because it is the little things like this that make a lasting impression.

Great place great customer service they ran test on my Honda Accord .. very professional even have trophies for excellent performance one for each year .. Get straight to point tell you exactly what’s going on with your car ..

Jason at Payne’s Auto took care of a number of repairs needed on my Land Rover. AC was going out and some suspension issues were fixed as well. They have a great, up to date shop and very nice waiting rooms. Great price for the repair, especially versus the dealer prices for the same work. Been back several times for other needs and always treated great. Definitely recommend

I have been a customer of Paynes Automotive for 3+ years helping me to keep my GMC Sierra in tip top shape. Jason and Dennis are very professional and will give you an honest assessment of what your vehicle needs in the short and long term. Quality technicians and a friendly support staff makes for a highly reputable shop and a great experience.

Wonderful shop! Have been a repeat customer for years. Jason and Dennis are very knowledgeable, trustworthy and fair. I’ve used Payne’s for oil changes and complex repairs, have been completely satisfied with the service.

They replace my fuel pump. Car runs like new.

I stopped by Payne’s to get an inspection. I set up my appointment online and got in the very next day. I was in and out in about 20 mins. They guys at the desk were professional and sweet. I would definitely recommend Payne’s for inspections.

Have used Paynes a few times & love them. The shop is very clean & organized. Service is outstanding and the prices are fair. I highly recommend them.

Wow! Very impressive service from start to finish. Professional and timely. They even drove me to and from the rental car location.

The team at Payne’s is always very respectful and honest. I drop my car off in the morning on my way to work and they have it finished by the time I am ready to leave. I have never had any problems with any of the work they have done for me. Payne’s has been working on my vehicles for 15 years. I would highly recommend them. Especially if you don’t know that much about vehicles because they do not fabricate problems.

I’ve had fantastic service from Payne’s over the past 3+ years. Highly recommend. Fast, honest, professional, competitively priced. It’s 1000% worth the drive across town to get the job done right.

Jason “the owner “ can’t take criticism on any level. He diagnosed my catalytic converter as cracked .. told me aluminum could not be welded.. it can and the converter is steel btw.. gave me a bid for 1900$ . I took my car for a second opinion. The exhaust pipe was loose and the guys at meineke muffler tapped it back into place for free. He also gave me a bid on fixing my ac system that he no longer will honor because I called him on his misdiagnoses . Way to let your pride destroy your business 🤷‍♂️

I have never been disappointed with the service at Payne’s Automotive. From speaking with Jason and Dennis on the phone prior to my arrival to the follow-up email describing what work was needed, I was confident that they were taking care of me. Of course, I can’t leave out Steve! He is always so kind and professional. I am also very grateful for their shuttle service. I don’t know why anyone would go somewhere else!

The people at Paynes were all very friendly and professional. They communicated efficiently and got my repairs done within a few hours!

Very professional and very good with keeping me informed. I will use them in the future.

Work done right! Been getting my car serviced here for many years.

I will choose Paynes Automotive over any other service repair center. The price they quote is what you pay and updates are given as need be. Steven who greet you at the front desk is always courteous and professional.

I trust only with my car

It was great, they had my truck ready for me that afternoon., so I could make it out of town early the next morning. Staff was great. Steve took care of me. And made sure my truck was running perfect before I left. Great work.Thanks Paynes and Steve

Honest and professional straight to the point and no tricky tactics that alone is a 5 star in my book. thanks for the help

I love this place. They are very nice and do very good work. They do not over price you like some places Ive been to. My car was ready in one day. I highly recommend this place for your car services!

I have been taking our company vehicles over to Paynes Auto for over a year. They have treated me right and am glad to have someone we can trust. Jason and Dennis are Pros and their guys do good work. Steve on the phone is a true professional. Thanks guys!!

I had my car inspected and, as usual, the staff was extremely helpful and friendly. The techs were fast. I came without an appointment but they fit me in quickly and they did the inspection promptly. I could not be more satisfied with my experience at Payne’s!

