I was 3 hours away from home and i had a code about my emergency brake light come up in my car dash. I called Patriot and they were more than happy to help me out. I dropped my car off and was able to get on the road to home that afternoon. Very helpful service department .Shout out to Michelle Thorson she definitely went above and beyond to get my car checked out in a timely manner !!

I came in for oil change but on way to dealership I could feel engine or transmission off with odd click sound. When rolled down my window to listen I could hear more clicking. I told the dealership to please check this out, they said they did but when left lot it was worse and louder not sure how they checked this and didn’t find anything I feel because they didn’t truly check reason I say that is two fold. First being they didn’t have the right tech there as when I called back quickly after leaving the service guy said well can’t look at it for week or so as our tech isn’t in town. Secondly they let me drive off in a 2021 that I told them had noises coming from engine or transmission. Service no that’s not what they did at all, brushed me off right out the door with a truck that seems the engine is blown

This was honestly the best car buying experience we have ever had. Every single staff member we met was courteous, friendly and invested in our buying experience. We had our 3 children with us at the time which is difficult to put it nicely. Everyone there worked around that huge challenge to accommodate us to make the process easier. The GM even stepped in to help finalize the deal. I will definitely be returning to this dealership next year when I am ready to make my purchase based on our experience.

Katherine was amazing. She had everything set up when I arrived, as I called ahead. Everybody involved were courtesy and professional. I was in and out in no time. One of the best car buying experiences I have ever had. Definitely would recommend to anybody looking to purchase a vehicle.

Susie is great to work with thank you form mr Courtney

Everyone was amazing and very respectful! They helped me with any questions that I had. My car was finished before the time I needed to have it back. Nice atmosphere, very clean and welcoming.

Nice place to buy any vehicle you are looking for.

Went for a new truck but can’t argue with the beauty of an Enclave. Zach R. Had me covered and stayed on Finance to make sure paperwork is processed

Micah, Catherine, & Mike moved mountains to make a sale happen efficiently!! Couldn’t be more pleased with the level of service from this group!!

The sales people were very pleasant, there was a genuine interest in our adventure and I am very pleased with the vehicle I purchased. As with all car deals you always wish you got more for your trade-in. But other than that it was a pleasant experience.

I will not go to another lot for any reason. My salesman, Mike West, is just AWESOME!! He and I have been working out deals for several years now and he always knows what I am looking for, finds the best vehicle to suit what I need at the best price and works hard to get the financing I need. I cant thank him enough. He is an amazing asset to the Patriot Chevrolet team!!

The service was wonderful. Mrs Janel Adkins was very helpful and the staff as a whole made the process painless and simple.

Sales people were nice enough but the car was not what I was lead on to believe. I was told the car was in excellent condition, upon arrival at the dealership I found that the car had several noticeable dents and dings on the passenger side. After further inspection it was evident that the car had been wrecked and not put back together completely or correctly. several trim pieces were missing and the bumper brackets were not attached to the frame of the car and were just hanging down ( one fell off while we were on the test drive), the rims were mangled and needed replaced. I even asked the salesman if he would buy a car in this condition and he said NO. They also said they had detailed the car which was not the case, the leather seats and dash were still dirty and there was dog hair in the car. I drove a 10 hour round trip and was completely mislead by the sales team at this dealership. To top it off they would not return my deposit on the car which I feel they owed me that at bare minimum since they had misrepresented the car. I would never do business the way these people do business and would not consider doing business with them in the future.

Great bait and switch gig. Schedule service online. Special offer:6-Quart ACDelco GM OE dexos1® Full Synthetic Oil Change Package $60.95. Package includes tire rotation.Also had an email from them after making appointment for $10 off service.Service gets done. $76.37. ?????Man in department says they don’t do oil changes for that price, prices have gone up, oh “she” must have forgot (who?). Excuses for not doing basic math kept changing. Then it was “ok, $66.37 after your coupon. Umm, $60.95 plus tax minus $10. Seems easy to me. I was the. Told that shop supplies are the extra$.I finally gave up with trying to teach basic math. Careful what you are getting charged. Also, I’m not sure if they even rotated the tires as there was no mention of it in my paperwork.

I can’t believe, my brand new truck had problem in the road close Hopkinsville, and I just stop at Patriot and the guys told me only can “see” the problem in one month, and then check if can fix or not. Unbelievable.

