Warning to anyone thinking of doing business with Dimbo AVL. My deposit of almost $500 has not been refunded and Dennis is intentionally not responding to requests via Zelle or texts/calls to refund my money. He did not show up to do the quoted work. He has stolen our money.
Very frustrating experience. I contacted them Friday and had an appointment set up for Saturday at 8am, no one showed up or contacted me to inform that they would not be showing up. I contacted them Monday morning and they said they would set up an appointment for Tuesday at 10am, no one showed up or notified me that they would not be showing up. I tried contacting them Tuesday afternoon and no one answered. Overall very poor communication and some unprofessional service. I will be reaching out for a refund.Denise was very respectful and tried to be helpful. It’s just the service from the actual business office fell off.Update: unfortunately communication still has been somewhat unprofessional. In their response to this review they stated that I could email them the receipt and they would cover the cost. I had Xigman company come out and mount the tv. They were very efficient. I contacted them Wednesday and they came out Thursday morning to hang the Tv. They were on time and very professional. I tried emailing my receipt to email on Dimbo avl website, no response. I was able to speak with Dennis and the email he gave me did not work. I’ve tried calling, texting, and leaving a messages with no response to any unfortunately.Update 5/11: Reached out once again and spoke with Dennis and he stated that “because he is the owner and the review is published he changed his mind and decides to no longer cover the cost of the TV mounting”. Would not recommend this company to anyone. Save your money and choose a company that holds value to their word, your money, and their appointments.
Service was excellent! On time and extremely professional. Will definitely recommend to everyone.
I hired Dimbo AVL to hide the tv and audio speaker wires for 3 mounted TVs in my home. The scheduling was easy, showed up on time, and did a phenomenal job at an affordable price. Would highly recommend to my friends and family.
Service was swift and excellent. I inquired about an appt, got a reply and secured an appt within 5 minutes. 18 hours later a professional was at my door and my tv was on the wall in less than 24 hours after my original inquiry.I’ve never experienced better service.
He was very professional and informative. I loved the service!!