Paynes Automotive is the best!! Always professional and do a GREAT job in a timely manner. Steven sends an email and text reminding you of your appointment. He also greets you when you walkIn with a million dollar smile and calls you by name.Ive taken both company (fleet) cars there to be serviced as well as my personal vehicles and have never had anything other than Excellent service. Highly recommend!

Always a great spot to take our company trucks to get any work done. I definitely recommend them for any work needed on yalls vehicles

I have been a client of Paynes Automotive for nearly a decade if not longer and for 4 different vehicles (Ford Mustang, Expedition, Chevrolet Impala, and a Jeep Grand Cherokee). The service is always done to perfection. As soon as i arrive, Steves there smiling and ready to take your assessment of whats going on with your vehicle.Jason is excellent in explaining whats going on. He and Mr Dennis will call your extended warranty company and they wont allow any work to begin until you are made aware of the full amount down to the penny of what your cost is. If your vehicle will be kept overnight, they let you know before it gets too late in the day in case you need to make plans for a rental.The shuttle service is waiting to take you to work or home even before youve finished laughing with Steve or given him your keys. The mechanics are so cool. I actually laugh, talk, and learn a lot from Armando (hope I spelled his name right). Great upright guy. Everyone is professional, courteous, knowledgeable, and friendly. #LoyalLifeCustomer!Felicia C Lewis

My family is very satisfied with the professionalism shown at Paynes Automotive. All repairs on our automobiles have been 1st class and if there is an issue with the repaired item later on under their warranty, they correct the issue no questions asked. Well trained staff and exceptional environment inside and out.

I truly enjoy taking my car to Payne’s Automotive. Everyone is extremely professional, and they are attentive to their customers. When you leave your vehicle with them you know that it’s in good hands. I love their honesty, and their impeccable customer service. I would highly recommend this establishment without reservations.

Excellent service!! I got my car inspection here at it seriously took like 15 min. Their waiting room is also pretty nice. I’ll definitely come back here for my next car check up.

Ive had both my vehicles serviced at Paynes. Nice environment. The front desk was friendly, the mechanic was very knowledgeable and did a great job. I love they have a courtesy service to drive you to work or home while your vehicle is being serviced. Their prices are competitive and better than dealer prices for repairs. They are my go to for car and truck service.

The company I work for, has used Paynes for years, whenever I have a problems with my work truck, I always come to them. Honest, dependable work is all Ive ever experienced with these folks. Very friendly, knowledgeableand most importantly honest. I wouldnt trust taking vehicles anywhere else.

This shop is very accurate and very fast in their work. They were in constant communication about my vehicles issues and the quality of work was superb.

Ive gotten me state inspection done here for the last 3 years. They are always courteous, professional, and personable.Theyve also never had a problem with my last minute appointment requests.I would absolutely recommend Paynes Automotive.

Paynes always get the job done RIGHT and on time. Jason and Dennis are great to deal with. Highly recommend. A+

I am new to the neighborhood and needed some repairs done to my vehicle. I highly recommend Paynes Automotive for your vehicle needs. They are honest, friendly and fast. The office is clean and the staff is wonderful.

Super honest and friendly. I have definitely found my new shop!

Fast service repair! Great customer service!

My experience with Payne Automotive was as such. I called them Monday got some info. then took my car in the same day. They ensured me my car would be ready by Tuesday and it was and I got a great warranty

Fast and friendly. Every auto shop, doctors office, and the DMV should sit in this lobby and see what hospitality looks like. Fair prices, no pressure, and honest results with full communication. I hope i never have car trouble again, but if i do Im going back to this place.

The best customer service. 1:1 attention, not pushy, gave me options and priority order of repairs! Nice experience.

Awesome place. Knowledgeable, honest and super reliable.Many thanks for the great work on my truck.Update November 2019. The service engine soon light came on. Took my S2 pickup to Paynes. After diagnosis and replacement of needed parts, the truck drives like new for a 2002. Paynes closed shop early on that day so they delivered my truck to my work place. This is equivalent to Lexus service in my opinion. Many thanks again.Update February 2020. New problems with an old truck again. They fixed it up and it is driving good once again. Thanks to the team at Payne AutomotiveHad an oil change lat week. Scheduled an appointment and in and out as scheduled. A very efficient operations during the pandemic. Thank you Paynes Automotive.