I got a great deal with my low mike trade in. I upgraded to a 2021 Terrain SLT. The sales and finance people were easy to work with. I would recommend Patriot Chevrolet.

Great. I have bought my last 4 cars from patriot Chevy and they are always fast, friendly, and just overall awesome!!

Katherine and Zack were awesome I will continue to shop their Ill give yall 5 star

Customer service was great. I didnt have 16,000 to put down on a brand new orange camero.So i went shopping. Lol

Katherine Harris was my sales woman.. She was knowledgeable, honest, and very delightful! The managers were also very honest and forthcoming... I would highly recommend this dealership and Katherine!

Always able to get me into the service department to sevice my vehichles. Always always offer coupons which im very grateful for, they are respctful and curtious, and also they dont try to push a bunch of stuff on you to buy. They make suggestions and recomendations but never pressure me into buying things, they basically leave it up to me. Patriot Chevrolet has an amazing team. Looking forward to my next service and future vehichle purchase. Thanks Patriot Team, Mason Geiger

The best service I have ever had with a dealership. Mrs.Susie and Sean are the best people I have ever met. I had so many other dealers tell me no and didn’t want to put in the work but these 2 people put me in a 2018 GMC Denali 1500. I have never had anyone care this much about helping some random man out. All I can say is thank you both so much, you both have made me a customer for life.

Yet again Patriot Chevrolet Service in Hopkinsville has gotten me through a tight spot; on short notice and with great service. Profuse appreciation.

DO NOT PURCHASE A VEHICLE HERE!!I would give them negative stars if I could.They will sell you a $25,000 vehicle with transmission issues and will not disclose or fix said issues. They will apologize profusely and say they will “make it right” even if it means fixing the entire transmission, but then won’t. They will ignore your phone calls and emails, and will say “let me get with ___ and call you back”,.. but will not call you back.Seriously TRASHY customer service.

Hands down, the easiest car buying experience Ive seen. Gary was a very knowledgeable salesman! Definitely go in and see for yourself.

PURCHASED 2019 F250 ON NEW YEARS DAY AND COULD NOT BE ANY HAPPIER. TOP NOTCH DEALERSHIP. GARY WAS OUR SALESMAN AND DID A GREAT JOB. MIKE, NATE AND GENE (MANAGERS) WERE OUTSTANDING. WILL DEFINATELY COME BACK WHEN I NEED ANOTHER TRUCK. THANKS FOR EVERYTHING GUYS AND HAPPY NEW YEARS!!

Very comfortable and streamlined experience. However, I bought a used 2014 Veloster and it had no headlights or horn! Pretty big detail to “overlook” but the repair was done same day for no price. Not a bad place to go.

Went in and wanted to get another vehicle. Told my salesperson Janel what I was wanting to do and she worked her magic! Got a new vehicle and was very satisfied with my experience.

They will charge you $1000 if you dont use there bank. There will make every attempt to charge you for GAP (insurance) even if you give them 10k down. They will post a price online but will charge you more than advertised and make up reasons like read the small print on our website. The place is a joke. Terrible sales practices and teach young adults to act immoral.

When I bought my vehicle, I was CONVINCED that the Easy Care Vehicle warranty was a great purchase, and that this would cover “everything inside of the bumper” of my truck, and ease my mind with not having to have to pay for any potential problems that I might have with my truck. I have since had two problems within 2 months of ownership of the vehicle totaling over $1000 in maintenance expenses. Each time I took the vehicle in, or called and was quoted a price for repair, the “warranty company” has conveniently denied the claim and stated that it wasn’t covered. I am convinced that this is a worthless warranty company, and the dealership only gets incentives for peddling this “insurance” to people during the vehicle sale process. I have since asked about being refunded for the price of this warranty, but have gotten nothing more then a run around...

Will never again go here for a vehicle and will never refer anyone. We bought a car and was told if for some reason we never wanted it they would buy it back. Few months down the road we hated it and went to see if they would buy it back and they told us no. Started having problems with my car not wanting to accelerate right. Took the car in twice and they said nothing was wrong. A month later my turbo went out from the same problems I kept complaining about and had to argue to get it covered through warranty. And also had to find out from a separate dealership that the car had been wrecked before we had ever bought it and that was never told to us.

Edfie is so easy to work with. No games, no drama.