This auto place is a wonderful place to take your car. They are able to look at the car very quickly and provide a estimate for the repairs. The work is done promptly. They are also very personable to deal with!

Very professional, gets the job done good quality service !! I love their work and mainly love that they are always on point with the diagnosis and it’s never a guessing matter ! A lil expensive but u get what you pay for !! And overall I’m happy to have them work on anything I own!!!

I had a terrible experience! Ive been looking for a good, reliable mechanic since I moved to the area from out-of-state. I took my car there for an inspection and was told I needed $1,500 in repairs, then they would run the diagnostic again to tell me if it was all fixed. I dont have that kind of money sitting around, so I told him I was at work and needed to talk with my husband and figure it out. We decided that we would get some work done, but couldnt afford it all. I called them back but they told me that they had already moved on for the day to cars that were getting real work done. It was about noon at the time and they werent going to get back to my car before they closed if I wasnt going to just blindly follow their expensive requirements. I told them I would just take my car elsewhere for repairs and they charged me a $99 diagnostic fee because I wasnt completing any work there.I ran my own diagnostics before I went in and told them exactly what I wanted repaired, but it didnt matter. I feel like they trap you by running an expensive test as soon as your car pulls into the garage and if you dont choose to get repairs done through them (because theyre crazy expensive), they basically charge you for nothing.I wasnt going to post anything but I keep getting emails from them asking me to leave feedback. Here you go! If you are wondering how satisfied I am, I was desperate enough after leaving this place that I took my car to the idiots at Firestone and it was actually way better service without any of the crap.

I would like to let everybody know what I just experienced at this location. People People I thought this was a family owned place where they would help you. Weve always came here to get our vehicles worked on. However,Jason Evvons was very rude disrespectful. For a while weve been A LOYAL customer but Not anymore😒REALLY . Didnt appreciated it I went to pick up

I highly recommend Paynes if you are looking for a Auto Shop that sets themselves apart in an industry that often leaves you questioning if what was quoted to you is actually what is needed. I have been taking my vehicle here for almost 10 years and not once have I been disappointed with the service. If your car can make it to this shop, this is the the place to go.

Honest, timely, great communication, neat. Getting ready to drive my family back to Florida after Irma, I knew my vehicle needed a check up. They were honest with me about recommendations and their level of urgency - what i should replace now and what could wait. I got it all done at once because i trust them. Very pleased with the work.

Always great service and quality work. Very Professional and Courteous.

Why do I have to give an address and phone number to receive service? What happen to here’s a car with a problem, here’s my money, and you fix my car?

This shop is quality - friendly, reasonable prices, and they delivered the car to the house after the work was finished - highly recommended

Top notch service and repairs. Highly recommended!

I had the worst experience of a lifetime here at Paynes Automotive. A friend referred me to this place and I had my car towed there and 5000.00 and counting my car will never be the same. By the way, after the diagnostic, I was advised Paynes Automotive was unable to repair my car and Paynes Automotive referred me to A Plus Transmission for further diagnostic. I am positive the diagnostic was free due to Paynes Automotive inability to repair my car. I have requested the diagnostic results from Paynes Automotive and until date have not received a written report to determine what were the issues with my automobile. Is there a reason why Paynes Automotive fail to provide the requested information?

My brakes work great, the fellows gave me a real break when I was late (past closing time) to get my truck on a Friday evening, and I enjoyed being there despite my embarrasment.. Thanks!!

Paynes Automotive was able to assist me get my vehicle inspection in a timely manner. Very professional & welcoming team.

My experiences with Paynes Automotive have been excellent. They have been fair and honest in my opinion regarding all work and repairs. I prefer Paynes over the dealership for my diesel truck. Timely, friendly and honest.

They’re all super friendly and the place is squeaky clean (unlike any other oil change place)!

I have used Paynes for over 5 years now, and they have always been great service. They have done my oil changes, lubes, inspections, & have also replaced electric locks. They have always communicated clearly & promptly, I love their courtesy car, and they answer all my questions easily. I prefer a garage like this because they are helping watch over my car but leave all decisions up to me.