I received good service but my appointment was at 3:45 for a oil change. I was the last one to leave at 5:03. They were turning out the lights.

Enjoy the hospitality and service. Also, a great and inviting break room, waiting area. Also, overall appearance is very good.

Clean facility love the free donuts and coffee. Quick service department

After I purchased this vehicle I took my car in to have my oil change and to “check and see if it needed a alignment”. I then received pictures showing it didn’t need one once scanned, I went and asked what I needed to pay at the service counter, I was told they only had to air up a back passenger tire and there was no charge since it wasn’t done. (All on camera as well). One week later I was charged 100 dollars for the alignment even though THE SERVICE WAS NOT EVEN DONE EVEN WITH PICTURE EVIDENCE. I would never recommend getting your vehicle serviced with such crooked people during these unprecedented times when people shouldn’t be lied to and taken advantage of. Attached is a image of the my vehicle scan, meeting all make and model standards. I was given my keys that day and told everything was covered since the service wasn’t done then lied to a week later saying it was, with multiple witnesses saying it was not and with picture proof. BEWARE OF FRAUDULENT SERVICE CHARGES AND POOR CUSTOMER CARE.

I really enjoyed my salesperson.She knew her job.

Excellent experience purchasing vehicle. Made it happen when I wasnt sure it would. Thank you again for your service.

I had the pleasure of working with Robin Webb and he was just fantastic. Sadly we did not reach the deal I was hoping to reach so I had to walk away empty handed, however Robin was great. He never tried to make me feel pressured, he was honest, and he really tried. If the dealership was a little more willing to budge on my trade in we couldve had an excellent deal.

They sent out a lottery style flyer knowing that they were expired winners. I think that using misleading advertising and false claims of high dollar prizes is a disgusting way to do business in a pandemic where people are hurting for money. I will never consider buying a big ticket item from people who lie to you before they even meet you much less people very clearly are ok with predatory tactics. If it was a good business they wouldnt have to lie to get you in the door. Go to Sisk instead, I got a Caddy from them with zero issues except for one and the powertrain covered it without a hassle at all. Its in the same area and judging by the other reviews here yourre better off staying clear of this place. Either prove you sent this out before it expired or give me the 5grand you owe me. I check my mail almost daily and i know I diddnt miss this for a month straight.

Because of my job I couldnt leave my truck and never know when Im off due to rain. Michelle fit me in.

I went in knowing exactly what I wanted and they helped me instantly with what I wanted. Was very impressed about how quick I was able to get my new vehicle. Eddie and Zack were extremely friendly and didnt push unnecessary add-ons that I didnt want. 10/10 will be going there for my next vehicle purchase in the future.

Sent us mail that stated we won a TV, instead of telling us over the phone that the codes also needed to match, we drove 30 minutes to the dealership. They straight up lied to me. We in fact did not win the TV and wasted our time. If I could give 0 stars I would. I dont want any of your cars I wanted a TV. What a bunch of booties.

The service techs are always great answer any questions you may have

Called for a gas cap. Went in the man at the parts department was very friendly and i was able to get the part I needed.

WOULD NOT RECOMMEND THIS PLACE TO ANYBODY. Won’t fix anything on the vehicle even if it’s under warranty. This place is absolutely pathetic. Use your extra gas to go somewhere else besides here.

Great group to work with! Exceptional service! They aren’t just out to fill their pockets!

My vehicle still exhibits the issue I had when I took it in for service. When using the remote start it doesnt always engage on the first attempt. It shifts very hard and does not go into gear like it should. I have to adjust the gear shift or let the truck run for nearly 10 min before driving. There is constant moisture between the door jam and the dash especially when it rains. Whenever it rains the driverside window does not go down or up with ease while making a grinding and very rigid noise. Also the receptionist acted as if it were an inconvenience for me being there to check my vehicle in making me validate my appointment with proof.

They are very friendly and you get great service

The staff and manager at this Dealership were amazing and worked hard to help us get my daughter the vehicle she needed for a fair price that would fit her kids and her special needs daughters wheelchair. As stressful as it is purchasing a vehicle they really worked at helping us alleviate our stress and worry. I would highly recommend this Dealership. I felt they really cared about meeting our needs. I was dealt with honesty and compassion . Im grateful for the extra mile they went to in helping provide the extras for my granddaughters wheelchair.

Polite professional personal.

Totally awesome,they made getting a new auto fun,just a bunch of outstanding & down to earth individuals,I will definitely do business here again when it’s time.

Scheduled on Friday for oil change and tire rotation. Got home with vehicle and knew tires were not rotated because the air cap was missing on the right front and it was still on the right front plus that tire is a little low and tire sensors were still in same place. Charged for the rotation which was not done. Husband had to call back and waste part of his Saturday taking it back to you to do what should’ve been done on Friday.

Gary listened to my wife’s and my needs in a vehicle and found us the perfect family vehicle at a reasonable price! Thanks for the great buying experience!

Just got my 1st new truck and Im loving it

They was respectful and didnt have wait very long

The Finance/paperwork is misleading when it comes to the extended warranty. I feel it should not be put into the contract in two different locations to make it look like it is cheaper and should not be entered unless the customer ask for it. The extra charges for both warranties were entered at maximum price before i even said i wanted them or knew what they were. It would be easy to question one and miss the second. I have bought several vehicles (More than 10) before and never was the extended warranty entered unless i said to.

They ordered a part for my car, but it was the wrong part so they had to order the correct part. An honest mistake, but it just took longer before I could get it fixed. But staff was friendly and courteous and very apologetic. I would go there again and I will probably recommend them.

Vehicle was already in stock, did not have to order it.

Awesome customer service, super sick to get my vehicle done which is a huge plus for me with two toddlers !

Catherine was a great salesperson! I will keep in touch anytime I am in need of an automobile!

They were all so nice. I had called ahead and the car was waiting for us when we arrived. Very friendly and our experience was exceptional. I live my new Acadia.

I have purchased many cars and I know a great dealership when I find one. I would highly recommend Patriot to everyone. I will buy all my GM products there.

Excellent customer service, from the salesmen to the finance team & even the GM.

I have only dealt with the service department and they were great. Dealt with my situation very professionally and went the extra mile. I will definitely come back.

Eddie Proffit is very professional and truly works for his customers.

I love this dealership! They are very knowledgeable and awesome. The people who helped me was Katherine, Eddy, Vicky, and Robin! They are really great. Need a car ask for Katherine or Eddy! They helped us get into two cars for my family. They are honest and will help you decide on a on a car that fits your needs. They helped me so much and I recommend them to anyone!

Place is so Nasty bathrooms are nasty

I was worried about looking for an upgrade but Zach Rojas made it all worth while. He gave me a very reasonable trade in value for the car I have now. Mr. Rojas was very helpful, answered every single question I had with the utmost respect and made the experience very easy. He knows his stuff and has a wonderful attitude was also very knowledgeable on all the cars that I was looking at. I wish there was another star that I could add for his helpful service. If I ever have anyone that needs to buy or trade in a car/truck I’ll be sending them Zach’s way at Patriot Chevrolet.

Thank you so much Mr. Robin Webb!

Morgan was very sweet. She introduced herself, offered me beverages and a donut, and the service did not take very long.

Friendly employees and quick service.Thanks.

Fantastic, professional service

Sales person knew my family well. Helped me find auto that best fit our needs and did not try to push auto with higher incentives to better their self. Customer needs came first

Great Customer service!! Brittany is the best and very knowledgeable about vehicles.

Love the selection they have here. Nice cars, and trucks here if ya a Chevy person!!

Service team went above and beyond with fast and complete mechanical service showing us respectful and courteous service....even my brother....that drove 90 milesto keep me company could not believe tbe service we got...Thank you all Patriot Service techs and we can not leave out our original Sales person Susie,...John Finke Paducah Ky.

I couldnt be happier. I appreciate the professionalism. The 2016 runs better now then when purchased.

Salesperson Susie Smith does an amazing customer service job. Susie was very friendly and went out of her way to help us find a vehicle. Had a wonderful experience. Make sure and request Susie Smith the next time you visit Patriot Chevrolet, you will find she makes buying a car stress free.

Patriot Chevrolet has provided our family with outstanding service for nearly a decade! Thanks for the many years of service and security.

Fast and friendly service!

Got sent a letter and opened it, won a 60 tv, went to go get it and got told i only won a $100 gift card which turned out to 4 25$ gift cards for online stores, then they proceeded to try to sell me a trax which is smaller than my current car.