I have been going to Paynes Automotive for many years and the service is always excellent. I never have to go back for the same issue. They are very thorough and Jason takes the time to explain to you exactly what the problem is on a level where you can understand. Their shuttle service always takes me back home as soon as I arrive to drop off my vehicle and that means the world to me. They are certainly a 1 stop shop. Im so glad that i live so close to them. Definitely 5 star service!Felicia C. Lewis#SatisfiedCustomer ❤

Every thing went as expected. I got a estimated price for a tune up then maded a appointment and dropped my suv off.I received a call when the job was done. The price was the same and the SUV ran great.I would recommend this shop

Service is great! They got the problem solved on my car.

Absolutely outstanding customer service. A month after a costly repair, came back for a check engine light which ended up being a minor issue (old engine, burning oil). No diagnostic charge for the return visit, and threw in a complimentary oil change. I will never take any of my vehicles to any other shop in Houston. You have won my business for life. Would rate higher than 5 stars if I could.

A very professional local garage. They aim for honesty and lasting relationships...they do a good job at explaining what needs to be done and why, which helps lessen the blow of unexpected repairs, and provide a shuttle service for your convenience. If you live near Paynes it is a good safe bet for your car needs. They also do inspections, and I recommend them for that over less reputable inspection stations in the area.

Eh...I went here because they had good reviews so I took my chances to get an inspection done on my car and was told the person who does them was on break. Thats fine and all but I didnt want to wait so I went somewhere else. Other than that I cant say anything negative the place was clean and the guy at the front desk looked friendly.

I found myself looking for auto shops close by me a while ago. Came across paynes auto motive, looked through the reviews. Decided to give them a try so I went down their myself. 1st experience, not disappointed. Paynes automotive did a great job, actually fixed a problem a DIFFERENT shop gave me. 2nd experience, same thing. They did a great job, highly satisfied. Ive been screwed over by certified big name auto shops with commercials on TV and everything multiple times... But since Ive started going to paynes auto motive, every time I go to their shop Im never disappointed. Paynes Auto Motive does a great job, prices are fair, and the amount of time they take to do the job and get it done is also great. The mechanics & technicians in the back know what their doing. The gentleman in the front desk is also very helpful, kind, and shows great customer service. I have nothing but positive things to say about Paynes, great shop, highly recommended. You wont regret going to them. This is not a paid review I am a real customer, hardly leave reviews but Paynes never let down so I had to do it. ☆☆☆☆☆

Best mechanic in town. Great warranty behind their service and always do quality work. Have been a customer numerous times. 10/10 would go back.

Inspection. Less than 20 minutes in and out.

I have been a customer of Paynes for a very long time. I have never had an issue with the service I received and have always been treated with respect. I am a single working mom and know very little about cars. I depend on Dennis, Jason and the crew to take car of my car. My last repair started when I needed new tires. This is the second set I have gotten from them. I am always crunched for time and hate being ripped off, so I called and asked them to order me a set, so I could avoid wasting my time. They wanted to know what type I wanted. (Yeah, I dont know crap about tires either). So I said The same type you would put on your wifes car. He assured me he understood what I needed. I am not driving a sports car, so I dont need anything special! I just needed a good set are a reasonable price. When the tires were in, they called, we set up an appointment and they gave me a ride home. They called about an hour and a half later and explained that I needed new front break pads. It was going to be about $1000.00 for the tires, installation, alignment, and breaks. That was fine, I understand that breaks need replacing. Could I have had it done cheaper? Probably. Can I spend all my time running around, looking for a deal and maybe getting ripped off...you bet. They ordered me a good set of tires, started the work, saw that I was about to start having an even more expensive problem if I didnt get new break pads, took care of it, in a timely manner and actually saved me money, down the road. Would other mechanics have done the same? Maybe. Some would have just over charged me for the tires, talk me into something I didnt really need or let me drive off with bad breaks. Dennis, Jason and the mechanics at Paynes have earned my trust.

They were able to solve an issue Northwest Dodge Jeep was not able to solve on my Jeep (pulling on the right) in less than a day and for a perfectly decent price.The front desk person (Steve) was welcoming, smiling, polite. Jason, the General Manager accepted to stay few minutes after six oclock so I could get my car back for the weekend.I dont know what else I could ask for...They just win my business!

Very impress with the service, location very clean, great customer service, great price. I went there for first time, probably will be a loyal customer

These guys are better than my dealership! They worked on my 2009 Hummer H3, 2015 Jeep Cherokee, 2015 Ford F150, 2020 Ford F250, and my Chevy box truck. They were professional, clean, trustworthy and with great manners. The job was done to my complete satisfaction! I will never go anywhere else and recommend them to everybody!

The entire staff was courteous and professional and I felt throughout the entire process like they genuinely cared about me, my kids, our safety, and my vehicle. Will absolutely return for any future issues and will absolutely recommend to friends and family.

I came in for an inspection and had a great experience! The service was timely and at a great price, and the staff was super friendly and courteous. Will definitely come back next time I need work done!

Great experience. Brought my vehicle in before work and they offered to courtesy shuttle me to work. Performed the service and vehicle inspection in great time. I needed a couple of extra things to pass inspection I thought I might need, but didnt tell them about. They called me and kept me informed during the whole process. Very trust worthy and Ill be bringing my vehicle back to them in the future.

Mr Jason & staff always take good care of my vehicles when I bring them in. Very respectful, friendly environment. You could wait for your vehicle and enjoy refreshments or have them drop you off with the company vehicle. Also there are a few toys to entertain the little ones if they are with you.

They did a great job, timely and within my budget. My car is doing great! I highly recommend them.

They do great work and give your money works

Called in to see if they could perform a balance test on my F250. They said they could, 120$ for the diagnostic, fine by me, but when I said I wouldnt be having them perform the service on it, they wanted nothing to do with it, and all but hung up on me. 120$ for an hour of diagnostic work (at most) and no wrench turning? Seems like a good deal to me. Oh well

I have been going for years. Service is always great.

Always a great place to have my car serviced.

A great experience as usua,l whether routine maintenance or a more complicated repair.

Price is a little high.

I moved to a new area and was particular where I took my car for service, just as anyone. I LOVE THIS PLACE! THEY ARE HONEST, VERY PROFESSIONAL, AND IF EVER I NEED CAR MAINTENANCE... THIS IS THE PLACE TO COME! Left as a happy customer :)

We have been going to Paynes since 2011 and wouldnt consider going anywhere else. First car they kept on the road for us was a 97 Camry. Next came our 2015 Forester. Now that its out of warranty were back and couldnt be happier. Its a relief to be free to seek auto maintenance and repair somewhere other than the dealership. Customer service is the best.

My last visit to Paynes started off great by having the most cheerful tow truck driver I have ever seen, which made it feel a little better that I was about to be car-less for a few days.They fixed the problem with my old car completely. They did not advise any superfluous repairs, and it seems they never do. When they call you with a price, that is THE price- you wont see other fees tacked on after that. They are honest, straightforward, they get the job done, and they seem to genuinely care.They have no competitors as far as Im concerned- this is where you take a car if you want to be treated like a decent human being and pay a reasonable price. I am delighted to see such a high-quality automotive business on my side of town.For as long as I live in Houston, I will not leave my car with anybody else.However, I would advise that you make an appointment, because they are quite busy!

Only been here for state inspection but quick, easy service and seems professional. Would recommend it as a place to take your car and would feel comfortable getting any maintenance that was needed done

Good car service! This is our family go to auto service center. The owners are fair and polite.

I went for a state inspection on my car.

Really easy to set an appointment. Clean facility. Nice staff members. Ive only gone for an inspection, but Id definitely go back for service.

The staff and service at Paynes is truly tremendous. They are honest, fair, and upfront with all of their timelines and pricing. They also offer a free shuttle if you need a ride to work after you drop your vehicle which is a really nice bonus. I will keep returning to Paynes for all my of my automotive needs.

I recommend anybody on the north west side of Houston to Payne’s automotive five star hands down respectable people they take pride in fixing on your vehicle real honest staff members in mechanics if it’s broke they can fix it.....

They do a very good job and has reasonable prices. Very nice to their customers