Service writer’s where awsome

Incredibly great service! Ive always been nervous when looking for a car. Kristen was so knowledgeable and attentive. I genuinely felt that she listened to what I was looking for, gave me a wide selection to choose from within my budget and was quite amiable. More than exceptional experience at this dealership!

Im not the kind of person that complains, but I had the worst experience with the salesman Juan. I am very thankful that I did not end up purchasing from there. I would never recommend this dealership to anyone.

Everyone was polite and ended up with quick service.Didnt like answers to some of my questions and prices I felt were outrageous.

Great experience from start to finish! Highly recommend this dealership they went above and beyond in helping us out! Loving my new vehicle! Thank you!

Called up there to check on a Silverado that was listed on Facebook market place and was told it was there. I drove a hour to see the truck due to the “amazing” price. Once I go there they said it was at a “sister” store and wouldn’t be until Monday till they got it on their lot. I gave the salesman my information not even thinking about it because I thought they had the truck (was told they did). I told him not to run my credit because I had my own financial bank. (They still ran my credit without my permission which is illegal). Then told me that they “sold” the truck earlier that day AFTER running my credit. Tried to sell me two other trucks that I didn’t care for after that. The old bait and switch. Drove an hour just to be played Stay away from this place.

I can honestly say I dread looking for new cars, and I’ve never been keen on talking to salespeople. My mind was instantly changed at Patriot Chevrolet! Zach Rojas has been one of the most helpful people I’ve encountered during the car buying process. He is very knowledgeable, he listens and on top of that he has a great attitude. Not only able to answer the multitude of questions I had for him he has given me tips and information about certain things that I had no idea about.If I could give more than a 5-star rating I would. Thanks to Zach I am recommending Patriot Chevrolet to all my friends and family.

Not possible to leave a 0 star review. I spoke to someone about the dealership purchasing my car. They assured me everything was good to go. I drove nearly 2 hours to the dealership, for them to tell me there was an issue - which we discussed specifically on the phone and they said it was NOT an issue. What a freaking joke!

Had an ad for a 2009 Traverse for $4300. Called ahead to make sure they had it before we arrived. When we got there, we were taken inside where the salesman looked the car up, went to the back and then came back to inform us the car had lots of issues and was junk. Was never even shown the car. Why even advertise it if you plan on turning people away? Advertising vehicles with wording like “This Traverse is completely equipped” and “Get the most for your money”, but not showing it. I feel like it was nothing more than a tactic to get people in and show them something else. Wasted time and gas. Extremely disappointed.

It was quick and friendly

Just needed oil change but didnt have appointment. My vehicle was taken in immediately and within an hour i was out.

They get no stars for me went in to get a vehicle a month ago and they said I got approved got a lender and everything took the car home had it for almost a month and they called me saying they needed the car back it was insane and no one knew what was going on and waited for almost an hour to get my money back would not recommend Eddie Profit shoukd not be a salesman he lies and acts like he doesnt know anything I hate ford but the Ford dealership in clarksville is was better and has a nicer staff and doesnt push for collateral or anything!

Very professional & willing to go the extra mile! I was helped by Zack & he really made sure I was able to get what I needed at a price that worked even better than I expected. best & quickest experience I’ve had while getting a new car

I’m always nervous when I car shop, but this place put me at ease. Meghan S was an excellent sales rep and listened to my needs and wants in a car. She also gave me a great deal. Will definitely buy from Patriot again!

Called for help getting a quote and was rudely greeted. First impression was good when I went in person for parts but I don’t dare call them on the phone for a quote.

I worked with Mr. Zack Rojas, which provided exceptional customer service. He was able to answer all my questions and concerns, as well as put a plan in place to help clean up my credit to get me in the vehicle I want by the end of the year. He was very professional and patient through the process.

Worked with Donnell on my most recent visit. He was more than helpful with my experience and patient with me. I gave him my budget and he worked to get me what I was looking for. I appreciate his hard work and incredible people skills. Great guy I recommend anyone with specific goals ask for this guy.

Zach is absolutely amazing. Car shopping has always been a nightmare for me, but Zach made it so easy. He listened and didn’t try to force just any car on me. When I wanted to start off by talking numbers, he didn’t even hesitate. Great personality and wonderful salesperson. If your even in the market and want honest feedback ask for Zach Rojas at Patriot Chevrolet!!